We have been holding up ourselves for a while not to leave a comment here but today we can’t hold anymore today. We decided to use NewGen was because most of the comments here are 5 stars and mainly because my sister bought a display home from them. We are now living in the display home while we are building. The quality of the house is pretty good so we decided to switch from Impression Homes to New Generation Homes. However, the service and the work they provided to us so far only worth 2 to 3 stars. Now we are having a major problem and the ...Read more

From start to end the service received from The New Gen team was Exceptional. New Generation delivered not just a house but a home. Glen Allen, our Construction supervisor was the best supervisor we could ask for. From the initial consult to the key handover we had no worries or concerns. We were so happy throughout the whole build and if we ever built again New Gen would be our first port of call. The entire team at New Gen should be proud of their customer service skills and professionalism. A massive thank you to Luke Matthews our Sales ...Read more

Been about a month since completion and moving in and have had no issues whatsoever, level of detail and care is second to none (even ensuring the details on the carpet on the stairs lines up as it goes around the corners), follow up has been great with calls and emails from the original salesperson (Sam was excellent! If you're lucky enough to have her working with you expect the best!) through to the Site supervisor, who are always available whenever you have any questions or want some information on the build process.
Jacqui was a great ass...Read more

New Generations was simply outstanding from start to finish!
Their designs, their quality fixtures, their amazing staff and customer service!
Our first home build could not have been any easier!
They never dropped the ball once! Nothing was ever too hard or too much to ask of them and they always went above and beyond.
They go the extra mile to make sure you understand everything and are completely happy, they answer every and any question no matter how silly you think it may be. The team know their stuff! They don't just palm you off to ...Read more

New generation has recently completed my home build in Coolbellup. Where do I even begin with praising such a company. Shannon Earle is huge to thank for such a great experience and high recommendation to New Gen. From first contact to last hand shake, Shannon offered high professional and quality service. Being my first home I couldn't have asked for a better experience. Any queries and requests Shannon's efficiency was incredible, the tradesman organised for the job did high quality work in sufficient time and his constant contact allowed me ...Read more

We cannot speak any more highly of the process, from start to finish. We only stumbled into Dave’s display home in Baldivis Parks at their opening day as a way of killing time with our kids one Sunday afternoon. But Dave was extremely welcoming, gave us a no-pressure run-down of what we were looking at (at this stage building again wasn’t even on our radar), and put us in touch with James at Westgate Finance. Both guys were patient with us as we worked out what we would need to do regarding Finance (selling our home, sorting out our available i...Read more

From start to finish the team from New Generation kept me so well informed of progress.
Chad Wise-Jarvis, my sales consultant, helped me personalise the room layout to suit my lifestyle and was always helpful with suggestions to keep the cost within my budget.

When construction began, I just LOVED being able to log into my own web portal at any stage to view the progress reports and PHOTOS, which were updated as soon as a new milestone was achieved.
Every one of the contractors/workers who were on the job were polite, extremely tidy and...Read more

We signed up with New Generation Homes in the middle of 2015 after seeing Celebration Homes, Ventura, Dale Alcock and Homegroup WA.

After having dealt with all of the above well-named builders and after going nowhere with them we decided to go and see the Sales Guy at New Gen after 2 of our friends had just moved into a new house built by Summit Homes and New Generation Homes.

On the very first day, we could see the level of professionalism and care (yes care) for what customer wants. We went in with the well-set mind that Summit Homes gr...Read more

I have recently completed construction on my house with your company. I would just like to say thank you to the summit team, specifically Jon Rees my build supervisor and Justin Bryannt and Isabella Carr at pre-start for all their efforts and guidance through my first house build. Through the building process I was pleased with the high standard of service and construction carried out on the property. I have many friends in the building industry who would walk through the house at various stages to inspect the workmanship and comment on the qua...Read more

We are over the moon with our new home.

John was our site supervisor. I just want to extend my gratitude and inform you of how professional John has been throughout our entire build process. He has been so friendly and positive to deal with and always been available to answer any questions I have had. He has provided us with lots of information about stages of building, what comes up next and anything else we've asked about along the way. John should be especially commended on the fact that he has always responded to our queries very quickl...Read more

The hardest part was picking the right builder and Chad was so patient and quietly persistent with us and we are so thankful that he was. We really liked Chad and the service he provided which made the decision easy. We really liked the guaranteed build time and the idea of having direct contact with the supervisor during the build. Plus the stone, high ceilings and air was the cherry on top.
The ladies in the office were always wonderful to deal with and then the build started and it was time to meet Marco. He was great, always contactable...Read more

Hi Everyone,

Our beautiful new house is now complete and ready for handover this week. I must admit the hardest part of building our first home was choosing a good builder. My wife and I are happy we went with New Gen. From the beginning our sales guy, Chad was great, laid back and patient guy who offered some good ideas on our home. During the Prestart process and after Jacqui was awesome, friendly and very quick with feedback from my many emails I sent her. During the construction process we had the big fella Marco. He was great from the b...Read more

We are loving our new home built by New Generation Homes, it was a great experience from start to finish, everyone involved with the process was great to deal with and our building supervisor Paul made the whole thing so much easier, great communications from him at all times. We have built with another builder before but we find New Generations quality of workmanship to be much higher, brickwork was excellent and we have installed Summit Super Wall throughout the whole house and we absolutely love it, no cracking and no chipping and easier to ...Read more

We recently completed our PCI with Jamie and are now just waiting for our last payment to go through to collect keys, I just wanted to take a few minutes to tell you how awesome it was to have a supervisor that actually stays in touch and provides updates and answers to any questions you have.

I have built with BGC in the past and I would like to send Summit my sincere thanks for making this second experience totally different, and above everything else, actually enjoyable. Not only is the portal an awesome tool to find out what's going on ...Read more