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Reviews

4.8

163 reviews
5
(150)
4
(6)
3
(0)
2
(4)
1
(3)
  • Build Stage
  • Customer Service
    4.9 (96)
  • Site Admin
    4.4 (33)
  • Timeliness
    4.6 (45)
  • Structural Integrity
    4.3 (18)
  • Plumbing & Waterproofing
    4.1 (16)
  • Electrical & Lighting
    4.2 (16)
  • Flooring
    4.1 (15)
  • Transparency
    4.8 (78)
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Reviewer Photos & Videos

Ray D

Ray DSydney

  • 2 reviews

Efficient and quick service. Great value.

published

We have had a great experience so far with sales consultant Michael Depalo from the Box Hill office.

He has been upfront with all dealings and most importantly quick and efficient in communication.

In addition the packages DOMAINE HOMES were offering was also affordable and of great value.

Great service - hassle free building process

published

Outstanding customer service across the board right from day one at the display offices at Parklea. In particular our customer service officer Samantha Cumberlege was excellent throughout the whole process and was always timely and contactable whenever we needed her. We would highly recommend Domaine Homes to anyone looking to build.

Karthik

KarthikSydney, NSW

Great team makes great home

published

We initially went through several other builders to take a quote and almost finalised our dream home, however an unexpected twist put us in a worst situation and then we ended up meeting Michael in Domaine homes in Box Hill. This is what we call magical moment in life and to call out a few Michael eased our tension before commencing any sales, once we are at ease we could digest all the information he provided to us. It was a cake walk with Michael - truly deserves many cheers. Now we are progressing towards contract stage and looking forward a similar help and support from Domaine homes

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Den C

Den CSydney, NSW

  • 2 reviews

Excellent customer service

published

Excellent customer service form Samantha Cumberlege! Also the team at Domaine Homes is extremely helpful. I am more than happy to recommended Domaine to anyone who is looking to build.

Debra

DebraSydney, NSW

Professional outstanding customer service

published

From the first visit at Box Hill to the final tender meeting, Michael provided outstanding support and advice, which was a key feature in me selecting Domaine Homes initially. Michael then listened to all my needs and requirements and nothing was ever too much trouble for him. He provided clear advice and his excellent knowledge of the homes made me feel confident in making the decisions I did. I cannot thank Michael enough for his enthusiasm, professional manner and his care of his clients. His sincere and genuine interest in me as a client cannot be understated. I look forward to the next stage of building my home. Thank you again Michael, for all your help and support.

Brian A.

Brian A.Sydney, NSW

Couldn't be happier

published

My wife and I are just finalising our pre-construction paperwork with Domaine this week and we are already so pleased with our choice. Michael from Box Hill has been outstanding at every stage of the process, very accommodating and went above and beyond on a number of occasions. Low pressure, very informative and genuine experience that I hope will continue through the construction phase of our new home. Thank you very much Michael, we would recommend you to any of our family and friends.

Nikki M.

Nikki M.Sydney, NSW

Amazing customer service

published

Micheal helped me with the process of picking which house to build and really listened to what my needs were. He helped me pick what was essential for the home I wanted. I can’t wait to see the final product ! Thank you to everyone from domain for making my first building experience so great.

Wonderful home :)

published

Outstanding Service!

published
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Gail

GailIllawarra, NSW

Excellent team work

published

I am so glad I decided to build with Domaine Homes. The sales consultant Annette was knowledgeable and easy to talk with.
The team at Baulkham hills are lovely and very helpful and quickly respond to my emails, thank you Charlotte.
My site supervisor Thalan is wonderful he contacts me weekly to let me know how the build is progressing. He has good organising and customer service skills.
Domaine Homes should be proud to have such a good team.

danielle

danielleSydney, NSW

Pre-Construction Stage was fantastic!

published
Fingers

FingersSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Fantastic customer service and best in class consultant

published

What a consultant - Rebecca at Parkea she is the best in the business... with the best knowledge about construction, no one took the time to go through every step from paperwork to construction, even helped us with the sticky finance approvals .
She is the best and will be coming round for our first bbq in our new domaine home

Ryan and Natalie

Ryan and NatalieSydney, NSW

Thanks Gary and Domaine Homes - we love our new home!

published

Peace of mind!

published

As a first home buyer, I was really nervous/confused/worried about choosing the right builder. My land was due to register in 12 months so had ample of time to look around finding the right builder. After meeting numerous builders, I have finally decided to choose Domaine homes (all credit goes to Michael Depalo at Box Hill). His professionalism is outclass, always available for your questions even on his days off. Outstanding customer service, communicated clear expectations with assurance that the plan I chose can be built (even with a lot of complications due to a narrow block). Michael went above and beyond to ensure we were fully satisfied before signing the tender.

