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great staff
Very good store staff is friendly and very helpful each time i gave been in this store they are all nice to deal with
1 comment
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NanPerth, WA
Online disaster
Purchased bed online, paid and received email saying good to pick up. Drove to Cockburn store about 25km from my home to be told that they only had the headboard and I would need to wait 4-7days. They couldn’t deliver it to the store closer to my home either, I asked for refund and now have to wait 4-7days for credit for to bank.
5 comments
Fantastic F.Fantastic Furniture
Hi Nan, I'm very sorry to hear about your experience at Cockburn to date. Would it be possible to email me your details as I'm very keen to have the area leader look into and help you asap. My email a... Read more
ddress is [email protected] Regards Ryan and the Fantastic team
Thanks Ryan. I have sent you an email.
Thanks for your apology Ryan but next time I’ll shop elsewhere.
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LazzzPerth
Unreliable online sales system
My husband and I have just had such a terrible experience with online purchasing from Fantastic. We went in store to buy a sofa bed and we're told they didn't have it in stock there but another store had one left. Sales person told us to go online to buy it. We did this and the transaction went through via the store that had the sofa in stock. We received a confirmation email after placing the order and paying in full. The email said delivery would be in 2-4 days. We waited two days with no other contact (phone or email) from the store. Today ...Read more
I rang to check on our order, I was told it was awaiting arrangements for delivery. The sales person said we would get a text once the delivery was confirmed. Later this afternoon we did get the text. Then very shortly after another another sales person rang us to say that although delivery was arranged there was no sofa in stock to be delivered! The manager was not helpful at all and didn't try to explain how such a silly error could have happened. Presumably when something is purchased in store or online, the inventory system will reflect this immediately? She said they are not responsible for the online system and couldn't provide any more information. Please think twice when buying online from this store as they don't have a very good system. If you do buy somethibg online, call them immediately to ensure they have processed the order and scheduled the delivery. We have never encountered such a bad system in all our years making online purchases! We are now waiting for a refund. Who knows how long this will take....
1 comment
Fantastic F.Fantastic Furniture
Hi Lazzz, I'm very sorry to hear about your online shopping experience to date. Would it be possible to email me your details as we would really like to see what has happened and see what we can do to... Read more
assist. My email address is [email protected] Regards <Agent Name> and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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good service great range
helpful staff good range of product in stock and have to write more than twenty words thats off putting one
1 comment
Fantastic F.Fantastic Furniture
Hi Claire, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Affordable and good value for money
Purchased a mattress to go with a bed frame also purchased from fantastic. I chose online as local store was out of stock so selected pick up. Walked in and with in ten minutes we had he mattress loaded into Ute and were on our way home. Already have the same mattress on another bed for 6 months and it’s been great.
1 comment
Fantastic F.Fantastic Furniture
Hi Amy, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team
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- WA, Cockburn
- Verified customer
Great service with a smile
I purchased in the store, very easy, very smooth, stress free purchase. The staff were friendly, smiling, attentive, helpful, chatty and shared their product knowledge with me.
2 comments
Fantastic F.Fantastic Furniture
Hi Janis, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
My pleasure Ryan...I'll be back...Janis
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DinoHarrisdale
- WA, Cockburn
- Verified customer
Fantastic furniture can't stop looking at it. I don't want go out my my house is awesome now
Instore, perfect customer satisfaction, happy to help put package together for you. Love colourful cushions I purchased before hand to
1 comment
Fantastic F.Fantastic Furniture
Hi Dino, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Lisa
- 2 reviews
Easy purchase online and quick delivery
Easy purchase online delivery within 2 with afterpay I order a new bed and matress for my daughter great value
1 comment
Fantastic F.Fantastic Furniture
Hi Lisa, that's wonderful to hear! Thank you so much for choosing us, we are so glad to hear you enjoyed using our online store! We hope to see you in store in the future. Regards Ryan and the Fantastic team
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Fantastic value and service
Ordering online was easy, and a member of staff from the store was in touch with 24 hours to discuss the best time for delivery
1 comment
Fantastic F.Fantastic Furniture
Hi Sara, thanks so much for choosing to shop with us! That's great to hear! We hope you shop with us again in the future. Regards Ryan and the Fantastic team
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It's so comfortable and affordable
I made an instore purchase and loved the mattress that l chose.the staff were even friendly and patient as they waited for me to make my decision
1 comment
Fantastic F.Fantastic Furniture
Hi R G, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! We hope to ... Read more
serve you again in the future! Regards Annie and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
ShiynePerth, WA
- 13 reviews
- WA, Cockburn
- Verified customer
Hampton Sofa is Dangerous
