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- ACT, Canberra
- Verified customer
Loved the service by staff but not happy with product quality.
I feel the wood quality of the chairs is not good. I love the Dining Table and buffet Table but disappointed with the table.
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Review collected in partnership with Focus On Furniture
- ACT, Canberra
- Verified customer
Amazing service and patience
From day 1 Focus on furniture were amazing. Due to my circumstances I had to wait for a third party to pay the invoice and FocusOn furniture Fyshwick were understanding and their customer service was amazing.
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ANDREW THARLECanberra
- ACT, Canberra
- Verified customer
Couch is wonderful
paid extra to have it delivered to the second floor of an apartment. One of the movers complained the whole time.
Shop staff were great
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Find out how Focus On Furniture ACT, Canberra compares to other Furniture Shops
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- ACT, Canberra
- Verified customer
Excellent experience
I found what I wanted on the floor. Staff were very helpful to assist finding a accent chair. She then went out of her way to have it delivered on the day that suited me. Assembly was easy.
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- ACT, Canberra
- Verified customer
Great service
Easy process from go to whoa. Delivered on time and professionally. Would recommend Focus on Furniture to anyone looking for quality and great service. Thanks team! :)
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- ACT, Canberra
- Verified customer
Very good customer service
After searching through lots of other furniture stores, I found the lounge I wanted in Focus furniture. Customer service was great with two staff asking if I needed help within a couple of minutes of walking into the shop. Delivery was also prompt and I was given plenty of notice to make sure I was home.
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Review collected in partnership with Focus On Furniture
- ACT, Canberra
- Verified customer
Love it, great service!
Store is easy to find, range of products is good, quality is excellent.
Small amount of assemble required but was really easy. Staff member was helpful and easy to deal with!
Will recommend you to everyone.
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- ACT, Canberra
- Verified customer
Staff knowledge from interstate helped me get the bedroom suite I wanted. Hang onto your people that
Store is set up well and easy to find everything. Happy with range, although not all of the beds were available in Double, which is what I needed. Initially I was told the one I wanted was available in double, but on checking the system/database, it had been discontinued. I set about calling almost every store in NSW to see if they had one on the floor. No luck. Someone in the Albury store suggested I might be able to get it through your head office, as a "special order" Back to Fyshwick I went, and it turns out I could do it this way. First sa...Read more
les person I dealt with was new, so had no idea this was an option. Person that ordered it for me had been there for a lot longer. 5 month lead time, but I was happy to wait, and it arrived in 3 months. It's absolutely beautiful, couldn't be happier. I think it's actually nicer than the floor-stock one. Very well packaged and easy to assemble. Only suggestion I could make to improve service would be to have the drivers unpack goods and take the rubbish away. I am not physically strong and I struggled to cut up all the boxes.Took me about an hour, then had to go to the recycling station to drop them off.Similar opinion? Write a review on ieatwords.com.au!
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- ACT, Canberra
- Verified customer
Great bar stools
Ordered online picked up in store within a week easy to put together. Chairs are lovely and comfortable and look great
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Find out how Focus On Furniture ACT, Canberra compares to other Furniture Shops
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- ACT, Canberra
- Verified customer
Fantastic value for money.
We bought the Kennedy dining table, coffee table and tv unit. Along with a few other things like arms chairs etc. Everything is amazing. Easy to put together and looks fantastic. The team at the Fyshwick store (especially Craig) were lovely. Our toddler was having a melt down and they have her pencils and paper to play with while they helped us. Would definitely shop there again.
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- ACT, Canberra
- Verified customer
great quality
Our purchase was made in store. There was a wide range of good quality furniture and that provided us with good choice style and materials. The staff were helpful and allowed us time to compare items with out us feeling a sales person hovering around us ready to make a sale. When purchasing the items we were advised a 6-8 week time frame, all items arrived within 6 weeks and were delivered on time. I would purchase from Focus on Furniture again.
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CatAustralian Capital Territory
- 9 reviews
- 4 likes
- ACT, Canberra
- Verified customer
Great bed
The bed we got looks amazing, and the mattress is reasonably comfortable for a low cost mattress. The delivery was easy to schedule as well
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- ACT, Canberra
- Verified customer
If I could give a 0 I would!!
I purchased in-store. The Manager said that the King bed we wanted was "in stock", later on to find out that what she meant was in stock in MELBOURNE!! This meant 1 week wait, which we had planned on picking up the day of purchasing. I tried to complain through your head office, only to find out that they can not handle our complaint and it had to go through the same lady. Not a single care was given that we had been misinformed. The manager proceeded to tell us that when we purchased it there was one" in stock", but the next day it wasn't in s...Read more
tock so would be an additional weeks wait. When I asked for a refund she said it had to go through head office. They then recorded the wrong bank details so the refund bounced, meaning an even longer wait for my refund. Appalling lack of professionalism from the whole business.Similar opinion? Write a review on ieatwords.com.au!
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- ACT, Canberra
- Verified customer
good service
In-store, where we encountered a very helpful sales person, we received a phone call to advise that the table had arrived in store where we picked up.
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- ACT, Canberra
- Verified customer
whole house furnished with Focus on Furniture
I have made purchases both on line and in store and have found both processes to be easy to manage and deal with.
After many a visits we now have the whole house furnished with Focus on furniture and love every piece. Would love to upgrade and this is only purely on loving new ranges that have been released.
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Find out how Focus On Furniture ACT, Canberra compares to other Furniture Shops
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- ACT, Canberra
- Verified customer
Very Happy
Purchase was over the phone two and a half hours away from the store, arrived in store 4 days later from Melbourne and in my lounge room by the end of the week.
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- ACT, Canberra
- Verified customer
Received the Right Product at the Right Price!
We visited the Fyshwick store to see the furniture with the intention to buy. Spoke to the salesman and he was flexible enough to accept our offer. We have been looking for similar furniture for sometime. /but liked the product and paid the money straight away.
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RAVISH MENONCanberra
- ACT, Canberra
- Verified customer
Excellent service
Highly recommended service and friendly staff who are always there to assist will any concerns. Will be back again for sure
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ToolsCanberra
Store service
We bought a bedroom suite in-store and were extremely pleased with the level of service provided by Kate (who was relatively new to the store position at that time). Kate was helpful in answering our questions and allowed us time to discuss and consider our options for purchase without any pressure. Her excellent PR skills were evident when she was able to diffuse a difficult phone conversation that we later had with another member of staff re delivery. Thank you Kate and I would recommend asking for Kate if shopping in the store.
The furniture arrived ahead of the scheduled delivery date which was greatly appreciated and we are very happy with the product to date.
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- ACT, Canberra
- Verified customer
Extremely poor customer service
I purchased a lounge in store, roughly 1 month ago. The louge was on sale for $1399, I was undecided - however the sales assistant convinced me to buy the lounge telling me the price goes BACK UP the next day. ( I understand his a sales assistant and his job is to put pressure on the customer) however, I came in 1 week later to collect the lounge and the lounge was further reduced by about $500. I expressed my frustration to the store manager and all she kept saying was ‘I know it’s wrong, we normally wouldn’t lie all we would say is that the p...Read more
rice changes etc - but the guy who said that is new so it’s not our fault’ I asked for a price match and she told me I would have to cancel my order and re-order which I would lose $200 by doing. They were extremely unprofessional and rude regarding the situation. Will not be shopping at the Canberra DFO store again. I had expressed that I was not upset the lounge was further reduced but that I was upset due to the unhonesty to get customers to buy. Again, whilst the manager admitted it was wrong, she really could not have cared less.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Focus On Furniture
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