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Frank Martello Service technician
Frank was great. Arrived early, very patient. Fixed problem quickly. Was polite and courteous. Recommend you review this feedback form. People would often not bother due to the amount of content you require for a simple service comment. Thanks for your service and the chance to feedback.
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Phillip MSydney, NSW
- 4 reviews
Peeling leather lounge after less than 4 years use; Nick Scali says not their problem.
We purchased 3 pieces of Emery leather lounges in their 'protection leather' which they say 'handles the wear and tear that an active lifestyle demands' and 'offers a high degree of protection'. There is a nominal 2 year warranty on the leather which we understand is not plain leather but some sort of treated/painted stuff. At less than 4 years old some of the seat surfaces are showing peeling. Nick Scali sent out a third party inspector who came to the conclusion that the peeling was due to us not carrying out the leather maintenance Nick Scal...Read more
i requires. Basically Nick requires you must buy their leather treatment kit and then use it 4 times a year or they will say any fault is all your problem. The inspector concluded we had not done the required maintenance and that was all Nick needed to abandon us. The proposition that a $5k leather lounge requires expensive proprietary quarterly treatments or it will peel after less than 4 years normal use is ridiculous. The use of the treatment 'get-out' clause is designed to absolve Scalis of any responsibilty for damage. Why sell this couch if you know it won't tolerate normal use? So beware - if you buy this type of lounge you must also buy the matching scali leather treatments, and apply them quarterly forever (plus somehow document the treatments). Otherwise you will have no help from Nick Scali in the event of peeling - a problem that seems common when I googled online reviews/complaints.1 comment
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RindaSydney, NSW
2 months to get a technician out but technician was great
The second time our recliner stopped working so they replaced the motor. Had to wait two months to get someone out but Frank the technician was excellent. On time, quick and courteous.
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StellaSydney, NSW
Extremely quite and polite.
Frank Martelli - called ahead of time and was able to come early!- great!
He was able to fix the chair no problem.
He was extremely polite. He did a wonderful job.
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Retep
- 2 reviews
Worst customer service imaginable
Nick Scali are the most despicable company I’ve ever had the misfortune of dealing with.
First one of their store salesman sells me what he frames “just treat it like a yearly cleaning service” as part of the warranty with a couch. When I need to use said cleaning service (Guardsman) I contact them and was told that is not the case and I had been totally misled. I call Nick Scali to resolve this, and here I am over a month later, where I had to basically make multiple calls and emails to get a refund. It was like pulling teeth, and everyone fr...Read more
1 comment
Customer S.Nick Scali
Hi Retep,
Thank you for providing us with your feedback. ... Read more
I do apologise for any inconvenience this experience may have caused you. I've since notified my Senior Management team of your feedback for their consideration. Thank you again for taking the time out of your day to provide us with your feedback, enabling us to grow and develop as a business and better the Nick Scali experience in future. Sincerely, Hayden Nick Scali Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Frank Martelli
Prompt and quick service. Frank was in before estimated time and fixed our recliner very quickly, friendly and professional. Very helpful and courteous we definitely recommend Nick Scali services to others
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AlexSydney, NSW
- 2 reviews
Frank Martelli
Wonderful service ! it was great to have Frank coming all the way my place after i purchase a table that wasnt polished properly. Frank came in on time in order to fix it an shared with his extensive knowledge on marble care. Thanks again!!!
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Frank Martelli
Service call - it was fixed easily and quickly
Frank Explained why this problem can sometimes occur and how our lounge placement should have prevented issue occurring
Frank was polite and efficient
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BarryIllawarra, NSW
A Perfect Lounge Suite
The experience couldn't have been better. Even though it would have been delightful to slowly peruse the entire Moore Park Nick Scali showroom, the ideal lounge suite was immediately in front of us as we entered. We were soon joined by Becky, who took us through the features of the lounge and its matching chair and ottoman. She then advised of the discount available on the day, and we only had to discuss the delivery details. Becky was attentive to our needs; she listened and provided advice that was relevant, and at all times her manner was pr...Read more
ofessional and polite - never pushy. She also agreed that the addition of two polished cement tables would be ideal additions. We were most impressed by this experience, and have a very high opinion of Nick Scali as a result. Best wishes to the staff and management of Nick Scali Moore Park, and especially to Becky.Similar opinion? Write a review on ieatwords.com.au!
Frank Martelli
Frank came to our house to fix a couple of nicks on our new table legs. It’s perfect. He was right on time and everything looks great. Good work Frank
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MickTSydney, NSW
- 2 reviews
Smell the leather first
We bought a lounge from Nick Scali despite my suspicion on the quality of the Chinese manufactured leather. The smell that comes from the leather after 6 months keeps getting worse and I'm considering changing it.
