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Reviews

4.4

265 reviews
5
(192)
4
(37)
3
(7)
2
(5)
1
(24)
  • Build Stage
    • Pre-Construction (62)
    • Post-Construction (28)
    • Mid-Construction (18)
  • Customer Service
    4.9 (84)
  • Site Admin
    4.8 (32)
  • Timeliness
    4.8 (36)
  • Structural Integrity
    4.8 (18)
  • Plumbing & Waterproofing
    4.7 (16)
  • Electrical & Lighting
    4.7 (16)
  • Flooring
    4.6 (17)
  • Transparency
    4.8 (66)
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Thomas Family

Thomas FamilyPerth, WA

  • 8 reviews
  • Verified customer

Easy home build

published

From the first meeting with with mark to the finance with Tom and the pre start meeting start meeting everything was explained well to us and stress free, just had our 6months maintenance check and only a few minor things to be fixed and they are onto it straight away

1 comment
HomeStart
Brendan F.HomeStart

Hi Thomas Family! We're happy to hear how well everything went during your build and maintenance and hope the family are all settling in well to your new home! We'll be passing along your positive feedback to the team :) HomeStart

Daniel Z

Daniel ZPerth, WA

  • Verified customer

You had me at " you can buy".

published

As low income earners we thought we would never be able to get into the property market.

Straight away Allan and the team at Homestart provided us with options that were within our range and capability to buy, with the option to modify to suit our tastes and preferences. It's been a dream come true knowing we'll be in our own home within the year.

The service from the team at HomeStart has been incredible from first contact, and we've been so pleased with all our interactions throughout the whole process. They've been patient, informative and friendly, and we couldn't be happier.

1 comment
HomeStart
Brendan F.HomeStart

Hi Daniel. Thank you for your positive review! We're so happy Alan and the team have been able to find options that suit you and that the overall process has been so smooth! We'll be passing along your feedback. Warm regards, HomeStart

  • Verified customer

It has been great

published

Dean helped us choose a block that was suitable for our big family. We got a nice big block next to a park with six bedrooms, a separate living area. He came to our house for a couple of hours after we signed up to go through everything in detail and to make sure our house was perfect for us

1 comment
HomeStart
Brendan F.HomeStart

Hi Desire. We'll be passing along your positive feedback to Dean and our team and are so glad we've been able to find you the land you need for your big family! Regards, HomeStart

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  • Verified customer

Great service

published

Dean was very helpful in helping me with finance finding land and then building my dream home. He is always available to answer any questions and talk me through everything. The home is big and I have enough land at the side of my garage to park my tinny too

1 comment
HomeStart
Brendan F.HomeStart

Thank you for leaving this review Michael! We're pleased that Dean has been able to find you just what you're looking for and will pass along the positive comments :) HomeStart

  • Verified customer

Easy breezy

published

From the very beginning Shane has been a huge help to us. Whenever we have any questions or concerns, Shane is quick to answer/reassure us. He has made the whole process simple and clear and keeps us updated. HomeStart has gone above and beyond to make our dream home come to life.

1 comment
HomeStart
Brendan F.HomeStart

Hi Jade and Clayton, thank you for taking the time to leave this review! We'll be passing along your feedback to Shane and are happy he has helped made this process so smooth for you. Warm regards, HomeStart

Kerryn B.

Kerryn B.Perth, WA

  • Verified customer

I never thought it would be possible

published

We met dean after thinking for years it would not be possible to own a home. We owned 20 years ago which we thought would make it too hard and wanted 4 acres with enough room for our grand kids, chooks and a horse. dean organised everything, negotiated down the land price on our behalf and somehow made it work. 10/10 thank you

1 comment
HomeStart
Brendan F.HomeStart

Hi Kerryn, thank you for leaving such a positive review. We're so glad Dean found exactly what you were looking for and was able to do so much for you, we'll definitely be passing along the feedback! Warm regards, HomeStart

Danny D.

Danny D.Perth, WA

  • Verified customer

Great value home

published

Me and my wife wanted to live close to the city as possible and not where every body else told me where I could live which was Ellenbrook or Alkimos and I only could spend $270k. Dean got me a new house 13km from my work in Northbridge with a 1st homeowner grant and I am only paying $260 per week when I move in. Thank you Dean Thurston it is a dream come true!!!!

1 comment
HomeStart
Brendan F.HomeStart

Hi Danny, we're so happy to read your positive review and that we could find such a dream location for you! We'll be passing along your feedback to Dean and the team :)
HomeStart

Casey Higgins

Casey HigginsPerth, WA

  • Verified customer

Excellent customer service. Would definitely recommend.

published

Our experience with Shane Galvanin (Home Start - Home Builders WA) has been awesome, he has been clear about everything along the way and has always had our best interest in mind. He has gone above and beyond to help us get what we're after and to be able to build our first family home. I will definitely be recommending him and Home Start to family and friends.

1 comment
HomeStart
Brendan F.HomeStart

Thank you for your review Casey! We're glad everything is going so smoothly for you and are happy you chose us to build your first family home :)
Warm regards, HomeStart

Brisbane 4460

Brisbane 4460Perth, WA

  • Verified customer

HomeStart (Home Builders WA)

published

Very happy, would recommend to friends and family. Friendly and helpful with all aspects of the process. He helped me with the house design to suit the block by modifying it to fit while keeping the base ideas intact. Shane was amazing in helping myself during the whole process along with Micheal as well. Very appreciative of their hard work and dedication to assisting Myself in building my home.

