Reviewer Photos & Videos
Ailis CMetropolitan Adelaide, SA
- SA
- Verified customer
Laurence to the rescue!
On a rainy Sunday evening having the toilet back up was a real bummer, pardon the pun. Arriving in less than half an hour after the call was placed, Laurence was at our home and ready to roll. He slayed the tree roots blocking the pipe, all with a happy demeanour and confidently answering our queries as he worked. Thank you Laurence! job number #793472
1 comment
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DavidMetropolitan Adelaide, SA
- SA
- Verified customer
Laurence was super efficient, did a quick clean install of our new hws. He told us clearly what the problems was.
Please also see comments above -
Laurence was good at his work, had really good communication skills, arrived in a timely way and completed his work with the minimum of fuss. Job #793373
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians endeavour to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises and you know e... Read more
xactly how much the job is going to cost you. Kind Regards, Jim's Plumbing 793373Similar opinion? Write a review on ieatwords.com.au!
Stanley ChauMetropolitan Adelaide, SA
- SA
- Verified customer
Great service and product by Laurence
Today we have a problem with our Hot water unit. It was leaking, from the bottom.
We called Jim’s plumbing and they came straight away, within the hour. To have a look at our hot water unit, diagnose the problem.
They suggested us 2 options. A long time solution, or a quick instead fix instead.
We decided to go with the long time solution.
They replaced our storage hot water unit on the spot, within the first 2 hours.
Great price, and very professional service, Also very neat and tidy at the job and with the end product, done by Laurence.
Highly recommend.
Job number #793306
1 comment
Customer Service M.Jim’s Plumbing
We really appreciate your support with sharing your experience. Our expertise extends far beyond general plumbing and we are pleased to know you that you are happy with the service we provided. We loo... Read more
k forward to taking care of your future plumbing needs. Kind Regards, Jim's Plumbing 793306
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- WA
- Verified customer
793304 - New hot water unit
Adam & Lee did excellent work today very prompt and I’m gonna Saturday only about two hours after we actually raining and very friendly. Very tidy after wards knowledgeable on products and explaining the use of our new hot water system.
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your positive experience with Jim's Plumbing. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we attend too. Our ... Read more
technicians are knowledgeable in their work and take pride in the service they provide our customers. Kind Regards, Jim's Plumbing 793304Similar opinion? Write a review on ieatwords.com.au!
KristyPerth, WA
- WA
- Verified customer
New tap 793085
James was informative and efficient in resolving a drain blockage and also installing a new tap. He went above to alert me to other issues i may have in future. Thank you so much.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your fantastic review. Providing a professional and informative service is a priority of ours at Metropolitan Plumbing. Our technicians receive ongoing training to ensure the mos... Read more
t up to date methods are used to efficiently and effectively resolve your plumbing needs. Kind Regards, Metropolitan Plumbing 793085Similar opinion? Write a review on ieatwords.com.au!
JoanPerth, WA
- WA
- Verified customer
793189 - Sane day hot water
Adam & Brandon have done a very good job today to removed and replace my new hot water system. Helping me also to get my payment easier was a big relief, and to use hot water within a day I called.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your great review regarding your experience at Jim's Plumbing. At Jim's Plumbing our aim is provide an excellent service to our customers to ensure they are getting all their plumbing needs met. Kind regards, Jim's Plumbing 793189
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- WA
- Verified customer
Toilet installation 793159
Adam and James did an excellent job installing the new toilets, all cleaned up and rubbish taken away, thanks heaps my sister will be very happy with the new loos
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive review! We at Jim's Plumbing pride ourselves on providing an excellent service to all our customers. We commit to the job right to the end to ensure our customers needs are met. Kind regards, Jim's Plumbing 793159
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- SA
- Verified customer
Excellent guys flawless work done
I have been facing this issue since a long time. Got this fixed by these excellent boys Chris and Lindon. Flawless work done. Absolutely professional boys. Thanks a lot Jims Plumbers.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your fantastic review! Providing a professional and informative service is a priority of ours at Jim's Plumbing. We aim to surpass our Customers' expectations at each job we atte... Read more
nd by efficiently and effectively resolving your plumbing needs every time. Kind Regards, Jim's Plumbing 342 616Similar opinion? Write a review on ieatwords.com.au!
