Reviewer Photos & Videos
"What beautiful craftsmanship and Customer Service."
I ordered a Cassia Ottoman, to be made to my requirements. The finished product was delivered yesterday & I am thrilled with the result. I will be ordering another in a different fabric. The service from start to finish was exemplary. Kahn my King consultant & Sam & Antonio, the delivery team, were very efficient & polite to deal with. It was a pleasure to deal with this company.
Susan G
1 comment
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Gizelle - thanks for your help in choosing fabrics
Thanks Gizelle from Moore Park in helping us choose fabrics for our new couch and occasional chair. You have a great eye for colour. We look forward to our delivery.
1 comment
Elizabeth R.King Living
Hi Sandra, thank you for sharing the wonderful assistance you received from our Moore Park team member Gizelle. We have no doubt that Gizelle made the most of her expert knowledge to assist you in cho... Read more
osing the perfect fabric options for your new sofa and chair! We're sure these will be fantastic accompaniments to your existing furniture and we look forward to sharing your glowing review, she will be thrilled to know you were so impressed with her service.
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Carlos was perfect
Carlos was very professional and punctual, he called me to let me know he was on his way which was good for me fix the problem quickly and efficient thank you
1 comment
Elizabeth R.King Living
Hi Kerriann, thank you for sharing the great service provided by our service technician Carlos during his recent visit. While we're sorry his visit was necessary, we're so pleased to hear he was able ... Read more
to quickly and efficiently rectify the issue with your furniture!Similar opinion? Write a review on ieatwords.com.au!
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Carlos fixed recliner
Carlos came this morning in did a fantastic job fixing my recliner very quickly I was very pleased with his attitude he was so friendly and it was very pleasant to have him here and he did a very good job very fast I'm pleased I was very pleased with the way Carlos contacted me early this morning and was very polite in saying if that is ok for you very pleasant experience thank you
1 comment
Elizabeth R.King Living
Hi Maree, thanks for sharing the fantastic service provided by our technician Carlos during your recent service call. We're delighted to hear just how polite and friendly he was during his visit, expe... Read more
rtly rectifying the issues with your recliner in a quick and efficient manner. We look forward to sharing your review with our Head of Customer Service and hope you enjoy relaxing on your luxurious recliner sofa!Similar opinion? Write a review on ieatwords.com.au!
Service
Great service from Carlos, arrived on time very friendly and knew what to do immediately. Would definitely recommend his service for anyone who needs a job done (furniture repaired) Great help much appreciated.
1 comment
Elizabeth R.King Living
Hi Karac, thank you for sharing your experience with King Living and the efficient & friendly service provided by our Technician Carlos. It's great to hear that Carlos was quick in diagnosing the issu... Read more
e present, fixing this with no trouble before heading on his way. We're sorry his visit was necessary however thank you for your understanding in allowing us to rectify for you.Similar opinion? Write a review on ieatwords.com.au!
Great Service from Carlos!!
Quick and easy, very informative and helpful. We had a broken chair that needed fixing and Carlos came not only on time but early! Very friendly and great customer service. Good representative of King Living.
1 comment
Elizabeth R.King Living
Hi Lochlan, thank you for sharing the great repair service provided by our Technician Carlos. We're so pleased that Carlos arrived early and was quickly able to repair your damaged chair. It's great t... Read more
hat he was both friendly and informative during his visit, ensuring you were kept in the loop while he efficiently fixed the issues present. We look forward to sharing your feedback with Carlos and our Head of Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Best service
Customer service from King is wonderful. The service is very best provided by Carlos! He is very nice to repair the tv table, and I feel very grateful for his help.
1 comment
Elizabeth R.King Living
Hi Adam, thanks for sharing the great service you received from our Technician Carlos during his recent visit. While we're sorry his call in was necessary, it's wonderful to hear that he provided frie... Read more
ndly assistance as he repaired your tv unit. We look forward to sharing your comments with Carlos and our Head of Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Richard TjahjonoSydney, NSW
- 2 reviews
Amazing Service
I had Sam and Antonio deliver my bed and tv table - they communicated well, timely and were good guys that were very easy to work with in regards to constructing my furniture and moving things around. Would definitely recommend!
1 comment
Elizabeth R.King Living
Hi Richard, thanks for sharing the fantastic delivery service you received from our team Sam and Antonio! It's great to hear that they were informative and friendly; efficiently assembling your new be... Read more
d and tv unit and setting up where you wanted in your home. We're sure these will be great additions to your home and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
JulesSydney, NSW
Great quality, great delivery
As it always is the case with King Living, rug is of great quality and fair price when you take that into account. Delivery (Sam & Antonio) worked great, heads up 30 minutes out and very attentive.