1 comment
HomeStart
Brendan F.HomeStart

Thank you for leaving us such a positive review! We're so happy to help you build your brand new home. If you do end up referring any friends or family, remember you can earn $1000 per referral if they do decide to build with us :)
HomeStart

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Emily

EmilyPerth, WA

  • 2 reviews
  • Verified customer

Standout Customer Service!

published
1 comment
HomeStart
Brendan F.HomeStart
Geoff A.

Geoff A.Perth, WA

  • Verified customer

Outstanding customer service and personal touch

published

Shane has made every effort to ensure that the information is supplied correctly. He's considerate of my time restrictions and goes out of his way to make sure that everything goes according to plan. Home start have always followed up when I was unable to commit to buying my home

1 comment
HomeStart
Brendan F.HomeStart

Hi Geoff. We're so glad Shane has been a big help to you and will be passing along this great feedback to him! Warm regards, HomeStart

CODY

CODYPerth, WA

  • Verified customer

Great Service

published

Shane has been of great assistance with the building process. Being my first house and not having an understanding of building and finance I've really appreciated Shane being patient and thorough with explaining everything. The clear explanation and setting of expectations has been really good and the effort to help find a suitable block was really appreciated. I am looking forward to moving into the next part of the process.

1 comment
HomeStart
Brendan F.HomeStart

Hi Cody, thank you for your review. We'll definitely pass along your positive feedback to Shane! We're happy to be helping you get into your first home :)
Thanks, HomeStart

  • Verified customer

Great! Cannot wait for it to be finished!

published

The entire process to build my first home in Australia has been very good. Dean has been super helpful with helping with finance and design. Ty to Home start and BGC for making this possible for me. My friends will want to build too when they see my house and I will send them to you.

1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Very pleased

published

Very happy, would recommend to friends and family. Friendly and helpful with all aspects of the process. Allan was amazing in helping myself and brother during the whole process along with Brent as well. We are very appreciative of their hard work and dedication to assisting us in building our first home.

1 comment
HomeStart
Brendan F.HomeStart

Hi Shannon we are very pleased to read your review and will pass on your positive comments to Allan and Brent. We are so thrilled to help you into your first home. HomeStart

Mlah

MlahPerth, WA

  • 2 reviews
  • Verified customer

Professional, honest and easy guidance

published
1 comment
HomeStart
Brendan F.HomeStart

Hi Mlah thank you for your review. We are so pleased to hear of your positive experience with our consultant Sean and the rest of our team. Warm regards, HomeStart.

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  • Verified customer

HomeStart

published
1 comment
HomeStart
Brendan F.HomeStart
Ashley G.

Ashley G.Perth, WA

  • Verified customer

Incredible builder company

published
1 comment
HomeStart
Brendan F.HomeStart
Christine C.

Christine C.Perth, WA

  • Verified customer

Awesome service

published

I didn't think I would qualify for a home loan because of my age.
I went to see Sue Spirkoski at HomeStart WA and she was so helpful organising finance, house and land. I was very pleased with my new home. I'm so happy I built with HomeStart . Thank You!

1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

I am so happy with my dream home

published

I met Dean having had one thing after another bad happen in my life. Since I have been in contact with Dean he has been extremely helpful and honest with his advice at all times. I now am able to have my dream home and my dream car all thanks to Dean. God bless

1 comment
HomeStart
Brendan F.HomeStart

Hi Rogers thanks for taking the time to write a review. We are so pleased to hear of your positive experience and the exciting journey ahead for you. We look forward to building your dream home. Warm regards, HomeStart.

emmaa

emmaaPerth, WA

  • Verified customer

Simple, personal service

published

Still at the start of my process, but so far has been easy. Speedy and accurate communication and support when I got stressed making decisions. Very available to answer questions. Easy online document transfers. Everyone friendly.

1 comment
HomeStart
Brendan F.HomeStart

Hi Emma it's great to read your review and to hear that you have had a positive experience so far! We look forward to building your new home. Warm regards, HomeStart.

Page 3 of 14
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Questions & Answers

Sarah J.

Sarah J.asked

Hi i have some concerns with the negative reviews on here. For example once the sale is made not care can you clarify this?

1 answer
HomeStart
Brendan F.HomeStart

Hi Sarah,
Thanks for your question. We pride ourselves on our customer service from the time you meet our consultant until the time you receive the keys to your new home. We've helped over 13,000 West Australians into their own home which we're very proud of. If you're happy to call our office on 9231 4567 and ask for the Sales Manager, he would be happy to speak with you.
Regards, HomeStart

Sarah

Sarahasked

I am concerned about your after care once the build is completed and defects are noted. I have heard/read a lot of bad reports in relation to this. What is your policy in putting things right?

1 answer
HomeStart
Brendan F.HomeStart

Hi Sarah thanks for your comment. Our first priority is to look after people who have built with us. There's a standard 6 month maintenance period from when you get your keys during which time any issues are dealt with immediately. We also offer a lifetime structural warranty to give you peace of mind. If you have any specific questions please contact our office on 9231 4567 and we will happily help you. Warm regards, HomeStart.

Melissa

Melissaasked

How long does settlement usually take

No answers

Get an answer from our members and HomeStart representatives

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