From April 2022, Burbank is offering 1 in every 5 reviews the chance to win a $200 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive. Previous incentives include: June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2022 the possibility to win a $200 Eftpos Gift card.
Reviewer Photos & Videos
Gemma RobinsonHunter Region, NSW
- NSW / ACT
- Verified customer
Dream home for a young family!
Our complete experience with Burbank has been fantastic. From sales to handover.
Each step was explained to us and were were always kept informed of what was happening next.
As a client never having built before we appreciated the time that was always taken to explain to us what was happening and why.
We have been very happy with the workmanship.
We hit a little bump at the start of our build when we were allocated a supervisor who then left.
We were kept up to date when this happened and when we were allocated our new supervisor he was al...Read more
1 comment
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Donna HobdenHunter Region, NSW
- NSW / ACT
- Verified customer
Excellent building experience with amazing site supervisor Rick
We are currently mid construction and could not speak highly enough about our experience with Burbank from start to where we are currently in mid-construction. We have been blown away by how quickly our house has been built and how professional Rick Agostino has been with having work consistently happening on site and keeping us in the loop every step of the way, including walk through and regular photos and updates. It has been so much fun and nice to have people we have been able to completely trust every step of the way! We cannot wait to...Read more
see the finished product and we will be telling everyone how absolutely satisfied we are with Burbank! We would also like to thank Glenn for assisting us at the beginning of our building process and to say what a fantastic experience colour selection was, working with Gemma and picking colours with Hayley and electricals with Janae. One thing for sure is Burbank have an excellent team that work for them! November 9th 2022 Update: I love Burbank My build was extremely well managed. Rick Agostino was completely organised and professional. We drove past a lot and there was something happening every day. The build was finished 2 and a half months earlier than Rick's earliest estimated time and it was quality workmanship and bang on budget. I could sing Rick's praises all day. We really appreciate all the solid effort and hard work he put in and thoroughly enjoyed the whole experience from start to finish! I am telling everyone how great our experience was! November 22nd 2022 Update: Update: we have moved in! We moved into our new house last weekend, we got the keys 3 months early thanks to our amazing site coordinator Rick Agostino. We had a couple of minor issues which Rick organised to fix immediately and he followed up to make sure we were satisfied. It's been excellent building with Burbank from start to finish and it's nice to get aftercare as well as being well looked after along the way! Thanks Rick, we love your work!1 comment
Burbank H.Burbank
Hi Donna,
We thank you for taking the time to share your feedback.... Read more
We loved reading about your journey so far! Rick really does go above and beyond for his customers and we're so glad you feel the same way. We can't wait to share your review with all of those involved and we can't wait to hear about the rest of your journey! - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
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4.7(807)Bhupendra P.South-Eastern Region, NSW
- NSW / ACT
- Verified customer
Very bloody slow with no updates.
The only good thing with burbank was the home consulting and edge studio.
The building part is the worst. Everything is really slow going. Looks like they don't care for the clients. No information or updates given to us on what's going on. Our house construction date was in mid December 2018. Due to holidays in december, the actual construction started in mid feb 2022. Its almost end of August and the site supervisor got no idea on the finish date. The office do not have any idea too. It's just that they get their progress payments and we are kept floating around.
Seriously crap on time management.
1 comment
Burbank H.Burbank
Hi Bhupendra,
I'm sorry to hear of your experience, this is not what we like to hear,
I would love to look into this for you and escalate your concerns.... Read more
Similar opinion? Write a review on ieatwords.com.au!
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JamesHunter Region, NSW
- NSW / ACT
- Verified customer
Rick Our Site Supervisor
Rick our site supervisor, took on our job after the slab had already been laid. He was immediately honest and professional. He went above and beyond by meeting up with blinds and carpet fitters to be measured. He was always happy and open to answering any questions we had and made the build process very smooth and enjoyable.
