We thought we were fully covered by getting the Gold Cruise Cover and our cruise was cancelled by Royal Caribbean and we lost flights and accommodation as well because of the coronavirus epidermic and I thought we would be fully covered because we had the gold travel insurance only to find that they would not pay anything, So we got absolutely nothing for our gold cruise insurance they went out of their way to find anyway not to pay!
So save yourself some money and stay away from this company!!!! They even told me not to claim because they wouldn’t pay it
Totally wasted my money on this corrupt money hungry company

Because of the Corona Virus and cannot travel I rang Insure to Go to postpone my policy and just hold a credit until next year, but told no credit given. They would cancel the policy. I think this is unfair and disgusting that they just keep your money. Everybody else has given credits to be used in the future.

Insure and go have made it quite clear that no credits will be given or dates changed to accommodate future travel during the coming months, and customers will have to wear the cost if they are forced to cancel. This hard line approach flies in the face of many travel organisations which are looking for fair solutions to the current problems.

I purchased medical travel insurance in December 2022 for a 6 week trip to the USA on the 13th July 2020. The trip was cancelled and credit/refund given by Qantas, hotels also gave credit. Insureand Go rudely stated bad luck no cancellation clause on your policy and it is outside the 14 day cooling off period. Heartless response to a person who has paid $1200 for a trip that is not going ahead and so they are unable to cover me for something that is non existent. All I wanted was for the company to act like other Australians in this difficult time and give me a credit to use when I can travel again. I have used this company for over 10 years and will never use them again.

Flight cancelled due to the virus. No refund as it was outside the 14 days cool-off period. They would NOT give a refund. How is this possible? This is charging a fee for no service. I will not be using them again.

All Clear which is part of Insure and Go have been terrible in making excuse after excuse to take our travel insurance premium even though our trip was cancelled and made NO claims. We were told we could transfer our policy ( plus some fees ) to a new trip later in the year, but today declined flat. Very poor company and totally untrustworthy. Have lost our business forever, costing them far more than the latest premium. What a stupid way to do business...annoy people...lose future business and drive customers to look for ETHICAL companies, if there are any in this business. Plain DUMB.

Purchased a policy for our Bali Trip in May, Due to the Covid-19 Pandemic all international travel is banned. Contacted Insure & Go to transfer my policy and was told that ''They aren't offering transfers due to the travel ban being enforced on the 18th March'. How does this make sense? If the travel ban wasn't enforced we would still be travelling!! Worst customer service & terrible ethics for a company. Don't waste your time!

Been trying to claim for missed ports on my cruise back in Dec due to natural disasters. My friends in the same cabin and who went through the same experience were all refunded by different insurance companies. This company refuses to pay out, claiming that since the boat was docked (delayed) in one port, it would not count the ports I missed. My rebuttal letter was pretty much ignored by them. Been chasing this up for months now but I wont stop.

Won't give refunds or credit for policies purchased which are now not needed due to the world epidemic COVID-19 and international travel is now stopped. Won't ever use again. Parasites !!!!

Our holiday to Bali in September had to be cancelled because of the global pandemic. Agoda gave us a full refund for our accomodation, Jetstar gave us credits for our flights (to be used in the future) and then I contacted this bunch of pirates to cancel our travel insurance, which obviously we can't use now and their reply? Sorry but you get zip back from us despite the insurance not being used! It was $128.50 for the gold policy and I want it back. I will be taking this up with the department of fair trading once the pandemic is over, of that they can be certain and I will never use this company again! :(

so the policy was pretty good, covered all the things that we may have needed, if our trip went ahead. our trip has been cancelled and we can reschedule with a full refund if needed. Not with insure&go. No refund. No reschedule available. Why, cause we applied for the policy 2 months before sailing, and because the cancellation was requested outside the cooling off period, you feel that it is right that you keep our money?

We insured our trip with Insure and Go last year for our trip in May 2020 to USA. We have been lucky and received credits from everyone.(ie) QANTAS, Disney Cruises and other accommodations in USA for 18mths. We paid top dollar for Gold Policy as my husband is over 70. I rang the company and said we are happy to have credit and changed to next year. No. No refund bad luck. Yet if we’d got Coronavirus overseas we would be covered. We would have cost this company more that the $1900 we paid for policy. This is disgusting. We cannot fly on government orders. Yet they take our money. Will take this further. I’m sure many have same problem

Like most other reviewers we have been told we have "done our dough" Airlines and tour operators have all offered alternatives. Were repeat customers,note WERE. Unable to give minus rating.
Matter of time before we hear "Class action"

No refunds available. Absolutely disgusting the way Insureandgo are treating people not being able to get a refund or extension for new travel dates. Do not use this Insurer. Appalling.

We had to cam so our trip because my mother became seriously ill and passed away the day after we were meant to leave for our overseas trip. InsureandGo have fought me every step of the way, despite receiving signed statements from her oncologist and GP, her death certificate and her entire medical records. The way they have dealt with me has made an awful situation even more traumatic.

I purchased a travel insurance policy as a repeat customer from Insure & Go in November 2022 for travel to Italy in July/August 2020 well before the current pandemic. Due to COVID19 travel restrictions I'm unable to use it. Insure & Go have refused to refund or even credit even though I will not be making any claims on the policy. Disgraceful behaviour & in my opinion theft as a service or product was not provided. The excuse provided was the time is now outside of the 14 day cooling off period.....I'm not buying a f%$&ing house!! Will never purchase from them again & would NOT recommend this company.

Absolutely disgusting as to i cannot get my refund to due to covid 19. In Australia we have restricted travel but it would appear that Insure & Go couldn't care less. Will never use this company again! The review asks where i travelled to? no where. however i cant get my refund! Some consideration from this company would be good!