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Reviews

4.4

1,038 reviews
5
(851)
4
(35)
3
(5)
2
(18)
1
(129)
  • Customer Service
    4.5 (218)
  • Timeliness
    4.6 (211)
  • Job Satisfaction
    4.5 (193)
  • Rates and Fees
    3.9 (209)
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Ailis C

Ailis CMetropolitan Adelaide, SA

  • SA
  • Verified customer

Laurence to the rescue!

published

On a rainy Sunday evening having the toilet back up was a real bummer, pardon the pun. Arriving in less than half an hour after the call was placed, Laurence was at our home and ready to roll. He slayed the tree roots blocking the pipe, all with a happy demeanour and confidently answering our queries as he worked. Thank you Laurence! job number #793472



1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
David

DavidMetropolitan Adelaide, SA

  • SA
  • Verified customer

Laurence was super efficient, did a quick clean install of our new hws. He told us clearly what the problems was.

published

Please also see comments above -
Laurence was good at his work, had really good communication skills, arrived in a timely way and completed his work with the minimum of fuss. Job #793373



1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Stanley Chau

Stanley ChauMetropolitan Adelaide, SA

  • SA
  • Verified customer

Great service and product by Laurence

published

Today we have a problem with our Hot water unit. It was leaking, from the bottom.
We called Jim’s plumbing and they came straight away, within the hour. To have a look at our hot water unit, diagnose the problem.
They suggested us 2 options. A long time solution, or a quick instead fix instead.
We decided to go with the long time solution.
They replaced our storage hot water unit on the spot, within the first 2 hours.
Great price, and very professional service, Also very neat and tidy at the job and with the end product, done by Laurence.
Highly recommend.
Job number #793306

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
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  • WA
  • Verified customer

793304 - New hot water unit

published

Adam & Lee did excellent work today very prompt and I’m gonna Saturday only about two hours after we actually raining and very friendly. Very tidy after wards knowledgeable on products and explaining the use of our new hot water system.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Kristy

KristyPerth, WA

  • WA
  • Verified customer

New tap 793085

published

James was informative and efficient in resolving a drain blockage and also installing a new tap. He went above to alert me to other issues i may have in future. Thank you so much.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Joan

JoanPerth, WA

  • WA
  • Verified customer

793189 - Sane day hot water

published

Adam & Brandon have done a very good job today to removed and replace my new hot water system. Helping me also to get my payment easier was a big relief, and to use hot water within a day I called.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your great review regarding your experience at Jim's Plumbing. At Jim's Plumbing our aim is provide an excellent service to our customers to ensure they are getting all their plumbing needs met. Kind regards, Jim's Plumbing 793189

  • WA
  • Verified customer

Toilet installation 793159

published

Adam and James did an excellent job installing the new toilets, all cleaned up and rubbish taken away, thanks heaps my sister will be very happy with the new loos

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your positive review! We at Jim's Plumbing pride ourselves on providing an excellent service to all our customers. We commit to the job right to the end to ensure our customers needs are met. Kind regards, Jim's Plumbing 793159

  • SA
  • Verified customer

Excellent guys flawless work done

published

I have been facing this issue since a long time. Got this fixed by these excellent boys Chris and Lindon. Flawless work done. Absolutely professional boys. Thanks a lot Jims Plumbers.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Unonymous

UnonymousGreater Melbourne (Inner), VIC

  • VIC
  • Verified customer

OVERCHARGE FOR UNNECESSARY WORK

published
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  • VIC
  • Verified customer

Prompt professional perfect

published

Jayden, Daniel and Ryan were prompt professional and courteous informing us of everything that needed to be done, the cost beforehand and the time needed. Will have them back anytime.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Rosanna L.

Rosanna L.Metropolitan Adelaide, SA

  • SA
  • Verified customer

Superstar

published

Joe is an incredibly talented plumber who tackled some jobs around the house with ease.
He explained everything that needed to be done and made me feel very comfortable with the whole process.
So happy with the finished product.