1 comment
Burbank H.Burbank
Hi James,
Thank you for taking the time to share your review, we really appreciate feedback from our customers.... Read more
We can't wait to share your review with Rick and the team! - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
IRENE O.New South Wales
- NSW / ACT
- Verified customer
Our new home
We looked at most of the display homes around Thornton and discussed our requirements with a number of the representatives. Burbank Homes (Glenn) was by far the stand-out. He helped us a lot with our special requirements as we were designing a wheelchair accessible home. We signed with confidence and moved to the next stage, colour selections. The team at Parramatta office (Gemma, Hayley, Sarah, and Janae) were very helpful with choosing colours, fittings and tiles, electrical plans etc. We then excitedly moved to construction. Rick, our Buildi...Read more
ng Supervisor, has been terrific. He even noticed some details that were missing from the plans and Burbank were quick to add those details in. It's been really exciting to watch our dream home come together with nothing being a problem and any little set backs (not that there have been many) being rectified promptly.We are eagerly awaiting the keys to our new home, Thank you Burbank1 comment
Burbank H.Burbank
Hi Irene O,
We really appreciate you taking the time to write your review.... Read more
We are just thrilled to read about the service and support provided by the staff at Burbank, we can't wait to share this with those involved! - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
PaulSydney Surrounds, NSW
- NSW / ACT
- Verified customer
Very happy customer
Service from Burbank has been excellent throughout construction. Communication and responsiveness was to our satisfaction.
Luke project manager from Burbank has been very helpful and always answered our questions in very prompt manner.
Having said that the only bad experience we had was time elapses between signing of the contract to the start of construction 5-6 months which was very enjoying.
September 10th 2022 Update: Happy customer
Overall I am happy the way the project went. Initially there were delays due to internal Burbank issues w...Read more
hich delayed building process by 3 months. However, as soon as building process started all was good. Luke our project manager was very helpful and responsive to our requests, questions. We appreciate his help. Thank you Burbank2 comments
Burbank H.Burbank
Hi Paul,
Thank you for taking the time to write your review.... Read more
We appreciate all of the feedback provided and I can't wait to share your review with Luke! Thanks again! - The Burbank TeamBurbank H.Burbank
Hi Paul,
We really appreciate the update and are looking forward to hear about the rest of your journey!... Read more
- The Burbank Team :)Similar opinion? Write a review on ieatwords.com.au!
- NSW / ACT
- Verified customer
Excellent job done by sales and design team
I would like to thank Phillip Fairhall and Hayley Fulton for their patience and highly professional attitude. It took a lot to bring my project to the pre-construction stage. I feel nothing but gratitude :)
1 comment
Burbank H.Burbank
Hi Tom,
We really appreciate you taking the time to write your review.... Read more
I am just thrilled to hear about the service you have received from both Phillip and Hayley, we can't wait to share your review with them. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Sajo JosephCanberra 2600, ACT
- 2 reviews
- NSW / ACT
- Verified customer
Excellent work from administration of Burbank
Hi,
I really appreciate the work done by Gemma Vassallo, New home coordinator from Burbank Sydney office for her quick administration work and promptly replying to emails.I recommend Burbank to everyone.Thanks Gemma for your help
September 19th 2022 Update: My site supervisor BRIAN NUSS is doing a excellent job
My house is on mid construction stage and construction is so far going good.Am so happy with my site supervisor Brian Nuss. Even though he is managing a lot of houses in ACT and Googong, there was no delays with my construction so fa...Read more
r. He gives us updates and get things done. Am hoping to get our home by November end . I will make more updates for other clients looking forward to build with Burbank in later stage of construction. Thanks Burbank and supervisor Brain Nuss
2 comments
Burbank H.Burbank
Hi Sajo,
We really appreciate you taking the time to share your feedback.... Read more
I can't wait to pass on your review to Gemma and the team. - The Burbank TeamBurbank H.Burbank
Hi Sajo,
Thank you so much for the update, we are just thrilled to hear how happy you are about the service provided by Brian.... Read more
We can't wait to share this with him. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Other Home Builders
Peter BHunter Region, NSW
- NSW / ACT
- Verified customer
To date it has been a very Professional and can do attitude
We looked at all of the display homes in Thornton and discussed our requirements and land details with a number of them, Burbank Homes ( Glenn ) was the stand out he listened and made a number of suggestions we liked, we then had to customise the house to fit on our corner block and Glenn could see what and why, nothing was to much trouble. We signed up with confidence and since then everyone at the Parramatta office have also been most impressive, we look forward to getting the build underway in the next few weeks with high expectations that i...Read more
t will be as seamless as the pre build has been. Thanks Burbank Homes. September 16th 2022 Update: Nearing lock up It was six weeks last Friday since the block was "cut in", what a transformation, we are nearly at lock up stage, roof is on, all services even the air con is roughed in, Brikky finished last week and the eaves are in progress. This week the Gyprock goes in then the Kitchen. Luke said at the beginning, once we start everything will flow, it has like clockwork, the back office Staff especially Gemma and Hayley have put together everything to make this a seamless experience. We may have been late to start in comparison to the other homes under construction but we have leap frogged them well and truly. Building with Burbank has been a good decision and great experience, keep up the outstanding work, looking forward to the finishing touches to make our dream come true,thanks to all at Burbank Homes.1 comment
Burbank H.Burbank
Hi Peter B,
Thank you for taking the time to write your review!... Read more
I am just thrilled to hear your Burbank journey so far has been seamless, Glenn really does provide fantastic support to his customers and we are so glad you feel this way. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Burbank NSW / ACT compares to other Home Builders
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EmilySydney, NSW
- NSW / ACT
- Verified customer
Amazing so far
We are in the very very early stages of building with Burbank, the service we have been provided has been AMAZING a huge Thankyou to Adam who has gone way above and beyond Anything we could have expected, he is a great asset to the team! We would definitely recommend anyone to consult with Adam and the team at Calderwood Burbank!
