I have been with Mate Communication for nearly 2 months. The 1st week was great but now constant lagging. Really annoying when you are trying to watch a movie and it stops every 5 minutes to buffer.

2 weeks since signing up and still have no service. Several online chats and calls only result in a postponed appointment from NBN tech. Twice we have taken afternoons off work and still have no service. Negative comments on their facebook page result in them blocking you. They dont like people telling it like it is and while they offer lots of apologies and excuses, (may as well be thoughts and prayers) they dont offer and solutions. Of course they will say its the Nbn at fault, but Mate is the people you have to deal with, so they should be offering solutions instaed of empty apologies. ( i asked for a temporary increase to our mobile data but they said this wasn't possible)

Customer service is dismal. They are happy to sign you up and take your money but once you have an issue or complaint with them, they are slow to resolve and rude as hell.

They ve charged a card that I used to pay a one off payment - without authorisation twice even after calling them the first time to tell them not to charge that specific card. There response was’ sorry we don’t have a record of you calling us ‘ while I have email proof that we did.

I did not experience any breakdown. When there was a repair slowdown, polite and apologetic messages were send in advance. I did not have any contact with the Customer Services, because there was no problems needed to contact them. I am leaving Australia for a long time, but I am sure, when come back, I'll join Mate again.

The combined package of unlimited data, month by month subscription, dollar per speed, and quality of customer service is the best I could fin. I thought the 25mbps would be fast enough for my youtubing and netflix, but even the YouTube buffers more than I'd like. So I'm not 100% confident in these guys but so far so good.

Price is fair.
Connection terrible at peak times, several nights a week unusable.
Have received 4 text over last 7 days advising of outages... which in turn means out Voip phones and eftpos dont work.

If you run a small business, have a backup plan.

so i've been told and heard that the company has no speed drops during the peak hours and NBN works smoothly. hence, still low speed at times and it happens frequently. I've called to change speed and get a better plan and they mentioned they're not able to change speed until the pay day which for me was in 27 days! i really don't understand why this can happen!

Did not live up to the expectation given by the reviews on here (not sure if they are able have fake or paid reviews). Substandard speed compared with what they promised and a $10 increase in my bill 6 months into using them without any further notice to me was enough to put me off mate. Would not recommend.