Have a sniff of any Chinese manufactured leather from this retailer. If it's not that sweet new leather smell it will only get worse with wear. Avoid.
1 comment
Customer S.Nick Scali
Hi MickT,
I'm sorry to say of the issue with your furniture. ... Read more
I'd like to have my Service Team look into your concerns with you and see if there is anything further we can do. For me to do this, can you please let me know your order number or the contact information that would have been your order form? If you don't wish to share sensitive information in a public place, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer CareSimilar opinion? Write a review on ieatwords.com.au!
great customer experience
Anton was fantastic, he went beyond, helping me choosing right coach, looking at my floor plan and making sure I chose the right size. I am very indecisive person, Anton was very patient with me. Awesome customer service.
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Paul J.Sydney, NSW
- 2 reviews
Poor Quality
Bought a fabric lounge pilling after 2 weeks little balls all over the lounge. Friends and family walk into my apartment comments like
"What happened to your lounge"
"Isn't that lounge new?"
Called Nick Scali, I told to buy a lint machine and shave the lounge I was never told in store that this would happen.
My wife and I both work full-time no pets or kids and the lounge isn't used very often.
...Read more
3 comments
Customer S.Nick Scali
Hi Paul J,
I'm truly sorry to hear of your concern and for any inconvenience this may have caused you. ... Read more
I'd like to have my service team look into your concern with you to see if there is anything further we can do. For me to do this, I'd just need your order number or the contact information you provided us at the point of sale. If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer CareHello,
Order number MP 62287... Read more
[email protected] Cheers PaulCustomer S.Nick Scali
Hi Paul,
Thank you for this!... Read more
I've notified my service team of your concern for you. Someone from my service team will contact you within 24-48 hours to discuss this further. Should you need anything further from me, please don't hesitate to contact me via [email protected] Sincerely, Hayden Nick Scali Customer CareSimilar opinion? Write a review on ieatwords.com.au!
DutchieSydney, NSW
- 7 reviews
Excellent customer service from their manager Eric at Nick Scali Moore Park.
Excellent customer service from Eric (manager) at their Moore Park location.
Eric went out of his way to assist us and kept his word in every event.
We would most definitely purchase from this store again.
Thank you Eric, keep up the wonderful, professional, friendly service.
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Very Prompt
We purchased a lounge and had a problem with one of the chairs. Nick Scali’s service was professional and Frank and Wayne were extremely helpful. Thank you for a great service!
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R HorwitzSydney, NSW
- 3 reviews
After sales service excellent
I purchased dining room chairs and had a problem with one of them after about six months. A technician came out to fix and replace parts of the chair. He is on time, very pleasant to deal with and was really helpful - going beyond what was asked. Highly recommend using Frank Martello the service technician.
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caseySydney, NSW
delivery service
dom michael and chris we're on time very professional made me feel comfortable with having them on my house they assembled everything with great care and placed them we're we wanted them would recommend them to anyone buying nick scali furniture
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Anna
- 2 reviews
Frank - service technician
Frank is on time and professional. He is patient and knowledgeable to find the problem then fix the sofa. We are very happy with his service. He is the legend!
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The reviewer stated that an incentive was offered for this review
RickeySydney, NSW
Cam the Sales Consultant is a Star
Upon entering the store we were greeted by Cam. Cam was welcoming, relaxed, professional and extremely knowledgeable.
I can honestly say Cam is the the best sales consultant I have ever had the pleasure of dealing with.
We only needed a dining table and we purchased it on the day.
I know where we will be going for our new lounge and who we will be asking for.
Cam left us with the most enjoyable shopping experience we have ever experienced.
I can’t recommend Cam highly enough.
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The reviewer stated that an incentive was offered for this review
Carlos service technician
Carlos is on time efficient fix the problem quickly without a fuss surprising because no one is ever on time which suited me really well Carlos Source customer service was exemplary
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Customer S.Nick Scali
Hi Phillip,
I'm sorry to hear you're unhappy with the outcome of your service call and the findings of an independent assessor. ... Read more
As you can appreciate, leather is a natural product which, like our skin, needs to be cleaned and moisturised regularly to ensure it's longevity. Peeling/cracking is caused due to dust/dirt and body oil being trapped in-between the grains of leather causing them dry out and as result, causing peeling/cracking to occur. We provide care products to assist with the maintenance and upkeep of leather products which can be applied in the comfort of your home. We recommend leather lounges be cleaned regularly and the care products we provide be used every 3-4 months. Thank you for taking the time to provide us with your feedback as it is feedback such as yours that helps us better the Nick Scali experience in future. Sincerely, Hayden Nick Scali Customer Care