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Reviewer Photos & Videos
Vivek RaoGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Excellent Service and management by the team, keep up the good work.
Development Approval / Building Permit Number - 8158330072827, Customer Code - 503576
Contract # 692672, Amira 25 (Limited Edition) - Building Supervisor - [name removed]
Our building supervisor was very kind, friendly and extremely professional in his approach. He has kept us informed on all stages of the build and has also taken keen interest in following up with contractors to fix all defects identified during the build. He is still working out of his way to get us closer to the handover than expected. We are thankful and appreciate the efforts by the team at Metricon, especially during the COVID crisis.
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Ralph CGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Good supervisor means a good build
The most professional thing about Metricon, was the building supervisor we were lucky enough to get, [name removed]. Our experience with Metricon office staff leaves a lot to be desired. Fortunately, our supervisors efforts to deliver a quality product (on time) and to listen to, and act on any concerns we had, made the whole experience a rewarding one.
Thank you [name removed]
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AdamskiGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Beyond expectations
Our home was built well before the projected date. From our initial consultation with [name removed] we were pleased with the ease at which each stage progressed. Our building manager, [name removed], was a talented, highly organised guy and we are so happy with the final result.
[name removed] comes with our highest recommendations.
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jaseGreater Melbourne (Metropolitan), VIC
- 3 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Construction stage was a breeze
The build process was flawless and straight forward. This was mainly due to having an excellent building supervisor [name removed]
We were well informed at every stage during the construction, highlighting progress and timelines. When issues arose (which was rare), [name removed] worked with us with a resolution as oppose to just making it our problem.
Our building co-ordinator [name removed] was great also. Any information needed, she was able to provide in a timely manner and also assisted us in every stage during the construction.
To be s...Read more
uccessful in such projects requires clear and transparent communication. Both [name removed] and [name removed] provided this which made our building experience such a positive one. If anyone builds with Metricon, hope you get to work with [name removed] and [name removed].Similar opinion? Write a review on ieatwords.com.au!
Bridey G.Greater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Love our new home, very happy
Our build was so fast, completed in approx 20 weeks, this was much faster than anticipated. Our site supervisor was excellent all the way through, very responsive and available when I wanted to talk to him. The build quality seems excellent too, will definitely recommend to friends and family. We've only had minor issues after handover and all have been addressed professionally and promptly.
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K B NGreater Melbourne (Metropolitan), VIC
- 4 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Great build and very helpful staff
We had our house built through ABC Homes by Metricon. All I can say is we are very satisfied with the quality of the build for an affordable price. Our process throughout the building process was very smooth. Sales person [name removed] was very good and transparent. Staff at the head-office [name removed] & [name removed] were very helpful too and were quick in responding our querries. Our site manager [name removed] was very good too. Always provided us with regular updates on work done and seemed very well organised in planning the whole build process. We got our home in almost 3.5 months. Overall very satisfied with the builder.
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Mike BGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Terrific experience with Metricon
I cannot speak more highly of the team at Metricon. Our journey started with our fantastic sales person [name removed] who was extremely diligent and worked with us to design our perfect home. Our experience was made even better when the build was handed over to our Site Manager [name removed] who throughout the build communicated frequently to keep me connected to our house build, he dealt with issues with pure professionalism. I have built many houses before but [name removed] made this one my favorite build, predominately because of [name re...Read more
moved] passion for the job and the projects he is assigned to. As with all builds there are always going to be issues, with [name removed] commitment and ability to follow through with tasks, I always felt like we were in good hands. Thank you for a great experience [name removed], [name removed] and the team at Metricon.Similar opinion? Write a review on ieatwords.com.au!
Tushar KhannaGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Delighted Customer!
We are utterly pleased with the progress build of our first home! Metricon's Site Supervisor, [name removed] is managing this project so well like it is his own home. Senior Building Support Coordinator,[name removed], has also been super helpful and prompt. With their awesome personalities and their great attention to detail in ensuring that the workmanship is pristine- it is a pleasure liaising with both of them! Our independent inspector hard a tough time finding any major flaws. Thank you [names removed] for making our experience such a smooth one, we cannot wait to live in our dream home upon completion.
