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Reviews

4.3

1,240 reviews
5
(950)
4
(84)
3
(24)
2
(33)
1
(149)
  • Build Stage
    • Post-Construction (482)
    • Mid-Construction (92)
    • Pre-Construction (15)
  • Customer Service
    4.3 (470)
  • Site Admin
    4.5 (428)
  • Timeliness
    4.5 (419)
  • Structural Integrity
    4.6 (363)
  • Plumbing & Waterproofing
    4.5 (347)
  • Electrical & Lighting
    4.5 (349)
  • Flooring
    4.6 (332)
  • Transparency
    4.2 (400)
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Vivek Rao

Vivek RaoGreater Melbourne (Outer), VIC

Excellent Service and management by the team, keep up the good work.

published

Development Approval / Building Permit Number - 8158330072827, Customer Code - 503576
Contract # 692672, Amira 25 (Limited Edition) - Building Supervisor - [name removed]



Our building supervisor was very kind, friendly and extremely professional in his approach. He has kept us informed on all stages of the build and has also taken keen interest in following up with contractors to fix all defects identified during the build. He is still working out of his way to get us closer to the handover than expected. We are thankful and appreciate the efforts by the team at Metricon, especially during the COVID crisis.

Ralph C

Ralph CGreater Melbourne (Metropolitan), VIC

Good supervisor means a good build

published

The most professional thing about Metricon, was the building supervisor we were lucky enough to get, [name removed]. Our experience with Metricon office staff leaves a lot to be desired. Fortunately, our supervisors efforts to deliver a quality product (on time) and to listen to, and act on any concerns we had, made the whole experience a rewarding one.
Thank you [name removed]

Adamski

AdamskiGreater Melbourne (Outer), VIC

Beyond expectations

published

Our home was built well before the projected date. From our initial consultation with [name removed] we were pleased with the ease at which each stage progressed. Our building manager, [name removed], was a talented, highly organised guy and we are so happy with the final result.

[name removed] comes with our highest recommendations.

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jase

jaseGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Construction stage was a breeze

published
Bridey G.

Bridey G.Greater Melbourne (Metropolitan), VIC

Love our new home, very happy

published

Our build was so fast, completed in approx 20 weeks, this was much faster than anticipated. Our site supervisor was excellent all the way through, very responsive and available when I wanted to talk to him. The build quality seems excellent too, will definitely recommend to friends and family. We've only had minor issues after handover and all have been addressed professionally and promptly.

K B N

K B NGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great build and very helpful staff

published

We had our house built through ABC Homes by Metricon. All I can say is we are very satisfied with the quality of the build for an affordable price. Our process throughout the building process was very smooth. Sales person [name removed] was very good and transparent. Staff at the head-office [name removed] & [name removed] were very helpful too and were quick in responding our querries. Our site manager [name removed] was very good too. Always provided us with regular updates on work done and seemed very well organised in planning the whole build process. We got our home in almost 3.5 months. Overall very satisfied with the builder.

Mike B

Mike BGreater Melbourne (Metropolitan), VIC

Terrific experience with Metricon

published
Tushar Khanna

Tushar KhannaGreater Melbourne (Outer), VIC

Delighted Customer!

published

We are utterly pleased with the progress build of our first home! Metricon's Site Supervisor, [name removed] is managing this project so well like it is his own home. Senior Building Support Coordinator,[name removed], has also been super helpful and prompt. With their awesome personalities and their great attention to detail in ensuring that the workmanship is pristine- it is a pleasure liaising with both of them! Our independent inspector hard a tough time finding any major flaws. Thank you [names removed] for making our experience such a smooth one, we cannot wait to live in our dream home upon completion.

Darren B.

Darren B.Greater Melbourne (Outer), VIC

Perfect Home, In Lightning Time

published

Our build was smooth sailing. Everything flowed nicely from one stage to the next. Our site supervisor was always in contact with myself or my partner keeping us up to date on our progress. All the things we weren't happy with were addresses straight away as to not affect or delay the build. The house is fantastic and I can't wait to get the keys

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Stephanie S.