I ordered a 3 seater Hampton sofa. I waited 11 weeks before I finally phoned to find out where it was. After getting the run around and speaking to many different staff and being told to just wait, I was finally told me that no-one at the store had ordered it. So I had to wait another 8 weeks. When it finally arrived we noticed it had a row of very sharp fins under both rolled arms - right at toddler head height. We checked the display stock at 2 different stores and this was not present. It seems that Fantastic is cutting costs and not upholst...Read more
ering the sofas with the same amount of padding as the ones in store. We asked for this to be fixed so they came back to collect it for repair. But when they called us into the store to check it after repair it was no different. They said they would order me a new one, but we feared it would be the same, so we asked if we could have the old floor stock instead (which they said was 2 years old) and they agreed. I just wanted it to be over. We have since been into the Cockburn store and noticed all the new floor stock has the sharp fins. Do not buy this style of sofa. However if they ever fix this manufacturing fault, we would consider finally buying our two sofas. We are still sitting on outdoor garden furniture in our living room!1 comment
Fantastic F.Fantastic Furniture
Hi Shiyne, I am very sorry to hear that you are unhappy with the quality of your Hampton sofa. I would like the opportunity to look into this for you and to see how we can help get this resolved for y... Read more
ou. Would it be possible to email me your purchase and contact details? My email address is [email protected] Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Reasonable price, good quality
-i purchased In-store
-purchasing process was quick,and staff were kind
-furnitures quality were good
- very reasonable price
-Good store location
1 comment
Fantastic F.Fantastic Furniture
Hi Nik, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Excellent
In store purchase. only one thing I wasn't happy was the order date was messed up. Everything was great. Service was great explain everything I needed to know.
1 comment
Fantastic F.Fantastic Furniture
Hi Nicole, thank you for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team
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MilaPerth, WA
- 2 reviews
- WA, Cockburn
- Verified customer
Just the right one for a particular spot !
I purchased in store after I had perused your website online.
I made a phone call to the store as the website showed only the cockburn store had the items I wanted in stock.
The girl I spoke to was very nice.
We travelled some kilometers to this store as we had a few closer ones except - they had no stock.
On arrival we spotted what we were after ... the shopgirl approached us and recalled me phoning. Showed us the product, explained the price difference between the color choice.
Proceeded with the payment, was very courteous and professional and gave us directions to the pick up point.
3 comments
Fantastic F.Fantastic Furniture
Hi Mila, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! We hope to... Read more
serve you again in the future! Regards Annie and the Fantastic teamThank you
If there’s something deserving to be said ..let’s say it ...commendation fosters a great team spirit everywhere. ...
I felt really good that my experience was so easy and positive ..I wish it for everyone.
Mila
Fantastic F.Fantastic Furniture
Hi Mila, thank you very much! We also agree recognition of good service is important so we really appreciate you sharing your experiences so we can commend our team members. Kind regards Ryan and the Fantastic team
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Great value
Great service from friendly staff and your prices are fantastic. We are actually using the top of a glass table to make a very large lazy susan. Been searching for months and walked into the cockburn store and purchase it within 5 minutes. Everywhere we looked wanted a minimum of $200 plus. We purchased it for $99. So much furniture in there to create your own design ❤️
1 comment
Fantastic F.Fantastic Furniture
Hi Wendy, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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Find out how Fantastic Furniture WA, Cockburn compares to other Furniture Shops
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friendly staff
Good friendly service, a wide range of colours in sofas and arm chairs, prices are affordable, my first visit to fantastic furniture, will be back again.
1 comment
Fantastic F.Fantastic Furniture
Hi Gem, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Friendly, efficient service.
Great value for money. Browsed website first to save time, shows what actually in stock. Staff very helpful. Fast delivery. Thank you.
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HarapanCockburn
Good price and a lot off choices
I come to the store to purchase becuse the store/shop is near to my house. I just simply check the display, ask the staff for the stock avalaible, and just pay in the cashier.
Pick up the items just behind the shop. The staff help me to put the items in the car.
So easy and simple. A great shop with a good price.
Recomended to all my friends and family, and to every one.
1 comment
Fantastic F.Fantastic Furniture
Hi Harapan, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Annie and the Fantastic Team
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Fantastic purchase. Product and Price excellent.
Purchase of our Lounge and 2 mattresses was made in-store. Process was easy with friendly staff. The Price is very reasonable.
1 comment
Fantastic F.Fantastic Furniture
Hi Trish, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Annie and the Fantastic team
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Erica PAustralia
- 10 reviews
Excellent exerience
Great customer service. They dont follow you around the store, they let you have a good look and when your ready ask them for advice/assistance they are eager to help. The area is quite clean especially the pick up area. Service is swift and friendly.
1 comment
Fantastic F.Fantastic Furniture
Hi True Reviewer, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our team members and stores! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi Maddison thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members! We hope to serve ... Read more
you again in the future! Regards Ryan and the Fantastic team