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Reviews

(165)
(27)
(5)
(7)
(25)
  • Product Quality
    3.6 (22)
  • Return Claim MadeYes (2) · No (16)
  • Warranty Claim MadeYes (2) · No (16)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    4.5 (20)

Reviewer Photos & Videos

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Frank Martello Service technician

published

Frank was great. Arrived early, very patient. Fixed problem quickly. Was polite and courteous. Recommend you review this feedback form. People would often not bother due to the amount of content you require for a simple service comment. Thanks for your service and the chance to feedback.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Phillip M

Phillip MSydney, NSW

  • 4 reviews

Peeling leather lounge after less than 4 years use; Nick Scali says not their problem.

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMoore Park
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Rinda

RindaSydney, NSW

2 months to get a technician out but technician was great

published

The second time our recliner stopped working so they replaced the motor. Had to wait two months to get someone out but Frank the technician was excellent. On time, quick and courteous.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Stella

StellaSydney, NSW

Extremely quite and polite.

published

Frank Martelli - called ahead of time and was able to come early!- great!
He was able to fix the chair no problem.
He was extremely polite. He did a wonderful job.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore park
See all answers

Retep

Retep

  • 2 reviews

Worst customer service imaginable

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Frank Martelli

published

Prompt and quick service. Frank was in before estimated time and fixed our recliner very quickly, friendly and professional. Very helpful and courteous we definitely recommend Nick Scali services to others


Alex

AlexSydney, NSW

  • 2 reviews

Frank Martelli

published

Wonderful service ! it was great to have Frank coming all the way my place after i purchase a table that wasnt polished properly. Frank came in on time in order to fix it an shared with his extensive knowledge on marble care. Thanks again!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Frank Martelli

published

Service call - it was fixed easily and quickly
Frank Explained why this problem can sometimes occur and how our lounge placement should have prevented issue occurring
Frank was polite and efficient

Barry

BarryIllawarra, NSW

A Perfect Lounge Suite

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Moore Park
See all answers

Frank Martelli

published

Frank came to our house to fix a couple of nicks on our new table legs. It’s perfect. He was right on time and everything looks great. Good work Frank

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

MickT

MickTSydney, NSW

  • 2 reviews

Smell the leather first

published

We bought a lounge from Nick Scali despite my suspicion on the quality of the Chinese manufactured leather. The smell that comes from the leather after 6 months keeps getting worse and I'm considering changing it.
Have a sniff of any Chinese manufactured leather from this retailer. If it's not that sweet new leather smell it will only get worse with wear. Avoid.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

great customer experience

published

Anton was fantastic, he went beyond, helping me choosing right coach, looking at my floor plan and making sure I chose the right size. I am very indecisive person, Anton was very patient with me. Awesome customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore park
See all answers

Paul J.

Paul J.Sydney, NSW

  • 2 reviews

Poor Quality

published
Product Quality
Warranty Claim MadeNo
Store LocationMoore park
3 comments
Nick Scali
Customer S.Nick Scali
Paul J.
Paul J.
Nick Scali
Customer S.Nick Scali

Dutchie

DutchieSydney, NSW

  • 7 reviews

Excellent customer service from their manager Eric at Nick Scali Moore Park.

published

Excellent customer service from Eric (manager) at their Moore Park location.
Eric went out of his way to assist us and kept his word in every event.
We would most definitely purchase from this store again.
Thank you Eric, keep up the wonderful, professional, friendly service.

Customer Service
Store LocationMoore Park

Very Prompt

published

We purchased a lounge and had a problem with one of the chairs. Nick Scali’s service was professional and Frank and Wayne were extremely helpful. Thank you for a great service!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
R Horwitz

R HorwitzSydney, NSW

  • 3 reviews

After sales service excellent

published

I purchased dining room chairs and had a problem with one of them after about six months. A technician came out to fix and replace parts of the chair. He is on time, very pleasant to deal with and was really helpful - going beyond what was asked. Highly recommend using Frank Martello the service technician.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationMoore Park
See all answers

casey

caseySydney, NSW

delivery service

published

dom michael and chris we're on time very professional made me feel comfortable with having them on my house they assembled everything with great care and placed them we're we wanted them would recommend them to anyone buying nick scali furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationmoore park
See all answers

Anna

Anna

  • 2 reviews

Frank - service technician

published

Frank is on time and professional. He is patient and knowledgeable to find the problem then fix the sofa. We are very happy with his service. He is the legend!

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review


Rickey

RickeySydney, NSW

Cam the Sales Consultant is a Star

published

Upon entering the store we were greeted by Cam. Cam was welcoming, relaxed, professional and extremely knowledgeable.
I can honestly say Cam is the the best sales consultant I have ever had the pleasure of dealing with.
We only needed a dining table and we purchased it on the day.
I know where we will be going for our new lounge and who we will be asking for.
Cam left us with the most enjoyable shopping experience we have ever experienced.
I can’t recommend Cam highly enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

The reviewer stated that an incentive was offered for this review


Carlos service technician

published

Carlos is on time efficient fix the problem quickly without a fuss surprising because no one is ever on time which suited me really well Carlos Source customer service was exemplary


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