Nick Scali Furniture VIC, Springvale

I found the perfect couch in store and all the sales team were lovely, Shelley was very helpful today and I appreciated the time she took to run me through a full range of couches and prices that I could work with.
I appreciated being able to take my time and not be pressed into a hard sale.
The range is excellent at NS and I’d definitely recommend to others.

We looked at several stores in order to purchase a couple of lounges. Nick Scali seemed to have an extensive range and we were very ably assisted by Jo, she was most helpful explained everything very clearly gave us the confidence we needed in purchasing our lounge room suites. Jo, we thought you were terrific and Nick Scali Furniture should be very proud and happy to have you on the sales team.

Nick Scali had a fantastic range of furniture and I’m very excited to have ordered couches from their Spencer range. Herch was extremely helpful and made the process as easy as possible. I’ll definitely be back for more in the future.

After a very overwhelming search for the right sofa, Shelley was able to take me straight to the perfect sofa for our home. Friendly and helpful without being pushy. Can't wait for delivery day!

After months of trying to find a couch we finally found one! Glen from Nick Scali Springvale was amazing. He made the decision so easy for us and was helpful without being pushy. So pleased!

We love the furniture and can't wait for our lounge to be delivered. Hopefully all will be great, quality wise.
We found it weird that NS wouldn't discount at any time, and that all sales advertised on TV were never the big ticket couches/lounge suites. We waited 9 months for the couch we wanted to go on sale but it never did. Service was friendly and helpful and knowledgeable.

I needed a new sofa for my house and I walked in to Nick Scalli as I noticed they had a sale going on. The collection was excellent - beautiful colours, quality fabric, fancy features, and in particular, the customer service provided by Steve was unmatched. It was just a shame that the store didnt have the dark grey coloured sofa that I really wanted so that I could visualise it before purchasing. So I went for the lighter grey one instead.

Cant choose pickup time and date you have to pickup on their time, Good luck if you planning Xmas gift will definitely get by 2025 so disappointed even cant choose to go on when we are free

The staff were helpful yet unobtrusive. They were quick to assist with swatch samples, style options and comparable products on display. Alan took our order in an efficient manner explaining all the important clauses in the order re cancellation, lead time, delivery options etc.

We received friendly and helpful service from Alan at the Springvale store when looking at different sofa options. He's been very helpful, patient and gave us great advice helping us to decide on the choice of sofas as well as the choice of colours as there were so many options available and it was hard to decide.

We received friendly, professional and helpful service from Anna at the Springvale store when looking at different sofa options. It was a pleasure dealing with Anna who helped us choose our perfect new sofa!

the first time i went into your shop a few weeks ago, Steve was very nice and helpful, and so i went back in on the 11 of oct to see him again and order my lounge suite, but when i walked into the store i wasn't impressed with the young woman who dismissed me and pointed me to the service desk she was not very friendly. But then i met Mitchell, what a lovely young man, he helped me had time to have a chat explained everything to me so nicely..id go back again just to have him help me .
luckily i didn't leave because of the woman walking around looking bored and unhappy....

he is a gem thanks
jane santo

easy to navigate, very satisfied with the table we bought both quality and price it was on sale . The sales person was very helpful and knowledgeable. we really liked the range on display and will be back again

It was easy to navigate the store as we had Alan at the Springvale to help guide us. He wasn’t pushy like sales people usually are and was super helpful with our furniture selections!

I bought couple of Leather Rugs from Nick Scali, Springvale store and it started shedding since day 1 and gradually shedding increased a lot. It got to a point that we can not even have it in our living area as it spreads the Fur everywhere so we ended up removing it from the floor . I made a complaint to Nick Scali and they sent an inspector after a month and one of the supervisors contacted me and told me that it is normal and they would do nothing about it. This was very disappointing and frustrating. You spend big $$$ for something you can’t even use for an year. Total waste of time and money.

My furniture needed repairing and Carlos, the technician who came to do the repair was very friendly and professional. He rang me to see if it suited me for him to come earlier than planned and it did. He did the repair very well and now my furniture is like new, thanks so much Carlos.

I have never come across such a ridiculous setup. When you buy a rug or any item in stock you'd expect to go to their loading dock and pick it up. The sales girl told me there was a long process and it has to go back to their distribution center in Dandenong south (which would take 3 weeks) after which I can go there and pick it up. They work like they were in the 1930's....no wonder [name removed] sold half his shares.