We can’t wait to continue the process of building our dream home!
1 comment
Burbank H.Burbank
Hi Emily,
What amazing feedback you have provided, I cannot wait to share this with Adam, he will be just thrilled reading this!... Read more
I am so glad he was able to provide such excellent service with your build, we can't wait to hear about the rest of your Burbank experience. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
- NSW / ACT
- Verified customer
Excellent so far
My experience in building my house with Burbank so far (early build stage) has certainly been an excellent one. I selected Burbank as the builder for my house with a bit of apprehension given some of the previous online reviews that I had read. However, I found the service from the staff (Phillip, Gemma and Hayley) to be exceptional and I was pleasantly surprised how accommodating they were to my design requests. They gave honest and insightful advice on the design in a polite manner which was certainly much appreciated. I was also impressed wi...Read more
th their punctuality and initiative to follow up with me on any outstanding documentation from me to ensure we kept moving forward with the design process. Burbank's new design hub in Sydney was impressive and conveniently located which made the experience of making the house fittings selection a pleasant and efficient one. Burbank have so far proved to be excellent value for money and their staff have kept the stress of building a new home to the bare minimum.1 comment
Burbank H.Burbank
Hi there,
Thanks for taking the time to write your review.... Read more
I am so pleased to hear about the service Phillip, Gemma and Hayley were able to provide, I can't wait to share your feedback with them. We cannot wait to here about the rest of your journey! - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
- NSW / ACT
- Verified customer
Amazing service at Calderwood NSW
Amazing service from Burbank! Special mention to Adam at Calderwood who has helped us make this decision. Went above and beyond 100% recommend to all friends and family and was available when ever we needed guidance or advice.
1 comment
Burbank H.Burbank
Hi Loz,
Thank you for writing your review, I am just thrilled to hear about the service and support Adam has provided.... Read more
I can't wait to share your review with Adam and the team. Thanks again. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
JasmeenSydney, NSW
- NSW / ACT
- Verified customer
This is amazing
We are so very happy with our recently completed house. We will highly recommend Burbank Australia to our friends. Specially big thank to our site Supervisor Mr Ben. Burbank Australia is a fastest company.
1 comment
Burbank H.Burbank
Hi Jasmeen,
Thank you for writing your review, we are so pleased to hear about how happy you are with your new home!... Read more
I can't wait to share you feedback to Ben. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
RyanSydney, NSW
- NSW / ACT
- Verified customer
So far so good
Was abit of a slow start but Gemma Vassallo has been so helpful with my building process so far, very prompt with returning all my emails. My build should hopefully start in a months time, let’s hope the build goes as well as the first part has.
1 comment
Burbank H.Burbank
Hi Ryan,
Thank you for taking the time to leave a review.... Read more
We are so glad to hear of the service Gemma has provided you throughout your journey so far. Best, - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
- NSW / ACT
- Verified customer
Over promised, continued to under deliver.
Subcontracted entire build, no accountability for work that often had to be done over and over again. Made mistakes against the plan that no-one picked up (except me). Changed supervisor 5 times with minimal handover. Kept promising delivery dates but never delivered against any promises. Hard to get hold of and don't return calls. Hoping it would be a good experience, you know, exciting building my first home, but ended up being disappointed with process and Burbank attitude. They are trying to expand into NSW but don't offer a very good s...Read more
ervice. Don't seem to understand that building a home means a lot to the customer and it's probably a once in a life time event. Bottom line - won't be recommending to anyone....and look at me, going out of my way to write a negative review (which I don't ever do). Very unimpressed.1 comment
Burbank H.Burbank
Hi there,
I am disappointed to hear your Burbank journey wasn't seamless, I would love to look into this for you and escalate your concerns.... Read more
Please email us at [email protected] with your job number, address and best contact details. Hope to talk soon, Sam.Similar opinion? Write a review on ieatwords.com.au!
