Nick Scali Furniture Retail Stores Questions & Answers

is the sofa Mazara available in cambelltown factory outlet shop ?

How can I get my 30% deposit back after I cancelled my order? I ordered a lounge on 4/1/20. On 12/1/20 I went back to store to cancel order and get another lounge as the lounge I ordered was too big for my living space. I was told by the store manager "too late"! and was not interested in helping me. I wanted to purchase another lounge. But she proceed to ignore me after telling me nothing can be done and will have a definite answer for me the next day. But she made it clear there was no chance I can cancel the order and transfer my money to a new lounge. I find that hard to believe and I think most people would agree. We did pass the three day cooling off period by 5 days. Surely China has not started to make my lounge. If that was the case I expect any lounge purchased from Nick Scali to be delivered within 6 weeks and not 14 weeks! I then went and ordered another lounge from another Nick Scali location. I still intend to get my funds back and I have made enquiries with the ACCC. As I am sure it is illegal for Nick Scali to be holding on to my money as we were told on the phone today by the State Manager. And please do not tell me to call your consumer services line, as that is what we did today and were put through to the State Manager and he was of no help at all. All he kept repeating was "3 day cooling off period" We get it. But Nick Scali cannot hang on to people's money one week after cancelling our order, and we also placed a new lounge order!

Where could I find a Bally TV unit and how much

I purchased Tallin dining and coffee table from Castle hill in January 2022 store and on one day in May 2022 i was sitting on the couch with my feet on coffee table and suddenly the marble broke and corner of coffee table fell off. I believe this is a very usual and common sitting position in a family area. I can clearly see from the broken side that the marble quality underneath the coating is very poor as crystals are easily coming off from it just by rubbing it with hand. This is surely not a good marble. but when I reported this to Nick Scali, The case officer spoke to my very bluntly and rudely as if i don't have any right to complaint about their product. without even physically checking the table, she closed my case with an argument that i used it inappropriately. this is very bad customer service. and if this is the kind of warranty they offer on their products then this warranty is of no use to anyone.

Can someone from nick scali speak to me and listen from my point of view here?

Thanks
Jasneet

I have just had a Leather sofa delivered 5 days ago and it stinks of chemicals. We cannot sit on it. We placed two large winter blankets on it in an effort to try to deaden the smell but this did not work on it and the smell is there still. We have tried using a fan and have 5 scented candles buring to get rid of the smell. NO USE. I am a previous customer and this did not happen with the previous lounge but I have been told you have changed manufactures to China and the leather is not the same as the first despite being told it was the same as my first lounge. We are now sitting on the floor as this is better than sitting anywhere on or near the lounge. A technican is coming on wednesday 5 days from now but I do not think we can tolerate the smell or the necessity to have all the windows open all the time. It is now getting cold at night. We are in a small apartment and the previous sofa has been given to family the same day as delivery of the new one. This is a most unsatisfactory, disappointing and disgusting. The smell is so bad it gives you a headache and bad taste in your mouth. We are also extremely concerned the impact of these chemicals is having on our health. The solution will be for you to take this lounge away provide refund and we will look elsewhere as I cannot see how this smell can be removed.