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RobertsonSouth East Queensland, QLD
- Verified customer
Don't Do It!!!!
Ordered Denver 5 seater lounge which had storage under seating. Waited 6 weeks for it to arrive and it was the wrong one. Had to wait another 8 weeks to get the right one. Arrived and still was the wrong lounge and was told I would have to wait another 10 weeks with no guarantee the right one will arrive. Asked for my money back, returned lounge still waiting for refund. Furniture is cheap for a reason!!!!
2 comments
Yes please it is now over 3 weeks and I have not received my refund. I will email the details, it is a pity I have to spend my Sunday doing this.
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Mariana V.
- 2 reviews
It is good
Great quality of the products, fast delivery and easy to assemble.
Customer service was just okay... no one approached us and when we had some questions we have to walk and find a seller... just two ppl working.
1 comment
Fantastic F.Fantastic Furniture
Hi Mariana, thanks so much for choosing to shop with us and taking the time to share your thoughts. We hope to serve you again in the future! Regards Nick and the Fantastic team.
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KAC
- 2 reviews
Great staff, really nice store.
Great staff, really nice store and the mattress we bought was the cheapest anywhere. VERY comfy and my grand daughter is sleeping much better. My first time buying from them and it was an easy pleasant transaction. The store is lovely and it has a great location with easy parking.
1 comment
Fantastic F.Fantastic Furniture
Hi KAC, thanks so much for choosing to shop with us in North Lakes. We are so glad to hear about this positive experience, and we look forward to seeing you back again in the near future. Regards Nick and the Fantastic team.
Similar opinion? Write a review on ieatwords.com.au!
JMarshallSouth East Queensland, QLD
- 2 reviews
Perfect for my needs
Glass Coffee table required no assembly. Good quality and sturdy. Glass top dining table, perfect for smaller area. Easy and fast assembly. Table top secure. Both were packaged well. Good service at pickup.
1 comment
Fantastic F.Fantastic Furniture
Hi JMarshall, thanks so much for choosing to shop with us. It is great to hear that you received good service at pickup and that you are happy with your coffee table. We hope to serve you again in the future! Regards Nick and the Fantastic team.
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Kathryn HartSouth East Queensland, QLD
Beautiful great store with lovely staff
Easy to find items great layout, staff were a great help and very friendly, beautiful colours of furniture making it east to design a room and easy transactions once you have decided.
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Larry
- 2 reviews
Job done
My wife and I, were very pleased with the product that we recently purchased, and are therefore more than happy to recommend the North Lakes store to all.
We found what we wanted in a short time at a great price - We were able to pick this item up then and there.
Great result!
1 comment
Fantastic F.Fantastic Furniture
Hi Larry, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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SamSouth East Queensland, QLD
Love our new sofa
Love our new sofa and so happy with it and the service of the north lakes store. Can’t wait to get more products for our office and bedroom. Highly recommend
1 comment
Fantastic F.Fantastic Furniture
Hi Sam, that is wonderful to hear you are loving your new sofa! We love how you have styled it and encourage you to upload the image to our gallery on the link below :) Kind regards Ryan and the Fanta... Read more
stic team https://www.fantasticfurniture.com.au/gallerySimilar opinion? Write a review on ieatwords.com.au!
RobertSouth East Queensland, QLD
The staff where great especially Wendy
We attended the North Lakes store to purchase a fold out couch and the staff where knowledgeable and very friendly but unfortunately they didn't have stock so we attended Morayfield and had similar experience with staff. A nice experience
1 comment
Fantastic F.Fantastic Furniture
Hi Robert, thanks so much for choosing to shop with us in North Lakes and Morayfield. We're so glad to hear that our teams are friendly and knowledgeable, and we look forward to seeing you back again ... Read more
in the future! Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
Michelle tSouth East Queensland, QLD
- 9 reviews
Product range
The store layout was great, it was easy to find what I was looking for, very satisfied with what I purchased, we had to assemble the tv unit which was bit of a pain but easy enough to do
1 comment
Fantastic F.Fantastic Furniture
Hi Michelle t, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope assembly didn't cause you too much grief! Regards Ryan and the Fantastic team
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Great Service!
The staff were very friendly, they don’t hassle you but are there ready to help when you need it. We had to bring back a damaged product and they fixed it straight away with a replacement!
1 comment
Fantastic F.Fantastic Furniture
Hi CJC19, thank you for choosing to shop with us in North Lakes! We are delighted to hear the store were able to assist you with your warranty claim efficiently! We hope to serve you in store again in... Read more
the future. Kindest Regards Angelina and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
AnthonySouth East Queensland, QLD
Not half bad?
Mediocre. Nothing wowed me or made me think 'I would love to see that in my home.' Staff were friendly but either not fully transparent or not fully trained. Needs a little work for me the want to spend more money there. Wouldn't tell a friend not to buy there but also wouldn't recommend it over anything else. Layout was smooth but inconsistent with other stores I've bought from. Quality of the product was a good investment however.
1 comment
Fantastic F.Fantastic Furniture
Hi Anthony, thank you for choosing to shop with us North Lakes. We are delighted to hear you are enjoying your purchase. Thank you so much for taking the time to provide us with your feedback. We have... Read more
passed your message onto the store so they may be able to improve on their services and layout. Regards Angelina and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
nickirobSouth East Queensland, QLD
- 3 reviews
- Verified customer
Sales staff exceptional
I wanted to buy 2 desks for my grandchildren online and my daughter pick up that day. If I payed credit online it would not have processed until the Monday. Clair went above and beyond to help me get what I needed. She talked me through afterpay. She was so patient and helpful. Have never shopped here before, but will again. A lady shona or Shoshona also assisted with the sale.
1 comment
Fantastic F.Fantastic Furniture
Hi nickirob, We are so glad to Clair was able to help you with placing your order to ensure you received it on time! We appreciate your kind words and look forward to serving you again. Kind regards Ryan and the Fantastic team
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LeighSouth East Queensland, QLD
- 3 reviews
- 1 like
Cheap prices, friendly staff
Cheapest prices around, good range and staff were very helpful and friendly, we had all 3 floor staff running around and on phone looking for stock for us. Had a very comfortable experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Leigh, thank you for choosing to shop with us in North Lakes! That's great to hear! We hope to see you again in store in the future and have passed your message onto team. Regards Angelina and the Fantastic team
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Amazing service and quality!
So impressed with our purchase of the Modena bed! It’s so comfy, was a breeze to put together and looks amazing. At an awesome price. The staff at the new north lakes store were amazing too!
1 comment
Fantastic F.Fantastic Furniture
Hi Ash, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hop... Read more
e to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
reasonably priced goods
Great price & quality for my Daughter's first bed, with staff that know there stuff on the products on display.
1 comment
Fantastic F.Fantastic Furniture
Hi M. Harry, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We ... Read more
hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Fantastic!
Fantastic customer service, value for money & overall humbling shopping experience! The staff are happy to be there & the smiles on their faces tell you this. Amazingly helpful staff that truly are there to help you.
1 comment
Fantastic F.Fantastic Furniture
Hi Hayley, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi Robertson, I am very sorry to hear about this experience. We would like to follow up on this for you to ensure you receive the refund. Would you be able to send through your purchase and contact in... Read more
formation by email? Our email address is [email protected] Regards Nick and the Fantastic Team.