From February 12, 2022, Dale Alcock Homes Perth is donating $50 to The Salvation Army WA, to thank customers for completing a review. This donation is provided irrespective of rating. It is possible that reviews were written by customers who received such a reward. Previous incentives include a $50 Coles Myer voucher (January 2017 to February 2022.)
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Dale Alcock Homes
Reviewer Photos & Videos
- Verified customer
The house we dreamed of
Our build with dale Alcock is coming to an end, and we are eagerly awaiting our handover in six days time!
The build process has been smooth sailing ever since we started (getting started was a headache with the council)
But any issues we’ve had between our customer liason officer Nena and our site supervisor brad they have been quickly sorted!
We had a semi rural build off the grid in terms of water, gas and deep sewerage. I had such a headache trying to place the sewerage and be within council requirements. Nena joined our build at this po...Read more
int and she helped me fix my weeks long problem with the council in less than two days. Brad has been awesome throughout with his communication, his attention to detail and spot on with his time projections. Even the global pandemic hasn’t slowed us down!
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- Verified customer
Great First Build Experience
As a young family with no building experience or knowledge, the idea of wanting a home of our own was a daunting prospect. This was all put at ease when Lachlan Aquilina and the team helped us start our journey, they made us feel important and relaxed while coming up with our first dream home. We were always kept in the loop with progress along the way and everyone we had the pleasure of dealing with, from Finance with Scott to Gina and Paige during Prestart and Preconstruction and now with Nena and Brad for the Build. If you are thinking about a builder, I would highly recommend Dale Alcock and all of the people mentioned.
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4.7(806)JustinePerth, WA
- Verified customer
So Far So Awesome
Thomas Heap was our consultant from the start even before we had sourced our block, we had been in contact with Thomas for 12 months prior and he asked when we were ready to contact him and we did.
From there we are now in the process of getting our dream home built. Through the negotiations of the land through to the current stage(roof on) we have had the best experience, the team at Dales have been amazing. Our site manager Brad has been in contact with us every step of the way photos sent us of each stage. Nena is our Client Relations Office...Read more
r that keeps in contact with us with each stage as well and anything that we need to sort to move through to the next stage. We cant recommend Dales enough and have already told our neighbors to contact them for their build. We are so excited for the next phase.
1 comment
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Customer DougPerth, WA
- Verified customer
PPP - Polite, Professional, Perfectionist
Dale Alcock Homes are just about to start construction (in May 2020) on my 4 bedroom house in Bushmead, Perth so this review will be added to at a later date once and after construction takes place
Before settling on DAH, I had previously been talking to a few other building companies; but all the others had not met my expectations. There was a bit friction with the other builders consultants. I would say I am a difficult client (and that would be polite).
During the planning stage I was very, very lucky to have got Kevin Shaw (New Home Con...Read more
sultant) who did the original design from my scribble on a piece of paper showing circles of where I would like the bedrooms to be ("there, there, there and there"); and maybe the Theatre Room and Home Office "there"; and all the rest "you can work out". He did his magic and came up with an amazing design on a very difficult shaped lot that required the house to be L-Shaped. This house has everything. Right down to tall broom cupboard; 4 taps on each side; oversize man-hole to cover a few. At no time during the build did I ever have anything but Kevin Shaw's total commitment and cooperation. I would say Kevin Shaw is a bit of a Perfectionist; and any time I wanted something moved or change, he would do it, but suggested from his knowledge, in a Polite and Professional way, that it may have a factor in the resale value or the flow of how the spaces would work. But he would always change it the way I insisted to be and never ever showed an irritation or frustration. Every time this happened, a week or so later I would ask him to change it back as I eventually saw that he was uncannily right the first time. Kevin Shaw would do this with no problem whatsoever. I don't know how many times this happened but it was a lot. (As I said I'm a difficult client). I truly believe I now have a house that could not be better designed by a true professional. I have now looked over the drawings for hours on end and I can honestly say there is not a single thing I would change that Kevin Shaw has done. I can't over emphasis that every room is just the perfect size and shape and each flows from the each other. It has a "feng shui" feel and flow to the design.1 comment
Customer S.Dale Alcock Homes
Morning Doug,
Wow what a fabulous review to read after a long weekend!! We just love hearing these stories. Your home design looks awesome - you really have included a spot for everything, plus that H... Read more
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DesirePerth, WA
- Verified customer
Amazing Experience
We could not be happier with our experience so far with planning our dream home. Our consultant Ryan Neill has been fantastic from the start. He was always contactable, made sure we knew ALL the options available and offered suggestions to help us meet our goals in a cost effective way. He definitely went the extra mile for us and made us feel at ease during what would normally be a very stressful process.
