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FionaSydney, NSW
Wonderful service from decision-making to delivery
Two shoutouts to your great team! First, to Maryanne S at Moore Park for her helpful and friendly service, guiding us patiently through options and expertly assisting us to choose the right ones for our home. Second, to Sam and Moe, polite, professional and efficient guys who carefully delivered and installed our sofa, and cleaned up afterwards, all with a smile on their faces. Thank you very much!
1 comment
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Alexander DSydney, NSW
- NSW, Moore Park
- Verified customer
Beautifully presented store and amazing service!
My trip to King living was rather unexpected to be honest. I am a local and knew of the stores presence but never went in to have a look at the products.
I went in and was greeted my Kahn who I later found out was the store manager. His friendly personality and deep deep product knowledge was really comforting and made me feel comfortable with all the questions I was asking. He was also able to give me recommendations on colours and styles based on my current setup at home!
The store was well laid out and genuinely a joy to shop in.
Looking forward to my new ZaZa couch when it arrives. Thanks so much for the help and overall experience.
1 comment
Elizabeth R.King Living
Hi Alexander,
Thanks so much for sharing the exceptional experience you recently enjoyed in our Moore Park showroom. We're so pleased to hear that Kahn provided you with friendly and informative servi... Read more
Similar opinion? Write a review on ieatwords.com.au!
Great Delivery
Sam and Moe delivered my lounges, set them up and took away all the packaging. They were very friendly and even took off their shoes at the door as it was raining!
1 comment
Elizabeth R.King Living
Hi McMurphy, thanks for sharing the polite and efficient service you received from Sam & Moe during your recent delivery. We're so pleased to hear that they were considerate and friendly, taking care ... Read more
as they delivered and assembled your new furniture. We're sure your new sofas will be a fantastic addition to your home and we look forward to sharing your great comments with our Despatch coordinator.Similar opinion? Write a review on ieatwords.com.au!
Find out how King Living NSW, Moore Park compares to other Furniture Shops
Know better, choose better.
This is customer service
Recently purchased a new lounge package from King Living Moore Park. When the delivery day arrived, was excited to get the phone call from Sam to say they were on the way. Sam and Moe were careful in unpacking and putting together the lounge. They took the time to explain how it could be adjusted and suggested some different configurations for the space. When they left, they took everything with them and left my place looking like they were never there - apart from the lounge. The highest degree of professionalism and so courteous. What a fantastic way to leave a customer to enjoy their new lounge. Thanks guys!
1 comment
Elizabeth R.King Living
Hi Jon, thank you for sharing your fantastic King Living experience. We are thrilled to hear that Sam and Moe provided courteous and professional care when delivering and installing your new sofa. W... Read more
e look forward to passing on your lovely comments, Sam and Moe will really appreciate you taking the time to write this lovely review, and we are sure you will continue to enjoy your new King Living sofa for many years.Similar opinion? Write a review on ieatwords.com.au!
Very good service, quick and smooth delivery
Very helpful in the shop and helped us getting the couch earlier than originally planned. The delivery by Sam and Moe was very smooth, well planned and very neatly done!
1 comment
Elizabeth R.King Living
Hi Allert, thanks for sharing the great purchase experience you've had with King Living. We're so pleased that our team were able to assist you in arranging a suitable delivery time frame, and also th... Read more
at Sam & Moe provided a five star delivery service. We're sure you will enjoy relaxing on your new sofa and will be sure to share your comments with our Despatch Manager.Similar opinion? Write a review on ieatwords.com.au!
VincentSydney, NSW
- 3 reviews
Great Product, Great Service
Sam & Moe delivered our new lounge. Despite the difficulties of finding us due to road closures they were friendly and professional. I was very satisfied with the product and service.
1 comment
Elizabeth R.King Living
Hi Vincent, thanks for sharing the fantastic service provided during your recent delivery. It's great to hear that our team Sam & Moe overcame the obstacles surrounding access to your home, offering f... Read more
riendly and professional service while delivering your new sofa. We're sure this will be a fantastic addition to your home and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
Also frustratedSydney, NSW
- 2 reviews
Well worth the investment
Got lounge on sale, staff extremely helpful n knowledgeable. Wouldn't buy the scotchgard protection next time, though. Do it yourself for far cheaper. Very happy with look, comfort n performance.