UnonymousGreater Melbourne (Inner), VIC
- VIC
- Verified customer
OVERCHARGE FOR UNNECESSARY WORK
Firstly, two plumbers turned up and I was unnecessarily charged to cover their costs. I was mislead into believing that the entire tapware needed to be replaced when in fact all that was needed was a washer. The plumber could not justify his attendance and to only be paid to replace a washer and therefore mislead me into believing that tubes were rusted when I could clearly see that it was not true. Due to the emergency and the fact that I had already paid $130 booking fee and to avoid wasting more time in rebooking someone else we accepted....Read more
However, I have engaged Consumer Affairs in this matter. It is unheard of that new taps and labour would cost $1,100 when the taps only cost between $70-100 at Bunnings. The also failed to completely rectify the problem as there is now water leaking from the tubes under cabinet. They also refused to provide us with an itemised invoice. We have been totally dissatisfied with Jim's Plumbing services and in fact we give them 0 stars but there is no 0 option.Similar opinion? Write a review on ieatwords.com.au!
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- VIC
- Verified customer
Prompt professional perfect
Jayden, Daniel and Ryan were prompt professional and courteous informing us of everything that needed to be done, the cost beforehand and the time needed. Will have them back anytime.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards. Jims Plumbing 792866Similar opinion? Write a review on ieatwords.com.au!
Rosanna L.Metropolitan Adelaide, SA
- SA
- Verified customer
Superstar
Joe is an incredibly talented plumber who tackled some jobs around the house with ease.
He explained everything that needed to be done and made me feel very comfortable with the whole process.
So happy with the finished product.
JN#792736
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Jim’s Plumbing 792736Similar opinion? Write a review on ieatwords.com.au!
DennisGreater Melbourne (Outer), VIC
- VIC
- Verified customer
jn 792388 Air conditioning installation
The boys were extremely helpful, and when we asked about changing to ducted air there was no problem at all. we needed a large system for our house, which was expensive. the finance arrangements were very acceptable and handled very tactfully. the installation was done promptly and efficiently. We have no complaints at all and can highly recommend them.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards. Jims Plumbing 792388Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Service was great by laurence and conrad
My gravity fed, hot water unit, broke down on me.
Called up Jim's plumbing Adelaide.
Came within 30 min.
Gave me, the best long time solution for my HWU.
Plumber suggested me a Rheem 20 continues hot water unit. For the best time/long solution.
Was happy with the price.
Got installed within the hour
By laurence and conrad.
Job number 792726
Very professional and tidy
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim’s Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers’ needs are met. Kind Regards, Jims Plumbing 792726Similar opinion? Write a review on ieatwords.com.au!
- VIC
- Verified customer
791854 - Great service.
Nathan provided great advice, and the job was carried out efficiently. Very professional tradesmen. We had our Sewer pipe relined and the quality of work great, and also came with a 25 year gaurantee.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Jims Plumbing 791854Similar opinion? Write a review on ieatwords.com.au!
Linda PMetropolitan Adelaide, SA
- SA
- Verified customer
Same day service
Thanks Joe for coming out on the same day to fix a couple things in my home
I’m happy with the finished product and the way you provided me with the information I needed to know
JN#792626
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Jim’s Plumbing 792626Similar opinion? Write a review on ieatwords.com.au!
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SamPerth, WA
- WA
- Verified customer
792477 - 10/10 Top Plumber
Fast and easy, gets the job done right. Have used Jim’s Plumbing before and have asked for their services again. Highly recommended, appreciate Adam’s professional service, Jim’s Plumbing the guys to call =)
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim’s Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers’ needs are met. Kind Regards, Jim's Plumbing 792477Similar opinion? Write a review on ieatwords.com.au!