1 comment
Customer S.Dale Alcock Homes
Good Morning Desire,
We love hearing reviews like this! We are so glad you have felt that your expeirence has been a breeze so far. Ryan will be thrilled to read this too. The Westhampton is one of my... Read more
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LeePerth, WA
- Verified customer
Amazing Customer Support
From the minute we contacted Dale Alcock with our intention to build our dream home, they have been nothing short of amazing. Our main point of contact Lauren Kellendonk has been supportive, helpful and extremely patient. She has made the experience so far exciting and easy. We are excited for what’s to come.
1 comment
Customer S.Dale Alcock Homes
Hi Lee,
I am so pleased to hear that your journey has been nothing but positive - Lauren will be so happy to receive this feedback. We are also super excited to watch your home come to life over the n... Read more
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The reviewer stated that an incentive was offered for this review
Steve LongPerth, WA
- Verified customer
Couldn't be happier so far!
After becoming tired of looking for an established property for our first home, and having no luck finding something that ticked all the boxes, we finally decided to switch our attention to building... we sent an inquiry to Dale Alcock as well as a couple of other 'big name' builders, and were surprised to be contacted by someone from DA just a few hours later (on a Sunday afternoon)... That person was Ryan Neill, and we now feel incredibly lucky that he happened to be the person who answered our query.
We met with several other new homes con...Read more
sultants at other builders, but no one came close to displaying the same level of professionalism, consideration, intelligence and care as Ryan did. We were surprised with how comfortable and easy he made the building process feel, and offered a huge amount of support and assistance in finding our perfect block. The ease to which we were able to make changes, ask questions and tweak our design, was refreshingly simple and transparent. We have now progressed towards pre-start, and are truely happy with our experience with everyone at Dale's so far, and I would have no issue in recommending them to anyone!1 comment
Customer S.Dale Alcock Homes
Hi Steve,
Wow what an awesome review! Thank you for taking the time to share your experience with us, it's so wonderful to hear that the journey so far has been so postitive. Your home design looks gr... Read more
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- Verified customer
Excellent turnaround time on all requests
Harry Lewer has been extremely helpful and his response time has been the best I have seen in quite a while within any organisation. No changes within our initial plan were too big or small to accommodate. Harry has always been very flexible in setting up appointments to accommodate our work schedules. Looking forward to the actual construction process.
1 comment
Customer S.Dale Alcock Homes
Hi Ursula,
Thanks for taking the time to share your experience so far with us! It is wonderful to hear how accomodating Harry has been and I will be sure to pass this on to him. We look forward to see... Read more
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Other Home Builders
frankPerth, WA
- Verified customer
we had expectations and all our expectations were exceeded
The subdivision had problems but all the issues were resolved from start to finish and this resolution of issues continued during the build and everything was always resolved to our satisfaction.
Workmanship was excellent and the end quality is great and this was mostly due to building supervisor Johnny who had an excellent selection and rapport with the tradespeople.
