BeeCeeAdelaide
- 13 reviews
- Online store
- Verified customer
Item exactly as described
Have bought a few things through Pool & Spa Warehouse. Good products and they always arrive in a timely manner. Will definitely use them again and would recommend them to others.
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PaulGatton
- 2 reviews
Great Service
First time I have dealt with Pool and Spa Warehouse but it certainly will be the place I will be shopping for my pool supplies from now on. Cannot fault any aspects of the sale.
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joeSydney, NSW
do not take equipment to them for repairs.danger danger danger
i took pool pump for repairs for a slight leak. picked it up 4 days latter. connect pump back up and water gushing out all over the place. took pump back some one was suppose to have a look at it and call me back no call .i rang nothing has been done to pump if you like come and pick it up. i picked up the pump and got a refund. i have no faith in them to repair anything let alone what is customer service. i do not want to rate this lack of customer service
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Geoff WallageMid North Coast, NSW
- Online store
- Verified customer
rebel pentair cleaner
This rebel pentair cleaner does a great job. It doesnt climb walls of my fibreglass pool so doesnt reach the steps and seat areas but works great on the floor area.
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peterquigleySydney, NSW
customer service
order on line came damage i had to send back they paid but had to wait until they received pump back told me they will send express with tracking details will come within a few hrs nothing happened ask 3 people to call me no they email making excuses finally received pump no tracking details to complement delivery .2 time had problem ordered clorinator no delivery.suggest if you need pool equipment other suppliers will match price and have better delivery and customer service very dissappointed
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Terrible customer service
I ordered a pool cover and 2 other items online and the total cost was $205. My money was taken and I received several emails confirming that the sale had gone through and that they would let me know when they dispatch. One email on the 18/12/19 stated that I would get free delivery and 5% off on my next order. On the 18/12/19 @ 17:21 I received a very direct and brief email from someones email by the name of "Jacquie" saying that my order was cancelled due to an error in pricing of the pool blanket on their end. No offer of paying the differen...Read more
ce or still receiving the rest of my order just cancelled. I sent a return email stating this on the 18/12/19 and to this date no response at all. My money was returned and I will never bother to deal with them again. I attempted to have this issue dealt with privately. I sent a return email on 18/12/19 @ 19:14 to no avail.Similar opinion? Write a review on ieatwords.com.au!
- Online store
- Verified customer
Zodiac AX10 pool cleaner
Excellent customer service with quick delivery very happy with my purchase of a zodiac AX10 cleans all of my fibreglass pool in no time at all. Would recommend pool and spa online warehouse to my colleges.
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The reviewer stated that an incentive was offered for this review
Carmen WAU
- 4 reviews
- Online store
- Verified customer
Bargin and does a great job
Bought this on recommendation from my son who purchased one and after my very expensive robot cleaner died for the second time in 18 months of purchase. It is light weight only 5kg which makes it very easy to lift out of the pool when it has finished it's cycle. Basket is an ease to clean. It does an excellent job of cleaning the pool just as good as my expensive one that cost almost three times the price. It was easy to order on line and delivery was very quick. Highly recommend it.
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TodesAngstMetropolitan Adelaide, SA
- 8 reviews
- Online store
- Verified customer
Large range of products and very competitive (if not market leading) prices.
My go to shop for all pool hardware. Great range of products from multiple brands. Exceptional knowledge of all products that they sell and they will steer you to the *right* product for you. Delivery is prompt and the packages are always well packed and secure. Highly recommended.
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Dooze74Victoria
- 3 reviews
- 1 like
Avoid
Very disappointed with whole service. Deserves no stars but I cant post without at least one star. I would avoid in the future
Customer service is zero. Phone rings out, emails not responded too, no messages or even able to post on their facebook page. A lot of their products cost $ but absolutely no no way to contact anyone.
I am due a refund postage, no idea what is happening with that?
Got a lovely friendly welcome email from an owner and a reply but after that nothing....My order has been 'processing' for 7 days now. Yes I get it Christm...Read more
as and its busy but both my items stated availability: in stock, which to me means you have it in stock, available, ready to send.... The one and only email replied to I was told my items 'are made to order items by the manufacturer' that does not mean availablity: in stock???? But I have no way of contacting anyone so all I can do is wait and if im waiting too long I will be taking matters furtherSimilar opinion? Write a review on ieatwords.com.au!