1 comment
Elizabeth R.King Living
Hi, thank you for sharing the fantastic assistance you received from our Moore Park showroom team during your recent purchase. We're so pleased to hear that the team offered friendly & informative ser... Read more
vice while helping you to select the perfect furniture for your home. We're sure you've made an excellent choice and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
best customer service from the showroom to the delivery
ordered several items from king, Kahn from Moore Park was excellent, very attentive and was a pleasure to deal with. Dean and Bill the delivery men, were amazing, very professional and provided excellent customer service. was a very seamless transaction.
1 comment
Elizabeth R.King Living
Hi Jaz, thank you for sharing your excellent King Living customer service experience. We are so pleased to hear that from your first contact with Kahn in our Moore Park Showroom, through to your deli... Read more
very by Dean and Bill, you have received seamless professional care and service. We look forward to passing on your lovely feedback to Kahn Dean and Bill, it will certainly make their day.Similar opinion? Write a review on ieatwords.com.au!
Sandra BSydney, NSW
- 2 reviews
Fantastic service from store to delivery !
The experience of our first purchase from King Living has been fantastic.
From the very attentive and thorough explanation of products provided by staff at the Moore Park store, to the friendly and very efficient delivery team. Culminating in the current enjoyment of the workmanship of the Jasper lounge at home. Wish all furniture purchases were as easy.
1 comment
Elizabeth R.King Living
Hi Sandra,
Thank you so much for sharing your exceptional experience with King Living during your first purchase! We're delighted to hear that our Moore Park team provided such attentive, informative ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how King Living NSW, Moore Park compares to other Furniture Shops
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Jo and DavidSydney, NSW
Second King Sofa Purchase - Happy King Campers!
Bill and Dean have just delivered and installed our new sofa. It looks fab' and the boys were great. Very happy!
Efficient, on time and exactly as ordered - thanks King Living!
1 comment
Elizabeth R.King Living
Hi Jo & David,
Thank you for sharing the excellent delivery service you received from our team Bill & Dean earlier today! It's wonderful that they offered friendly and efficient service while they del... Read more
Similar opinion? Write a review on ieatwords.com.au!
Lucas M.Sydney, NSW
Gizelle @ Moore Park: legend
Gizelle could not have been more helpful, honest and knowledgeable. She knows her product and has a great mind for interior design. Surrounded by a great team and a well presented showroom. We’ll be back!
1 comment
Elizabeth R.King Living
Hi Lucas, thank you for sharing the fantastic service you received in our Moore Park showroom from Gizelle. She is a very experienced and valued member of our team, and we're sure she gave excellent s... Read more
uggestions! We look forward to welcoming you back soon.Similar opinion? Write a review on ieatwords.com.au!
NanIncSydney, NSW
Impressed
We were in a hurry and Maryanne wasted no time in jumping to action (including providing a much needed bottle of water).... obtained all the essentials from us and sorted the non-essentials later with a follow-up email. Maryanne was a dream! Wish shopping for furniture was always this easy and pleasant. Well done.
1 comment
Elizabeth R.King Living
Hi NanInc, thank you for sharing the excellent service you received from Maryanne during your recent time in our Moore Park showroom. We're so pleased to hear that Maryanne offered service perfectly s... Read more
uited to your needs, confirming your requirements and allowing you to get on with your busy day without getting bogged down in the showroom & having all the details in your inbox when you were ready to review. We're sure you've made a fantastic choice and thank you for visiting King Living.Similar opinion? Write a review on ieatwords.com.au!
SHBSydney, NSW
- 2 reviews
Excellent service
We had a King bed delivered this morning.
Dean & Bill were exceptional, they installed the bed and cleaned up after installation.
Very professional & clearly take pride in their work.
It is refreshing to have such dedicated people.