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Darren B.Greater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Perfect Home, In Lightning Time
Our build was smooth sailing. Everything flowed nicely from one stage to the next. Our site supervisor was always in contact with myself or my partner keeping us up to date on our progress. All the things we weren't happy with were addresses straight away as to not affect or delay the build. The house is fantastic and I can't wait to get the keys
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Stephanie S.Greater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great build, and staff!!
This has been a long time in the making and we are so happy we are finally at the stage where we can move in. All the way from Pre-Construction to completion the staff have been hands down amazing to deal with. The staff has never left us wondering at any stage. Since the build started, the house was built right before our eyes and we were updated efficiently the whole way along. The quality of our build was right up to our expectations and the final inspection could not have gone anymore smoothly. We are so happy to finally make this house a home and enjoy our first home together!
We could not be more thankful for our admin support and site manager, you guys have been great! :)
Thank you so much,
S&D - 695716
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FionaGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Quality home we love
We opted for knock down and rebuild on our site where we lived for nearly 20 years. We were recommended by our friends to Metricon and are happy with our choice. Although it took a while before we finally got everything down and signed the contract, the construction process went quite smoothly. Both the foundation site manager and later the building site manager are very helpful and easy to communicate. We are, especially, grateful to [name removed] our building site manager for his help and understanding when we were stuck overseas and could n...Read more
ot finalise our handover for a few weeks due to Covid-19. Now we are living in our new home and found little problems with the building, which is really beyond our expectation. With small issues after the handover, like gas hob needs an extension cord, uncap the hot water tap for washing machine, keys that needs to be realigned, etc. were organised and fixed within days. The final cost was about 2% higher than we planned due to an extension of retaining wall in our backyard. Apart from that, everything else were sticked with what we contracted.Similar opinion? Write a review on ieatwords.com.au!
Vijay R.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Absolutely thrilled with Metricon
My build is complete and I moved in 3 weeks ago. I should say I was very happy with the entire build process. [name removed] was my building supervisor and he did an excellent job in keeping up the communication channel open all the time. [name removed] would call me very regularly; sometime few times a week to keep me posted on the status of the build. He was also accommodated our request to visit the property and would answer all of our questions.
We wanted to move in few weeks earlier than the initially provided completion date from Metrico...Read more
n. [name removed] made it happen and there was no compromise on the quality while doing so. He spent plenty of time with us during our inspections and all issues were resolved promptly. Since handover he called in few times to ensure we settled in and if there were any issues. I have built few houses before and this has been the best experience so far. Thanks [name removed] for getting the job done on time and with great quality. Truly a 5 star experience. Metricon - is there anyway I can request [name removed] specifically to build my next house too????Similar opinion? Write a review on ieatwords.com.au!
First timmer
- 2 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Roller Coaster Ride
My experience with Metricon has been a roller coaster ride, there were a few ups and downs but I really enjoy the experience in building our new home. I and my partner had a few properties in the past however we never built one, hence it was an exciting and daunting experience. However, Metricon staff made it really easy and smooth as possible. Our site supervisor [name removed] is very experienced and friendly and approachable. Regardless of our rough start from the beginning, however, we both found common grounds and manage to achieve each ot...Read more
her's expectations. I love the design of our new home the Bentleigh 42 and it was within our budget. Overall I am very satisfied with the services that Metricon had provided us, there are certain parts that Metricon went beyond my expectation which I am very happy. My contract number 702172 with invoice#740306.Similar opinion? Write a review on ieatwords.com.au!
M. YouhanGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Fantastic home
Well managed, good workmanship, happy with the quality of build. Very satisfied the the way Metricon followed up with my enquirers. And final cost was within my budget so very happy. [name removed] was very helpful throughout the process from start to the end. Definitely will recommend Metricon and their team to family and friends.
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FernGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
BIG helpers!!
Alexander and I built our 1st home with Metricon and we couldn’t be happier with the results of our little lovely house.
The construction only took apprx 3 months and of course it must be some defects along the line and we’re understand that. The workmanship by [name removed] (Site supervisor) He always keep the situations under control and keep us updated with our contraction as we goes.
After we moved in the stovetop and heating/cooling system wasn’t working and [name removed] came in the next day to fix it all up.
But there’s still a few ...Read more
things need to be fix; The floor in dining room is bouncing and got the wrong upper basket for our dishwasher. (Got a confirmation email about after-sales issue has been raised) Hopefully all the defects and issues will be fix soon. Overall we’re so thrilled with our 1st home.Similar opinion? Write a review on ieatwords.com.au!
