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Reviews

4.8

259 reviews
5
(238)
4
(8)
3
(3)
2
(1)
1
(9)
  • Product Quality
    4.9 (122)
  • Return Claim MadeYes (3) · No (120)
  • Warranty Claim MadeYes (18) · No (104)
  • Product Appearance As advertised (82%) · Not as advertised (18%)
  • Customer Service
    4.9 (123)
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Fiona

FionaSydney, NSW

Wonderful service from decision-making to delivery

published

Two shoutouts to your great team! First, to Maryanne S at Moore Park for her helpful and friendly service, guiding us patiently through options and expertly assisting us to choose the right ones for our home. Second, to Sam and Moe, polite, professional and efficient guys who carefully delivered and installed our sofa, and cleaned up afterwards, all with a smile on their faces. Thank you very much!



1 comment
King Living
Elizabeth R.King Living
Alexander D

Alexander DSydney, NSW

Beautifully presented store and amazing service!

published

My trip to King living was rather unexpected to be honest. I am a local and knew of the stores presence but never went in to have a look at the products.

I went in and was greeted my Kahn who I later found out was the store manager. His friendly personality and deep deep product knowledge was really comforting and made me feel comfortable with all the questions I was asking. He was also able to give me recommendations on colours and styles based on my current setup at home!



The store was well laid out and genuinely a joy to shop in.

Looking forward to my new ZaZa couch when it arrives. Thanks so much for the help and overall experience.

1 comment
King Living
Elizabeth R.King Living

Great Delivery

published

Sam and Moe delivered my lounges, set them up and took away all the packaging. They were very friendly and even took off their shoes at the door as it was raining!

1 comment
King Living
Elizabeth R.King Living
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This is customer service

published

Recently purchased a new lounge package from King Living Moore Park. When the delivery day arrived, was excited to get the phone call from Sam to say they were on the way. Sam and Moe were careful in unpacking and putting together the lounge. They took the time to explain how it could be adjusted and suggested some different configurations for the space. When they left, they took everything with them and left my place looking like they were never there - apart from the lounge. The highest degree of professionalism and so courteous. What a fantastic way to leave a customer to enjoy their new lounge. Thanks guys!

1 comment
King Living
Elizabeth R.King Living

Very good service, quick and smooth delivery

published

Very helpful in the shop and helped us getting the couch earlier than originally planned. The delivery by Sam and Moe was very smooth, well planned and very neatly done!

1 comment
King Living
Elizabeth R.King Living
Vincent

VincentSydney, NSW

  • 3 reviews

Great Product, Great Service

published

Sam & Moe delivered our new lounge. Despite the difficulties of finding us due to road closures they were friendly and professional. I was very satisfied with the product and service.

1 comment
King Living
Elizabeth R.King Living
Also frustrated

Also frustratedSydney, NSW

  • 2 reviews

Well worth the investment

published

Got lounge on sale, staff extremely helpful n knowledgeable. Wouldn't buy the scotchgard protection next time, though. Do it yourself for far cheaper. Very happy with look, comfort n performance.

1 comment
King Living
Elizabeth R.King Living

best customer service from the showroom to the delivery

published

ordered several items from king, Kahn from Moore Park was excellent, very attentive and was a pleasure to deal with. Dean and Bill the delivery men, were amazing, very professional and provided excellent customer service. was a very seamless transaction.

1 comment
King Living
Elizabeth R.King Living
Sandra B

Sandra BSydney, NSW

  • 2 reviews

Fantastic service from store to delivery !

published

The experience of our first purchase from King Living has been fantastic.
From the very attentive and thorough explanation of products provided by staff at the Moore Park store, to the friendly and very efficient delivery team. Culminating in the current enjoyment of the workmanship of the Jasper lounge at home. Wish all furniture purchases were as easy.

1 comment
King Living
Elizabeth R.King Living
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Jo and David

Jo and DavidSydney, NSW

Second King Sofa Purchase - Happy King Campers!

published

Bill and Dean have just delivered and installed our new sofa. It looks fab' and the boys were great. Very happy!
Efficient, on time and exactly as ordered - thanks King Living!

