BillBairnsdale
Pathetic response.
MoreTelecom announced on their web site that they have opened an office in Bairnsdale, East Gippsland. They even show a photo of the shop front and a local telephone number, but no address. I waited till 9:30am on a Wednesday morning and rang the local number and asked a very polite lady what their address was in Bairnsdale, as I wished to discuss signing up with them. She confessed she didn't know the address of the More Telecom office in Bairnsdale but offered me the office address in Adelaide !!!. When pressed for more information the lady explained she was situated in the Philippines and didn't know where Bairnsdale was. At that point I hung up. Pathetic.
1 comment
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Zac ISMBundaberg
- NBN
- Verified customer
Great NBN and IP Phone Provider for QLD (Bundaberg)
I have had no issues with Telecom, they are my one stop for NBN, IP Phone line, Security (and EFTPOS).
Great Support and Fair pricing!
Will use again for other NBN Ready offices around QLD in the future :)
Thanks, Folks!
1 comment
Support R.More Telecom
Hi Zac, thanks for the 5 stars!
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ToppyMurray Region, NSW
- 2 reviews
How bad can it get
This has to be the worst company of all time I'm in small business 6weeks ago before I had an adequate service which was 2 phones with one base station a fax machine and eftpos, it had its limitations but it worked satisfactory.NOW neither of my phones will work with the modem I don't have a choice on the ph have to use there's which we can't hear it's as loud as it can go have to buy a new fax machine,
Speed is slow and drops out. They are very unhelpful. I don't understand why I have to use there phone
1 comment
Support R.More Telecom
Hi Toppy, sorry to read your review. We've reached out for your account number via Private Message so we can properly review your account. Our phones are required when using the NBN for connection so ... Read more
from your description I'd assume you're actually connected to NBN. We offer a range of phones and can also provide an additional loud speaker ringer for businesses that need it. With the rollout of the NBN changes are needed to the way a business accesses phone and internet services and we are usually able to make the transition smooth and beneficial to a business. Please reply with your account number so we can review your account and assist with resolution ASAP. Thanks.Similar opinion? Write a review on ieatwords.com.au!
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DisappointedTraralgon
Be wary of small print
We have an ADSL connection. The setup time was good but the service is unreliable and, despite at leats two calls, we have been unable to make it any better. There are frequent dropouts. When I inquired about cancellation fees I find that there is a $440 fee (two services) plus $140 for the hardware that's not working properly. I couldn't see on the contract any mention of the charges.
1 comment
Support R.More Telecom
Hi there, sorry to read your review. We have reached out via Private Message for your account number so we can properly review your account and work on resolution for you. Looking forward to your reply and resolving your reported issues.
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Damien SNSW, 2168
- 2 reviews
- 2 likes
- ADSL
- Verified customer
I Wish I Found This Company Sooner
Just changed over to More Telecom last week after years of painfully slow connection with iinet. I was with iiNet for 7 years and although I had no issues with their customer service, I was pretty much paying ADSL 2 price for ADSL 1 speed. I'm quite some distance from my local exchange & this was always the excuse I was given when making complaints about my speed. After signing up for More Telecoms business grade ADSL 2 my internet is definately a lot faster and im very happy I made the change. Their customer service is also top notch & as the ...Read more
connection was classed as a business service you get the the added bonus of having a personalised account manager. I will definitely be recommending More Telecom to any family or friends who are not happy with their current ISP.1 comment
Support R.More Telecom
Hi Damien, thanks for the 5 stars, glad you are happy with everything.
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Was going to be a 3 star, but Mike's help took it to a 5
After many months of procastinating I made the switch from Telstra to More for my business phone and internet service. It did not start well, and I was instantly regretting the change { we lost eftpos and phone lines at a critical part of our selling weekend}.
However, throughout that entire initial drama, the team at More were accessible, and proactive with their communication. John was great in the early parts, however, things were still sticky a few weeks in.
That's when Mike came to the fore.
