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awiklendtSydney Surrounds, NSW
- 2 reviews
- Verified customer
Excellent
Peter came to repair two of our malfunctioning washing machines. He was quick and fixed both in no time at all. No parts were required, so there was no wait to get machines working. Very professional and clearly knew what he was doing. Thank you Peter!
Edit: Also, booking the service online was very quick and easy.
1 comment
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SueSydney Surrounds, NSW
Serviceman we had let his company down terribly. One receptionist was very rude and particularly unhelpful.
At the same time our dryer broke down- the door would not close properly,our ovens both died.
Having had a great service from this company in the past I called them again. We had a serviceman who was lacking the competence we expected.
Firstly our oven required replacing- he measured it and gave us incorrect measurements- I rechecked before going out to buy an oven and discovered he was 20 cm out!
The dryer required a spare part and because it was the new year period we were not too distressed waiting for 10 days for it.
He came out again a...Read more
nd turned the dryer around and then called me in to point out a crack in the corner of the front of the machine (that I had never noticed) . He went to great lengths to tell me he did not do it. I kept silent as it would not affect the machine working. Unhappy as I was, it was not a huge crack. The dryer worked for 1 load before it failed again.1 comment
Company O.Master Appliance Service
Dear Sue, thank you for your review and update. I will take on board your comments as we continue to improve our service.
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gail1461Sydney, NSW
- 3 reviews
- Verified customer
Don't forget to ask what their mark up on parts is?
Recently had oven fixed at great expense. Technician was helpful and Master Appliances went to
great trouble explain their high labour charges. $110 to turn up and then $30 per 10 minutes.
Cost about $140 first time. Quoted around $300 for new part and to fit. As house was going on market time was of the essence. Took around 25 mins to fit new part. when I received the invoice the part was charged at $199 plus GST and in addition $12 freight. Total Cost for job was around $430. The cost of the part to buy is around $69 which means they marked i...Read more
1 comment
Company O.Master Appliance Service
Dear Gail, I am not sure why you accepted our quotes if you were not happy with the price that we quoted. As you state, we do go to great trouble to advise customers of our fees and charges including ... Read more
the call out fee before we attend for service to avoid any dispute. Our $140 Call Out fee is lower than most of our competition, as I explained to you. We quoted the part and labour to fit this part and you accepted this quote. We attended in your requested time frame, time being of the essence, and completed the repair. I expect that the part you had been quoted on was not the part we replaced as our cost was significantly higher. We use original manufacturers parts and give a 12 month warranty on parts.Similar opinion? Write a review on ieatwords.com.au!
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Mike JSydney, NSW
Great Service
Crisis ! Our Ilve oven broke down a week before Christmas. Master Appliances pulled out all the stops, found the right part, and had it working again on Dec 23. They were helpful, friendly, and hugely efficient. We've very grateful.
1 comment
Company O.Master Appliance Service
Thank you Mike for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Excellent service, prompt and efficient
Very impressed with Peter who was professional and helpful in the manner in which he serviced our 16 year old Maytag. I have no hesitation in recommending Master Appliance Service. Thanks Peter!
1 comment
Company O.Master Appliance Service
Thank you Georgia for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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celie c.Sydney, NSW
Service
Excellent service from Arpan. Turned up when expected, provided clear advice about oven issues and cost estimate reasonable even thought my appliance did not displayed model number to reference and I had no idea where its reference manuals now are. Arpan was able to correctly source parts required. Completed job quickly and left area in order. Would definitely choose this service provider again.
1 comment
Company O.Master Appliance Service
Thank you Celie for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Clean machine
Arpan was punctual, courteous and very helpful. I now know how to look after my machine to avoid a similar issue in the future. I am very pleased with the service I've had.
1 comment
Company O.Master Appliance Service
Thank you Gail for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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RosemarySydney, NSW
Prompt, friendly and helpful
After booking online I received a call from Olivia who confirmed my booking. She sounded very friendly. On the appointed day, Peter arrived with a friendly greeting and immediately went to work. He explained the problem in terms I understood and, while the news was not good about my 11 year old appliance, he offered very useful advice. Well done MAS!
1 comment
Company O.Master Appliance Service
Thank you Rosemary for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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TrevorSydney, NSW
Excellent Work Apran!
