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Reviews

(159)
(20)
(5)
(2)
(7)
  • Product Quality
    4.7 (33)
  • Return Claim MadeYes (1) · No (35)
  • Warranty Claim MadeYes (5) · No (30)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Customer Service
    4.8 (42)

Reviewer Photos & Videos

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Amazing Customer Service

published

We were looking at buying furniture for our new house and Dilara helped us out so much! We were really happy that the design that we found really suited our taste.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Tina

TinaSydney, NSW

Great service!

published

My husband and I came to store unsure of what type of occasional chair and console table we'd needed to buy to suit our space at home. We were assisted by Sandra who was very informative, and very helpful. She was able to give honest advise and helped make our decision on choosing the right piece of furniture so much easier than we had anticipated.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula
See all answers
Angela Leontios

Angela LeontiosSydney, NSW

  • 2 reviews

Perfect Recliner sofas, very satisfied with the quality and the helpfulness of the sales person Dilara

published

Easy to navigate, friendly knowledgeable and helpful, range of products to meet everyones needs.
Better quality of the products we seek than other stores. We order, but the waiting time is a bit long.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula Store NSW
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Tiffany

TiffanySydney, NSW

Great Service, thank you Dilara!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula
See all answers

Ausi .B

Ausi .B

  • 2 reviews

Thanks

published

Dear Sir Madam
I'd like to compliment one of your employees, MS, Dilara at nick scali furniture your Casula branch for the excellent service she provided me and my wife on 24.01.2020. We have always been pleased with the service that we received at that branch. However, Ms. Dilara's professionalism and ability to make our decision about what we need was exceeded our expectations.
Such a grate service will make me and my wife to choose your company for our needs for many coming years. Thank you for employing such a wonderful person.
Yours sincerely
A. Bajalan

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCasula NSW
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Frank Martelli

published

Frank was professional and very friendly. He compleed the repairs and they were perfect. There were minor scratches on the leather and chair legs and after Frank was finished they were completely repaired. Thanks Frank :-)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

railosmith

railosmithSydney, NSW

  • 6 reviews

Great service

published

We went to Nick Scali at Casula crossroads for our furnishing our Living room. We were greeted well by Tina, the sales person. We went to the store 3 times and with different ideas. She went above and beyond in order to service us well. She understood our requirements really well and made us suggestions accordingly. She was extremely patient and went out of the way to help us match different sets of furnitures. Gus, the manager of the store is an extremely polite and great gentleman. Overall our experience at Nick Scali casula was overwhelmingly positive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula Cross roads
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sevde nur

sevde nurSydney, NSW

Mr. Syed was very helpful and friendly providing us with great service.

published

It was extremely easy to navigate around the store and find exactly what we were looking for. As soon as we entered the store, we were happily welcomed by the manager and a regular staff. Afterwards MR. Syed was there to help us with everything and give us great prices. The service that they give is exactly what we were looking for as well as their friendly acts...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationthe casula showroom
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Sixth S.

Sixth S.Sydney, NSW

Omg amazing

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula
See all answers
Monika B.

Monika B.Sydney, NSW

Dilara at the casula store was amazing. Very helpful and knowledgeable.

published

The staff were very friendly. Dilara made the purchase so easy and helpful.

I really enjoyed the experience because of her. I will definitely be back for the rest of the house.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCasula
See all answers

Great service!

published

Great store and service. Staff is really nice and Syed was very helpful in assisting us. We are very happy with our purchase. We will be back again. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula
See all answers

Frank martellii

published

Very good frank done a great job fixing my table very happy
Rang me before coming to the house was on time
Love my table from Nick Scalia thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

Staff were helpful, lounge us great

published

Range was wonderful and lounge we purchased is perfect. Very satisfied with the store and our purchase. Great quality leather. A a a a a a a a a a

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCasula
See all answers

Sandy

SandyIllawarra, NSW

Couch shopping

published

Well presented and clean store. We found a lounge we liked and where served quickly and efficiently, purchasing lounge was easy and hassle free with friendly staff who served us well and with a smile

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCasula
See all answers
Snjezana

SnjezanaSydney, NSW

Staff review

published

Just want to say how happy we were with Dilaras service. She was amazing, helped us get exactly what we wanted. Feels like we knew her for years. Thank you !

Customer Service
Product Quality
Product Appearance As advertised
Store LocationCasula
See all answers
Mohammad

MohammadSydney, NSW

Perfect

published

We bought a set of lounge from Casula nickscali. Design was very nice and many different colours to choose. Staff explained perfectly.Syed did an excellent job. Great customer service experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Great service

published

Syed at the Casula Nick Scali was amazing, great with my wife and daughter, and was very helpful with his advice. He gave us honest and professional advice, the store was very clean and well organised as well

Customer Service
Product Quality

Sim

SimSydney, NSW

Great customer service

published

Mr Armed was very friendly and helpful with us choosing our new sofa. He explained very clearly about the sale, delivery and what to expect. He made it a very easy decision and explained the good deals and extras that would could also have! A great experience and not as painful as we thought it would be :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula
See all answers

Siba

SibaSydney, NSW

Great customer service and felt welcomed

published

Yesterday I was in the store and I felt I was welcomed and had a great customer service her name is Dilara, she helped me heaps to purchase the couches that I wanted, she was also patient and served us from her heart with her great big smile. Im excited for my new lounges but can't wait til January for to be delivered.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula NSW nick scali
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The reviewer stated that an incentive was offered for this review


Great sale prices

published

The floor of the store was well presented and had nice accents to highlight the furniture.
A good range of products were available on display.
Haven't received the product yet, but expect we will be nothing but pleased with our purchase.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCasula
See all answers

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