The issues were not all More's, and with M...Read more
1 comment
Support R.More Telecom
Hi Cardkev, thanks for the 5 stars. Mike and the rest of the team are available to assist all of our members.
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happy with the servive
Jen really friendly, & helpful, service provided really good,good experince also easy to get some one to hold with
good company
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Excellent Service and Followup
Have been with More Telecom since 2015 and cant find any fault with the service. Was initially hesitant, but once we found that they could save us hundreds of dollars with the alarm system alone, it was worth it. We are now on NBN to the Node and it is still great. No line drops, cheaper all round and only paying one invoice instead if multiple costs. Thank you
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Jan has
Jans has been very helpful with installion and follow up service, and I am happy with the service the company has provided.
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Great Service!
Connected to the NBN today.
So far so good.
Speed is good enough (nothing like the maximum you think you will get), but still good.
Jen (Sales Manager) convinced me to go with More Telecom.
A very pleasant and honest person.
Thanks!
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- ADSL
- Verified customer
Great Customer Service
We have just swapped all of our landlines, mobiles, and internet to More Telecom because we were fed up with the poor customer service of our previous Supplier. Our experience has been fantastic and I am glad we have changed. Hannah was very polite and courteous in waiting for us to make the decision and she was a great help. Mike in customer service has been fantastic in resolving our minor problems and he does it straight away which is miles ahead of our previous carrier. The changeover has been seamless and easy.
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execelent sevrice
We have been connected to NBN for about 3 months & we are very happy with this service. I have also been connected to there Mobil service as well because they were much cheaper then previous provider. If there is a problem we can always ring and talk to a person that gives very helpful information
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More Telecom
Since the advent of alternative suppliers of retail phone services, I have dealt with a number of those suppliers with varying levels of satisfaction. I have had portion of my services with More Telecom for almost two years and have recently given the business of all of my remaining services to them because of my satisfaction with their service. Apart from some difficulties with an NBN connection to one of my services which eventually proved to be an NBN generated problem, I have been very happy with the service and technical help from the Mo...Read more
re Telecom team. Their pricing is very competitive and more importantly their front line staff have all demonstrated good command of services knowledge, delivered in good English with clear friendly voices that I can understand. I tease Jen Canlas (and previously Jewel) that they are "my girls with cheeky voices" and it is a good reason to deal with them. I am happy to recommend the services of the companySimilar opinion? Write a review on ieatwords.com.au!
Good service
NBN good 2 weeks no very good Jen is very good to talk to and we never fail to have a good laugh and all staff very helpful with oldies
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LennyBrisbane
MoreTelecom
I've never done reviews in the past, but I really appreciated the reviews I read before signing up with MoreTelecom. It really is great to do business with a company that cares. The story started when I was connected via a telephone conversation with a very pleasant Hannah at sales; she had me booked in for the install within a fortnight as I had a couple of weeks. A few days before, I had to reschedule because I double booked with wife's ultrasound; oops. Rang in, during business hours and was connected within a minute to a friendly voice, am...Read more
azing. On connection day, the NBN contractor came around happy as Larry; I said 'you're thirty minutes early' and he said, 'yeh I like to be early', and who's complaining, not me. Less than 30mins later 'Bob's your uncle' all done! Very efficient, no mucking around; I still managed to have a chat in between. I never connected straight away as my cable was still working and everything was set. The day before the existing service was scheduled to be disconnected I rang the service dept at MoreTelecom to the NBN but I already had what I needed; a card with the user name and password that came with the modem box and some cables; totally forgot about the box. I connected the RJ45 from the modem's blue plug to input number 1 under the NBN box; I just took the cover off realigned and clipped it back in; and there's a big backup battery next to it on the wall. Went to a computer in another room and clicked on the Wifi icon, and there she was NetCom; clicked on that and entered the password that was provided; a few seconds later, Whammo! How easy was that? I did notice the