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LisaNsw, 2170
- NSW, Crossroads
- Verified customer
Rude staff, wonky draw
Service ladies I store were arrogant and argumentative, however the warehouse petson were helpful and polite. One of the draws on the tall it is lop sided and doesn’t match measurement to the other draw.
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cherieSydney
fantastic
greeted and helped straight away made purchase kicked up and left all within 10 mins great shopping. will definitely shop there again
1 comment
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Worst customer service
Instore purchased, the product was damaged, I emailed the store for exchange, couple weeks later got the called back to pick it up, and today I went to pick it up, they said that it was not instock, it already been sold, they COULD NOT DO ANYTHING ABOUT IT. it was really dissapointed, and more than that I had to disassemble it, borrowed people van to take it to the store for the exchange, and got nothing back.
1 comment
Fantastic F.Fantastic Furniture
Hi K H, I'm sorry to hear what has happened recently in replacing your damaged item. So we can look into this, can you please send through your order and contact details? Our email is reviews@fantasti... Read more
cfurniture.com.au Regards Annie and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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Stacey
- 7 reviews
- 1 like
Changed shape after 1 month of use and only getting worse.
I was so happy with my purchases from fantastic furniture when I received them just over 3 months ago, I purchased the finlay lounge which is in my main lounge room and the back cushions have changed shape completely and is now very uncomfortable and very ugly to look at it looks like it's an old lounge when it's only 3 months old. Not impressed at all!! Very unhappy and will never be buying a lounge from fantastic furniture again. I can say I am very happy with my Toronto furniture it's been great just the lounge I'm not happy with.
1 comment
Fantastic F.Fantastic Furniture
Hi Stacey, I am very sorry to hear that you are unhappy with your sofa. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possibl... Read more
e to email me your purchase and contact details? My email address is [email protected] Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Modern, Stylish and Affordable !
The Kingston range is quality, beautifully presented furniture. I made my purchase instore after researching this range online. I purchased the 220cm entertainment unit. The purchasing side of it was extremely easy, and delivery was the next day. The item was securely wrapped and boxed, and already set up. The only part that was up to me was paying and securing the handles on (which is very straight forward and easy).
1 comment
Fantastic F.Fantastic Furniture
Hi C.Baker, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We... Read more
hope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Great place to go to shop to set myself up!
Many different colours and styles to choose from. The range the shop has caters for all different shape and sized rooms. All prices were very reasonable. Hard to make a bad choice.
1 comment
Fantastic F.Fantastic Furniture
Hi Rob, thankyou for choosing to shop with us and sharing your in store experience online. We are so glad we were able to cater to your style! We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team
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Fainaz
- 2 reviews
satisfaction
i purchased instore and the customer service was excellent he helped us in everything so just took 15 mins everything thing was done .so satisfied and stress free .
1 comment
Fantastic F.Fantastic Furniture
Hi Fainaz, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Great product! Highly recommend
Bought mattress, good quality, cheap, picked up straight away. Very friendly and polite staff member. We will come there again
1 comment
Fantastic F.Fantastic Furniture
Hi SFil, Thanks so much for shopping! We are happy to hear you are enjoying your new mattress and We hope to see you back soon! Regards Ryan and the Fantastic Team
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glennsydney
- 6 reviews
- 2 likes
good quality at affordable prices
Fantastic furniture offered good quality office furniture that cannot be matched by any other furniture stores for quality and price!
1 comment
Fantastic F.Fantastic Furniture
Hi glenn, thank you very much for choosing us and sharing your thoughts online! Glad to hear you enjoy our products and stores so much! We hope to serve you again in the future! Regards Jivani and the Fantastic team
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Luke DElderslie
- NSW, Crossroads
- Verified customer
The rug I purchased is amazing :)
Online Order and was ready within the hour for collection just as the website states! This makes any customer extremely happy.
1 comment
Fantastic F.Fantastic Furniture
Hi Luke D, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ... Read more
hope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
SophSydney
Always love going to fantastic - friendly and easy experience from purchase to assembly!
Looked at items online and then purchased in store. Went in and the staff were really helpful and friendly. When I drove around to collect the item and told the warehouse worker that I was unable to use my boot as it’s broken, and he just said “no worries” and worked out how we could make it work going across the seats. assembly was super easy and I love my new entertainment unit!
1 comment
Fantastic F.Fantastic Furniture
Hi Soph, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store and warehouse team that as... Read more
sisted you! We hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Alison
- 5 reviews
Great service and great furniture for the price
I used afterpay online then chose pick up and went to my local store to collect at the wherehouse within 1 hour of order being made
1 comment
Fantastic F.Fantastic Furniture
Hi Alison, thank you for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team
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Value for money
Staff is good, furniture is fantastic,overall very satisfied. Mr Dyed showed us the different products within same range of price.He even explained the quality of each product.
1 comment
Fantastic F.Fantastic Furniture
Hi Har Saini, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! We ho... Read more
pe to serve you again in the future! Regards Annie and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
LiviMaddie
- 2 reviews
Outstanding customer service and ease of ordering
Ticks in all boxes. Convenient, value for money, ease of ordering & payment options. Outstanding service and friendly staff. Would recommend to all!!
1 comment
Fantastic F.Fantastic Furniture
Hi LiviMaddie, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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So verry happy!!!
Online and pick up in-store, service was awesome. Will most certainly come back very soon!!!!!.
I purchased the Kelly bunk beds and mattresses.
1 comment
Fantastic F.Fantastic Furniture
Hi Mel, thanks so much for choosing to shop with us! That's great to hear! We look forward to seeing you in store soon. Regards Annie and the Fantastic team
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Find out how Fantastic Furniture NSW, Crossroads compares to other Furniture Shops
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Perfect price and great customer service
It was the fastest customer service I’ve had they knew what I wanted had it ready for pick up drove to the warehouse and the guy had great and friendly customer service.
1 comment
Fantastic F.Fantastic Furniture
Hi Jay Jay, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store and warehouse team that... Read more
assisted you! We hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
MatthewMacquarie Fields
Affordable home decor
Affordable home furnishings, but service needs attention. Product availability is good, however colour range of the products was an issue on the day. Otherwise sattisfied with my experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Matthew, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Bianca
- 3 reviews
- NSW, Crossroads
- Verified customer
Great customer service
Great customer service, ordered 4 bed frames. Looked online first and knew what I wanted. Went into store to see them in real life. Jane served me and was very helpful. Got them delivered, was told I would get a phone call, Jane called and gave me a time frame and was delivered within that time frame!
1 comment
Fantastic F.Fantastic Furniture
Hi Bianca, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We ho... Read more
pe to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Great value for money
In-store purchase, happy with the customer service given by Jennifer S and the product purchased.
Would come again and purchase from this store.
1 comment
Fantastic F.Fantastic Furniture
Hi Kiki, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We look forward to seeing you again soon! Regards Annie and the Fantastic team
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fantasitic To fantastic
I do my purchase in Store the staff very easy to talk to and very friendly, they treat you as a family and suggest ideas and colour to take the stress from you.
1 comment
Fantastic F.Fantastic Furniture
Hi Fred, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi Cherie, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team