My husband died when travelling overseas and Insure and Go would not get help underway until they had every document to hand. Other companies start helping while collecting the documents. It was a full week before they appointed a funeral company and I had to give them recommendations! They would only use his email account and seemed to not understand that I was not in the country where he died. They were unsympathetic and very disorganised. I had to send the travel documents more than once and then they rang me to read them over the phone. All while I was in a state of shock. If the consulate had not directed them to take some action I don't think they would have. Never again will I use this company.

Have contacted by phone and was promised a return call about the outcome.. Still waiting.. And yes I've emailed complaints. Don't want a refund just a credit as 1Cover are offering. Been using insureandgo for a long time and recommend them to family but will never use them again

Like the other reviews here I was surprised and disappointed that they can't move the insurance on trips cancelled due to Covid. Really? Every airline and booking site has come to the party but they apparently can't.
I'm going to the travel ombudsman just on the principle of this; it's really poor behavior and I just don't understand their inability to do what every other organisation seems to be able to do.

Like a lot of the complainants below I have been ripped off by this company. I have 3 policies booked for this year and I asked for a change of dates for a trip that was cancelled in March 2020. I wasn't making a claim or seeking a refund just asking for a change of policy dates and like the posters below got the standard 14 day cooling off response. I then emailed a response displaying my disgust at their attitude and received the exact same response as the first time. I then received an email advising me to contact the complaints department which I did but I am still waiting. I only selected this company because they were advertised on the Fifty up club website so I presumed they would be trustworthy.

Absolutely no coverage despite having Gold coverage with add medical & natural
Disaster, they refuse to cover anything even medical because of Corona but won’t over refund or credit !!! AVOID !!! Scammers who in it for the $$$

After their refusal to refund everyone that has tried to get their money back because of the Pandemic the star rating will be a lot lower than 4 stars.
I have spent $1200 on a Gold Cruise policy because of medical conditions,bought it in July last year to cover my husband and l for the month of May this year.Of course everything is cancelled, have tried emails,phone calls and every time they sprout the same thing, it’s after the 14 day refund period.l have tried to find names,email addresses and phone numbers for someone higher up the chain of command that can actually do something no luck.
Will not use this company ever again.

They are the most dishonest insurance company I've ever had. I postponed my trip to USA and they refused to change the date of my police. They just took my money like thieves. COVID-19 has been separated the good companies from the crap ones. You should keep using hotels.com, airbnb, Delta airlines, but never ever buy insurance from MAPFRE....

We booked and paid for our insurance in September 2022 for our March cruise .It all got cancelled two weeks before leaving date we got refunds from everyone but Insure n go. They totally refused it . Does any other who got ripped of know how to lodge a CLASS ACTION against then . Please never use them again everyone.

Couldnt travel to NZ due to closed border and cancelled flights. Asked for a refund of policy or a credit for future use - standard "past the 14 days cooling period". Poor response as all other service providers refunded or provided credit. Will never use again or recommend

We purchased their yearly policy on 27/09/2019 for worldwide cover, as we have done previous years. We have never made a claim. I asked them will they credit or at least extend the cover time forward. Answer (FLAT NO) We paid $680.84 for 12 months cover. Yet due to the virus, lock down, we cant travel, so we can never make a claim. They are not providing a service, yet they are charging for it. Hence, they need to address their policy on refund. Hence needless to say, this matter will go further.

Took out gold cover plus extra for pre-existing condition for 8 weeks travel to Europe in June. Have not made any claims as got refunds or free cancellations but thought we may be able to reschedule due to current worldwide situation but told not possible.

I have used Insure and Go several times and this is the first time I've had to claim.
Several days before departure I found out that I needed to have a small procedure done while overseas otherwise I would have to cancel my cruise. This procedure was arranged whilst on the cruise and carried out in South Africa. On returning home I lodged my claim, which was approved in less than 3 weeks and payment was made the next day.

Have previously been a customer and not needed to claim. Due to Covid-19 our latest trip didn’t go ahead, we had to cancel before departure due to government travel advice. We had a gold policy and thankfully it included pandemic cover. As we purchased the policy in August 2022 were able to make a claim. Insure and Go reimbursed our accomodation of which 100% had been charged.

We are so glad and thankful to have bought a policy from Insure and Go. We didn’t get to go on our holiday but to not be out of pocket for it was a massive relief!

Trip booked for end of April 2020, purchased insurance in October 2022 before Covid-19, travel cancelled by Government, could not postpone insurance till we could re-book flight. Extremely Dissatisfied/disappointed. Have used them before, don't know if we will again