1 comment
King Living
Elizabeth R.King Living
Lucas M.

Lucas M.Sydney, NSW

Gizelle @ Moore Park: legend

published

Gizelle could not have been more helpful, honest and knowledgeable. She knows her product and has a great mind for interior design. Surrounded by a great team and a well presented showroom. We’ll be back!

1 comment
King Living
Elizabeth R.King Living
NanInc

NanIncSydney, NSW

Impressed

published

We were in a hurry and Maryanne wasted no time in jumping to action (including providing a much needed bottle of water).... obtained all the essentials from us and sorted the non-essentials later with a follow-up email. Maryanne was a dream! Wish shopping for furniture was always this easy and pleasant. Well done.

1 comment
King Living
Elizabeth R.King Living
SHB

SHBSydney, NSW

  • 2 reviews

Excellent service

published

We had a King bed delivered this morning.
Dean & Bill were exceptional, they installed the bed and cleaned up after installation.
Very professional & clearly take pride in their work.
It is refreshing to have such dedicated people.
Their customer service was faultless.
Thank you

2 comments
King Living
Elizabeth R.King Living
SHB
SHB

Thank you

Excellent delivery

published

I had a new entertainment unit delivered to my apartment last week.
Sam and Moe were fantastic in problem solving the situation as we have stairs and the unit was heavy.
They conducted themselves very professionally and were at all times very respectful and polite. I would like to highlight that Sam was very good at directing Moe and giving him very good instruction.
Such a pleasure to have our unit installed by two very valuable King Team members, Well Done!

1 comment
King Living
Elizabeth R.King Living
Angela

AngelaSydney, NSW

Maryanne - great service

published

We had come to the store having done our homework for what we wanted online. As soon as Maryanne saw us & knew we were serious customers she did not deviate & spend time with other customers despite many others also wanting attention. However she did acknowledge other customers requiring assistance. Maryanne was extremely helpful in the numerous questions we had regarding materials, colours, adding & accessories. The whole shopping experience, with 10 & 11 year old daughters in tow, was a pleasant one. We are still awaiting the finished product, so I hope our satisfaction with the end product matches our satisfaction with the service.

1 comment
King Living
Elizabeth R.King Living
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Joy M.

Joy M.Sydney, NSW

Excellent service

published

We had amazing service from Gizelle at Moore Park store, she assisted and helped us with measurements and making sure we chose the correct leather modular for a tight space. Very professional and really made us comfortable enough to commit. Can’t wait for delivery.

1 comment
King Living
Elizabeth R.King Living
Denise

DeniseSydney, NSW

Very good products and service

published

I purchased a sofa bed from King Living. Delivery was efficient, with phone calls in advance and on arrival. Friendly delivery from Sam and Moe. Sofa is as ordered thank you.

1 comment
King Living
Elizabeth R.King Living

Hi Denise, thank you for sharing the great service you received from our team Sam & Moe during the recent delivery of your new sofa bed! We will be sure to pass on your positive feedback to our Head of Despatch, and thank you for choosing King Living

Douglas Wilson

Douglas WilsonSydney, NSW

The worst retail customer experience I've ever had!

published
1 comment
King Living
Elizabeth R.King Living
CMY

CMYSydney, NSW

  • 2 reviews

Excellent service, delivery time and setup

published

The buying experience was very easy and not pushy like some furniture stores. Nimbus leather lounge received within 7 weeks and exactly on the day they promised. Sam and Moe delivered and installed. They were very efficient, courteous, cleaned up all the packaging and helped explain how to use. Very happy!

1 comment
King Living
Elizabeth R.King Living

Perfect experience

published

I had Sam and Moe installated my king bed last Friday. They are really friendly and helpful. Done a great job and cleaned up all packages. They are very professional and work as great team. A big thank to Sam and Moe!

1 comment
King Living
Elizabeth R.King Living
Page 5 of 13
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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