System had been working perfectly, then we had a speed issue . One phone call and all sorted . Helpful and patient tech staff. Great to see in this day and age that customer service is a priority.

Service is quite reliable and speed is usually good.
Any problems that we experienced have been fixed promptly with no fuss.
Their staff are very helpful and able to fix problems without any hassle .

Internode service and product is great. Their call centre staff are courteous and their "call back" facility is wonderful (and in Oz) If it were not for the infrequent NBN drop-outs, all would be excellent.

Very Unreliable connection for the last 12 months, I have tried reporting it many many times but they keep referring to it as NBN working in the area. This is an ongoing problem of loss of signal. Signal drops to nothing and that means very poor or no connection, It's not something in the way because the tower is less than a Km away. I have tried escalating this to the TIO and through local MP but they both require a fault docket which Internode will not raise or give me. I am sure NBN could fix this but not if they don't know about it.

We changed to Telstra because it has better coverage in the countryside for my mobile phone, which is bundled into our service. However, we were very unhappy with the service - three modems were sent out and none of them worked. We were more unhappy with systems Telstra put in place and their bullying attitude. We had months of arguments. In the end, we threatened to call the Ombudsman. Finally, we returned to internode where we have received efficient and courteous service.

We used to have quite a few dropouts but they were of short durations. Lately we have had no dropouts at all. Any problems bar dropouts were far and few between, usually to do with the strong winds we get here.

Only occasional dropouts much better than the wired that we used to have as the couplings on the copper corroded regularly and fell off. I do worry as our phone is via the internet connection and will not work during an outage or power failure. I have contemplated battery backup and in the Statewide power outage some years ago did connect an inverter to a 12 volt battery for security. My wife and I both have Leukaemia and she has been treated with chemo from September to December last. Internode staff have been very supportive and curtious when issues have arisen. We have been with Internode since it's inception and were transfered when NBN wireless came to Murray Bridge about Jan 2015.

I have been using Internode as my ISP since August 2010, and in all this time I have had minimal problems with the service, most of which were caused by hardware deficiencies in the phone lines. Internode technicians did all they could to assist in solving these problems, in a timely, entirely helpful way. The changeover from ADSL to NBN WIFI went seamlessly, as were the plan changes. Hardware problems, as in the recent modem failure were sorted expeditiously, and minor programming difficulties dealt with in one or two phone calls. Billing problems were almost non-existant, and were solved with out fuss and bother. All in all, I could not recommend a better service in terms of very high reliability and value for dollar.