The sales representative, Oliver, was very knowledgeable, patient and helpful. He allowed me to explore the products on my own pace while checking in with me in a non distracting manner. He offered a few insights which helped me narrow down my choices while still giving me flexible options should I change my mind later. Happy to have pop by for a purchase!

Was delighted with the customer service provided by Raff at the Nick Scali Richmond shop. He was professional, knowledgable and friendly, and helped me find the best coffee table for my place. Thank you!

The guys at Nick Scali were so helpful and I bought the most beautiful couch. I went into their Richmond show room with crutches post surgery. When I was there it started bucketing down with rain. Carl served me and I explained I still wanted to look at one more couch at a different furniture store before I made my decision. Without hesitation he offered to drive me in his own car to the other furniture store and he picked me up again. He got soaking wet as well. In the end I did love the Nick Scali couch more and Carl’s caring nature also made the decision easier to make.
Thank you Carl it’s lovely to see there are still kind hearted people out there!

We were assured by Raff. The store was really busy but he took the time to understand what we were after and was really helpful with advice and decorating ideas. We are really happy with the choices we have made.

I walked in to buy black dinning chairs for my table, and raff made me realise in my space with my table that would look awful and I brought 8 x beige chairs from him which will look so much better. I was resisting allowing him to sell me and then he showed me. I was converted. His laugh makes your day. Thanks raff your the best, coming back to see you for more things I need, my personal designer at nick scali. He is a gem

Very well laid out store with floor staff being available and helpful whenever needed, Carl showed us all our options and we managed to get a couch ordered within the week

Had a wonderful shopping experience with Giancarlo who was very helpful in assisting us in making our selection. Via Carlo was very knowledgeable and willing to assist. We are very happy with the chairs that we now have.

We were very happy to have been met by Ali in the Richmond Nick Scali store this week. We were only interested in stock that was either in the showroom or in the warehouse. Ali was very knowledgeable about his products and assisted us in finding the perfect lounge. We did have a order in the system but due to the extensive lead-time, we decided to cancel part of the order - not happy about the cancellation costs. Ali was able to facilitate splitting the order, adding our new lounge and arranging delivery within 1 week. Very pleased with the outcome. Thank you Ali.

Raff provided friendly useful and creative advice without ever being pushy. We felt very comfortable asking his opinion and considering his recommendations most of which we gratefully accepted. Terrific service.

I’ve never purchased anything from Nick Scali but after today’s visit and meeting Raff I’ll be back. He certainly knows how to decorate a house. Can’t wait for my new furniture to arrive.

I bought a sofa for my new apartment.
The customer service was exceptional. Raff was awesome, he is an interior designer so he gave me great advice on what would best fit in my flat.
Overall great experience, feeling confident that I made the right choice. Will recommend the Richmond store to friends and family.

Raff is awesome!!! All the staff were so friendly and nice and I really enjoyed shopping here for our first new house!:)
We have bought a 3 seats sofa and we cant wait to have it in our house:)

Raff at the Richmond store was awesome, friendly and had some great advice. The store was busy but he still made time to help us find a new lounge, dining and coffee table.

I was looking for a specific table and tv unit and wandered by myself but couldn’t find them. Carl greeted me with a smile and was very helpful. He gave me product details, checked availability and didn’t try to pressure me into buying. I bought both of them and can’t wait to get them home. Thank you Carl for a really enjoyable experience.

Thank you Raff for your friendly and efficient customer service, the follow ups and genuine care shined through we look forward to visiting the Richmond store for some extra pieces - Looking forward to delivery day !!

We found the store easy to move around and temperature was perfect as it was a warm day. Carlo had great customer service and knowledge of the products. We are having our lounge delivered so hoping all goes well.

Initially service in store was great. We purchased several items and first part of delivery was good. Sadly all down hill from there with our new couch being ordered 1 September 2022 and was meant to be delivered well before Christmas . We have made multiple phone calls and only had multiple delays without explanation. Finally we are told delivery day 6 months after order and on the day of delivery after taking a day off work we are sent a text message in morning to say delivery won’t be until 8 or 9 pm !!! Unbelievable!!! So disappointed and annoyed. Definitely last time for us. Massive fail Nick Scali

Fantastic and honest customer service, patient and a true gentleman from Giancarlo on the two occasions we visited in three days! Two orders later and we couldn’t be happier! Bravo Giancarlo! Grazie tanto! Diana and David :)

Raff was a delight to work with, excellent customer service and humour. He spent lots of time helping us conceptualise the vision for the space in our new home and we are really happy with the products we have chosen. We have actually come into the showroom at least half a dozen times and at no stage were we pushed into a decision. Special thanks to Giancarlo who helped me decide on the dining table . A real pleasure working with you both, we can’t wait for the arrival of our pieces!