Fantastic Furniture VIC (page 4 of 56)

Neat and well laid out store made it easy to try different chairs to find my match. Delivery was easy and well managed, love this comfy chair

Got a text to say our order was in. Easy collection service plus purchased a second book case. Wanted to purchase matching low boys as well but not in stock. Will return at a later date.

My shelves were easy to put together and look great assembled

The furniture had clear instructions but had a damaged top which was replaced same day exceptional customer Service at maribyrnong!

The Ballarat staff are always helpful, kind and knowledgeable. Highly recommend

Found what we wanted online went to Shepparton store and ordered furniture there and arranged delivery, friendly and helpful service again

The store is easy to find, was very satisfied with what I was looking for, great quality of products and due to the fact that we have put together lots of furniture, it is very easy to do.

Went to enquire about buying a dining table and coffee table, what a pleasure it was. I am so sorry I didn't get the sales person's name, but I thank you very much for your time, patience and exemplary service. I didn't feel rushed or feel I was wasting your time, you were excellent and I again thank you, you were a true lady.

Store was well laid out and staff very friendly and not too pushy

Found a match for our other fantastic furniture in store. Easy to assemble and looks fantastic in the room.

The Monti range is fantastic I have the table, hall table and now the matching side tables. The people in the mornington store are fantastic too lol. They are efficient and friendly, always polite and attentive. Great shop.

Great quality sofa bed and value for the sale price of $900.

Product was good quality. Exactly as advertised. Worth the wait.

Found it relatively easily to find, selection was a little on the light side, quality is quite good and assembly was easy until you have to fit the draw which gave a bit of a fight to install, otherwise AOK.

A little tricky finding the location but once there the click and collect staff were very friendly and helpful loading the cabinet into my car.

First visit to the store and extremely pleased I went there. Terrific product range and plenty of discounts! All staff were friendly and informative - no pressure. Very happy with my bedding purchase and looking forward to receiving it. I'll definitely be back.

Unbelievable, unable to fulfill promised order timeframes. Got told up to 4 weeks for a bed and up to 12 weeks for 2 couches. Waited nearly 7 months for the couches (still waiting on 1 of the couches as we speak) part of my order was received and when I went to collect (king single kids bed) the size of the draws to go with it they ordered werent even correct. Don't waste your time. There is obviously a reason why they're cheaper than other furniture stores.

Purchased a willow bed frame. Love, love, love it. So simple and easy to put together. Did it by myself in no time. Great quality

Easy to assemble and procudcts were decent quality for the price. Definerly the place to go for all home needs and be aw to furnish a whole house

Purchased the Toronto king bedroom package. We were told a six week wait, ended up waiting over 3 months and the bed arrived broken. Contacted the store and emailed about the issue, then told a 3 week wait for the new bed (has been 4 weeks already). Now being told we have to take the bed back ourselves and have to pick the new one up ourselves when in stock.

I am waiting for my dinning chairs for last 7 weeks. But no hope when they gonna coming. I placed an order last week of march. Staff member told me it will take 4 weeks. After 4 weeks they said 5,6 weeks and now its been 7 weeks, one of the staff lady said not sure may b it will take few more weeks.

The access is illegal but the staff member was very kind and helpful. I am satisfied with the product as well.

I had been calling for months to find out if my daughters bed had arrived and had the matter escalated. In the end it took a further phone call from me to find out it had. No apologies for them nit contacting me. No acknowledgement of the issue, just blank faces as usual. Won't be buys from you again.

What I wanted, where I wanted, when I wanted - great staff too!! Big venue - easy to find items, parking was a breeze!!

Ordered dining chairs in February . Told the chairs in Sydney and would be delivered at latest end March. Mid April not received then told might be end of April. Next told had to get chairs from Canberra, Finally arrived in May. Looks more like drop shipping as ordered desk chair on line and it came from Brisbane in 4 days. Lost me as a repeat customer.

Ordered a couch in April 2021. It arrived faulty. Waited 12 months for a replacement. Supposed to arrive today, it’s now 9pm & it still hasn’t arrived. Poor customer service, unable to get any support, you would think after being messed around for so long, that it would be a priority to them. Absolutely disgraceful

It is easy to assemble and its quality is very good! It matches my home. I am very satisfied with the product.

Store pick up was easy to find and plenary of room to drive through. Staff were friendly over the phone and in the warehouse. Very quick and easy service.

The kitchen table we ordered here was very good value, much cheaper than other places and looks great. The ordering process is very easy with click and collect.

They gave us a product that had already been returned damaged and according to them had been put back into resale rather than return, it wasn’t even in a box, just shrink wrapped!!! They then made me wait three weeks and when I rang them I was told to send photos! They should have asked me on the day or followed up not wait for me to call…. Then they offered me a partial refund to keep the damaged goods!!! When I said no, they got pretty rude and asked that I return it to the store!!!
I still haven’t received the furniture and no one will give me a date!!!! And we still can’t set up the dinning area!!! Absolutely shocking, I’ll never buy from them ever again!!!!

Easy to navigate the store
Great range of products
Im extreamly satisfied with the quality of our couch
No assembly required at all

The website was easy to navigate. In store service for pick up was good. Highly recommend Fantastic Furniture variety and value for money.

Been waiting on a delivery for 12 weeks now just called to get an updated time frame and been told I now have to wait an additional 6-7 weeks. This is an absolute joke along with the measly $100 off when I spent thousands at your store. Would not recommend anyone shopping from you guys!

I purchased ( order number 3752010122064 )a bed with storage and a mattress from the store. And paid for delivery as well. After a week they delivered the mattress and half of the bed parts. And no storage yet. I'm waiting for more than 2 weeks now to get my other parts of the bed. Still sleep on the floor because of these people. Contact also many times customer service. Didn't get a proper answer for my problem. I don't reckon to anyone this service.