Neato Botvac D Series

Been using this for 2+ years

Pros
It can be controlled by app( manually as well)
It cleans hard floor & carpet
It maps the floor and starts cleaning tile by tile.

Cons
It sometimes doesnt go back to dock to charge if we lift and shift the position of the vacuum cleaner while its operational.

I wish I saw the comments about the Robot vacuum cleaner earlier. I bought the latest Neato D7 from the US, the products been great and doing a fantastic job until it broke 5 months old. Support told me that becaue I bought it from Amazon its not their main suppliers in Australia so they cannot help me.

Cleans great until it failed. First robot failed just inside warranty. They couldn't replace as they didn't have it anymore. Had to pay a little extra for a different one. Second one has failed just outside of warranty. Company is of no use to help. Pricey and designed to break.

I had the neato replaced after only 8 months and now the replacement has lasted 9 months. Neato are telling me the replacement isn't covered under manufacturer warranty, so they don't even expect it to last a year. When it did work it constantly got stuck or couldn't get out of a corner. So after having it scheduled to vacuum while I was at work I'd still come home to have to manually vacuum. I feel so ripped off. Never ever will I buy another piece of American junk.

Trouble with this vacc from 3 months old. Not charging, not completing vacuum of the house. Replaced under Myer warranty. New vacc is now not charging too. So the headache begins again. My mum had the same issues and got a full refund after having it firstly replaced and then same issues with the new one. So 4/4 vacuums not even making it to two years. I dont know how they have the nerve to keep manufacturing these unreliable products. I will NEVER buy neato again. Do not buy!!!

Pros: It cleans well on wood and tiled floors, great for dog hair.

Cons: After a year the battery dies and will need a new battery every year after that!! $100 for a replacement battery. then after 2 1/2 years the spinning brush stopped working, looked up to but a replacement but too hard to replace and you have to completely dismantle the unit to do it. now sitting and collecting dust in the corner!!

After 5 months the robot stopped working.It kept saying it was switched off when it wasn't and would not go at all. Attempted to have the issues rectified with Neato. After multiple calls and emails where I would constantly be asked to provide the same details I already had provided multiple time they still failed to do anything about and I went over a month with no vacuum. Kindly appliances online gave me a full refund for this faulty product, I will not be purchasing another Neato. Absolutely terrible customer service!!

Neato (say it with an Aussie accent, it is not Ne-ya-tow!) is our family best friend, cleaning the house while we're at work, and keeping the cats amused, so we come home to a clean home and content kitties! We've used Neato in a 100sqm apartment and now house, and it takes about 45 mins for a thorough clean in one battery hit, and makes its way back to the base station. After a few months we had a problem where it wouldn't charge, and the company was fantastic dealing with the problem, sending out a new battery which resolved the problem. We love coming home and seeing the carpets freshly vacuumed and the floors free from cat hair. Thanks Neato! I've been recommending it to all my friends.

We bought our first one in 2016 and just got a second one for our son, he loves it after having a Xiaomi that kept getting suck and really didn't clean that well. I would highly recommend a Neato vacuum if you want good clean floors and carpet and have pets.

This is a very good robot vacuum cleaner, It seems to work the best without clutter, has great suction, I'm impressed with how much it picks up as we run it every day now as robotic vacuums don't have the power of convention units they need to be run more often.

the machine is fine until it breakdown, i contacted official service centre and tried all the ways told so, still not working, then they told me have to get machine fixed by authorized company, it costed nearly A$90 for checking fee and after nearly 2 month they told me it need to replace mother board, total cost $520. then i bought xiao mi S50, $503 from Ebay, works much better than this Neato, and also can mop the floor. so from my point view, xiao mi S50 does better job and cost less.

I have had two Neato Botvac Connected robots - both failed after a short time. They get into some state whereby they leave the dock and loop through power-up and power-down cycles, then "Please press Ok to continue". Once this starts, they will never run a cleaning cycle again. Both failed well within warranty period. The first one failed in time that I could return it through Amazon. I got no help from Neato. And no warranty support.

Just within warranty it has broken with the please clean my dustbin warning. They sent replacement battery to no avail. Poor customer service and the unit remains sitting broken in our garage. It basically cost us $100 a month to clean, and we used it a lot, so I guess it has been ok but expect to get 2 years minimum out of a unit

Purchased in May broken down in late July due to blocked fan. Warranty advise this is not good and will need replacement unit. But whilst operating Neato was great amazing how much dust gathers over one day. Time will tell how warranty goes regarding replacement unit and life of replacement unit.

Used the vacuum 2 - 3 times a week. Made sure nothing big was left on the ground. Changed filter every 4-6 weeks (these aren’t cheap!). Had it just under one year and it broke. After a lot of discussion with the company, which has to be through email, they finally sent a ‘new’ one. It’s been less than 6 months and this one is broken too. Have been told that I am no longer under warranty as it lasts one year since purchasing. It doesn’t matter that machine is only 6 months old. Not worth the $1200 spent! I would find a better company with better customer service that’s accessible in Australia!

I love it, navigates from room to room on its own, much more intelligent then my old Roomba, I would recommend the Neato Connected. I hate vacuuming, or any cleaing for that matter..lol, now I need one to wash my car and windows. You will not be disappointed with the Connected.