Had a connection inquiry, and Glenda the representative assigned was speedy in checking on my inquiry and assisted in resolving the issue. Everything was great and didn't even need to call as I used the online chat feature. Highly recommended. Thanks

Following up from my previous review, I just wanted to say that the entire experience from choosing a plan, signing up and getting the internet up and running at home all happened in a matter of hours. On a Saturday. Tech support has answered my calls almost every time I call through. This time, I spoke to Justine who was incredibly patient in walking me through the set up process even though it took a while for things to load and fall into place. I appreciate feeling supported during this time especially for something internet-related that can be incredibly frustrating if instructions are not clear (it was!). Thank you once again Harbour ISP, I look forward to using your service :-)

New to the service but had a connection problem but the staff handled it swiftly and were very quick.
The staff took the time to ensure my fault was corrected before the call was ended

This is the first day we have being connected with harbour isp. We are not off to a great start. Evening Internet speed was 19.6 we are on their top plan and evening speed was meant to be 82. Not even close. Over an hour wasted on the phone and no resolution. Not sure what to do now. They did seem to know why. It got up to 45 while on the phone to them but now it’s as low as 6! You can’t have more than one device connected at once even though we should be able to. It’s struggling to even load emails. They can’t expect us to have two years of this??? This is not what was advertised or what we paid for.

The service l receive experiences some buffering and can be sluggish at times. Recently required tech support which was satisfactory considering staff working from home. When placed in the queue for support l received no updates as to the status of my call.

Online chatting was very helpful while filling my fibre application. Glenda was very interested, and to the point. Still cannot comment on the internet quality, as it has not activated yet

I wanted to change my current broadband provider so I contact Harbour ISP via chat with their sales consultant. The person seems uninterested with my questions, and did not go further to try and sell me their plan. The feeling I received after the chat is like "take it or leave it - I don't care" kind of attitude. Either Harbour ISP did not pay their staffs well or their customer service culture is all this bad and unmonitored.

Needed to configure my modem for my new internet service and was give the details straight away. I had my internet up and running in 5 minutes. The quickest and easiest connection I have done.

Glenda was able to provide me prompt and helpful support through the live chat. It was very easy and very efficient. She was able to tell me the information I needed clearly and quickly. Thanks, Glenda and Harbour ISP!

Had no internet connection for half the day rang the Tech support line and spoke to Dennis,
he had the problem solved within minutes, Thank you Dennis from one very happy Harbour ISP customer .

Just moved into an Opticomm Estate in QLD. Have done a few speed tests and results are pretty consistent. I am on the standard plus plan and I am seeing average 46-48 download and 20-21 upload.

If you are using this internet, please check whether you are double charged or over charged sometime suddenly, if you cancelled your previous account, please check whether they are still charging you.

My connection is very reliable but slow. I upgraded to 100/40 but the speed was still slow.
Called Beberly in support to assist. Now my speeds are over 100/40 thank you.

Thanks heaps, For helping start(inquiry) to finish (getting the connection)! Excellent Service, the human service interaction was the one that put Harbour ISP ahead from the rest of the competition.

I first spoke with Andrea on Monday 3-2-2020, regarding my issue. Andrea listened, was patient, understanding, attentive and I feel a valuable employee to your organisation. Issue resolved by Wednesday.

Sign up period was good and easy.
They offered free postage but failed to apply to bill and had to ring to rectify. There phone wait times are minimum which is a bonus coming from telstra.
Only issue is the router I was supplied say range 50m but I have trouble get internet at the opposite side of the house which is less then 50m.
Will ring to discuss issue hopefully they can help rectify

Fast, service, great support. Works as advertised. Support person was really helpful and solved my problems in a timely manner. Saved me having to buy a new router. thanks again