Nick Scali Furniture TAS, Hobart

Just taken delivery of 2 sofas - Raj and Nitin were absolutely fantastic manoevering those heavy sofas into our house. Cheerfully did the backbreaking job and set up the sofas in a very short time.

We decided to update our electric recliners to match a 3 seater sofa (with electric recliners @ both ends) that we had purchased from the same store a couple of years prior. We have been very happy with the quality and the comfort of the 3 seater sofa so we assume that the electric recliners that match will be of the same quality and comfort. Fortunately they were still available. We found the sales lady to be very helpful and accommodating. Nick Scali in Hobart is a fantastic store, very well laid out & easy to negotiate around. I guess you can say that I am a satisfied customer.

We were very happy with the selection of furniture available and found just what we wanted. Grace was very helpful and professional in her assistance. We hope that the delivery experience and quality of the pieces we selected is up to the standard of the store and sale service.

Purchased 2x2.5 seated electric sofas. Ordered beige. Salesman wrote down grey. We immediately told him did NOT want grey. He assured us that it would be beige as they are made overseas & this is what they call beige. Stupidly we believed him. We are now stuck with 2 sofas in our room which is decorated in cream, black & beige. Complaints to customer care & head office were fruitless. I asked head office if they could get me more of the leather to cover my pale cream dining chairs which are new & next to sofas. Was told to see an upholsterer. I also asked if sofas could be exchanged for floor stock & was told no as its not their policy. Totally disgusted with the treatment we have received

The sales consultant who assisted me was wonderful, very friendly and helped me with my fabric choice. I am extremely excited to get my new couch in a few months.

I was looked after very well by Andrew who showed me furniture in the store. Found a beautiful couch and ottaman to match. Andrew was excellent help, bar none. Most appreciative.

Mel understood what we were looking for and was knowledgeable about the products without being in any way pushy. We chose 2 different but compatible ranges of couches/recliners and It would have been nice to have the same leather options for both. However Mel assisted us in finding 2 colours that would complement each other.

This was our second trip to Nick Scali in 12 months. Matt is an outstanding salesman, helping us make decisions to make the right choices in terms of style and colours. We have been very happy with our dining table, sideboard, tv cabinet and side tables and are very much looking forward to the delivery of our new lounge furniture. I recommend Nick Scali for quality products and outstanding service.

We spent considerable time in the store trying to make our decision and the sales assistant Grace was very patient with us and made our shopping experience very enjoyable, definitely recommend

Matt is awesome. Took my vague idea and turned into exactly what I was looking for. H is the best salesman. I went to another store and as what the fabric was on that lounge and all I got was that is fabric furnishing! Great job Matt just need a quick delivery.

We were looking for a rug and found the perfect one for our requirements at a very good price. The customer service was excellent. However I would suggest that the rugs on show are well overdue for an upgrade. They generally looked ragged and worn.

On 29 August I ordered, and paid in full for an entertainment unit and coffee table with a delivery date of 18 September. Items not delivered as scheduled on 18 September. Revised delivery date now 16 October. Not only did the non delivery of the items cause distress, but furthermore I received a text advising me of the revised delivery date on 18 August which also demanded that I finalise any outstanding payment no later than 8 days prior to 16 October delivery date. Considering that I had paid in full for the items on 29 August I found this text to be unnecessary and demeaning. Overall I feel quite disillusioned with my experience with you company.

This is a massive store. Without the assistance of Danielle finding the right lounge for us would have been difficult. Once we had established what we wanted, which wasn't easy when we weren't sure initially ourselves, Danielle made the decision easy through her knowledge of the product and the store layout.
Once the decision had been made the follow up for placing an order the next day was just as easy.
Now the long wait!

Store was great with excellent service from DC. Goods expected in around 10 weeks. Look forward to receiving. Good range of products with staff who know the products very well.

Excellent customer service by Nick Scali staff. Was able to show us exactly what we were looking for and arranged for delivery to suit our building timeline. Very happy with our purchases.

Matt From the Cambridge store provided excellent service and we are extremely happy with our new lounge.
The store open plan and easy to navigate
Products were good
Delivery staff were very helpful and assembled in location our new lounge

Store was massive, well spaced out with heaps of lounges to choose from, seemed to be the right amount of staff per customer.
Matt was a great help, very knowledgeable, friendly and genuine.
We have only just ordered so haven't got the item but wanted to review the excellent experience with Matt.
Highly recommended.

Store layout did not lend itself to finding the product (dining chair) easily. The customer service guy (#437) was most helpfull, easy going and confirmed the correct chair as we were re-ordering a product we were already using. Quality was the key!