BernieTAU
- 3 reviews
Great Customer Service and a good range of pool equipment
My Zodiac MX6 pool vacuum broke an impelllar and being close to Christmas Zodiac was not available, so I took the unit to Pool and Spa Warehouse in Blacktown. Shannon was fantastic - she found the right spare part and fixed it within 24 hours.
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- Online store
- Verified customer
Love to have a pool
Use in the summer time. Probably every weekend and when its is a hot day. My pool is cold most of the time and even in the summer.
Its quite hard to maintain the correct water chemical level.
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A ReggiSouth East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Fast and prompt service!
Keeps the pool clean! Happy with the
whole process from start to finish was excellent! My item arrived within days of placing the order to delivery at my front door! Thank you Pool and Spa Warehouse
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Jamie SceneySouth East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Excellent service.
The whole process from start to finish was excellent and the product was exactly as ordered. Communication was fantastic and my item arrived on time.Thank you Pool and Spa Warehouse
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Helen TurtonSouth East Queensland, QLD
- Online store
- Verified customer
Great buy
Staff efficient knowledgeable and helpful and delivery fast. The Barracuda was easy to install and effective and efficient in keeping the pool clean and free of rubbish. Price was competitive.
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John
- 2 reviews
- Online store
- Verified customer
Prompt delivery
I ordered a bullshark pool cleaner to replace an old pool cleaner of a different make. The bullshark pool cleaner was delivered in 4-days which is incredible considering that I live in Western Australia. It was very easy to set up.
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BitcoinLeonieSouth East Queensland, QLD
- 3 reviews
- Online store
- Verified customer
Great Customer Service, Prices and timely delivery
I found the products I wanted and needed, and was amazed at the prices, and the speedy delivery. Customer Service was excellent, as I had ordered the wrong product, so I was sent a return delivery label to return, and re-orded the correct products. Very satisfied with my interaction with Pool & Spa Warehouse.
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Keith Daly
- 3 reviews
- Online store
- Verified customer
Great pool cleaner
MX8 Zodiac Pool Cleaner works a treat and covers all the pool area including walls, would recommend. Have fibreglass pool so hopefully expect long life.
Cleaner arrived on time and was easy to install.
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David RSydney, NSW
- Online store
- Verified customer
Great Service
This is my third time I have used Pool and Spa Warehouse Online. Products are easy to find and easy to order. Delivery service is excellent. I have no hesitation in recommending them.
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Maggie3029Greater Melbourne (Outer), VIC
- 44 reviews
- 3 likes
Awesome Service
This was my first time using Pool Spa and Warehouse. I found the staff to be really helpful and friendly. I never felt pushed to buy a product and felt they were very informative on the item I wanted to purchase. They were more than happy to answer all of my questions. The item was shipped and arrived when they said it would. I was very pleased with this transaction and would definitely use them again.
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Questions & Answers
Tony G.asked
hi purchased vtx7 2 weeks ago from pool & spa warehouse great quick service to coffs harbour I also purchased a step deflector on ebay my problem is the kreepy will not move around pool it tries to stick to sides of pool how can I fix this also is it a warranty job
cheers
tony Gordon
0427600976
3 answers
I purchased a Kreepy and had to send it back as it wasn’t cleaning effectively or going up the walls. For me it wasn’t getting enough suction from the pump. I ended up getting a robotic one and it works like a dream.
Nick A.Pool and Spa Warehouse
Tony, could you call our customer service team on 1300 766 619?
Q1. Answer Push the outlet bubble down at the other end of the pool as it is up to high then it will circulate
around the bottom of the pool.
Q2.The plate wasn't screwed down and there was air getting into the sealed filter box also turn up the outlet bubble at the other end of the pool and it will clean up the sides.
W Bennettasked
My new Zodiac T3 pool cleaner already has a split diaphragm after only 3 months use is this covered by warranty?
1 answer
Nick A.Pool and Spa Warehouse
Yes, the diaphragm is covered. If you bought the cleaner from us please get in touch with the store or call us on 1300 766 619 if the purchase was made online.
Neville D.asked
Can I order 1 100mic basket for a cx20
Please
2 answers
Hey Neville D ... please direct your enquiry to Pool and Spa Warehouse - I am just a satisfied customer!!
Ok thanks sorry
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