Reviewer Photos & Videos
Emily M.Murrumbidgee Region, NSW
- NSW, Leeton
- Verified customer
I absolutely love my hotondo home - exceptional customer service and wonderful attention to detail
From day one I was so impressed with the customer service from Hotondo, Robert helped me through the initial costing and decision phases and as soon as I went in I knew that I would choose them.
Matt and Bill were amazing at keeping me involved and informed throughout the build process. As a first time builder/home owner I was relatively clueless about the process and the team was amazing at explaining things to me in a way that I understood.
I was so happy with the teams management of the design and planning process - I am a fairly thorough ...Read more
and detail focused person and they were very understanding through my millions of clarification and change of plan emails. They were happy to adjust to my choices even if not initially within the range and I was made aware of any changes this would make to the cost immediately and given options to suit the budget. The build went very quickly once we got started and and it was amazing to see everything happen - it was wonderful not to have to hassle with communication and organisation of tradies as they did absolutely everything. The quality of my home is amazing and I couldn't be happier. There were a couple of slight problems when I first moved in as would be expected with any project and they were fixed almost immediately which was wonderful. The final cost was as I expected with no hidden extras and I got a house that was 100% my choice for less than the cost to buy at the time - it was a no brainer.
1 comment
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Rob SchroederSouth-Eastern Region, NSW
- NSW, Mirador
- Verified customer
Love our new house everything we could have hoped. Well managed, excellent trades.
We currently have a small list of defects requirening attention and Tony has set a time fram for completion not in a rush to see if other small matters arise.
1 comment
Hugo B.Hotondo Homes
Hi Rob,
Thanks for taking the time to review Hotondo Homes. We're glad to hear you had a great experience with Tony and the team from Merimbula. It's common for small defects to arise as each home se... Read more
ttles but we're sure you will be more than happy with the maintenance process. We hope you love living in your new Hotondo Home for many years to come.
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YenSydney, NSW
- NSW, Raymond Terrace
- Verified customer
Smooth process
Build completing was ahead of time. Site supervisor was very thorough with the walk through inspections. Our client service officer was very helpful all throughout the build. Overall pretty good service.
1 comment
Hugo B.Hotondo Homes
Hi Yen,
Thanks for taking the time to review Hotondo Homes. It is fantastic to hear you had such a positive experience with the team from Port Stephens. It's always great to hear our clients feel wel... Read more
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Steve EHunter Region, NSW
- NSW, Raymond Terrace
- Verified customer
Hotondo Homes - A class above
Since the entry into the door at the Hotondo display home at Thornton Home world to the delivery of our keys, their experienced and professional team supported us on the journey of turning our visions of our dream house into a home. One of the distinct advantages we found with the team was their flexibility and adaptability to incorporate our individualised needs into their pre-established designs (such as adding a velux skylight into our master ensuite and solar panels with battery systems) as well as offering an extensive range of upgrades (i...Read more
mproved quartz kitchen benchtops, induction cooktop, extra high ceilings, as well as other fixtures to go with our desired colour palette). The subject matter expertise of the Hotondo staff at the design stage was second to none, arming us with the required information and alternatives to support our decision-making process. Throughout the build process we had exceptional interaction with the site manager and the office staff to keep us updated on the progress of our build. It must be highlighted in particular the quality control of the site manager, who consistently displayed traits demonstrating his pride in workmanship for the product that he was delivering on behalf of Hotondo. Our walk-through meetings were always conducted on time and he was more than welcoming to offer advice and guidance on future projects that we would plan to pursue in the future. Overall, we could not have been more thrilled with the experience that we have had with building with the Greater Port Stephens Hotondo Homes team, and would highly recommend anyone beginning on their own building experience to consider their range.1 comment
Hugo B.Hotondo Homes
Hi Steve,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your incredible experience with the team from Port Stephens. We know how scary the building process can seem... Read more
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John and JessieSydney, NSW
- NSW, Port Macquarie
- Verified customer
I would definitely recommend Hotondo PMQ
It has been a year passed since our home completely built by Hotondo PMQ. Both Jessie and I remembered the day we walked into your office to get quotes, ideas on our initial consultation with two very helpful and friendly people (Dean and Fiona) that listened to everything we requested and enquired.
