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Reviews

4.2

169 reviews
5
(128)
4
(7)
3
(3)
2
(7)
1
(24)
  • Value for Money
    4.5 (41)
  • Cleaning & Maintenance
    4.6 (33)
  • Product Quality
    4.8 (40)
  • Return Claim MadeYes (6) · No (44)
  • Shipping
    4.4 (30)
  • Warranty Claim MadeYes (3) · No (48)
  • Purchase Type
  • Customer Service
    3.5 (2)
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BeeCee

BeeCeeAdelaide

  • 13 reviews

Item exactly as described

published

Have bought a few things through Pool & Spa Warehouse. Good products and they always arrive in a timely manner. Will definitely use them again and would recommend them to others.



Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

Review collected in partnership with Pool and Spa Warehouse

Paul

PaulGatton

  • 2 reviews

Great Service

published

First time I have dealt with Pool and Spa Warehouse but it certainly will be the place I will be shopping for my pool supplies from now on. Cannot fault any aspects of the sale.

Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool
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joe

joeSydney, NSW

do not take equipment to them for repairs.danger danger danger

published

i took pool pump for repairs for a slight leak. picked it up 4 days latter. connect pump back up and water gushing out all over the place. took pump back some one was suppose to have a look at it and call me back no call .i rang nothing has been done to pump if you like come and pick it up. i picked up the pump and got a refund. i have no faith in them to repair anything let alone what is customer service. i do not want to rate this lack of customer service

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Store Locationkirrawee
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Geoff Wallage

Geoff WallageMid North Coast, NSW

rebel pentair cleaner

published

This rebel pentair cleaner does a great job. It doesnt climb walls of my fibreglass pool so doesnt reach the steps and seat areas but works great on the floor area.



Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

peterquigley

peterquigleySydney, NSW

customer service

published

order on line came damage i had to send back they paid but had to wait until they received pump back told me they will send express with tracking details will come within a few hrs nothing happened ask 3 people to call me no they email making excuses finally received pump no tracking details to complement delivery .2 time had problem ordered clorinator no delivery.suggest if you need pool equipment other suppliers will match price and have better delivery and customer service very dissappointed

Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool

Terrible customer service

published
Warranty Claim MadeNo
Purchase TypePool

Zodiac AX10 pool cleaner

published

Excellent customer service with quick delivery very happy with my purchase of a zodiac AX10 cleans all of my fibreglass pool in no time at all. Would recommend pool and spa online warehouse to my colleges.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

The reviewer stated that an incentive was offered for this review

Carmen W

Carmen WAU

  • 4 reviews

Bargin and does a great job

published

Bought this on recommendation from my son who purchased one and after my very expensive robot cleaner died for the second time in 18 months of purchase. It is light weight only 5kg which makes it very easy to lift out of the pool when it has finished it's cycle. Basket is an ease to clean. It does an excellent job of cleaning the pool just as good as my expensive one that cost almost three times the price. It was easy to order on line and delivery was very quick. Highly recommend it.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

TodesAngst

TodesAngstMetropolitan Adelaide, SA

  • 8 reviews

Large range of products and very competitive (if not market leading) prices.

published

My go to shop for all pool hardware. Great range of products from multiple brands. Exceptional knowledge of all products that they sell and they will steer you to the *right* product for you. Delivery is prompt and the packages are always well packed and secure. Highly recommended.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

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Dooze74

Dooze74Victoria

  • 3 reviews
  • 1 like

Avoid

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
BernieT

BernieTAU

  • 3 reviews

Great Customer Service and a good range of pool equipment

published

My Zodiac MX6 pool vacuum broke an impelllar and being close to Christmas Zodiac was not available, so I took the unit to Pool and Spa Warehouse in Blacktown. Shannon was fantastic - she found the right spare part and fixed it within 24 hours.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeServicing
Store LocationBlacktown
See all answers

Love to have a pool

published

Use in the summer time. Probably every weekend and when its is a hot day. My pool is cold most of the time and even in the summer.
Its quite hard to maintain the correct water chemical level.

