Had my phone, cash stolen in Bali! 5-6 weeks ago!
Provided all relevant documentation! Police report etc...
Straight forward claim!
Finding it impossible to get answers from claims officers.
BEWARE of Insure and Go!!!!
Don't use this company for your travel Insurance!
Also not the cheapest!

We got a quote on the 28th January and purchased the policy on 4th February 2020. Our trip was cancelled due to the coronavirus and I called the company to arrange a refund or credit as I was informed that as I had purchased the policy after the 1st February 2020 there was no refunds or credits as the virus widely known.
Not only did we purchase the policy, we also paid the extra cost due to pre existing conditions, our couples policy cost $289.
We travel twice a year and have used this company a few times, however, we had never had to deal with their customer service which we’re very rude and unhelpful.

We bought gold cover travel insurance before the cut off date for COVID-19 coverage. The website stated that we wouldn't be covered if we decided to cancel on our own volition and DFAT hadn't changed the travel recommendation at time of boarding. It wasn't until we arrived in Sri Lanka that tours and flights we're cancelled. We put a claim in for cancellation and curtailment. Our claim was rejected for no good reason. We will be taking this matter further. Steer clear of this company.

While it was very easy to buy this insurance product nothing else has been easy and I now know this product is not value for money but a typical insurance product with no customer satisfaction considered.

Purchased our policy a couple of months before the government stopped all travel overseas, meaning that we cannot utilise the policy at all. We have tried numerous times to get them to respond even noting that fellow insurers (NRMA travel) are offering partial refunds on annual multi trip policies that are not more than six months old. But impossible to get them on phone and they keep issuing their stock standard email which is to deny any refund if it's more than 14 days since the policy was purchased. This response does not make sense with an annual policy!
We've purchased policies from them many times before with our travels and have never claimed. Will NEVER USE THEM AGAIN!

I has been nearly a month when we submitted our claims and you won't hear anything from these guys until you call them with another excuses - they are bloddy unprofessional and incompetent!

do yourself a favour and save yourself from heartache and headache

All of us should put in a class action against insure & go. Same as the below responses, i payed $189 dollars for my travel insurance in August 2022 for my over seas trip this April. Same response from them was i should have cancelled in the 14 day cooling of period in August 2022. The Coronavirus was not heard of back then. I have rang them and they stated basically to bad what a joke, and it is crimmal what they are doing. My response back from the complaints department was sorry we can not assist you because you had two weeks to cancel your trip back in August 2022. I wish ill feeling against this company and they can go to hell Regards Russell from Perth Wa

I purchased an insure policy in early Feb'20 for International travel in April'20. The travel got cancelled due to COVID19. This company has refused refund, what a RIP OFF. They would not even allow me to use the policy at a future date.

Due to government travel restrictions we were unable to travel at the end of April. I contacted Insureandgo and asked if I could transfer my policy to a new date in April 2021 as I assume travel restrictions would be eased. Not possible was the reply. So one unused policy, what a rip off. I had another policy with Covermore for a trip in March 2020 and they advised me I could “slide” my dates forward to a time when I felt I could travel. Now that is CUSTOMER Service.

Had trip planned for Morocco Portugal and Cruise which was cancelled due to coronavirus but was refused by Insure and Co to pushback policy dates. Apparently Insure and co changed their policy re pushback of dates in Mid March which enabled them to steal thousands of dollars from policy holders Totally unfair due to no fault of ours and Insure and Co took advantage of this to disallow pushbacks which they had previously allowed. Interesting Insure and Co were top recommendation by Choice magazine but now Choice do NOT recommend them. I have emailed complaint to Insure and Go (complaint no. 342715) to no avail to date. I am not hopeful of a positive response. Will definitely not insure with them again - so BAD!!!!

not insured for hotels,flights for cutting holiday short with direction of prime minister to say get back home been a customer for 15 years never made a claim will not be insuring with this company again

We insured a recent overseas trip with Insure and Go. We have had to cancel a cruise, a hotel and airfare. Insure and Go advised us that they will pay only 10% of the cancellation fees before they then also charge you the excess. So that means that by making a claim we are out of pocket hundreds of dollars even with their cover. This is classic insurance industry practice of pretending your covered and then sticking it to you when you make a claim. Do not take travel insurance with Insure and Go. We had similar issues with Covermore when cancelling an earlier trip. Travel insurers are unscrupulous in how they treat customers when you actually have to make a claim.

Had planned a cruise through the Antarctic peninsula with my elderly parents and mother in law. Flights from Australia to Argentina and then a 11 day cruise. After more than 18 months planning, just 6 weeks prior to the trip my parents had to cancel due to back surgery for my dad. Due to the late cancellation of their travel, we got none of the fares refunded for my parents.

While the process for the claim took some time in terms of gathering the correct information, once all the documentation had been received by Insure and Go, they turned the claim around very quickly and paid our claim in full. It definitely pays to have the right insurance.