The process on construction from start to finish for us has been great and smoothly as planned despite a short delay due to bad weather, thanks to you and people from Hotondo PMQ that were put and in charge to build our home, along with profession...Read more
al team of tradies. During and after construction is completed, there was no hassle and nothing has been a bother with every phone call promptly answered at any time. In some cases offered assistance when needed e.g. assisted to reset the gas valve after my tenant replaced a new gas bottle, as I lived 4 hours away from PMQ. Thankfully the Hotondo office is located nearby the property and I really appreciated for your help. Overall, I am happy with the workmanship delivered from Hotondo PMQ, the staff are friendly, always helpful, approachable and professional. I would definitely recommend Hotondo PMQ to friends and anyone that required a new home to be built.1 comment
Hugo B.Hotondo Homes
Hi John and Jessie,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such an exceptional experience with Fiona, Dean and the team at Port Macquarie. It comes as no s... Read more
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Jude22Murray Region, NSW
- 2 reviews
- NSW, Corowa
- Verified customer
Not entirely happy......
The actual home build went to plan. On final inspection I picked up several issues i.e. dirty bricks, wrong mirrors in en suite and bathroom, paint missing in certain sections or scratches from other trades people. Expecting majority to be corrected prior to handover, which is what I was advised, as they were quite simple, none were. I was then told the process is to complete a list whereby they would attend to the issues. There was no communication on these issues or when trades people would be turning up to correct the issues, they just turn...Read more
ed up whenever they felt like it without notice. Kitchen handles started falling off, apparently the company installed faulty handles. I was hand balled via email from the builder directly to the kitchen maker. There was no follow up, no checking if the job was done, which 2 mths later still isn't and it is now up to me to chase the builder or kitchen maker or fix myself. Basically, customer service post final payment did not exist. The maintenance list was never signed off as completed, basically no contact from the builder in this regard at all. When the painter turned up it was up to me to tell them what the issues were even though all documented but in say that all the issues were not fixed, was told, will come back......never saw them again. Also had issues with the cooling and heating summer and winter. Paid $10K for the system. I recommend do not handover any final payment until all work and maintenance items are 100% completed, and to your satisfaction.2 comments
Hugo B.Hotondo Homes
Hi Jude22,
Thank you for taking the time to tell us about your experience. It is rare that we receive negative feedback. We do take it very seriously and are sorry that you have not been completely s... Read more
I have hired my own maintenance person to complete the painting, clean the concrete from the bricks, fix the kitchen drawers and handles, whereby the faulty handles went in the garbage and a new set w... Read more
as purchased/installed and attended to the study bench issue. Case closed, and I do not want to hear from Hotondo ever again.Similar opinion? Write a review on ieatwords.com.au!
Josh RancanSydney, NSW
- NSW, Faulconbridge
- Verified customer
Great service and quality build
we have been very impressed with Hotondo Homes, from the initial plan design and Tender, through to the construction commencement and site management.
office staff were excellent with providing updates and assistance
happy to recommend Hotondo Homes in Falconbridge for anyone wanting to build a quality home in the Blue Mountains.
1 comment
Hugo B.Hotondo Homes
Hi Josh,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a terrific experience with Colin and the team from Faulconbridge. Thanks for your great recommendation!
Kind regards,
Hotondo Homes
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BillySydney, NSW
- NSW, Mirador
- Verified customer
A fantastic build!
The Hotondo team at Mirador have been a great company to work with. The company is ably led by Mark Nicholls, who always promptly dealt with our email concerns or queries. Many people have commented on the workmanship and finishes in the build itself, and we have just moved in to our new dream home. Thank you Mark, Paul and the Hotondo team for a relatively stress-free experience and a wonderful end product!
1 comment
Hugo B.Hotondo Homes
Hi Billy,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a great experience with Mark and the Mirador team. It's always great to hear such positive feedback, e... Read more
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MickIllawarra, NSW
- NSW, Batemans Bay
- Verified customer
Easy going from start to finish!
Hotondo Homes Batemans Bay made our building experience stress free and quite simply.....EASY! All staff were willing to assist at any point no matter how big or small the question or problem was, from Darren to Lesa and all the way through to Matt on site. Honesty was the key which simplified the process. Value for money with our property was outstanding, technical difficulties which surfaced ensured our satisfaction was always number one priority. We would recommend Hotondo Batemans Bay to anyone, thanks for a beautiful house and a great first build experience.
