Nick Scali Furniture NSW, Kotara (page 2 of 12)

On time Very friendly guy seems to know what was wrong straight away. Motor was the problem. Had a new motor in his van and replaced the motor be replaced

From our first visit to the Kotara store, we found the experience of purchasing our new sofa excellent. The sales people were very professional and helpful and our sofa was delivered earlier than expected !! The delivery and assembly went smoothly and the delivery men were very professional. Our sofa is super comfortable and modern and we love it. The quality of the furniture is excellent, and we especially appreciate the provision of the fabric care and cleaning kit - an unexpected bonus.

The new arm we purchased had a split leg and 3 wobbly legs. Carlos repaired it and he did an excellent job. The chair shouldn't have left the factory in that state. I would expect better quality control from Nick Scali to reflect the furniture pricing.

Frank Martelli came to touch up some scratches on the wooden legs and pulls on our newly delivered furniture. He was punctual and efficient and did a good job. happy with the service.

Very satisfied with franks work he was punctual and very courteous I hope I don’t need service in the future but if I do I will be happy to deal with frank again

Frank was fast working, well mannered and very friendly.
Couldn’t be more pleased with his service and will recommend him highly.
Thank you so much for helping rectify our issues in a timely manner!

Very happy was prompt and professional
Completed service very quickly and was very friendly. Would happily recommend Frank to anyone needing repairs and service. Would be happy to have Frank do any future servicing or repairs in the future

Fantastic and very knowledgeable . Showed up on time . Was kind enough to advise me on a seperate issue with another piece of furniture .

This modular lounge with a chaise has been a great purchase. It is very comfortable and we are complemented regularly on this lounge. We have needed service which was done well and efficiently.

The lounge was exactly what we were after and fitted the space perfectly. The colour drew us too it as well. We had a small problem with one of the recliners not clipped in properly, don’t know whether it was at manufacture or install.
Carlos there service agent came and sorted it in a jiffy. Very good service.

We love our new lounge but there was a few bit and pieces that we weren't 100% happy with. We decided to contact the store and see if they would be warranty items and braced ourselves for a long wait. We could not have been more wrong. Wonderful contact, prompt service, a polite professional service technician - he came to our house, showed me what had happened, re-aligned everything and checked the whole lounge. We highly recommend Nick Scali to everyone. Good quality furniture and even better after sales service.

Faulty switch in armchair diagnosed and replaced by technician Frank. He was prompt efficient and a good communicator. He had to drive from Sydney because there is no local technicians for Newcastle customers.

Frank came to look at my son’s new lounge - the back leg was not straight - he spent some time on this leg - then he checked over the other legs and made some alterations to those as well - he also reminded us about lifetime warranty on the frame. Great service.

Frank Martelli came to fix scratches on my table. He was extremely professional and provided a lot of information about the service he was providing and how to take future care of the table. Thank you!

Bought corner leather lounge May 2016 then went away for 7 months. Recliner arm showing wear. Nick Scali service excellent and attended to immediately. However they suggested coating coming off because lounge is not being cleaned every 3 months. As we are retirees living a quite life I don’t think this is good enough and, if that is the case, I am disappointed with the product.

Boys were friendly efficient and helpful took time to explain product to me a pleasure to have in my house.

Fixed some scratches on my Buffett adjusted the doors very helpful and polite. Explained the works to me for future repairs if required.

Looks to be a good job. Frank was friendly, polite and arrived early which was really appreciated. Thank you. I don’t know what else to write here

Frank came out and suggested the correct solution to the noise in my lounge and suggested I stick felt pads to the legs to prevent any further movement

The products are A quality which is why I continue to purchase. I requested a service call for my Catalina lounge as some parts had separated. Carlos was the service person who was fast, efficient, he turned up on time, he also went above the service call and helped me rearrange the setting. He was so friendly and couldn’t have been more helpful. Carlos is why I will continue to choose Scali furniture