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New Generation Homes WA, Perth Metro (page 4 of 4)
- Verified customer
After sales service second to none!
We have been in our Summit home for 4 years. This was our first time building and the building process was seamless and completed to a high standard within 6 months.
Recently I contacted the Summit homes maintenance department to fix some minor aesthetic defects to cornices / ceilings that had developed. It was very pleasing Summit immediately agreed to our requests and sent a maintenance tradesman out to complete repairs within a week from my enquiry.
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- Verified customer
Fantastic Home Builder
Our first impression with Summit Homes was fantastic with great qualifying us to save wasting time. After the contract and pre start our beautiful home was finished on the day promised. Any issues through the build was resolved instantly, no issues. Our supervisor was very honest polite and listened and got it done. Tradespeople there were fantastic and easy going. The handover was perfect as could ever be expected. The after market service was above what we expected. Our 6 monthly inspection was done with professionalism and everything is fine. I strongly recommend Summit to any potential client, you will not be disappointed.
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4.7(812)Cassie and KarlPerth WA
- Verified customer
Amazing Customer Service and Excellent Build!
Karl and I would like to say a massive thank you to the New Generation/Summit Homes Group teams especially to Nat (Sales Rep), Cerys (Pre Start Consultant) and Gary (Site Supervisor).
As first home buyers we were very nervous to build from all of the 'horror stories' you hear, however from the moment we decided to build with New Generation Homes it has been one of the best decisions we have ever made. From the very start we have felt at ease and included in the whole process.
We were very impressed with the customer portal - to be able to...Read more
log on and see the house progress (including photos) was amazing. The house is built to such high quality and we couldn't be happier. Nat - We just wanted to say how helpful you were with the selection of the house plan and all of the work you put into it to make it unique to us. You are such a gem and definitely an asset to New Gen. We appreciate everything you did for us and are very thankful!! Cerys - You have a great deal of knowledge of the selection process which is very helpful and takes a lot of the pressure off of the client. Knowing that I could ask your opinion was a relief. It's hard deciding on colours just using your imagination. So thank you for putting up with all of our questions before and during pre-start, and for being your bubbly self even when we were probably driving you crazy haha :)Similar opinion? Write a review on ieatwords.com.au!
Find out how New Generation Homes WA, Perth Metro compares to other Home Builders
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Dave and Deb MPerth
- Verified customer
Very good experience first time building
We have built with New Generation who are part of the summit group and are doing practical completion this week.
The sales aspect was fairly straight forward, very helpful and friendly rep who was new to the company but provided us with all prices and info so that going into pre-start we were pretty much organised. This saved a lot of stress as we knew where we stood financially and were not adding thousands to our cost as some do.
The client liaison officer has been great- very easy to deal with, responds to emails same day so very hap...Read more
py with this aspect of things. We did have a few items (basins) that were discontinued with the supplier and so had to re-negotiate items with the client liaison officer. The most similar product was more expensive and we were expected to pay the difference. After some haggling, Summit decided to absorb the cost, which we thought was a fair outcome as the discontinued line was no fault of our own. Site supervisor- probably the best part of building with Summit is the direct access to your supervisor (via phone/email). Again, very easy to communicate, any questions answered in a timely manner. Numerous issues with the build that we picked up were easily communicated and resolved before the next phase of building began. Negatives- couple of minor build faults, pipes in incorrect places and a tap leaking. However, this is more due to tradesmen on site and as mentioned above the site supervisor was very efficient in sorting out these issues. We did have a delay on the roof cover- and admin error in which the order was placed with the wrong company. It took summit a few weeks to correct this and so probably cost us about 3 weeks. Once again, site supervisor promised to tighten things up to compensate and this seems to have happened nicely.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
best builder ever
This is our 5th new build over 40 years. Different builders each time. I feel like we saved the best til last. Right from the getgo our new home sales person was right on the ball. I knew the questions to ask and i liked her upfront replies. The home itself is perfect in design and met our needs perfectly. The workmanship is very good and the building supervisor that was allocated to us couldnt have been more helpful. I had his direct mobile number and any small issues were dealt with immediately. Only been in it for 3 weeks but couldnt be more pleased. I would recommend this building company without hesitation.
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YannPerth, WA
- 2 reviews
- 2 likes
- Verified customer
Great Customer service and House quality
The overall building construction has been far much better than I was expecting and it was completed within 6 months after the slab was down. I heard from other people that building a house is a pain as there are so much issues. Well....I had issues with the house BUT, they were all solved very easily and quickly. My builder site supervisor (name removed) was amazing as he did look after the whole construction very well. He was very well organised and most milestones/construction tasks were done on schedule. He was reliable and I felt that he c...Read more
ares about the house construction as if its his own house. The communication with the sales consultant, pre-start consultant and site supervisor was excellent, as most of the time they get back to me within 48h. I don't have to chase them for a follow up and that made me feel confident and have a positive feeling about my house development. They were reliable and I got many good suggestions/advices regarding the material selection or house design. I am quite picky in general but I can say that the quality is great on the overall. I will rate the following criteria fairly and hope that can help other first home buyers to have an idea about New Generation Homes (Summit homes). Customer service: 9/10 House Quality : 9/10 Advice & support : 8/10 Communication : 9.5/10Similar opinion? Write a review on ieatwords.com.au!
Lara MPerth
- Verified customer
Amazing service and product!