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Jatinder Singh
- 3 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Good quality homes built within record time
I have built a double story house with Metricon and I am very pleased with the workmanship and the site supervisor who has been very helpful and built my home within very short period of time and taking care of quality of my built at the same time. I am very happy with the whole process of construction.
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- VIC, Metropolitan Melbourne
- Verified customer
Had very good experience. Always getting updates by our supervisor.
We really appreciate the work done by them. We always get the updates. Work was also done within time frame. We are very happy with the supervisor. He always ring us and let us know what's happening. Building with Metricon had very good experience for us. Thanks to whole team of Metricon.
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- VIC, Metropolitan Melbourne
- Verified customer
Good ongoing communication
Good management and timely updates from the team. [name removed] was helpful and easy to deal with. I would recommend.No issues with workmanship and build quality of your property.
Final cost more than estimated cost, due to different material required for the slab foundation. This was not confirmed during the initial soil test and was disappointing to be paying extra after we had finalized the loan.
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DylanGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
New Home in record time
The build was managed well and completed in a record time, which is great for me as investment, to be able to get tenants into the home and begin building my property portfolio and moving on with my next project. No defects were noted either. with the build only taking 12 weeks, I was impressed
1 comment
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GraceGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Quality High End Knock Down Rebuild with Metricon Signature
Our knock-down rebuild journey has been excellent from start to finish. With every build, there will always be issues that will come up, but Metricon dealt with them one by one systematically and we are so happy with our forever house.
From our initial site assessment, our Metricon Signature home design consultant [name removed] was a super star and worked hard to customise our plans to suit our land and needs. Nothing was impossible and there was always a solution that she found to make our dream home a reality.
Our customer support coordina...Read more
tor [name removed], was fantastic and had meticulous attention to detail and excellent communication during the planning process. Our studio M interior designer [name removed] helped us to choose all the colours/designs at the colour appointment and the house looks amazing - thanks to his great taste. Our site manager [name removed] has been exceptionally organised and hard-working, and gone above and beyond to make sure that our house was built to a high quality. We were kept informed of the build progress every week and could visit the site frequently. We had Darbecca private inspectors check the build every step of the way and all items were rectified at every stage. We are truly indebted to our fantastic site manager for helping Metricon to deliver our dream home in a timely manner. Communication with Metricon team has been excellent and very responsive. Thank you so much Metricon and we will definitely be recommending them.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Nilanga S.asked
Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.
"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.
We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."
I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).
1 answer
Team M.Metricon
Hi Nilanga S.
Thanks for your question via Product Review,
We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.
A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.
As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.
As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.
We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.
Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.
We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.
Regards, Nathan National Customer Care, Metricon Homes
JMTCasked
Yes was wondering what type of skirting was used in a colarado 21 built in 2004. Need to find similiar skirting.
1 answer
Team M.Metricon
Hi JMTC
I am guessing you require to replace some skirting boards in your property? If so, can you provide me with your building contract number and property address so we can locate the file in archives. Please be aware this may take some time seeing it goes back to 2004.
Looking forward to your reply.
Regards
Metricon National Customer Care
Simionasked
Hello,
we have moved in a new house built by Metricon. Since about 3 weeks ago I reported a toilet drainage issue. This started approximately 2 weeks after we moved in. This most probably is either bad pipes layout or a pipe if filled with construction debris. I haven't seen a blocked toilet in 20 years and now I have one on brand new house, it is almost unbelievable.
The thing is in almost 3 weeks Metricon have been unable to get somebody to really investigate this issue.
Then I have doors which do not close.
Nothing can be logged via My Metricon because my account do not exist even in the handover documents it says it is. So I communicated a couple of time via phone with some individuals who never follow up, neither update us with the status.
I am wondering how would be that anybody from Metricon to pay $400,000+ for a brand new house, then to have issues and the builder ignore you ? Is this some Metricon resolve method to ignore the customers in the warranty period ? It seems like some pattern by looking at these online reviews. I cannot otherwise explain how in 3 weeks really nothing is fixed.
No answers
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Team M.Metricon
It's awesome to know how impressed you are with the build process and the final product, Dylan. Our team who worked with you will be so pleased to read your review, we'll be sure to pass this on to t... Read more
hem. Good luck with building your property portfolio! Emily