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Reviews

4.8

299 reviews
5
(254)
4
(37)
3
(2)
2
(1)
1
(5)
  • Product Quality
    4.8 (106)
  • Return Claim MadeYes (1) · No (121)
  • Warranty Claim MadeYes (7) · No (116)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (123)
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Fantastic

published

Carl was really helpful and made our entire purchase process really Easy. Kudos to the team at NS. They also go out of their way to help you get what you want.



What a salesman!

published

This was our first time visiting Nick Scali. Alan went above and beyond for us!! He was very friendly and knew his stuff! Very happy with our purchase and want to commend Alan for his help. He's the best!

Excellent in-store customer service

published

I ordered a Spencer sofa. My sales rep, Polina, was so friendly and helpful. She gave me plenty of honest advice, practical tips, answered all my questions and was personable and approachable. Thanks Polina!



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chandra64j

chandra64jGreater Melbourne (Metropolitan), VIC

This is perfect HOME of Furniture of Home

published

We bought 2 three seater lounges and a large size rug.The Store Manager Vipin is energetic,helpful and friendly store manger.He is very knowledgeable person and very helpful to give us extra hand to select right furniture and colour.We definitely recommend Vipin and his store Preston Nick Scali for excellent customer service.

Rachel

RachelGreater Melbourne (Metropolitan), VIC

Perfect couch and very helpful

published

Vipin was very helpful in working out what I wanted, delivery, care for the couch as well as sizing and style. Excellent service and would definitely use him again! Along with this they were very helpful in assuring me delivery could be made flexible to suit settlement on the house in which the furniture was going into.

Josh

JoshGreater Melbourne (Metropolitan), VIC

Alans service was first class

published

Bought the Spencer sofa with chaise and Alans service was outstanding and made the decision easier and enjoyable. We cant recommend Nick Scalli Preston enough and the customer service provided there.

excellent seller

published

vipin was an excellent seller his customer service was great he was really helpful and knowledgeable. he went beyond to help us with our furniture. i will continue to shop at preston store thank you vipin.

Angela

AngelaGreater Melbourne (Metropolitan), VIC

Great Service

published

Customer Service was great. Polina was very helpful and knowledgeable. Very lovely to deal with.
Thank you again can't wait for our Lounge to arrive. Would highly recommend your store and will come back.

V.I.P

published

Vipin was fantastic :)
His customer service was second to none. He went above and beyond to help me find the furniture
that I needed for my newly renovated house.
I will continue to shop at the Preston store.
Thank you V.I.P.in

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Great service and good quality

published

Very happy with our new chairs from nick scali there a good quality. Customer service from Vipin was very helpful. I was given time to look but when i needed help very attentive.

Kumi

KumiGreater Melbourne (Outer), VIC

Organisation of the store and courtesy of the manager was perfect

published

Very easy to navigate the store and find product.
We are very satisfied with the product, leather was top quality and the chairs very relaxing. Store manager was very helpful and friendly. Chairs will be assembled on delivery by the driver.

Excellent service Polina!

published

We are really pleased with our new Nick Scali purchase. We bought several things- new lounge, buffet, dining table and TV unit. It was a one stop shop for us! Not only was the furniture stylish and of high quality, but the service was impeccable! Polina, our sales assistant, was extremely helpful and assisted us with ideas. We were in several times before we finally made a decision and throughout that time, she was so patient with us. Polina offered us honest and sound advice, which assisted us with our decision making. Not in any way did we feel pressured to buy immediately. Due to this, I felt at ease and trusted her completely! Thank you for making this potentially stressful project a super easy process.

Alana

AlanaGreater Melbourne (Metropolitan), VIC

very helpful and attentive staff, thanks Alan

published

Purchased a lovely couch from Nick Scali Preston, Alan was very helpful and attentive but didn't hover as we went browsing. Very patient as we walked him up and down the very large show room, asking questions. Thanks!

Thank you Alan

published

I went to the Nick Scali Store in Preston and saw Alan who sold me a couch from his Gainesville days. Nick Scali has a fantastic range with quality couches and Alan is easy to talk to, knowledgeable and very helpful. I would not buy a couch from anyone else.

Allon provided us excellent service.

published

Allon served us when we purchased our lounge. He was extremely friendly and helpful. Especially when we changed our mind, Allon was really considerate, while helping us. We felt we were very welcomed and will definitely go back to the store when we need more furniture.

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Great service!

published

Great service and friendly help. Quick delivery promised, excited for our new table. Offered to help with the chairs when we need them! The show room was also nice and clean

Carol Whitten

Carol WhittenGreater Melbourne (Metropolitan), VIC

Great service

published

When entering the store we we greeted by a staff member.
There was a good size range of quality product.
Allan the sales staff was very knowledgeable, professional & extremely polite, after he had given us all the product knowledge & benefits he let us take our time &
try the product until we were comfortable and happy with our decision. I will go straight back to Alan for further purchases.

So happy with our new couch thanks Alan!

published

Great service and information about the products. Fantastic deal and our options were well explained by staff. Alan's a great guy and very professional! Looking forward to getting our new couch in a week. Thanks again!

Perfect. Sales man amazing

published

Very honest sales man and very easy to deal with. Product is exactly what we wanted and great advice from the store salesman. Highly recommend this store and great products.

Susie

SusieGreater Melbourne (Inner), VIC

Purchase of recliner couch

published

Excellent service from Alan. Alan welcomed us straight away and walked us out. Friendly, knowledgeable and very helpful with ideas and choosing the right product. Will definitely be back for future purchases.

Page 4 of 15
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Questions & Answers

Nicolette G

Nicolette Gasked

VIC, Preston

Hi just wondering if my couch is still being delivered
Nicolette Grima
0401984101

1 answer
Nick Scali
Customer S.Nick Scali

Hi Nicolette,

Thank you for reaching out!

Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with your query.

Should you have any other queries or concerns going forward, please don't hesitate to contact me via [email protected]

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

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