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Wendy BMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Chairs we a great find.
We found our visits to the store, before we made a final decision, to be welcoming without being intrusive which works for us. Product ranges were beautifully displayed helping us firstly buy dining chairs then come back a week later and purchase the table as we realised it was the best fit for the chairs and our look.
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Review collected in partnership with OZ Design Furniture
PaulrMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Never Again
I bought a couch from OZ Design at Marion and I was told it would take no longer than 4 weeks to be delivered "but more likely only 2 or 3 weeks", in reality it took almost 12 weeks to arrive. It would've been longer if I hadn't rung to check after 5 or 6 weeks as it was only through my follow up the store discovered that they hadn't actually sent the order through to the manufacturer, Again I was assured that it should be delivered within 2 or 3 weeks as they'd put it through as an urgent order however a further 6 weeks passed before it was de...Read more
livered. The "Guardsman" fabric protection I paid $150 for turned out to be a do it yourself process, when I enquired as to why the process wasn't done in the factory as had been the case for every other couch I've ever bought I was told that what I was really paying for wasn't fabric protection so much as it was some sort of insurance product. This was never explained to me when I bought the product and there is no documentation supplied as to what I'm covered for with this "insurance". The Guardsman package I received came with a single spray can of some sort of scotchguard product and this was barely enough to give the couch one light spray and certainly not enough for the 2 applications called for on the can. My whole experience with this store has been very disappointing, processes to ensure that orders are properly processed are clearly non existent or at best amateurish and certain practices like the DIY fabric protection/insurance are bordering on deceptive. I'll never shop at OZ Design again and have told all my family and friends of my experience.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with OZ Design Furniture
DavidMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
top product and service
Really came across the store by chance, in the homewares precinct.
Hadn't heard of it before. Very comfortably set out. Real quality, distinctive products. Bought two items we are really pleased with. Staff knew the product and its provenance and the whole transaction from purchase to delivery was seamless
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- SA, Marion
- Verified customer
fantastic service and speedy delivery
Great customer service from the Marion Store- younger lad which I can't remember his name unfortunately. The table and chairs from Mango Creek are beautiful. Very easy to assemble the table with clear instructions.
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chrissyMetropolitan Adelaide, SA
- 2 reviews
- SA, Marion
- Verified customer
wonderful modern piece of furniture
loved our purchase, very innovative and exciting, will definitely keep an eye on this store.We were very satisfied with the service and delivery. The assembly of the table we purchased was simple
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GlennaMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Oz design - The perfect balance of value for money
Having searched for some time across numerous stores and outlets we were pleased to come across a range of home furniture that suited not only our home but our budget also. The store was well presented, friendly and open staff and provided a great range.
Having the furniture arrive was exciting. Unpacking it we commented how pleased we were with the level of detail and the quality of the product. It was complete and exactly what was ordered.
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FiAMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Excellent all round!
An eclectic range of homewares & furniture, easy ordering with staff of table & dining chairs plus homewares & rugs, fantastic customer service including option of taking piece home to try first. Easy to assemble table and looks an absolute treat!
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HamishMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Quality products
We are very happy with our new pieces of furniture. We found nothing like them anywhere else and we had searched extensively! Walking into your shop was great, well arranged, friendly and helpful customer service, not pushy which we have experienced elsewhere! We waited before purchasing, uming and ering on the decision and when we made up our mind later the items were on sale and we saved over a $1000!
Our lounge and dining area is complete!
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JillMetropolitan Adelaide, SA
- 2 reviews
- SA, Marion
- Verified customer
Good choice of designs and colours
Our Highland chairs with blackwood stain legs have totally given our 1940's table an updated look. Staff were very helpful in letting us bring a chair home to compare the colour. Excellent quality.
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Jamie D.Metropolitan Adelaide, SA
- 2 reviews
- SA, Marion
- Verified customer
Fantastic options
We love our couches! Spent three weekends searching the city for options and weren’t happy with anything. First visit to OzDesign we found our perfect one! Staff were friendly and helpful and made the process super easy!
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AnnarMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Excellent Customer Service
Overall service was of a high standard not found in other stores. Staff members were very helpful but not pushy. The product range is good and the quality is high.
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- SA, Marion
- Verified customer
Amazing Quality and Design.
The Store is amazing, so nicely set up.
So much to chose from, so many styles.
Quality is really great.
Easy to assemble!
The warehouse is easy to locate and the staff are really friendly.
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- SA, Marion
- Verified customer
Lovely designs, friendly staff
Am thrilled when a store finally opened in Adelaide. Excellent quality. Items arrived before the stated two weeks of delivery time. Staff was extremely helpful and eager. Only complaint is that some pieces seem overpriced.
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Disappointed
- 2 reviews
- 1 like
- SA, Marion
- Verified customer
Very Happy, my new dining chairs look great!
The store was well laid out and enjoyable to navigate. Staff were very helpful and happy to bring stock over for comparison. So far the chairs appear to very good quality, especially considering the price point. The only problem we encountered was that the incorrect size set of bolts was included with one of the chairs, which was easily remedied.
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- SA, Marion
- Verified customer
Lovely, contemporary shop.
Loved the whole store. Great sales people. Will be my first preference from now on. Everything I bought was excellent quality. Loved my purchase., especially given it is Oz made.
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The reviewer stated that an incentive was offered for this review
Find out how OZ Design Furniture SA, Marion compares to other Furniture Shops
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Happy customerMetropolitan Adelaide, SA
Excellent customer service by staff at Oz Design Marion SA and Customer Care
I purchased a dining table from the newly opened Oz Design store in Marion, SA.
The store is roomy, with good layout and the furniture well presented.
The staff on the floor are friendly, attentive and knowledgeable about their product which was a welcoming delight for me as the customer.
The initial table that was delivered needed to be exchanged for another which was arranged without any issues - the after purchase and follow up service is the best that I have ever experienced.
I particularly would like to thank Ann and Joel from Oz Design Marion and Nazy and Monique from CustomerCare for their excellent customer service.
I will return.
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- SA, Marion
- Verified customer
Great quality furniture
Purchased tv cabinet and went into oz furniture and their store was well layed out. Quality timber and arrived within a week. Pick up easy and only needed legs to be fitted with alan key supplied. Wouldn't hesitate to buying more furniture there.
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AntheswSouthern and Hills, SA
- SA, Marion
- Verified customer
Great customer service
We went into Oz design “just in case” they sold floor rugs. We were delighted to find just what we had been looking for, in fact, it was hard to decide which rug to choose in the end. Trish obligingly let us have a floor stock rug and we were able to take it home to check size. The rug looks great and we did have to swap it for a larger size that was also available as floor stock. The whole store was inviting, well laid out and beautifully furnished. Accolades to the staff for wonderful patience and help.
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MarleencMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
We bought an Entertainment Unit, a sideboard and a bookshelf.
We had a good wander around the store, found an entertainment unit we liked and Melissa helped us find the matching Sari sideboard and bookshelf. The staff were all very friendly and helpful.
We are satisfied with the quality of our furniture and would be happy to go back there when we need any more furniture. It was all delivered safely in good condition.
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SharonlMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Great Rug
The store had a great selection of rugs to choose from. We had been looking for the right rug to go with our furniture for some time and found the choice was the best we'd seen. The quality is very good. It was easy to collect from the store.
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