1 comment
Elizabeth R.King Living
Hi Jules,
Thanks for sharing the great delivery you received from Sam & Antonio. We're so pleased to hear that they were courteous and efficient as they delivered your new rug. We're sure this will be... Read more
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ROB.JSydney, NSW
DELIVERY and ASSEMBLY - SAM & ANTONIO
Sam and Antonio delivered and assembled two gas lift storage beds for me today, one king and one queen. The delivery arrived on time, the boys were extremely friendly, skilled, clean and efficient. I couldn't be happier with their service and attitude, something that clearly set Sam and Antonio apart from a lot of delivery drivers I have had recently. I would highly recommend Sam and Antonio to anyone ordering from King Living. Rob
1 comment
Elizabeth R.King Living
Hi Rob,
Thanks so much for sharing the exceptional delivery service you received from our team Sam and Antonio yesterday. We consider Sam & Antonio our 'dream team' and its reviews like this that real... Read more
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Elizabeth
- 2 reviews
Carlos Technican
Excellent professional services by Carlos this afternoon. Carlos is truly knowledgeable and experienced in the understanding and handling of the Electronics / Mechanical technical matters. I am so grateful for his expertise, a real Assets to KingLiving.
Thankyou Carlos.
Elizabeth - Paddington NSW.
1 comment
Elizabeth R.King Living
Hi Elizabeth, thank you for sharing the wonderful service you received from our Technician Carlos. While we're sorry his visit was necessary, we're so pleased that he was professional and informative ... Read more
as he rectified your concerns and quickly had your furniture back in perfect operation. We hope you are now back to relaxing in the comfort of your King sofa and we look forward to sharing your review with Carlos and our Head of Customer Service.Similar opinion? Write a review on ieatwords.com.au!
excellent service
very good quality sofa, easy to set up and move. Delivery guys sam and Antonio are really nice and professional :) They helped me move and set up my sofa very quickly, and they took away all packing materials in the end, which help me avoid cleaning by myself. Very good service!
1 comment
Elizabeth R.King Living
Hi Terri,
Thanks so much for sharing the great experience you've had with King Living and the terrific delivery service you received from Sam & Antonio. We're so pleased that they were both profession... Read more
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Excellent and professional service from King Living delivery crew Sam and Antonio
The crew who delivered our lounge (Sam & Antonio) were professional, friendly, considerate and their customer service and team work was a pleasure to witness and be apart of. Thank you!
1 comment
Elizabeth R.King Living
Hi, thanks for sharing the five star service you received from Sam and Antonio during your recent delivery. It's excellent to hear that they provided assistance that was both friendly and professional... Read more
as they delivered and assembled your new sofa. We're sure this will be a much-loved addition to your home and we look forward to sharing your review with our Head of Despatch.Similar opinion? Write a review on ieatwords.com.au!
DutchieSydney, NSW
- 7 reviews
Poor after sales service and uncomfortable Jasper chairs
Daniel provided good customer sales service.
Unfortunately the two Jasper chairs we purchased are very uncomfortable (gives us lower back pain) and we cannot sit in the chairs for long. There is no give/softness in the back cushions/support modules (very firm). The bottom cushions are not deep enough for comfort (cushion should tuck under your knees), it feels like you are sitting in a dining chair (stiff/upright and little under the leg support), it is definitely not a relaxing lounge. When we sit on the chairs we cannot find any spot we are ...Read more
comfortable sitting. We have tried additional pillow supports, moved cushions and modules to no avail. The chairs are made with no comfort in mind. We are very disappointed as we cannot use the chairs unless we want continual back pain. We requested a refund for the chairs due to poor workmanship in comfort, not that we changed our mind. King Furniture would not let us return these chairs as they were floor stock. Delivery was o.k but they were not flexible on days/time. Joiners for chairs were forgotten upon delivery. Very poor after sales service who were not interested in helping us in anyway.7 comments
Elizabeth R.King Living
Hi Brigitte,
Thank you for sharing your review. We're so pleased to hear that Daniel provided such excellent service while assisting you in purchasing two Jasper II chairs for your home.
We are aware ... Read more
We have just heard from your After Sales Service who regretably are not prepared to assist us in anyway other than suggest wait until the pillows soften over time.
The problem lies in the design of t... Read more
Elizabeth R.King Living
Hi Brigitte,
We acknowledge that you have significantly edited your original review to remove the wonderful service you received in the Moore Park showroom and the extensive efforts Daniel went to to ... Read more
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FrancesSydney, NSW
Excellent service
I visited the store at Moore Park and was assisted by Giselle. She was extremely helpful in demonstrating the range of ways the furniture could be assembled which I had purchased at King several years ago. I learned a great deal about how adaptable the Delta III is which has given the furniture a new lease of live for me. My friends and I were very impressed by the service we received.