Unexpected issues always present but all issues were resolved by our building supervisor, Johnny who was excellent. The whole experience from planning with Andrew to colour and ma...Read more
1 comment
Customer S.Dale Alcock Homes
Hi Frank,
What a lovely message to read! It is so wonderful to hear that you have enjoyed your building experience and are pleased with the final result. We love the design on your home, especially th... Read more
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Irene K.Perth, WA
- Verified customer
Excellent finished for our New house
We got our house key on 3rd April 2020. Johnny the Supervisor came personally to deliver the house key. We are very lucky to have Johnny as our Building Supervisor. He is knowledgeable, patience, helpful will assist whatever our request that we wish to add at last minute. He has a very good team of tradies, painters, tilers, pavers, shelf, skirting makers, all has very high standard of finished jobs. Couldn't ask for better team for the final stage of the house.
Rachel Parker the administration coordinator are as efficient as the building ...Read more
1 comment
Customer S.Dale Alcock Homes
Hi Frank and Lee,
Thank you so much for taking the time to share your experience with us! We are so pleased you have had such a positive experience and your home looks great. I will be sure to pass th... Read more
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MikylaPerth, WA
- Verified customer
"Above and beyond"
The customer service from Harry has been fantastic. This is my first build and this experience has been a very positive one. Harry has gone above and beyond to assist me in every aspect. I am very happy with the cost and quality I got from going with dale alcock compared to other builders. I can't wait to build.
1 comment
Customer S.Dale Alcock Homes
Hi Mikyla,
That is so wonderful to hear great feedback and I will be sure to pass this on to Harry. We are also super excited to watch your new home grow over the coming months and look forward to cel... Read more
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- Verified customer
Harry Lewer -Nothing too much trouble!
After looking unsuccessfully for an established home for many months, we finally decided to build. This was the second time in our life with the first being 40 years ago! We met Harry at the Jindalee display village and we were immediately impressed by his personable manner. Feeling overwhelmed with what may lay ahead, Harry has consistently listened and worked with our ideas (and they have been ever changing). We were very comfortable to express our concerns and Harry has been very patient indeed! We have finally signed our contract last week and feel very happy with our final design. We look forward to this next phase, expecting the same excellent service that we have received from Harry !
1 comment
Customer S.Dale Alcock Homes
Hi Carol,
How exciting that you are now on the way to building your new dream home! Harry was so pleased to hear such posititve feedback and we really appreciate you taking the time to share this with... Read more
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Fiona R.Perth, WA
- Verified customer
Harry Lewer Exceeds Expectations with his 5 Star Service
We first met Harry when we phoned Dale Alcock Homes to get some advice as to whether the treatment we were receiving from our chosen builder was normal (as we are first time builders). Harry helped us out with some sage advice and we continued on with our builder until we encountered even more (to put it mildly) 'bumps in the road'. Each time, we phoned Harry who was happy to help us and his knowledge and advice has since proven to be spot on. We eventually reached a point where we had lost all faith and trust in our builder and could no lon...Read more
ger continue (even though we had already paid them a $3,000 deposit) and so decided to put our trust in Harry who has single-handedly turned our experience around. Harry was confident he could provide us with a house plan that would tick each one of our boxes (and he did), he is extremely reliable, professional, knowledgeable, patient and polite and managed to put our fears to rest. We appreciate his honesty and the way he understood exactly what we were after. We are now back on track to building our forever home and, if the service we receive for the rest of the build is similar to what we have experienced thus far, it is sure to be an exciting and enjoyable one.1 comment
Dale Alcock H.Dale Alcock Homes
Dear Fiona,
Wow what a journey you've been on! We're sorry to hear of your previous experience but so glad to hear that Harry has been able to completely turn your building journey into a positive one... Read more
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MikePerth
- 3 reviews
- Verified customer
Excellent building experience: The only building company I would use.
The whole building process has been excellent from start to end. Stuart, our new home consultant, took the time to really understand our requirements and worked with us to make slight modifications to the original plan to ensure the new house would suit our needs.
The outstanding customer service didn’t end there with Dale’s procedures focused on customer service the whole time - thank you Sameth and Laura who were with us during the colour selection and pre-start phase.