Contract to be signed in 2 weeks, will update as I go.

1 comment
Faizan
Faizan

definitely right choice!

published

Thanks for your help to build up the house until finished. Its hassle free building experience. I do a lot of search in the market before choosing domains home as builder. I find it’s right and bright choice. I definitely recommend domaine homes to my friends. Thanks a lot!!!!

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Customer service

published

Customer service consultant -Charlotte Fooks has an amazing honest to goodness attitudes in helping clients. She’s very accountable in her Domaine services and truly I can count on her. An excellent customer service from Domaine Homes.

From Maggie

published

Consultant services from Michael Depalo is very good, he visited My land and offered a couple of water in the hot summer afternoon which other builders couldn’t offer to the new walk in person. All those details means he cares his customer and will look after them. I am happy with the service so far and hopefully the experience of next stages would be as great as I have with domaine homes. Thanks

Exceptional - quality and speed

published

The whole build process was managed very well and delivered on time. Overall build quality of the house is excellent. Domaine homes delivered what was committed so we are really happy with them. Special thanks to Samantha and Frank Camps (Site manager). Frank was really professional to deal with, he updated us almost every week with progress. We enjoyed our whole journey. Thank you again all.

ammie marshall

ammie marshallSydney, NSW

  • 2 reviews

Amazing and helpful team!

published

Buying a home or organizing a build stressful, the team at Domaine made this pre-construction phase experience a pleasure. They went above and beyond for us to ensure we could start our build ahead of schedule due to our situation. Complete transparency and clear communication daily were above and beyond expectations and I look forward to the next stage of our build this wonderful team.

Brendan S.

Brendan S.Sydney, NSW

Domaine Homes

published

Poor communication throughout build after promise of weekly progress reports via phone call were not provided. Left unaware of progress of build.
Driveway paint job got wet at application and no assistance to remedy to damage. Very disappointed with the outcome.
Any issues viewed in final walk through to be fixed up.

1 comment
Domaine Homes
DeltaDomaine Homes
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Questions & Answers

JAI

JAIasked

Domaine Homes NSW, Baulkham Hills

Hi Domain Team
May i know which are the Front Entry doors (Brand & Name) we can select and do you have any upgrade options for front entry door?

4 answers
Domaine Homes
DeltaDomaine Homes

Hi Jai,

Thanks for the question, our front doors are Hume Newington and we offer four different styles: XN1, XN5, XN7 and XN16. As standard they are painted an external paint colour that you choose during your appointment, however we do offer a timber stain as an upgrade. We also offer other upgrades such as upgrading from an 820mm door to a 1020mm one depending on your house design and additional front door handle upgrades if you want add something a little extra.

Thanks, Domaine Homes!

JAI
JAI

Thank for your answer.i am planning Naveda 29 with 2750 ceiling height. Is there any other model number (door) which I can choose as upgrade?

Domaine Homes
DeltaDomaine Homes

Hi Jai,

It would be best to speak to a Sales Consultant in regards to these questions. If you can pass on your details so we can get Toby our Sales Consultant to give you a ring, or alternatively you can contact us on 13 64 69.

Thanks, Domaine Homes!

Christopher Owen

Christopher Owenasked

Domaine Homes NSW, Baulkham Hills

Do you charge a fees for traffic control and if its not used are fees refunded? Note this the second time I’ve ask this question, but no answer from domain, they seem happy to answer questions on pre purchase, no answers after sales .cheers Christopher

No answers
Jason

Jasonasked

Domaine Homes NSW, Baulkham Hills

Hi Domaine Homes Team, may I know how long still we have to wait for your contractor returning to complete the insulation work in the roof? Can you provide an actual date instead of letting us wait and wait with no idea at all. My wife has trying to find out this from your team. We have a three months old baby and we don't want our baby suffering under the heat of this property with no completed work.

No answers

Get an answer from our members and Domaine Homes representatives

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