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Reviews

(214)
(15)
(0)
(2)
(2)
  • Product Quality
    5.0 (31)
  • Return Claim MadeYes (0) · No (40)
  • Warranty Claim MadeYes (2) · No (36)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    5.0 (37)


Kaila

KailaGreater Melbourne (Outer), VIC

Service was professional and very helpful

published

To start off by stating by saying that Zdenka of Taylor’s lakes is a knowable, professor helpful person, we were just browsing in the store and we ended up buying an item.
The store was easy to navigate
Wasn’t surprised with the product and the quality. I couldn’t recommend this sales person highly enough she was so helpful, knowledgeable of her products and a real pleasure to deal with



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor’s lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Josie

JosieGreater Melbourne (Inner), VIC

  • 2 reviews

Great Service

published

Zdenka was extremely helpful. Very knowledgeable about their products. Zdenka went out of her way to assist and ensure we purchased a product that was right for us. Great sofa, great service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWatergardens
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Josie, thank you for taking the time to share your valuable feedback! We enjoyed reading of our great service and look forward to sharing with the team.
Warm regards,
Plush Think Sofas



Rita

RitaGreater Melbourne (Outer), VIC

Amazing Customer Service from the team at Plush Taylors Lakes, especially Joanne!

published

We recently purchased lounge suites for both living and family rooms. I was undecided and needed help making up my mind. Joanne was amazing with her knowledge and understood the look I was after and guided me with my decision. She was very patient with me as I took my time deciding. Looking forward to my delivery in a few weeks.
Thank you Joanne !

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Scott

ScottGreater Melbourne (Outer), VIC

Excellent service from start to finish.

published

I’ve had a fantastic experience with Plush. A very large range available in store. My order even came in 4 weeks early. The quality of the product is as expected (very high quality).

Special thanks to Joel and Jason who were very understanding and hung around whilst I came back from the school run to deliver my couch.

I would highly recommend Plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Scott, thank you for sharing your high recommendation with us. It is wonderful to hear of your fantastic experience from the purchase to delivery and that you are now enjoying your new Plush Sofa.
Warm regards,
Plush Think Sofas


Great service, have brought the product before, and buying a second. And Joanne was very helpful.

published

Very comfortable and great quality. Have brought a few items from Plush, will always come back as quality is important. Service is also a quality that a lot of shops don’t have.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylor’s lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Grumpy Pants

Grumpy PantsGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Professional, quick and easy

published

Sal Gattellari was very helpful and not pushy at all. Sal made the purchase process very quick and efficient and helped to step us through the interest free offer. The couch/sofa we bought is of very high quality and the warranty was comprehensive. Nothing was oversold and Sal treated us with respect and empathy the whole way through. We look forward to taking receipt of delivery in the next few weeks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Taylor's Lakes (Watergardens)
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, thank you for sharing your experience with our Plush Taylors Lakes Showroom. It was a pleasure to read your glowing recount and we are sure you will enjoy your new sofa.
Warm regards,
Plush Think Sofas


Leanne

LeanneGreater Melbourne (Outer), VIC

Great Customer Service

published

We went to navigate the store and sat on a lot of couches however the first couch we sat we fell in love so we went back at the end. That's when we were approached and we made the purchase and colour in 30 minutes. It was easy, simple and they made us feel comfortable with our decision. Excellent customer service and great pricing.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Leanne, thank you for sharing your experience with us. It is great to hear that it was love at first sight and now you can't wait to receive your perfect sofa.
Warm regards,
Plush Think Sofas


Vicki

VickiGreater Melbourne (Inner), VIC

Awesome Service

published

I have just recently purchased a couple of couches from Plush. Joanne helped us by asking all the right questions to ensure we got the configuration we needed, bringing up things I never would have thought of. I am looking forward to getting delivery to my new house. Thanks, Joanne.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding Customer Service

published

My husband and i walked into plush Taylors lakes and was gently greeted by Joanne S. Joanne was everything you would want and expect in a sales agent, she was honest, friendly, professional and sincere. if it had not been for Joanne we would not have purchased 2 lounge suits that same day - and at a great price.