speed was faster than usual, a pdf file downloaded and opened before the download was complete; usually I had to wait for pdf download, not anymore; sometimes it use to take ages; even cables old tech now. I've had my NBN to the premises box outside for around a year, but wasn't able to find what I thought was a fair deal and forgot about it really. Sadly, my current provider who I have been with since I returned from working overseas in 2009 couldn't offer long term existing customer something competitive; and, we've never had any issues whatsoever. They never hassled me for a forgotten payment either, never once; and so I never rang them when storms disabled the connection which sometimes took a few days to fix; usually in the summer. They'd be busy with people hounding them during these times anyway, nothing you can do. Our dinosaur 120gig was fine for us then, but when our daughter hit 5 she started chewing up the data on the PC's and mobile phones; still I never rang them when our data was limited when we'd go over our quota, rather I just waited and did something else; once it was two weeks lol; fixed my car. Told my daughter she'll have to wait, and she did, yep my cell phone data then took a pounding lol. To cut a long story short we now have a lot more data at a fraction of the cost with faster speed and a company who have a good track record with customer service. You don't get 5 stars for not caring do you? Also, I rang them after hours, probably about an hour late when my Mrs reminded me; oops again. I was connected to Melbourne in approx 3 or so minutes; and it was a breeze. Earlier, when my previous service provider rang back it was too late; I think I was offered an unbelievable hyperthetical, but I'd already agreed to go ahead with MoreTelecom and didn't want to renag on that verbal agreement, as gentleman do; which is the reason I asked them to ring back. I did offer to stay with them because our relationship was fine. Others have had problems but not me; usually you don't hear from the happy people; we really should take the time to make those reviews; so I'm going to do that. I've never not had Internet since I can remember studying multimedia at the turn of the century, got my first email account in '98 so it was going to happen sooner or later. How can you go without Internet in this day and age anyway; impossible. When the head down cell zombies were in their nappies I was busy clicking away lol. So, thank you! When I need to, I can get on with my work in the peace and quiet of the day or night. Folks, if you've managed to keep reading, you really need good computers, so then it's just a matter of the back-end data transfer; it's all about reliability and capability. I have 8gig in a few of 3.06 dual core iMac's, which I can edit AV on and surf the Web. If I'm rendering on one computer, I'll use another. Well, so far so good, in only a couple of weeks; everything is working as it should; can't ask for more than that. Come to think of it, I was offered an incentive for a review, but the thing is, I'm not really concerned with marketing in general, but it is necessary for business; it's all true anyway, and I've stated my case about taking the time to review products. Thank you all. February 28th 2018 Update: Not Bad At All... A Year Later To date nearly a year later, I can report that I have had no issues at all with the company and service, they just require your bill to be paid on time otherwise a late payment fee applies. I recently upgraded to 50/20 speed, that is 'UP TO' speeds; so don't expect to reach them all the time as the Internet Highway also suffers from 'Traffic Jams' so I'm not always reaching that limit. Today I checked and with VPN running at ozspeedtest.com it reckons its 29.12Mbps dl. At speedtest.net it reckons its 16.51Mbps dl and 10.96Mbps ul, not sure how they work out the upload. It was sluggish for a while but now its working well; especially at peak hour, or with facebook, sometimes it takes a while to load a page; there must be a lot of backend software running. So, you're probably wondering what are the speeds without VPN running, right? Well, bear in mind I am no ITC tech doing benchmarks, but the readings are 37.74Mbps dl at ozspeedtest.com and 43.71 dl and 10 ul respectively at speedtest today. So, hope that helps. Btw, I rang in today, they're always quick to answer calls. I got straight through within 10secs, amazing. I'm running an iMac 3.06 Core 2 Duo with 8Gig of DDR3 RAM and being multimedia I usually multitask with a few programs running simultaneously. I also have a few of these machines for processing other jobs but usually wouldn't have more than 3 running at the same time. So, there you go, I'll keep it short, hope that helps.1 comment
PS: if you want better results you'll need at least the up to 5/25Mbps upload and download speeds; which I'm starting on for multimedia and teaching esl..why you want more speed you ask? ..probably be... Read more
cause you'll notice an increase but were hoping for more. I just did a speed test and it was on target. Also, I've had 2 call backs to see how everything is going in the past two weeks; and one from the NBN. Regards, and happy clicking!Similar opinion? Write a review on ieatwords.com.au!
