Love that we can call them any time. Usually the wait isn’t too long, they always sort out my issue as best they can. Even when I missed payments because of COVID-19. I’ve called when my internet is down and usually they get it back up immediately

After trying to end my service due to covid-19, I’ve lost my job and my home and iiNet continued to charge me a extra month servicing and $150 cancellation fee as if time ain’t hard enough

IInet have been the best internet provider I have used. The service has always been 1st class. I have been able to contact them at any time to ask for assistance

They promise a service and can not deliver but then keep your money. After hours on the phone following their instructions while they try and get you to do their work setting it up and cannot get a connection, they still were say they won’t refund. Hours wasted and money paid and no internet connection. They won’t refund me even though they cannot connect to Nbn as promised. They told me 30 mins but an hour on the phone to then each day with no results.
Phone service is poor and once they have your sale it’s a very different experience

If there is a better plan that I should be on often I get a msg saying the same. No tricks. No dropouts. No reason to call them unless I want another service.

I have only been connected to NBN for a few days. Download speed is fast compared to previous ADSL2. Upload mostly really good, as in email upload but on one evening, it took 7 hours from the time my email went into the Outbox before it was finally SENT.

My NBN netphone cannot make international phone call more than a week now. I have forwarded four emails, made four phone calls (each call waited for a hour) and spoken with different technicians but no answer, some said Telstra's issue and all promised to update my problem but they closed all tasks at my iinet Toolbox with NO solution and I still CANNOT make international calls by using iinet NBN netphone. Extremely terrible and poor technical and customer services.

Having been with iinet/netspace for more than 10 years is my best recommendation of what I think of their product and the service. Two years ago I started using Fetch to give an old TV a new lease on life. On this TV I now have wifi connection through Fetch so I can now receive all the freeview channel's as well as 30 free movies a month along with streaming services like Netflix etc

Our connection always dropped out (location is North Perth), further to this the call center is very rude and I have been hung up on on multiple occasions. Iinet have a refund of $54.99 owing to be and said it was refunded two weeks ago however it isn't in any of my accounts and I get no where with them on the phone or over email as they don't know what is going on. I wouldn't recommend.

Very reliable connection. Only had issues when the pit flooded but that was out of Iinet’s control. Very friendly service when I did have issues. East to call, no long wait times.

Dont have dropouts occasional buffering
Generally adequate but not any noticeable difference to adsl
It could be because it is fibre to node connection.
Shouldn't sell NBN 50 if the connection wont support the product

Have had iinet ADSL2 for many years and it worked great - only used for web searches and occasional youtube viewings, no games. NBN was not an improvement for me, however, now I have incorporated a smart tv into the fold, I am able to take advantage of the faster speeds by downloading videos. Had two days recently where there was intermittent problems but iinet forwarded sms messages advising of the situation so no great drama. Overall, am extremely pleased with the service iinet provide.

Service is very good and if there is a problem it is fixed very quickly.
I have been a customer for many years, there service is better than other providers I have had.

The service has been very reliable since day one, approximately 4years.
The upload / download speed
has actually improved. I had a email issue with my new mobile phone recently and the help operator was very patient and guided me through the settings in a professional manner.

iinet have the best Customer Service and Technical Support Representatives. This is what separates them from their competitors. Hands down I would recommend iinet to friends and colleagues. Thank you iinet Team.

Having had NBN broadband for over 2 years I can honestly say that I have never suffered a loss of service during this time and regularly achieve between 47-48mbs. Twice in this period have had a short interruption to my email service but other than that I am totally satisfied with the iinet service, having been a customer in total for 14 years.

NBN Internet Connection and provisioning is excellent service.
Landline porting very poor service.
- First got a confirmation email that line is ported
- Two weeks later got a threatening email from Iinet customer service that my NBN order will be withdrawn and I must return any “discounted hardware” because my landline is on “Disconnected Service” and it cant be ported. I never requested my landline to be disconnected.
- Called Iinet support yesterday 3 times ( wasted more than hours on phone) got promised to call me back twice still waiting for a callback.

Stiil waiting for NBN to arrive in our area Contacted iiNet and person explained status and special features of all. He contacted me a week later(as promised) and will contact me again, as I was unsure about effects of virus on decisions. No pressure, just the facts, and a willingness to help me get what is best for me.

Recently needed to contact the technical help line at iinet - the first time in a long time. The technician persevered until the problem was sorted. Am pleased to commend the service!