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Reviews

4.7

148 reviews
5
(117)
4
(26)
3
(2)
2
(0)
1
(3)
  • Product Quality
    4.7 (13)
  • Return Claim MadeYes (0) · No (14)
  • Warranty Claim MadeYes (0) · No (14)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    4.8 (13)
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Lisa

LisaNsw, 2170

Rude staff, wonky draw

published

Service ladies I store were arrogant and argumentative, however the warehouse petson were helpful and polite. One of the draws on the tall it is lop sided and doesn’t match measurement to the other draw.



Shop LocationNSW, Crossroads
cherie

cherieSydney

fantastic

published

greeted and helped straight away made purchase kicked up and left all within 10 mins great shopping. will definitely shop there again

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cherie, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Worst customer service

published

Instore purchased, the product was damaged, I emailed the store for exchange, couple weeks later got the called back to pick it up, and today I went to pick it up, they said that it was not instock, it already been sold, they COULD NOT DO ANYTHING ABOUT IT. it was really dissapointed, and more than that I had to disassemble it, borrowed people van to take it to the store for the exchange, and got nothing back.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Stacey

Stacey

  • 7 reviews
  • 1 like

Changed shape after 1 month of use and only getting worse.

published

I was so happy with my purchases from fantastic furniture when I received them just over 3 months ago, I purchased the finlay lounge which is in my main lounge room and the back cushions have changed shape completely and is now very uncomfortable and very ugly to look at it looks like it's an old lounge when it's only 3 months old. Not impressed at all!! Very unhappy and will never be buying a lounge from fantastic furniture again. I can say I am very happy with my Toronto furniture it's been great just the lounge I'm not happy with.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Modern, Stylish and Affordable !

published

The Kingston range is quality, beautifully presented furniture. I made my purchase instore after researching this range online. I purchased the 220cm entertainment unit. The purchasing side of it was extremely easy, and delivery was the next day. The item was securely wrapped and boxed, and already set up. The only part that was up to me was paying and securing the handles on (which is very straight forward and easy).

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great place to go to shop to set myself up!

published

Many different colours and styles to choose from. The range the shop has caters for all different shape and sized rooms. All prices were very reasonable. Hard to make a bad choice.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rob, thankyou for choosing to shop with us and sharing your in store experience online. We are so glad we were able to cater to your style! We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

Fainaz

Fainaz

  • 2 reviews

satisfaction

published

i purchased instore and the customer service was excellent he helped us in everything so just took 15 mins everything thing was done .so satisfied and stress free .

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Fainaz, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great product! Highly recommend

published

Bought mattress, good quality, cheap, picked up straight away. Very friendly and polite staff member. We will come there again

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi SFil, Thanks so much for shopping! We are happy to hear you are enjoying your new mattress and We hope to see you back soon! Regards Ryan and the Fantastic Team

glenn

glennsydney

  • 6 reviews
  • 2 likes

good quality at affordable prices

published

Fantastic furniture offered good quality office furniture that cannot be matched by any other furniture stores for quality and price!

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi glenn, thank you very much for choosing us and sharing your thoughts online! Glad to hear you enjoy our products and stores so much! We hope to serve you again in the future! Regards Jivani and the Fantastic team

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Luke D

Luke DElderslie

The rug I purchased is amazing :)

published

Online Order and was ready within the hour for collection just as the website states! This makes any customer extremely happy.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Soph

SophSydney

Always love going to fantastic - friendly and easy experience from purchase to assembly!

published

Looked at items online and then purchased in store. Went in and the staff were really helpful and friendly. When I drove around to collect the item and told the warehouse worker that I was unable to use my boot as it’s broken, and he just said “no worries” and worked out how we could make it work going across the seats. assembly was super easy and I love my new entertainment unit!

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Alison

Alison

  • 5 reviews

Great service and great furniture for the price

published

I used afterpay online then chose pick up and went to my local store to collect at the wherehouse within 1 hour of order being made

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alison, thank you for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Value for money

published

Staff is good, furniture is fantastic,overall very satisfied. Mr Dyed showed us the different products within same range of price.He even explained the quality of each product.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
LiviMaddie

LiviMaddie

  • 2 reviews

Outstanding customer service and ease of ordering

published

Ticks in all boxes. Convenient, value for money, ease of ordering & payment options. Outstanding service and friendly staff. Would recommend to all!!

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi LiviMaddie, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

So verry happy!!!

published

Online and pick up in-store, service was awesome. Will most certainly come back very soon!!!!!.
I purchased the Kelly bunk beds and mattresses.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mel, thanks so much for choosing to shop with us! That's great to hear! We look forward to seeing you in store soon. Regards Annie and the Fantastic team

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Perfect price and great customer service

published

It was the fastest customer service I’ve had they knew what I wanted had it ready for pick up drove to the warehouse and the guy had great and friendly customer service.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Matthew

MatthewMacquarie Fields

Affordable home decor

published

Affordable home furnishings, but service needs attention. Product availability is good, however colour range of the products was an issue on the day. Otherwise sattisfied with my experience.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Matthew, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Bianca

Bianca

  • 3 reviews

Great customer service

published

Great customer service, ordered 4 bed frames. Looked online first and knew what I wanted. Went into store to see them in real life. Jane served me and was very helpful. Got them delivered, was told I would get a phone call, Jane called and gave me a time frame and was delivered within that time frame!

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great value for money

published

In-store purchase, happy with the customer service given by Jennifer S and the product purchased.
Would come again and purchase from this store.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kiki, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We look forward to seeing you again soon! Regards Annie and the Fantastic team

fantasitic To fantastic

published

I do my purchase in Store the staff very easy to talk to and very friendly, they treat you as a family and suggest ideas and colour to take the stress from you.

Shop LocationNSW, Crossroads
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Fred, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Annie and the Fantastic team

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