1 comment
Elizabeth R.King Living
Hi Frances, thank you so much for sharing the wonderful service you received from Gizelle during your recent visit to our Moore Park showroom. We're so pleased that during your visit Gizelle assisted ... Read more
in showing you the amazing flexibility your Delta sofa offers, and how you can re-arrange the sofa into a number of different configurations so it can suit different spaces and requirements you may have! It's wonderful to hear that this has re-excited you about your sofa and that now you can make the most of everything it has to offer. We look forward to sharing your fantastic review with Gizelle, we know she will be so pleased to hear how helpful her advice and guidance has been.Similar opinion? Write a review on ieatwords.com.au!
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Beautiful products, great delivery
Frances in-store was super helpful getting me the best items for my needs and clearly outlying production times. The store constantly gave me updates on shipping and delivery
Sam & Moe were superstars on delivery day. Incredibly polite and efficient. Set everything up and took away the packaging
1 comment
Elizabeth R.King Living
Hi Tim, thanks for sharing the terrific experiences you had both during your initial showroom consultation and recent delivery.
It's fantastic that our Moore Park team member Frances offered informat... Read more
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LeslieSydney, NSW
Great sofa delivered by Sam and Moe
I bought my new Zaza sofa at the King Livng Moore Park. The staff there were very helpful and patient while I perused the fabric choices and took some time to decide. The sofa arrived today and I am very pleased with the final product. My only issue was with the delay in delivery. Although the delivery date was 2 months from the date purchase, it was delayed another 2 times due to issues in the workshop. Very frustrating. Sam & Moe delivered and assembled it today and they couldn't have been a more helpful, friendly and professional team.
1 comment
Elizabeth R.King Living
Hi Leslie, thank you for sharing your experience with King Living. It's wonderful to hear that you received such considerate and helpful assistance from our Moore Park team, which resulted in you sele... Read more
cting the fantastic Zaza sofa for your home! We're so pleased also that you received such great service from Sam & Moe during your recent delivery as they assembled your new sofa in your home. We apologise for the delay in production and are sorry any inconvenience caused by your sofa not arriving when intended. We hope you are loving relaxing on your new Zaza and thank you for your feedback.Similar opinion? Write a review on ieatwords.com.au!
JacobSydney, NSW
This was a amazing experience
Love my king Living furniture and it was a professional experience with Sam and I will be buying more furniture from king Living thanks again Sam and moe for a professional experience
1 comment
Elizabeth R.King Living
Hi Jacob, thank you for sharing the fantastic delivery service provided by our team Sam & Moe! We're so pleased to hear that they offered professional service and that you intend to purchase additiona... Read more
l pieces from King Living in the future. We hope you enjoy these new additions to your home and look forward to welcoming you back soon!Similar opinion? Write a review on ieatwords.com.au!
Vu NSydney, NSW
- 2 reviews
King Living Delivery
Sam and Moe delivered and assembled my Delta 3 sofa. They were friendly, professional, efficient, clean and took the time to show me how to use the sofa. They worked in a very small space and made it work.
1 comment
Elizabeth R.King Living
Hi Vu, thanks for sharing the great delivery service you received from our team Sam & Moe. It's wonderful that they were both friendly and professional as they expertly navigated the small space avail... Read more
able, assembling your new Delta III sofa with ease. We're so pleased to hear that they then took the time to show you some of the great features of the Delta III to ensure you got the most out of your sofa! We're sure this will be the perfect addition to your home and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
RobynIllawarra, NSW
Looking forward to the arrival of our ooutdoor furniture
Thankyou Kahn for all your help in purchasing our outdoor furniture. You were able to show us different ideas and answer our questions and even keep your cool when I changed my mind on colours LOL Your assistance was what we needed in such a large financial purchase.
1 comment
Elizabeth R.King Living
Hi Robyn,
Thank you for sharing the fantastic service provided by Kahn in our Moore Park showroom. We're delighted to hear Kahn was patient and understanding as you considered our range, assisting you... Read more
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Questions & Answers
Beate Lasked
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
5 answers
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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Elizabeth R.King Living
Hi Susan, thank you so much for sharing the fantastic experience you've had with King Living and the great service you've received from both Kahn in our Moore Park showroom and also our delivery team ... Read more
Sam and Antonio. We're delighted to hear that Kahn was so helpful in assisting you to select the perfect covering option for your new Cassia Ottoman, and that Sam and Antonio provided polite and efficient service while delivering to your home. It's wonderful to hear you intend to purchase another ottoman soon, and we look forward to welcoming you back into our Moore Park showroom!