JN#792736

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Dennis

DennisGreater Melbourne (Outer), VIC

  • VIC
  • Verified customer

jn 792388 Air conditioning installation

published

The boys were extremely helpful, and when we asked about changing to ducted air there was no problem at all. we needed a large system for our house, which was expensive. the finance arrangements were very acceptable and handled very tactfully. the installation was done promptly and efficiently. We have no complaints at all and can highly recommend them.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
  • SA
  • Verified customer

Service was great by laurence and conrad

published

My gravity fed, hot water unit, broke down on me.
Called up Jim's plumbing Adelaide.
Came within 30 min.
Gave me, the best long time solution for my HWU.
Plumber suggested me a Rheem 20 continues hot water unit. For the best time/long solution.
Was happy with the price.
Got installed within the hour
By laurence and conrad.
Job number 792726
Very professional and tidy

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
  • VIC
  • Verified customer

791854 - Great service.

published

Nathan provided great advice, and the job was carried out efficiently. Very professional tradesmen. We had our Sewer pipe relined and the quality of work great, and also came with a 25 year gaurantee.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Linda P

Linda PMetropolitan Adelaide, SA

  • SA
  • Verified customer

Same day service

published

Thanks Joe for coming out on the same day to fix a couple things in my home
I’m happy with the finished product and the way you provided me with the information I needed to know

JN#792626

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
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Sam

SamPerth, WA

  • WA
  • Verified customer

792477 - 10/10 Top Plumber

published

Fast and easy, gets the job done right. Have used Jim’s Plumbing before and have asked for their services again. Highly recommended, appreciate Adam’s professional service, Jim’s Plumbing the guys to call =)

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Brandon Roberts

Brandon RobertsMetropolitan Adelaide, SA

  • 2 reviews
  • SA
  • Verified customer

Lauence job number 792434

published

Laurence completed the work in a prompt and professional manner, cleaning up after finishing and communicating all details of the process to us as necessary. We were very pleased with his presentation and how he did the job. Would heartily recommend.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Neville

NevilleSouth Australia

  • SA
  • Verified customer

Very good service and very helpful, done by Laurence

published

My hot water service, broke down on me, this morning.
Called Jims plumbing, they came instantly and gave me a quote on the spot for replacement and the best, long time solution for my situation.
Great quality, service and price.
Replaced my storage Hot Water Service, with a contunies flow Hot water Unit.
Done by Chris and Laurence
Job #792355

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Sam

SamPerth, WA

  • 2 reviews
  • WA
  • Verified customer

792271 - New toilet and kitchen tap

published

Adam & Joel did a fabulous job...very prompt.Adam was very clear with the information he gave me in regards to what was required for the actual job. Would not hesitate recommending them both.Five stars!

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Judy G

Judy GPerth, WA

  • 6 reviews
  • WA
  • Verified customer

792112 New bathroom taps

published

Luke attended promptly and was able to rectify my tap issue without fuss, I received a nice new crome set of basin taps and was extremely happy with the customer service and professional works.
I will be recommending Jims plumbing and Luke to all family and friends.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Page 3 of 52
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Questions & Answers

Leo B.

Leo B.asked

Jim’s Plumbing

Hi guys I just want to ask how much do you charge for installing toilet bowl and canister. Thank you Leo.

No answers
Jacquie

Jacquieasked

Jim’s Plumbing

Just one question, who owns Jim's Plumbing Adelaide because there are some things you need to know about your plumbers and staff. Could I please have an email address and phone to contact the owner?

5 answers
mickey
mickey

Apparently, Jim’s Plumbing Adelaide is the *only* licensee for the plumbing side of Jim’s... a deal apparently forged back at the origins of the Jim’s franchise organisation.

All the vans & drivers are employees of Adelaide, hence you’re not paying the guy who does the work, your paying the Adelaide overlord and his costs too. Hence the ridiculous pricing of parts & labour.
Legally, they’re ok, as they make the upfront charges clear when you book, but say nothing about the lack of basic customer rights, or overpriced incurred charges.

Never again. Ever. More than twice the highest estimate I had prior - and they broke existing fixtures - charged me to perform.a temporary fix - which I’ll have to find some more $$ to repair in the future!

John O.
John O.

These guys charge like QCs

Kathy D.
Kathy D.

THEY WONT BE GETTING MY M0NEY

Colin

Colinasked

Jim’s Plumbing

How can you justify a bill for $640 to replace a pressure relief valve in 45 minutes? This appears a disgraceful rip off. How do you justify charging this amount? Please do not reply by stating that I agreed to the charge. That is not the point. The valve retails at less than $200, much less at Bunnings, making your non urgent visit with a call out charge of $73 a labour cost in the order of $480 an hour. - please justify.

5 answers
Kathy D.
Kathy D.

ITS A RIP OFF

Kathy D.
Kathy D.

I will never go with them again...

Michael
Michael

Was quoted $690 for a tempering valve replacement. Didn't feel right so did not proceed, just paid him the callout fee which was $183. After reading feedbacks here I think I got away lightly.

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