After selecting our colours we were introduced to our client liaison (...Read more
Tania) and building supervisor (Johnny) who were both absolutely superb, providing us timely updates and answering any questions we had. Thanks to Johnny and Tania’s efforts our build management exceeded expectations. The overall workmanship cannot be faulted. The small one percenters make all the difference, with the house being show home quality. It was so good, our independent building inspector remarked that compared to other company builds our house was of high quality with only a few minors areas picked up which were all fixed by Johnny and the team. Any issues we had were resolved in a timely matter, even after taking handover, a small issue arose with the NBN conduit, Tania was on to it straight away and it was fixed within hours. The final build price came within the expected price as per the contract. The end product is one of quality. If you are considering Dale’s as the company to build your home, in my opinion, don’t look any further.1 comment
Dale Alcock H.Dale Alcock Homes
Dear Mike,
Wow what a pleasure it was to read this lovely feedback! It's just so great to hear how happy you've been with the building process, right from your constultant Stuart, to Sam and Laura in... Read more
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Sean W.Perth, WA
- Verified customer
Max is a superstar
We havent started building yet, however so far, Max bent over backwards to give us what we wanted for our first build and was able to adjust to our banter. Should the build match his enthusiasm, we will have a fantastic house. Looking forward to seeing how this turns out in the next few months. Watch this space. PS - Lana wants the house by Christmas #justsaying
1 comment
Dale Alcock H.Dale Alcock Homes
Dear Sean,
Thanks so much for leaving this wonderful feedback on your experience with Max so far! It certainly sounds like he was able to ensure you had a fantastic start to your building journey with... Read more
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Find out how Dale Alcock Homes compares to other Home Builders
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Chris Luke
- 2 reviews
- Verified customer
Asset to Dale Alcock - Sharelle Page
Met Sharelle on our first day when looking for house and land package. After meeting many Sales Representative from other builders we returned back to Sharelle due to the first impression she made. Sharrelle goes above and beyond when trying to help and is always available at a time to suit you. She is very creative in giving you ideas. Thanks Sharelle for all your help
1 comment
Dale Alcock H.Dale Alcock Homes
Dear Chris,
Thanks so much for leaving this feedback on Sharelle. It's fantastic to hear how much of a great first impression she made on you! We are sure she will continue to go above and beyond as y... Read more
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- Verified customer
Harry Lewer
Whilst in the market for a house and land package I visited many display homes and chatted with their associated consultants.
From my very first meeting with Harry I knew I was in expert hands. His experience and knowledge of his product was invaluable and his professional, polite, easy manner was exemplary.
Harry wasn’t your typical sales consultant he was genuinely interested in the home features that were important to me in order to assist in designing the house I was looking for. He would politely challenge some of my ideas in order to gain...Read more
1 comment
Dale Alcock H.Dale Alcock Homes
Dear Anthony,
Wow what amazing feedback about your experience with Harry. It's fantastic to hear how valuable you found his experience and knowledge as you worked through your home design. I'm sure Ha... Read more
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DawnPerth, WA
- 2 reviews
- Verified customer
Thrilled!
We are very excited to have just signed up to build a Dales home!
We didn't think it was possible but Harry Lewer has made it a reality.
Harry has worked so hard for us to help us get the design we wanted and nothing has been too difficult for him. He has been absolutely professional and committed to making it happen for us. We walked away last week after signing up feeling confident that our building experience with Dale Alcock will be a great one. Thanks Harry. Can't wait to see it built!
1 comment
Dale Alcock H.Dale Alcock Homes
Dear Dawn,
Congratulations on starting your building journey with us! Thanks so much for leaving this awesome review about your experience with Harry so far. It's great to hear how professional and co... Read more
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anjanaperth
- 2 reviews
- Verified customer
Amazing
Sharelle has been an absolute super star with her excellent service both professionally and personally. Her passion for building and supporting her clients is next level. We are so happy and lucky to have her as our building consultant. 100% recommend Sharelle to anyone who wants to build. Thanks Sharelle
2 comments
Dale Alcock H.Dale Alcock Homes
Dear Anjana,
Thank you so much for leaving this wonderful review about Sharelle! We certainly agree that Sharelle is a super star and it's great to hear your lovely feedback about her. Wishing you al... Read more
Sounds perfect
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- Verified customer
Excellent
Great working with Sharelle Page
We are about to start construction on our first home with Dale and Sharelle has been great helping us through the process. From the start she's been available to answer all our detailed questions and provide helpful advise about the choices we're making and helping us to design the home we really want and that will meet our family's need. We're all super excited to see how the build unfolds and move into our brand new home. Thanks Sharelle!