Their customer service was faultless.
Thank you
2 comments
Elizabeth R.King Living
Thank you for sharing your excellent delivery service experience. It is wonderful to hear how Dean & Bill were professional and provided exceptional care and attention when delivering and installing ... Read more
your new bed. We really appreciate your kind words and feedback, we will certainly pass your review to Dean, Bill and the Delivery Manager, they will be delighted.Thank you
Similar opinion? Write a review on ieatwords.com.au!
Excellent delivery
I had a new entertainment unit delivered to my apartment last week.
Sam and Moe were fantastic in problem solving the situation as we have stairs and the unit was heavy.
They conducted themselves very professionally and were at all times very respectful and polite. I would like to highlight that Sam was very good at directing Moe and giving him very good instruction.
Such a pleasure to have our unit installed by two very valuable King Team members, Well Done!
1 comment
Elizabeth R.King Living
Hi Christine, thank you for sharing the fantastic delivery experience you had with our team Sam & Moe. It's excellent to hear that Sam & Moe were polite & friendly while they navigated the tricky acce... Read more
ss and delivered your new entertainment unit. We're sure this is the perfect addition to your home, and we will be sure to pass on your great feedback to our Head of Despatch.Similar opinion? Write a review on ieatwords.com.au!
AngelaSydney, NSW
Maryanne - great service
We had come to the store having done our homework for what we wanted online. As soon as Maryanne saw us & knew we were serious customers she did not deviate & spend time with other customers despite many others also wanting attention. However she did acknowledge other customers requiring assistance. Maryanne was extremely helpful in the numerous questions we had regarding materials, colours, adding & accessories. The whole shopping experience, with 10 & 11 year old daughters in tow, was a pleasant one. We are still awaiting the finished product, so I hope our satisfaction with the end product matches our satisfaction with the service.
1 comment
Elizabeth R.King Living
Hi Angela, thank you for sharing the exceptional service you received from our Moore Park team member Maryanne. The final week of our sales can be extremely busy in our showrooms, so it's great to hea... Read more
r that Maryanne treated you as her number one priority whilst working with you to find the perfect furniture for your home. It's wonderful that Maryanne took your needs into consideration during the selection process, assisting you in choosing the colours, materials and accessories which would come together to make the best sofa for your family. We thank you again for choosing King Living, and are sure you will absolutely love your new furniture when it arrives!Similar opinion? Write a review on ieatwords.com.au!
Find out how King Living NSW, Moore Park compares to other Furniture Shops
Know better, choose better.
Joy M.Sydney, NSW
Excellent service
We had amazing service from Gizelle at Moore Park store, she assisted and helped us with measurements and making sure we chose the correct leather modular for a tight space. Very professional and really made us comfortable enough to commit. Can’t wait for delivery.
1 comment
Elizabeth R.King Living
Hi Joy,
Thank you so much for sharing the fantastic service you received from Gizelle whilst visiting our Moore Park showroom. It's wonderful to hear that Gizelle considered your needs, expertly guid... Read more
Similar opinion? Write a review on ieatwords.com.au!
DeniseSydney, NSW
Very good products and service
I purchased a sofa bed from King Living. Delivery was efficient, with phone calls in advance and on arrival. Friendly delivery from Sam and Moe. Sofa is as ordered thank you.
1 comment
Elizabeth R.King Living
Hi Denise, thank you for sharing the great service you received from our team Sam & Moe during the recent delivery of your new sofa bed! We will be sure to pass on your positive feedback to our Head of Despatch, and thank you for choosing King Living
Similar opinion? Write a review on ieatwords.com.au!
Douglas WilsonSydney, NSW
- NSW, Moore Park
- Verified customer
The worst retail customer experience I've ever had!