1 comment
Hugo B.Hotondo Homes
Hi Mick,
Thank you for taking the time to share your wonderful feedback. It's is fantastic to hear Darren and the Batemans Bay team delivered such an exceptional experience. Honesty and clear communi... Read more
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- NSW, Nowra
- Verified customer
Love our home
After initially striking quite a few obstacles with our build the end product is sensational. All the staff at Hotondo were great to work with and would definitely recommend. The site management was great and we were always kept up to date with progress. The final cost was above estimate but that was due to unforeseen site circumstances. Would definitely use again
1 comment
Hugo B.Hotondo Homes
Hi Peter,
Thanks for taking the time to review Hotondo Homes. It's wonderful to hear that despite a few challenges arising, the team were able to build you an exceptional home and provide a fantastic... Read more
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Jen at BranxtonHunter Region, NSW
- NSW, Raymond Terrace
- Verified customer
Amazing Experience with Hotondo Homes
From start to finish, we had a great experience with the Hotondo team. Everyone was so helpful and informative along the way. We recently completed our handover and the quality of the build was above expectation. The whole process was a lot quicker then we had expected too, which was great, and the quality was not sacrificed one bit, everything turned out beautifully. We had minor hiccups along the way; however they were straight onto rectification and there was no delays with the build due to this. Cost of the build was all great too, the only...Read more
additional costs we had were variations we had requested and the total cost was no different from our initial expectations. Cannot rate the whole team higher. Emma, Madeline, Sam and Brett were our main contacts and they were a dream team. Great job and many thanks!1 comment
Hugo B.Hotondo Homes
Hi Jen,
Thank you for taking the time to review Hotondo Homes. We're so happy to hear you had such an exceptional experience with the Port Stephens team. It is fantastic to see the team not only buil... Read more
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NicSydney Surrounds, NSW
- 3 reviews
- NSW, Toukley
- Verified customer
Perfect home inside and out
Hotondo central coast delivered an absolutely beautiful house inside and out. I am so happy with the quality of all the work. Everything was done right and nothing needed to be re done.
The site manager was also very good at picking up details of things that could be improved even things I wouldn’t have noticed.
Building a house is a stressful event and the professional knowledge of the staff and their willingness to answer all my questions regarding everything made me feel like we weren’t part of a building machine but rather a local business where individuals matter.
1 comment
Hugo B.Hotondo Homes
Hi Nic,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a wonderful experience with Jon, Lyndsey and the Central Coast team. Jon and Lyndsey pride themselves o... Read more
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- NSW, Toukley
- Verified customer
Love our new home!
Thank you to the amazing team at Hontondo Homes, Toukley. We were very impressed from day one when we were first greeted by Emma and Laura and the help they gave us during those initial stages was fantastic. They accommodated our every need as did Sam with the design stages. Jon, Brendon and Mitch also were great during the whole build process and were so efficient with meeting our expectations and as a result we have a high quality finished home. They went above and beyond - thank you guys!
1 comment
Hugo B.Hotondo Homes
Hi Mel,
Thanks for taking the time to review Hotondo Homes. We’re so thrilled to hear the Central Coast team were able to make your building journey better than you ever imagined. Thank you for your ... Read more
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Shane CIllawarra, NSW
- NSW, Nowra
- Verified customer
Absolutely Perfect!
I couldn’t be happier with the exceptional customer service from Adam and the team at Hotondo South Coast. I loved the fact that Adam, being the owner/builder was involved in the process and he was honest and upfront with me from the word go. There was no sugar coating pricing etc just to try and get me to sign up. Everything from plans, colour selection and then through to the construction itself was easy and straightforward. I am absolutely stoked with the finished product, so much so, that I am in the process of building my second duplex with them. I would highly recommend Hotondo South Coast whether it’s your first build or you’ve built before.
1 comment
Hugo B.Hotondo Homes
Hi Shane C,
Thanks for taking the time to leave such a wonderful review for Hotondo Homes. We’re glad to hear you had such a fantastic experience with Adam and his team. Hotondo Southcoast prides its... Read more
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- NSW, Port Macquarie
- Verified customer
Excellent Quality and Professional Team
For a hassle free enjoyable experience in building your home, look no further than Hotondo Port Macquarie. The efficient friendly team Fiona, Dean, Tania & Andrew made building our home easy. So many plans to choose from & variations allowed, great fittings, excellent quality building and above all, the most professional, helpful & genuine team of people to help build your home.
