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Reviews

4.4

265 reviews
5
(192)
4
(37)
3
(7)
2
(5)
1
(24)
  • Build Stage
    • Pre-Construction (62)
    • Post-Construction (28)
    • Mid-Construction (18)
  • Customer Service
    4.9 (84)
  • Site Admin
    4.8 (32)
  • Timeliness
    4.8 (36)
  • Structural Integrity
    4.8 (18)
  • Plumbing & Waterproofing
    4.7 (16)
  • Electrical & Lighting
    4.7 (16)
  • Flooring
    4.6 (17)
  • Transparency
    4.8 (66)
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Fran

FranPerth, WA

  • 2 reviews
  • Verified customer

Our first home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Linda C

Linda CPerth, WA

  • Verified customer

#A1 Team Peter and Mirza HomeStart!!!

published

Having made the decision to buy my first home I will be forever thankful that I chose HomeStart. From the very first time I met Peter and Mirza I felt that we had became a team all working together to get me into my first home. Their goal was to not only help me to build a home, but ultimately have the home that is perfectly suited to mine and my families needs. Although, we are still in the pre-construction stage I appreciate the advise and consultation Peter and Mirza have provided thus far to help me progress closer to home ownership.

Thanks guys.

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Thank you for the great feedback Linda! We're so happy to hear that you are enjoying your journey with HomeStart. We look forward to building your dream family home.

SolovkoMD

SolovkoMDPerth, WA

  • Verified customer

Very professional and very helpful Team

published
  • +1
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Riley

RileyPerth, WA

  • Verified customer

Very friendly and helpful team!

published

My build hasn’t been completed as of yet so I can’t comment on the quality of the build. But I can say that my building consultant Uliana was amazing! She helped me customise my house design to fit my needs and gave me numerous lots in different locations to choose from. Sarah also helped me through the final contracts and pre-start stage and was super helpful and honest. Fingers crossed the build is of decent quality for a first home builder.

Build StageMid-Construction
Construction End DateJune 2020
1 comment
HomeStart
Brendan F.HomeStart

Hi Riley, thank you for your review! We'll be sure to pass along your feedback to Uliana and the team and we'll be doing out best to live up to the high standards they have set. Warm regards, HomeStart

  • Verified customer

Best thing about homestart is Farshid!!

published

Happy with everything Farshid has assisted us with. He’s a great salesman and is hands down the best part of this experience so far! Farshid bent over backwards for us and I would recommend anyone looking to buy to go through him. Perhaps the not so great parts have been the lack of communication from others other than Farshid- you tend to feel like you’re pushing them for an update in what should be a very exciting time in your life - hoping the build goes smooth and that isn’t an indication of things to come.

Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Honest builder

published

After our time being wasted by other builders. We finally found the great HomeStart team to help build our future home. We are so great full to our sales consultant Farshid for putting in 110% of his time with us to help us plan our house. We are very excited for the building to commence and can not wait to see the end result.

Farshid and the HomeStart team have been extremely helpful throughout. We can’t wait to keep working along side them to build our home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Ali, Thank you for taking the time to write such a positive review! We're glad to hear Farshid and the team have been able to help you and provide you with what you need to make this process run smoothly. Regards, HomeStart

Parto Soufi

Parto SoufiPerth, WA

  • Verified customer

Dream home here I come

published

Thanks to HomeStart I can start planning my dream home. My sales consultant Farshid has been amazing throughout the whole process, walking me through the finance, land, settlement, and the whole building process.

He took me to see the blocks I had in mind, it really made me get a feel of what my home will look like. He has been really great in helping me with the design plans. The whole HomeStart team have been great.

I have just started my progress, I am super excited for this project and Farshid has been super helpful. I'm really looking forward to seeing my home being built.

Thank you HomeStart for the wonderful service.