Brandon RobertsMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
Lauence job number 792434
Laurence completed the work in a prompt and professional manner, cleaning up after finishing and communicating all details of the process to us as necessary. We were very pleased with his presentation and how he did the job. Would heartily recommend.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Jim’s Plumbing 792434Similar opinion? Write a review on ieatwords.com.au!
NevilleSouth Australia
- SA
- Verified customer
Very good service and very helpful, done by Laurence
My hot water service, broke down on me, this morning.
Called Jims plumbing, they came instantly and gave me a quote on the spot for replacement and the best, long time solution for my situation.
Great quality, service and price.
Replaced my storage Hot Water Service, with a contunies flow Hot water Unit.
Done by Chris and Laurence
Job #792355
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards. Jim's Plumbing 792355Similar opinion? Write a review on ieatwords.com.au!
SamPerth, WA
- 2 reviews
- WA
- Verified customer
792271 - New toilet and kitchen tap
Adam & Joel did a fabulous job...very prompt.Adam was very clear with the information he gave me in regards to what was required for the actual job. Would not hesitate recommending them both.Five stars!
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your great experience. Providing a fixed price prior to commencing the work gives our customers complete peace of mind as they know exactly how much the job is going to cost them... Read more
without the nasty surprises. Our technicians take pride in their work and the end results speak for themselves. Kinds Regards, Jim's Plumbing 792271Similar opinion? Write a review on ieatwords.com.au!
Judy GPerth, WA
- 6 reviews
- WA
- Verified customer
792112 New bathroom taps
Luke attended promptly and was able to rectify my tap issue without fuss, I received a nice new crome set of basin taps and was extremely happy with the customer service and professional works.
I will be recommending Jims plumbing and Luke to all family and friends.
1 comment
Customer Service M.Jim’s Plumbing
Thank you, we really appreciate your support in sharing your experience. Ensuring our Customers have peace of mind at every job we are called out to be a high priority for us. A large proportion of ou... Read more
r work comes from Customers who have returned due to great service or referred Customers. Kind Regards, Jim's Plumbing 792112Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Leo B.asked
Hi guys I just want to ask how much do you charge for installing toilet bowl and canister. Thank you Leo.
No answers
Jacquieasked
Just one question, who owns Jim's Plumbing Adelaide because there are some things you need to know about your plumbers and staff. Could I please have an email address and phone to contact the owner?
5 answers
Apparently, Jim’s Plumbing Adelaide is the *only* licensee for the plumbing side of Jim’s... a deal apparently forged back at the origins of the Jim’s franchise organisation.
All the vans & drivers are employees of Adelaide, hence you’re not paying the guy who does the work, your paying the Adelaide overlord and his costs too. Hence the ridiculous pricing of parts & labour.
Legally, they’re ok, as they make the upfront charges clear when you book, but say nothing about the lack of basic customer rights, or overpriced incurred charges.
Never again. Ever. More than twice the highest estimate I had prior - and they broke existing fixtures - charged me to perform.a temporary fix - which I’ll have to find some more $$ to repair in the future!
These guys charge like QCs
THEY WONT BE GETTING MY M0NEY
Colinasked
How can you justify a bill for $640 to replace a pressure relief valve in 45 minutes? This appears a disgraceful rip off. How do you justify charging this amount? Please do not reply by stating that I agreed to the charge. That is not the point. The valve retails at less than $200, much less at Bunnings, making your non urgent visit with a call out charge of $73 a labour cost in the order of $480 an hour. - please justify.
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Customer Service M.Jim’s Plumbing
Thank you for leaving a positive review for Jim's Plumbing. So glad we came to your rescue on Sunday evening!! At Jim's Plumbing we aim to exceed our customers expectations to ensure you will come to ... Read more
us with all your plumbing needs for the future. Again thank you for your support. Kind regards, Jim's Plumbing 793472