Apran was punctual showing up during the designated time slot; he is a polite and knowledgeable technician. He came out to service our LG dryer, and was able to quickly isolate the problem and came back 3 days later with the necessary part to solve the malfunction. Highly recommend and would use Apran's services again.
1 comment
Company O.Master Appliance Service
Thank you Trevor for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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VinceSydney, NSW
Efficient
Arpan turned up on time and is a polite and professional technician. Resolved our Maytag washing machine issue promptly and more importantly left our laundry in a clean state. Would definitely recommend to others.
1 comment
Company O.Master Appliance Service
Thank you Vince for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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chook1AU
- 4 reviews
- 5 likes
Great Job
Arpan from Master Appliances Repaired our dishwasher. He identified the problem quickly. He arrived in the arranged time frame. Our dishwasher was extremely hard to access however Arpan did an excellent job. He was polite, efficient, good natured and professional. Thank you.
1 comment
Company O.Master Appliance Service
Thank you Chook1 for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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GlinnSydney, NSW
- 2 reviews
Excellent service
Arpan could not have been more helpful, courteous and professional. He knew his job and was quick but thorough. A valuable member of your staff who I would recommend to anyone needing help with their appliances.
1 comment
Company O.Master Appliance Service
Thank you Glinn for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Julie MansfieldSydney, NSW
Very speedy service
Very impressed. The engineer arrived bang on time and was clearly determined to do the job quickly. He sorted the problem in less than 10 minutes and along the way gave me some tips on how to better use my machine. Couldn't fault the entire service - highly recommended.
1 comment
Company O.Master Appliance Service
Thank you Julie for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Master Appliances Service - terrific!
Peter, who came to investigate the problem with our Miele washing machine advised us when he was half an hour away. Got to investigate the machine promptly - and there was no real mechanical problem! Our daughter had accidently knocked the hot water tap to drip - hence causing the water under the machine.
1 comment
Company O.Master Appliance Service
Thank you Penelope for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Electrolux Chef Gas Stove Repair
Prompt & excellent service. Arpan correctly diagnosed problem with my stove & completed the repair efficiently & competently. He was courteous, punctual & explained the function of the faulty part to us. We have no hesitation in recommending this company & Arpan.
1 comment
Company O.Master Appliance Service
Thank you Mazzza for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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DanaSydney, NSW
Fisher & Paykel cooktop repair.
What a great service!
Thank you Leonardo for your excellent service. On time, quick and very professional.
I definitely recommend Master Appliance Service to my family and friends for reasonably price and friendly staff.
1 comment
Company O.Master Appliance Service
Thank you Dana for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Washing Machine Repair
Excellent service from this company, Arpan quickly diagnosed the problem on my Asko washing machine and proceeded to complete the repair with great efficiency. I would highly recommend the company and in particular Arpan.
1 comment
Company O.Master Appliance Service
Thank you Robyn for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Dee
- 2 reviews
Leonardo is the best
Thank you Leonardo for your great service. Previous experience with unreliable poor service from other companies in the past makes me very happy to have found Master Appliances. Reasonably priced too.
1 comment
Company O.Master Appliance Service
Thank you Dee for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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JohnSydney, NSW
- 12 reviews
- 1 like
Big Step Forward
This company has made some major big improvements since the previous manager Gary Franklin, was put into the asylyum. Lock him up and never let him out. One giant leap forward.
2 comments
Company O.Master Appliance Service
Hi John, Thanks for the glowing reference. Its a big step forward for Master Appliance Service and a giant leap forward for appliance repair!
And truly wonderful that gary franklin has finally been locked away forever. He was such dopey drop kick. I can't imagine how such a fool ever managed a company.
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Very patient and considerate to older clients
Arpan was patient in dealing with complicated problems with freezer and oven. The oven was especially challenging but he did an excellent job. We would be glad for him to come back and help.
2 comments
I am very glad to write the review for Arpan, a good man
Company O.Master Appliance Service
Thank you Paulanita for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.
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Questions & Answers
Russell Morrisasked
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
1 answer
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
Peter P.asked
Do you fix Kleenmaid freestanding ovens? The main oven door hinges are loose, they were never very good, and the small oven doesn't work well.
No answers
Hanriasked
Morning, My dishwasher suddenly can't be opened. What should I do?
Thanks
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Company O.Master Appliance Service
Thank you awiklendt for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.