Find out how Burbank NSW / ACT compares to other Home Builders
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BrianHunter Region, NSW
- NSW / ACT
- Verified customer
Happy Customers
We are very happy with our recently completed house. We liked the display home at Thornton and were sold by that and the pricing. The colour selection process was a little disappointing but we are told that all new policies are in place. Luke has been a great foreman and we think contributed greatly to the quality of the house and the completion date being close to the build period.
1 comment
Burbank H.Burbank
Hi Brian,
Thank you for your review, I am pleased to hear that you are happy with the home Burbank has built.... Read more
I cannot wait to share your kind words with Luke and have passed your feedback on regarding the colour selection. Once again thank you for your review and congratulations on your new home! Thanks, Sam :)Similar opinion? Write a review on ieatwords.com.au!
- NSW / ACT
- Verified customer
Amazing Company!
From the start of our journey Adam was there providing advice, he is dedicated to helping out his customers & ensuring that they are happy with their purchase! Thank you Adam!
1 comment
Burbank H.Burbank
Hi Mel,
wow thank you so much for the amazing review. I will be passing this along to Adam and management we love hearing of amazing journeys.
... Read more
Similar opinion? Write a review on ieatwords.com.au!
leo h.Sydney, NSW
- NSW / ACT
- Verified customer
Good builder
At this stage, I have been offered a honest pricing and fair quote. The planning and colour selection are also good and efficient. Cannot wait to see house going up.
1 comment
Burbank H.Burbank
Hi Leo H,
Thanks so much for passing on your feedback :)... Read more
Cheers, Sam.Similar opinion? Write a review on ieatwords.com.au!
Lal and SherineSydney, NSW
- NSW / ACT
- Verified customer
Amazing company and very efficient team
We chose this company because we loved the granny flat in one of the floor plans. However we had to alter the original house plan to accommodate our family. The assistance and guidance provided by Michael Maxwell in the Kellyville office was professional and beneficial. We have to mention that he was extremely patient throughout the entire process, and we commend him on that and his professionalism. Thank you Micheal.
Then our paper work was handed to Gemma Vassallo in the parramatta office. She was prompt in all her work. She was really effi...Read more
cient with all administration, including the council, bank and other documentation. We were really surprised by how quick the process was, and we commend her efficiency. We thought she was very sweet and friendly. Our colour studio appointment was handled by Haley Fulton. She was very knowledgeable in her work, she helped us with the decisions when we were unsure of different options. She was very patient and understanding. Her skills and knowledge made the whole process much simpler than we anticipated. Our site supervisor is Ben McNair. We have just started the building stage. We have to say we are really surprised of how quick the process is so far. He keeps us constantly updated, and informed of each stage. It is exciting seeing pictures on the My Place site. Thank you Ben for your commitment. We would happily recommend Burbank Homes to anyone as they are also very responsive. Well done to the Burbank team. We are looking forward to living in our beautiful new home.1 comment
Burbank H.Burbank
Hi Lal and Sherine,
I am so pleased to hear about the 5 star service you have experienced throughout all stages of your build so far!... Read more
I can't wait to share your kind words with our NSW team, thank you so much for taking the time to share your feedback with us. Cheers, Sam :)Similar opinion? Write a review on ieatwords.com.au!
Nasir HossainSydney, NSW
- NSW / ACT
- Verified customer
Fantastic work done by Burbank
Our house has been handed over to us today by the Supervisor Ben Mcnair. Ben has done a fabulous job for us on behalf of Burbank. All through the construction work we found him helpful, friendly, approachable with his broad understanding of technical know-how and expertise in residential construction. I wish every success of Burbank and Ben.
2 comments
Burbank H.Burbank
Hi there Nasir,
Thank you for your kind words!... Read more
Ben is a fantastic supervisor and Burbank are very lucky to have him on board. Thank you again for such a great review! Cheers, SamThanks
Similar opinion? Write a review on ieatwords.com.au!
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Burbank H.Burbank
Hi Gemma,
We really appreciate you taking the time to share your feedback.... Read more
We are just thrilled to read about your Burbank journey and can't wait to share it with the team! Thanks again for your review and congratulations on your new home! - The Burbank Team