MSY Technology

Order has been "in processing" 19 days.
Sent email to "[email protected]" no answer, repeat daily, no answer.
This really isn't that hard, just assign someone to read the email in the morning and after lunch.
You really have to wonder why the owner isn't more concerned about the basics.

poor service,
database shows stock available in store .
turn up at the store - NO STOCK !!

Staff member suggested to buy on Ebay

online service 45 mins wait, no real answers just regurgitated responses as described on web site.

Bought new PC components from them a few times and always had good service and advice if and when I needed it.
No issues with them at all.
Thank you very much.

I emailed MSY to hold the Msi 1660 super gaming x GPU and I got a quick response back in 20mins saying they would hold it for 4 days and when I got there it was still on hold for me and even tho the price was $419 when I called them it went to $429 but they still gave it to me for $419 i was really happy with that. Service was great as well! Then my brother also got GPU for $399 as well! Also had a look at the product and it’s looks completely fine to me better then expected!
The only thing I’ll say is they didn’t pick up there phone I guess the number may have been changed just not been updated but by email it was excellent!

Purchase two gaming mice from their website and since then no update at all after a week. Send them multiple emails and finally get a reply saying that the order is processing, but no tracking number yet. It's the second week now, but still no tracking number provided. Fed up and ask them for a full refund.

Didn't know it would be this hard to just send two gaming mice. Definitely stay away from the online store.

Great customer service. Brought in my unit and they were able to resolve the issue for me on hand. Even brought a cable from them just in case the issue was with my cabling.

I placed an order on the 11th of dec and it is still processing!! Its been 13 days now and i havent gotten a single reply from them. The customer service is insanely horrible.

Place an order on 11 Dec and the item is not ship yet and no update about the orders for 4 working days. Customer services is ZERO because no body bothers to pick up the phones.

I placed an order on the 2nd of December, a full 10 days ago and it still hasn't been sent.
It has been marked shipped on Tuesday 10th of December however AU Post has stated it has not collected the parcel.

I have now sent 3 emails, called their helpdesk and sat on hold for 20 minutes TWICE and once for over an hour and left a message each time. No one has ever returned any of my correspondence.

Took my money immediately however have not sent any goods. Shocking customer service, literally do not know how these guys are still in business.

Filed a consumer law complaint with them for 'misleading or deceptive conduct'. Had I known that the shipping times are not 2 days as stated on their website I would never had ordered.

Disgusting service. I've waited a month for a warranty update on an item I sent back to them and have heard nothing. Have phoned them literally dozens of times but no one has EVER answered and they don't have voicemail. They also don't respond to email enquiries AT ALL. They've literally taken my money, taken my product and kept them both.

I'm filing a complaint with the ACCC for this. MSY can go screw themselves.

Ordered item a week ago, paid by credit card and yet theres still been no tracking details posted even after invoice has been marked with PAID, not the first time and probably wont be the last

Ordered a few things from MSY over the years, all were good. Most recent was a 1TB SSD: it arrived promptly, in perfect condition and has been working fine for months.

Have dealt with this store many times. Always very helpful. Frank has been especially helpful with a faulty product has gone above and beyond to help me with the issue. Highly recommend.

I needed a decent fan solution for my CPU, which had previously burnt out two other fans, including the OEM one. The guys suggested a Coolermaster unit at $48, not only did it drop my temps by 50C, when I had some issues with it being harder to install than expected - the store manager fitted it personally.

For the other reviews on here, remember guys - they cop lots of newbs and all their questions which puts any mere mortal to the test - in my opinion they passed this time - with FLYING colours - I will be back!

Spent $1500 on a new system, the monitor purchased has a small crack in the screen, but they won't exchange - saying only that they would send away to LG to see if they accept the return, but doubted they would as I could have done the damage.
Brand new monitor and NO exchange for a damaged product. Shoddy, dishonest and rip off fools.