Stephanie S.Greater Melbourne (Outer), VIC

Great build, and staff!!

published

This has been a long time in the making and we are so happy we are finally at the stage where we can move in. All the way from Pre-Construction to completion the staff have been hands down amazing to deal with. The staff has never left us wondering at any stage. Since the build started, the house was built right before our eyes and we were updated efficiently the whole way along. The quality of our build was right up to our expectations and the final inspection could not have gone anymore smoothly. We are so happy to finally make this house a home and enjoy our first home together!

We could not be more thankful for our admin support and site manager, you guys have been great! :)

Thank you so much,
S&D - 695716

Fiona

FionaGreater Melbourne (Metropolitan), VIC

Quality home we love

published
Vijay R.

Vijay R.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Absolutely thrilled with Metricon

published
First timmer

First timmer

  • 2 reviews

Roller Coaster Ride

published
M. Youhan

M. YouhanGreater Melbourne (Outer), VIC

Fantastic home

published

Well managed, good workmanship, happy with the quality of build. Very satisfied the the way Metricon followed up with my enquirers. And final cost was within my budget so very happy. [name removed] was very helpful throughout the process from start to the end. Definitely will recommend Metricon and their team to family and friends.

Fern

FernGreater Melbourne (Metropolitan), VIC

BIG helpers!!

published
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Good quality homes built within record time

published

I have built a double story house with Metricon and I am very pleased with the workmanship and the site supervisor who has been very helpful and built my home within very short period of time and taking care of quality of my built at the same time. I am very happy with the whole process of construction.

Had very good experience. Always getting updates by our supervisor.

published

We really appreciate the work done by them. We always get the updates. Work was also done within time frame. We are very happy with the supervisor. He always ring us and let us know what's happening. Building with Metricon had very good experience for us. Thanks to whole team of Metricon.

Good ongoing communication

published

Good management and timely updates from the team. [name removed] was helpful and easy to deal with. I would recommend.No issues with workmanship and build quality of your property.
Final cost more than estimated cost, due to different material required for the slab foundation. This was not confirmed during the initial soil test and was disappointing to be paying extra after we had finalized the loan.

Dylan

DylanGreater Melbourne (Metropolitan), VIC

New Home in record time

published

The build was managed well and completed in a record time, which is great for me as investment, to be able to get tenants into the home and begin building my property portfolio and moving on with my next project. No defects were noted either. with the build only taking 12 weeks, I was impressed

1 comment
Metricon
Team M.Metricon
Grace

GraceGreater Melbourne (Metropolitan), VIC

Quality High End Knock Down Rebuild with Metricon Signature

published
Page 3 of 62
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Questions & Answers

Nilanga S.

Nilanga S.asked

VIC, Metropolitan Melbourne

Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.

"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.

We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."

I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).

1 answer
Metricon
Team M.Metricon

Hi Nilanga S.

Thanks for your question via Product Review,

We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.

A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.

As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.

As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.

We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.

Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.

We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.

Regards, Nathan National Customer Care, Metricon Homes

JMTC

JMTCasked

VIC, Metropolitan Melbourne

Yes was wondering what type of skirting was used in a colarado 21 built in 2004. Need to find similiar skirting.

1 answer
Metricon
Team M.Metricon

Hi JMTC
I am guessing you require to replace some skirting boards in your property? If so, can you provide me with your building contract number and property address so we can locate the file in archives. Please be aware this may take some time seeing it goes back to 2004.
Looking forward to your reply.
Regards
Metricon National Customer Care

Simion

Simionasked

VIC, Metropolitan Melbourne

Hello,
we have moved in a new house built by Metricon. Since about 3 weeks ago I reported a toilet drainage issue. This started approximately 2 weeks after we moved in. This most probably is either bad pipes layout or a pipe if filled with construction debris. I haven't seen a blocked toilet in 20 years and now I have one on brand new house, it is almost unbelievable.
The thing is in almost 3 weeks Metricon have been unable to get somebody to really investigate this issue.
Then I have doors which do not close.
Nothing can be logged via My Metricon because my account do not exist even in the handover documents it says it is. So I communicated a couple of time via phone with some individuals who never follow up, neither update us with the status.

I am wondering how would be that anybody from Metricon to pay $400,000+ for a brand new house, then to have issues and the builder ignore you ? Is this some Metricon resolve method to ignore the customers in the warranty period ? It seems like some pattern by looking at these online reviews. I cannot otherwise explain how in 3 weeks really nothing is fixed.

No answers

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