1 comment
Dale Alcock H.Dale Alcock Homes
Dear Dave,
Thanks so much for leaving this wonderful review about your experience with Sharelle so far, it's great to hear how helpful she has been for you so far on your building journey with us.
We ... Read more
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Questions & Answers
Dale Tasked
Hi, I built with Dale Alcock homes in 2011 and have cracking running along the cornice join to wall and also continuing to run down the wall, every room has substantial cracking and large pieces of gyp rock have fallen out exposing the brick behind it, some cornice has cracked through badly also, it looks like the roof has moved exposing where the gyprock line finishes from time of home handover. After paying for the house to be painted this will have to be re-done when cracks are repaired due to the
sheer number of cracks requiring repair. I would like to know if Dale Alcock are responsible for repairing these issues under warranty and also inspecting roof movement as the root cause of cracking issues??
5 answers
Dale Alcock H.Dale Alcock Homes
Hi Dale,
Thanks for getting in touch. Could you please message us with your best contact details so someone from our team can be in touch?
Thanks in advance,
Warm regards,
Megan
Our home was finished in 2015 and we also have extensive cracks on walls and ceilings in nearly every room of our home. As well as cracked tiles and substantial fittings that show tarnishing that cannot be cleaned.on reading the latest reviews, Dale Alcock must have picked his game up after our home because the finishes and even the way the hand over was done can only be described as unprofessional. After trying to rectify certain issues that have just returned, we were left emotionally drained from all the changing management and different trades tracing through the house months after we moved in. We thought we were getting a good builder to build our house in Coogee, so we did not go to a cheaper builder. Turns out Dale Alcock at that time were just like a cheaper builder with some of the tradesmen being very slack and site managers that did not check jobs effectively.
Customer S.Dale Alcock Homes
Hi Sonia,
Could you please message us with your best contact details so someone can be in touch today?
Thanks,
Abbey
Christianasked
HI there,
I have just purchase a property in Pearsall (we are the second owner). We have had a building inspector and a ceiling fixer come out to the house and have been advised by both that the ceilings through out the house have sagged and the bad glue (purple in colour) that DAH used in the past has failed (apparently this is a common occurance). In some areas there is nothing holding up the ceiling other than the cornice!
They have also advised that it is so bad in the master bedroom that they don't believe it is safe to sleep in that room and is actually dangerous.
Can someone please contact me to advise on what Dale Alcock Homes are wiling to do with this situation?
Thank you.
Christian
1 answer
Dale Alcock H.Dale Alcock Homes
Hi Christian,
Thanks for getting touch, can you please provide us with your best contact number and I will have a member of our team get in touch with you.
Warm regards,
Megan
Natalie A.asked
We are the second owner of a 2003 Dale alcock home. We have structural concerns with the steel poles around the perimeter which go straight into the ground. At installation they mustn't have been correctly protected and now they are rusting through. Are we eligible for warranty claims? Thanks
1 answer
Dale Alcock H.Dale Alcock Homes
Hi Natalie,
Thanks for getting in touch. Could you please leave me your best contact detail and I will get a member of our team to be in touch.
Warm regards,
Megan
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Customer S.Dale Alcock Homes
Hi Justine,
perience with us and we love even more that you are recommending us to others!!Happy Friday! What a wonderful review to read.
We absolutley love your home, and the location brings stunning views. It is so lovely to hear that you have really enjoyed your building ex... Read more