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- NBN
- Verified customer
The technical service has been great
I had a problem with my NBN Service which took over an hour to resolve. The operator, Rick Herrera, was pleasant and very dedicated and together we persevered until we had success. At all times he was pleasant and easy to work with. Well done Rick
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Review collected in partnership with More Telecom
great help wth live chat
my internet was slow, live chat was great!! very helpful got a lot of different issues fixed customer support was quick and efficient, we upgraded and organised online payment and billing.thank you
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UPPER MAIN ARMUPPER MAIN ARM
Jen Canlas, ADSL - FANTASTIC AND COMPETENT!
I have been talking and registering myself with Jen Canlas, manager at MORE TELECOM for the last few days.
She was very polite, intelligent, AND SPOKE PERFECT ENGLISH!!!
She will connect me to Moretelecom in a few days, and I am extremely excited to start using their service.
My neighbor next door (Macas Campground), is with MORETELECOM and he is getting 13.5 GB download speed.
I hope to get similar or better speeds.
My current ISP promised me "up to 25GB download speed".
My download speed today was fluctuating between 1GB and 2GB !!!
...Read more
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The MancMelbourne
- ADSL
- Verified customer
At last we have quick INTERNET!
After finding the guys at More Telecom online I spoke to one of the team and quickly set my company up with quick internet. Running an online company as we do the speed of our connection is vital. I'm happy happy with the great service I'm getting. Cheers Team!
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YanNorth Sydney
Perfect Service, Perfect Product, Really A Great Team.
More Telecom is head and shoulders above the rest. They have great prices and great service. Their team is incredibly professional and knowledgeable. While other telecom companies treated us with horrible attitude, atrocious prices and even worse support, More Telecoms put them all to shame. Australia is known for horrible telco companies and it is so refreshing to see a company that breaks that mold. Thanks guys and gals at More Telecom!
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Questions & Answers
JoJoasked
Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?
2 answers
Yes the speeds are fast as always, even up to know. And i am a proud customer.
Support R.More Telecom
Thanks Don!
Bradley G.asked
To the More Telecom Rep Officiall:
Is it true that More Telecom has acquired (bought) Infinity Telco or was this just for the Business side of things?
I am a Customer of Infinity wondering how this will affect me (my Account with them) and will things stay the same in the Support I get in Sydney - I value 220% Local Aussie Support, Billing etc, will all this be staying the same including the Account Manager I have at Infinity Telco??
Bradley.
4 answers
Support R.More Telecom
Hi Bradley, thanks for reaching out. We can happily discuss any concerns via our Infinity partner hotline: 0390219655. Alternatively please email us at [email protected] so we can discuss your service specifically. Thanks.
Thanks appreciate it at this stage but I’ve spoken to Jake (Manager of Infinity) on Wednesday and explained to me that my Service with them won’t be affected, just on the Business side of things.
i joined infinity for same reason, since the take over which occurred 15/8/18, ive had no internet access, whether you call infinity or more telecom ............ no one has cared
Rakuasked
Is more telecom availble in sydney metro areas?
2 answers
More than likely yes, best to call them and ask.
Support R.More Telecom
Yes, we're available nationwide. If you are considering an NBN service, we have national NBN coverage so if it's live in your area and to your property, we'll be able to provide it. Thanks.
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Support R.More Telecom
Hi Bill. Sorry that you weren't able to get through to your local Bairnsdale team when you called yesterday. We've got several satellite sales offices around the country with our main Head Office in M... Read more
elbourne. These sales office are not always staffed when the team our out on the road with customers. It seems you may have called while the team in Bairnsdale were out and your call was routed to our main switchboard. We've now adjusted the telephone system to allow you the opportunity to leave a message for the local team before routing the call back to our other teams. We've reached out via Private Message to see if we can schedule a time for our local team to come out and see you and discuss NBN. Thanks.