Review collected in partnership with Pool and Spa Warehouse

A Reggi

A ReggiSouth East Queensland, QLD

  • 2 reviews

Fast and prompt service!

published

Keeps the pool clean! Happy with the
whole process from start to finish was excellent! My item arrived within days of placing the order to delivery at my front door! Thank you Pool and Spa Warehouse

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Jamie Sceney

Jamie SceneySouth East Queensland, QLD

  • 2 reviews

Excellent service.

published

The whole process from start to finish was excellent and the product was exactly as ordered. Communication was fantastic and my item arrived on time.Thank you Pool and Spa Warehouse

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Helen Turton

Helen TurtonSouth East Queensland, QLD

Great buy

published

Staff efficient knowledgeable and helpful and delivery fast. The Barracuda was easy to install and effective and efficient in keeping the pool clean and free of rubbish. Price was competitive.

Warranty Claim MadeNo
Purchase TypePool

Review collected in partnership with Pool and Spa Warehouse

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John

John

  • 2 reviews

Prompt delivery

published

I ordered a bullshark pool cleaner to replace an old pool cleaner of a different make. The bullshark pool cleaner was delivered in 4-days which is incredible considering that I live in Western Australia. It was very easy to set up.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

BitcoinLeonie

BitcoinLeonieSouth East Queensland, QLD

  • 3 reviews

Great Customer Service, Prices and timely delivery

published

I found the products I wanted and needed, and was amazed at the prices, and the speedy delivery. Customer Service was excellent, as I had ordered the wrong product, so I was sent a return delivery label to return, and re-orded the correct products. Very satisfied with my interaction with Pool & Spa Warehouse.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Keith Daly

Keith Daly

  • 3 reviews

Great pool cleaner

published

MX8 Zodiac Pool Cleaner works a treat and covers all the pool area including walls, would recommend. Have fibreglass pool so hopefully expect long life.
Cleaner arrived on time and was easy to install.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

David R

David RSydney, NSW

Great Service

published

This is my third time I have used Pool and Spa Warehouse Online. Products are easy to find and easy to order. Delivery service is excellent. I have no hesitation in recommending them.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Pool and Spa Warehouse

Maggie3029

Maggie3029Greater Melbourne (Outer), VIC

  • 44 reviews
  • 3 likes

Awesome Service

published

This was my first time using Pool Spa and Warehouse. I found the staff to be really helpful and friendly. I never felt pushed to buy a product and felt they were very informative on the item I wanted to purchase. They were more than happy to answer all of my questions. The item was shipped and arrived when they said it would. I was very pleased with this transaction and would definitely use them again.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Page 2 of 9
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Questions & Answers

Tony G.

Tony G.asked

Pool and Spa Warehouse

hi purchased vtx7 2 weeks ago from pool & spa warehouse great quick service to coffs harbour I also purchased a step deflector on ebay my problem is the kreepy will not move around pool it tries to stick to sides of pool how can I fix this also is it a warranty job
cheers
tony Gordon
0427600976

3 answers
Michele Wilson
Michele Wilson

I purchased a Kreepy and had to send it back as it wasn’t cleaning effectively or going up the walls. For me it wasn’t getting enough suction from the pump. I ended up getting a robotic one and it works like a dream.

Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Tony, could you call our customer service team on 1300 766 619?

Iris Innes
Iris Innes

Q1. Answer Push the outlet bubble down at the other end of the pool as it is up to high then it will circulate
around the bottom of the pool.
Q2.The plate wasn't screwed down and there was air getting into the sealed filter box also turn up the outlet bubble at the other end of the pool and it will clean up the sides.

W Bennett

W Bennettasked

Online store

My new Zodiac T3 pool cleaner already has a split diaphragm after only 3 months use is this covered by warranty?

1 answer
Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Yes, the diaphragm is covered. If you bought the cleaner from us please get in touch with the store or call us on 1300 766 619 if the purchase was made online.

Neville D.

Neville D.asked

Pool and Spa Warehouse

Can I order 1 100mic basket for a cx20
Please

2 answers
Stevie V
Stevie V

Hey Neville D ... please direct your enquiry to Pool and Spa Warehouse - I am just a satisfied customer!!

Neville D.
Neville D.

Ok thanks sorry

Get an answer from our members and Pool and Spa Warehouse representatives

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