I purchase Reo 3 seat sofa 12 months ago. I went to King because they advertise their products as being the best, of superior quality and construction. My sofa arrived 3 months later, this is usually the time it takes. A few weeks had past, I started to notice that the metal hinges, allowing the headrest to be adjusted, were visible and protruding, covered only by a thin layer of leather. They were very dangerous, so much so that my girlfriend hurt her back when sitting on the sofa, and caused a nasty bruse. When I contacted King Customer care ...Read more
about this, (took 3 weeks to get reply) I was told there was nothing wrong with my sofa, that it's exactly like all their Reo sofas. It was nothing short of exhausting dealing with King Customer service, and after three months of endless correspondence they finally agreed to sent a Technician out and inspect my sofa. The Technician took one look at it, and immediately said it was faulty, he ask what would I like to have done. I asked for a replacement sofa, this was approved one week later. The replacement Reo arrived 3 months later, and by all accounts it seemed to be as I had originally purchased, no visible signs of those metal hinges. Several weeks had past and the exact same fault started appearing, the hinges were once again visible, and this time it was worse than before. I'm a very house proud person, who takes exceptional care of their belongings, I don't have any children or pets who could have inadvertently caused these issues to occur. It's simply a badly designed sofa! Once again I was in touch with KING Living customer care to request that the sofa be removed and a full refund be provided. After another round of exhausting emails, I was told they would collect the sofa and give a full refund. Not once during this entire experience, and dealings with their customer service department, did a representative actually call me, even after I'd reached a point of absolute frustration and asked for a manager to call me to discuss my concerns. I feel utterly let down by King, left with the feeling they do not actually value their customers. No one contacted me to offer an apology, or to somehow attempt to retain my custom. They simply disguarded me, and left me without a sofa. I am now struggling to have my refund transferred to my bank account, and have just been given excuses for why it hasn't been done. BE WARNED, you may receive great service from the sales team at point of sale in their showrooms, however that's where it ends. There is absolutely no level of after sales customer support if you actually need it. This is without doubt the worst retail customer experience I've ever had in my life. Think carefully before you purchase a King Living sofa! I will NEVER deal with King Living again.1 comment
Elizabeth R.King Living
Hi Douglas, we are extremely disappointed to to hear about your negative customer service experience. We have referred to our After Sales Manager as a high priority. On behalf of King Living we do a... Read more
pologise that things have not been as they should have, please be assured we do honour our warranty and we will be in touch shortly.Similar opinion? Write a review on ieatwords.com.au!
CMYSydney, NSW
- 2 reviews
Excellent service, delivery time and setup
The buying experience was very easy and not pushy like some furniture stores. Nimbus leather lounge received within 7 weeks and exactly on the day they promised. Sam and Moe delivered and installed. They were very efficient, courteous, cleaned up all the packaging and helped explain how to use. Very happy!
1 comment
Elizabeth R.King Living
Hi, thank you for sharing the outstanding service you received from Sam & Moe during your recent delivery. We're so pleased to hear that you had such a pleasant experience whilst purchasing your Nimbu... Read more
s sofa in our Moore Park showroom, and also a smooth and efficient delivery from our team Sam & Moe. We're sure you will love relaxing in comfort on your new sofa for many years, and thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
Perfect experience
I had Sam and Moe installated my king bed last Friday. They are really friendly and helpful. Done a great job and cleaned up all packages. They are very professional and work as great team. A big thank to Sam and Moe!
1 comment
Elizabeth R.King Living
Hi Wei, thank you so much for taking the time to share your five star delivery experience. We are thrilled to hear how Sam and Moe were friendly and professional as they installed you new King Bed pe... Read more
rfectly. We will pass on your lovely words of thanks to Sam and Moe, and now you can relax and enjoy your new bed.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Beate Lasked
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
5 answers
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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Elizabeth R.King Living
Hi Fiona, thank you for sharing the fantastic service you received both during your time in our Moore Park showroom and also during your recent delivery!
such considerate assistance, helping you to navigate the range of sofas available to find one which would be an excellent addition to your home. It's great also that Sam & Moe provided such top delivery service which was friendly, professional and efficient. We're sure you've made the perfect choice and will enjoy relaxing on your new sofa for many years! We look forward to sharing your comments with both Maryanne and our Head of Despatch.We're delighted to hear that Maryanne offered ... Read more