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Thank you for leaving such a positive review! We're happy to hear Farshid has been able to help you through the process and find what suits you. We'll be sure to pass your feedback to the rest of the team :) Warm regards, HomeStart

  • Verified customer

Great! What a fabulous experience!

published

Thank you to HomeStart for helping me get into my own home. From the first experience with my consultant Dean, it has been a pleasure from start to finish. I have a completely finished off home with everything done and ready to move in. From a clothes line to a dishwasher, everything was accounted for. Dean took the time to explain it very clearly to me so it was all very clear what was and wasn't included and there were no hidden or unexpected costs for me

Build StagePost-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Annie, We're so pleases to hear the whole process ran smoothly for you and hope you are settling into your brand new home! We'll be sure to pass along your feedback to Dean and the team. Thanks, HomeStart

  • Verified customer

Dean was very helpful!

published

My first home experience with another builder (I wanted to name them but I was told not to!) was abysmal. They high pressure signed me up on something that was unrealistic but they were pushy and gave me no option. I then got in touch with Dean and he showed me step by step what I have to do to achieve my goal. Now I am well on my way to being able to afford the home I want, without compromising and without having to deal with pushy salesmen. Thank you for doing the right thing

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart

Thank you for leaving such a positive review! We're glad we were able to do the right thing for you and that Dean was able to make this into a positive experience! HomeStart

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  • Verified customer

Excellent service and Knowledge

published

I felt I was in safe hands from the second I met with my consultant Alexis and having met with a few others I knew she was already far more knowledgeable and trustworthy, which is why I decided to go with Home start. Having never built before I was quiet nervous, but I was talked through every step of the way. The whole process to date has been a positive experience. My build is at lock up and my builder has been excellent, double checking all things before proceeding, which has also been very reassuring. Highly recommend these guys as I know they went above and beyond for me.

Customer Service
Transparency
Build StageMid-Construction
1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Home start builders alliance review

published

Kris was amazing . He helped us through the whole process and even did things to help out that wasnt his job. we had problems with other sources but kris was there the whole time helping out and supporting the process . Kris was prompt and always offered advice in a timely manner .

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Thank you for leaving such a positive review! We're happy to hear Kris was able to go out of his way to help and support you in this process. Warm regards, HomeStart

Ally

AllyPerth, WA

  • 2 reviews
  • Verified customer

Extremely professional and helpful service

published

Bianca was extremely helpful in everything she did to help us get the home of our dreams. Never did I think I could own such a beautiful house in such a wonderful area. From the beginning Bianca was positive, kind, helpful, approachable and did everything she could to assist us. I will forever be grateful to her for the part she took in us buying our first home. 10/10 will absolutely recommend anyone use her and Homestart.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart

Hi Ally. Great to hear Bianca has made this such an easy process for you! We'll make sure to pass along your psoitive review. Remember if you do choose to refer us you can earn $1000 per referral if they choose to build with us! Regards, HomeStart

  • Verified customer

Excitement Plus!

published

I am building a house for the second time. I vowed I would never again but I am glad I did. Since first contact with my sales consultant Bianca Campbell everything has been seamless. She has listened to everything on my want list and provided me the area I want to live in. During this process, I have at times been a little stressed with questions needing answers. Bianca was always available to put my mind at ease each time. Even after hours when situations arose. The whole process has been very daunting and Bianca has always been polite, kind and friendly. Thank you Bianca for getting me into my new home which I didn't think I would again.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart

Hi Tamara, thank you for leaving such a positive review! We're glad to hear Bianca has helped make this process less stressful. We'll be sure to pass along the feedback to our team and we hope you'll love your new home!
Warm regards, HomeStart

  • Verified customer

Great! We got our home we dreamed of

published

It has been such a wonderful experience. I had been worried about building because I heard that some have taken advantage of people who are new and have come to Perth and English isn't their first language. Dean Thurston took the time to walk us through every step and invited our friends over to the display home for Nandos at twilight to see the home! Thank you Dean!

Customer Service
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Agnes. Thank you for your positive review! We're happy to hear Dean has been so helpful and has made this a psoitive experience for you. HomeStart

  • Verified customer

Brilliant. Could not ask for more

published

I am about to start building my home in the new year with HomeStart and I couldn't be happier with the way things have been progressing. The time frames set have been adhered to. All promises delivered. Every step of the way has been carefully set out and explained to me by my sales guy Dean, with all the time and patience in the world. Can't wait for construction to begin!

Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Zoe. We're glad to hear you're so satisified with the service provided by Dean and the team! We'll make sure to pass along your feedback. Thanks, HomeStart

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Traci

TraciPerth, WA

  • Verified customer

Dream Come True!!

published

I am about to starting construction next month and am very excited to see the next few months and finished house. All the staff have been fantastic from my sales consultant Sue Spirkoski to Contract Administrator Mikayla Donohue. I never thought it was possible buy they have made it happen.

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Traci, thank you for your review. It's great to hear our staff have been so helpful in getting you to where you are now! We'll be sure to pass along your feedback to Sue, Mikayla and the team. HomeStart

RozT

RozTPeel, WA

  • Verified customer

Our New home is a go

published

Our new home has just commenced and we have been super pleased with the help we received getting us to this point. We met our sales consultant Clint Edwards a while ago, the helpful, approachable and realistic manner in which he treated us gave us confidence in building our new home. We had a fixed budget and Clint was able to bring our build in to our requirements. Thank you for all the help.

Customer Service
Transparency
Timeliness
Build StageMid-Construction
Construction End DateNovember 2020
See all answers
1 comment
HomeStart
Brendan F.HomeStart

Hi Roz, thank you for leaving such a positive review. It's greta to hear Clint has been so helpful in finding what works for you within your budget. We'll be sure to pas along your feedback to Clint and the team. HomeStart

  • Verified customer

Very Helpful

published

I am in the midst of building and for now it is in the pre-start process. Everything is great and all the staffs have been helpful and helping me through this process. I am excited to see how the next 6~8 months would be when it is the actual building process and see how it goes from here.

Customer Service
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Brian. Thank you for taking the time to leave a review! We're so glad the process has been smooth so far and we'll be passing along your feedback to our staff. HomeStart

  • Verified customer

Awesome service specific to us

published

We are building our first home with Homestart. Our agent, Mirza, has been with us every step of the way, helping us have a good financial position so when everything is submitted, it's approved and processed right away. Any time we've needed to ask a question he's been right there for us, ready to help. They have a good range of styles to choose from and high quality products, and it's easy to make variations (as we then looked at the plans and tried to figure out any changes we wanted).

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJune 2020
See all answers
1 comment
HomeStart
Brendan F.HomeStart

Hi Joel. We're happy to hear you've had such a positive experience with us and we will be passing along your feedback to Mirza! Thank you for taking the time to leave a review! Warm regards, HomeStart

  • Verified customer

Finally Building a Home!

published

Thanks to Homestart and our sale consultant Clint!
We have wanted to build a home of your own for a long time and thanks for Clint and the wonderful team at Homestart we are now able to make our dream a reality!
We are looking to commence construction in the new year but the sales team and prestart team have been sooo wonderful to us!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
1 comment
HomeStart
Brendan F.HomeStart

Hi Vicki, we're happy to hear Clint and our sales and admin team have made this such a pleasant experience thus far! We'll be sure to pass along your feedback to the team :) Thanks, HomeStart

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Questions & Answers

Sarah J.

Sarah J.asked

Hi i have some concerns with the negative reviews on here. For example once the sale is made not care can you clarify this?

1 answer
HomeStart
Brendan F.HomeStart

Hi Sarah,
Thanks for your question. We pride ourselves on our customer service from the time you meet our consultant until the time you receive the keys to your new home. We've helped over 13,000 West Australians into their own home which we're very proud of. If you're happy to call our office on 9231 4567 and ask for the Sales Manager, he would be happy to speak with you.
Regards, HomeStart

Sarah

Sarahasked

I am concerned about your after care once the build is completed and defects are noted. I have heard/read a lot of bad reports in relation to this. What is your policy in putting things right?

1 answer
HomeStart
Brendan F.HomeStart

Hi Sarah thanks for your comment. Our first priority is to look after people who have built with us. There's a standard 6 month maintenance period from when you get your keys during which time any issues are dealt with immediately. We also offer a lifetime structural warranty to give you peace of mind. If you have any specific questions please contact our office on 9231 4567 and we will happily help you. Warm regards, HomeStart.

Melissa

Melissaasked

How long does settlement usually take

No answers

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