1 comment
Hugo B.Hotondo Homes
Hi Jane
Thanks for taking the time to review Hotondo Homes. We’re thrilled to hear you had such a fantastic experience with Fiona, Dean, Tania and Andrew. It’s great to hear the team at Port Macquarie... Read more
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TimIllawarra, NSW
- NSW, Nowra
- Verified customer
Great job
We were looking for a local builder capable of building our DA approved 15 unit development when we came across Hotondo South Coast. We had heard that Adam and the team had a fantastic reputation not only for their customer service but also for the quality of their builds at a reasonable price. We took our plans to Adam and discussed the proposed development and he was happy to take on the challenge. There were a few things that Hotondo bent over backwards for us, and worked really closely with our DA Approval and consent. Kayla’s experience in...Read more
handling these issues was a great help to us. Jamie, our site supervisor, kept in contact with weekly updates and had regular site meetings. The time line was another big thing for us as well. Hotondo committed to a time line that we wanted and hit it on the mark. They pushed and pushed, even though we had to change the way it was getting built due to council changing things. Adam worked really hard on his pricing and kept everything within our budget. We were really happy with the process from beginning to end and the finished product really speaks for itself. We wouldn’t hesitate in recommending Adam and the team at Hotondo South Coast for multi-unit developments as our experience with them was nothing but positive.1 comment
Hugo B.Hotondo Homes
Hi Tim,
Thanks for taking the time to leave such a detailed review! We’re thrilled to hear you were so well looked after by Adam, Kayla, Jamie and the rest of the team at Southcoast. We know how daun... Read more
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DaleMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
"You guys are AMAZING"
I have enjoyed my experience building my new home with Hotondo Port Macquarie. From the very beginning my expectations were met. All the staff were so accommodating and helpful. No question or request went unanswered.
This was my first new home experience. No drama, no worries. My house was completed before the scheduled date which was so exciting and I love everything about it. Fiona, Dean, Tania and Andrew you guys are amazing. Thank you for building my new house so I could make it my new home
1 comment
Hugo B.Hotondo Homes
Hi Dale,
Thanks for taking the time to leave such a wonderful review. We’re so thrilled to hear about your excellent experience with Fiona, Dean, Tania, Andrew and the team at Port Macquarie. It’s gre... Read more
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Lynda CheneyCentral West, NSW
- NSW, Bathurst & Orange
- Verified customer
Love it
Just wanted to comment on an exceptional experience we had with Hotondo Homes Bathurst & Orange.
They constructed a huge extension to our home and were so helpful with the whole process. We were extremely happy with Greg, Gillian and the team as nothing was ever too much trouble. Greg was onsite all the time checking on the workmanship and we could not fault it. The team were very accommodating and pleasant to deal with. If at any time, (which was hardly at all), there was a problem Greg was already onto it. The quoted cost and time frame was adhered to so we were more than satisfied. We would thoroughly recommend Greg and Gillian from Hotondo to do any future builds due to their professional and courteous manner.
1 comment
Hugo B.Hotondo Homes
Hi Lynda,
Thanks for taking the time to leave such an excellent review for Hotondo Homes. It is fantastic to hear your building journey with the team at Bathurst/Orange was so wonderful. Greg and Gil... Read more
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Debbie TranIllawarra, NSW
- NSW, Nowra
- Verified customer
Gave me my dream home
Build managed well. Even with a couple of delays Adam always communicated in a timely fashion. Finished work very professional. Stayed within the estimated cost. Very happy with the result.
1 comment
Hugo B.Hotondo Homes
Hi Debbie,
Thanks for taking the time to leave such a wonderful review. We’re thrilled to hear you had such a fantastic experience with Hotondo Southcoast! Adam and his team really pride themselves o... Read more
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EmmanuelCentral West, NSW
- NSW, Bathurst & Orange
- Verified customer
I will give a 6 Star!!!
Excellent people. Straight forward. Sincere, keeps to timeline. Delivered an excellent home for me an my family.
I just loved the whole process and the quality of their work.
I am back again to do a Granny flat.
Great building experience for me and family.
Well done guys!
Emmanuel
1 comment
Hugo B.Hotondo Homes
Hi Emmanuel,
Thanks for taking the time to leave such an excellent review for Hotondo Homes. It’s wonderful to hear Greg, Gillian and the team at Bathurst/Orange went above and beyond during your bui... Read more
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Hugo B.Hotondo Homes
Hi Emily,
ttle scary from the outset, especially for first time builders, so it is always fantastic to hear that the team made you feel more than comfortable throughout your journey. Congratulations on achieving such a wonderful milestone and we're glad we could provide an experience that was better than you ever imagined! Kind regards, Hotondo HomesThanks for taking the time to review Hotondo Homes. We're thrilled to hear you had such an amazing experience with Bill, Matt and the team at Leeton. We know the build process can seem a li... Read more