The great experience started with a great sales Consultant ([name removed]) who was more than helpful with trying to find me a block of land in the area I wanted with in my budget. He sent me through all of the details as soon as he found something and came back to emails straight away. He would get the house I liked drawn straight onto the plan the same day and send through all options. I can not fault the process at all. From the time the house started getting drawn up to quantities being scheduled to slab going down was a smooth and fast pro...Read more
cess. Once slab went down in December the house is now due for PCI on Friday. The building process has been extremely fast and the work to a very high standard. I have had near to none issues with anything the whole way through. The work of the trades especially the plasterer was impeccable. It has helped immensely by having direct contact with the supervisor ([name removed]) who was a huge help and came back to any emails I sent within hours and is always keeping me updated. The house Is nearly finished now and I am extremely happy with summit homes as a whole and have recommended them to a number of friends. Wouldn't go anywhere else!Similar opinion? Write a review on ieatwords.com.au!
Great Quality Build, Amazing People To Deal With.
We started looking at the possibility of building our new home towards the end of 2013 and a year later we have a quality home, ready to move in to.
Right from the start, the sales rep knew exactly what he was doing and went the extra mile to get our business. Contracts came through reasonably quickly and [name removed] has been a delight to deal with from the start at our pre start meeting and throughout the entire journey. A special mention here for [name removed], our more than efficient site supervisor ! [name removed] ensured that eve...Read more
rything went according to plan and if there were anything that needed attention, he was always there to take care of it and advise us accordingly. We are extremely happy to have signed up with New Generation Homes and they have delivered a quality product within a fantastic time frame. It has only been 5 months since our slab went down and we are walking into our new home early next week. I am confident that there will not many post handover problems, and even if there are, knowing the caliber of people we have dealt with at the Summit Homes Group, we are confident that it will be taken care of without any issues. We would definitely recommend New Generation Homes to people we know and will build with them again if we ever did in the future. All the best and keep up the good work.Similar opinion? Write a review on ieatwords.com.au!
Other Home Builders
Zoe1Perth
Couldn't Be Happier
This is the 3rd time we have built and easily the best. We went thru [name removed] one of the internet consultants this time because from previous experience display villages can be very confusing. [name removed] who is an ex tradie took the time to listen to what we required from our home and found us a great design that we loved and a few changes we needed to get it just right. After having nothing but trouble with the last 2 builders we built with I am happy to say that New Generation has delivered on their word and we are very happy with o...Read more
ur new home. Moved in a couple of weeks before xmas so I have to thank [name removed] our supervisor for that. On our practical completion we couldn't actually find anything worth noting but [name removed] had found a couple of things we wasn't happy with so he got them touched up for us. I will be recommending New Generation to friends & family as I think the difference between this build and the others we have done is that they were actually wanting to build us a good home. I must say I am relieved we are in now and had no dramas. Unfortunately I have a friend who is building thru another company and has now waited a year to get their brickwork started and they are renting so I have to be careful what I say to them at the moment. Honest & Knowledgeable sales consultant and excellent experienced supervisor. Bathroom drain was draining slowly but they fixed it straight away so no drama.Similar opinion? Write a review on ieatwords.com.au!
Find out how New Generation Homes WA, Perth Metro compares to other Home Builders
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Dissatifaction with New Generation Homes
We built a New Generation Home and from the prestart to the finish, we have had nothing but problems. We have been given the wrong door locks and the exposed aggregate driveway and alfresco has jagged edges and cracks. The driveway now has black patches of silicone. That is what is considered repairing the cracks and jagged edges are what it suppose to be. We were left waiting on Wednesday 26/03/2014 by the site manager who did not have the curtsey to call or cancel the appointment to change the locks. According to him, some parts are missing f...Read more
rom the new lock! My solar panels are not up because someone has been sitting on the application. I have cracks on the wall next to one window and the cornice in the kitchen area is cracked. I would never recommend Summit Homes or its affiliates to anyone. taps that are not fixed properly and leak. Towel rails are not fitted properly. Cracks in driveway, garage floor. Left with garbage to clear.Similar opinion? Write a review on ieatwords.com.au!
Job Well Done
Throughout the term of the project we were kept up to date with the build and any queries were answered promptly by the supervisor Victor who made the whole process smooth and enjoyable with a fantastic finished home. I would have no hesitations in recommending New Generation Homes to any of my friends who are interested in building in the near future.
Reliable and being kept up to date with progress
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easy, non stressful experience
Myself and my husband have built a few homes over the years with different builders and we found new generation to be on the ball and when they said something would be done, it was.
It was a very easy experience and we would definately build with them again and would highly reccomend them.
[name removed] was our sales rep and when we explained the changes we wanted to make he really listened and the end result was just what we asked for and we are very happy with our new home.
from start to finish everything ran very smoothly
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JordanviPerth
- 2 reviews
- 4 likes
Best Builder in Perth - End of Story
Myself and my partner are first home buyers/builders and as such had little idea of the pitfalls and risks in selecting our builder.
We had lengthy discussions with a wide range of builders and found all the be misleading and deceptive - even in the initial discussion phase!
This was not the case with New Gen - immediately we felt welcome in the display home, the consultant was the most friendly and professional person that we'd met and he answered all our questions accurately and without the usual lines that other consultants had pulled ...Read more
on us. Overall New Gen have been reliable, forthcoming and above all honest! We have had no problems at all with our build and cannot stress just how professional and friendly and helpful everyone has been.Similar opinion? Write a review on ieatwords.com.au!
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4.6(1,508)| Mon | Closed |
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| Wed | 2:00 PM - 5:00 PM |
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| Sat | 12:00 PM - 5:00 PM |
| Sun | 12:00 PM - 5:00 PM |
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