thank you Joanne and we will recommend family and friends your way!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi FLH, we are so pleased to read of the outstanding service you received from Joanne at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

John

JohnCentral Highlands and Goldfields, VIC

  • 2 reviews

Exemplary Service

published

The service at Plush Taylor's Lakes could not be faulted. We were fussy buyers looking for a corner suite, and ended up spending just on 2 hours to make our final decision. And yet through all that time, Jacqui Williams provided service above what would be expected. Nothing was too much trouble. Even when we felt we were on our final stage of purchase, we went back to another suite and we basically started all over again. Jacqui provided all the advice we needed, and was more than happy to provide us with sketches and layout dimensions, to ensure we were satisfied it would fit within our confined space. We are now looking forward to our delivery of the new suite.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush at Taylor's Lakes, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

James D.

James D.Victoria

Great service and help

published

Sal from Plush - Taylors Lakes was great and provided exceptional service! She provided assistance which made it easy to purchase the sofa we needed for the space. Cannot wait to enjoy the new sofa.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Impeccable Service

published

Our experience at Plush was seamless. Joanne’s service was of the highest standard. She was well informed and had great advice, and was able to answer all of our questions. Her friendly nature and helpfulness resonated with us. We are very much looking forward to our modular lounge, and we have already recommended Plush to our family. Thanks again Joanne, your help was much appreciated :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Kylie

KylieCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Looking forward to my cosy chair!

published

Zdenka in Taylors lakes was very lovely! We have to wait a few weeks for delivery of the swivel cosy arm chair -but I think the wait is worth it :)

Return Claim MadeNo
Store LocationPlush Taylors Lakes
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Bhavani

BhavaniGreater Melbourne (Outer), VIC

Wonderful service and best collection at Plush

published

Zdenka was very helpful, patient and had a great knowledge about each sofa that we were interested in . Very thankful for her guidance and wonderful service. Very satisfied with our purchase, would recommend plush to everyone .

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lake store
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Grace

GraceGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Awesome service!

published

Zdenka at the Taylors Lakes store was fantastic. From the time I went in for a quote to the time I ordered the furniture, she was very knowledgeable regarding the furniture, fabric range, very accurate on measurements and price. A lovely lady overall. Her happy, thoughtful and caring personality was a pleasure to see and I now can't wait to have my furniture delivered. So happy to have received the wonderful service that I did. Thank you Zdenka.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
  • Verified customer

I love my sofa and the service was impeccable

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes Vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ashleigh

AshleighGreater Melbourne (Outer), VIC

Outstanding customer service - great experience

published

Zdenka was absolutely amazing and very helpful. I couldn't believe how many different amounts of products that plush had available to look at in the store. Thank you for being so wonderful to work with and making my life easy. Looking forward to receiving my Park Avenue sofa. Thank you so much Zdenka both my husband and I were extremely satisfied with the customer service you offered.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor's Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shane

ShaneGreater Melbourne (Inner), VIC

Great experience

published

We had a fantastic experience with Joanne, who helped us with our lounge & occasional furniture purchase. She was helpful and informative and we walked out of the store happy with our purchases. Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Caitlin

Caitlin

  • 2 reviews
  • Verified customer

Ten minutes from closing but still got all the time and information we needed to make a decision

published

We arrived 10 minutes from closing on a Sunday afternoon after travelling around other furniture stores further from home. Sal didn't pressure us, provided us with examples of fabrics on different pieces so we could see how it would look in a lounge setting. Discussed delivery to ensure it didn't clash with our travel. Overall our experience was wonderful, fair price (last day of a sale too!), fantastic service by Sal, definitely on the Plush emails now so I can keep an eye out for another great sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service

published

Purchased our third Plush product, the "Cooper" leather lounge suite.
We received great customer service from Joanne (Slowik) at the Taylors Lakes store which made our experience seamless. Thanks Jamie & Amanda

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Jamie & Amanda, we are always delighted to hear from our returning customers. It is wonderful hearing that you enjoyed our great service once again and we look forward to your next visit. Many Thanks!
Warm regards,
Plush Think Sofas


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