Had taken out a single trip policy but circumstances changed and with help from the very helpful consultant at RAC Cannington I was able to cancel single trip policy and take out a annual multi trip policy. Very helpful and obliging.

Have compared a few others and found your policy to be great value. Fortunately have never had to lodge a claim. Have probably used your insurance company 3 times now.

I had lost the information on my policy which was being transferred from one trip to another. Both staff members were extremely helpful and very pleasant. I had been dreading making the call with no details, but both were so-so lovely and helpful. I got off the phone with a big smile on my face! ThankYou RAC.

The assistance, attention to detail, additional information provided and the manner in which it was provided were all first class. The costs were highly competitive for both the hire of the car and the excess insurance. I would recommend this service to relatives and friends. The agent I dealt was excellent.

My travel is still three weeks in the future and hopefully,
I won’t have to make a claim. Yes, it was quick and easy to set up.
I have also purchased travel insurance from an upcoming trip tp Canada and the U.S. in April. Otherwise I have not had any previous experience with RAC travel insurance.

I was very happy to learn that RAC do not have an age limit.
Having insurance is essential to my peace of mind.

Noticed an error with the ages on the insurance policy, trying to get somone to assist correct this error is difficult, there is no 24 hour number ! I spoke to a receptionsit who told me the RAC was shutting in 7 mins and they could not assist me! I have emailed, however, this is not satisfactory a large company like RAC should have better customer care. First and last time we will use RAC for travel insurance.

Through Tokio Marine Insurance. We had a family bereavement whilst in Europe. Tokio Marine reimbursed all unused portion of the tour and the emergency flights home. Would highly recommend them.

I hope I never have to make a claim, seems like a drawn out process. with lots of paper work and emails to support your claim. However you are better off with it than without.

I have used RAC insurance a few times now and found the setup process to be quick, hassle free and good value for money. Will definitely be using RAC again.

Thought the policy looked good.. but phone up when our flight were canceled and then was told because we had booked the insurance on 17 Mayember which we had no information that our cancellation was to happen mind you.. they reckon they new on the 13 Mayember that this was going to happen where was the Warnings that you should have maybe have let us know before we had taken out and accepted our funds. We are going hopefully to receive something from the airline that has canceled.. but are left with the remaining outstanding!!! Not looking like we are going to be reinstated by our phone call.

Very user friendly Policy to organise and staff member very helpful. This is the second year running that we have used this Multi-Trip Insurance Policy and have found it to very good value and very flexible. Ideal if you go overseas several times a year and it provides good cover for pre-existing illnesses.

RAC make false and misleading statements and commercials.
Take their current TV commercials where they spruik being "local"
When you make a complicated travel claim like we had they are anything but local. We called their help line but from then on we were transferred to their insurance company (RAC is only an agent for tokio marine, one of the largest and nastiest insurance companies on the world who were charged with fraud and ripping off their customers to the tune nearly $100 million). After a few emails with them we were transferred to their senior USA staff. Hardly local. Their senior management also promised to monitor progress: did not happen. RAC did not care one bit about us: they are liars d thieves.

I got sick when I went to Philippines. Spent about $238.00 for the doctors. It didnt worry me because I thought I will claim it back and I am in good hands. Emailed them to claim my insurance and they told me I cant claim it because the reclaimable amount is $250! crap not even 20 bucks difference. Shame on your scam RAC!

Lost a phone in Phuket to one of the honest taxi drivers. Put in a claim and after 9 days got a reply to supply everything from police report, travel itineraries etc to having Telstra writing a letter saying phone had be blocked. Caught once by this mob but will Never use them again. Told them to cancel my claim and I will replace the phone.

Shame on the RAC for being associated with them. Currently have 3 cars insured that will be getting a new insurance company also.

It would be useful when getting and or buying travel insurance quotes to pre-populate member # and details rather than having to manually re-enter after login. Feeback about productt improvements. thanks

wife and kids went on a 2 months trip to malaysia and kids got sick in that period and was in and out with doctors, we had peace of mind as we thought we are covered but when they came back and tried to claim which was $300 all together in bills for both kids but was suggested from rac that we have to pay each kid w excess $250 if we want to claim but my understanding is that its the one policy they all are under then why different excess. didnt know this otherwise never would have taken from RAC. travelling again next month but will take insurance from other company. never again. disappointed

You are not really dealing with RAC. Tokio Marine have a clause which covers them from replacing anything lost by calling it "left unattended". They don't seem to have a definition for "lost". Mine was a small claim for reading glasses lost at the airport but they have deemed them to be left unattended. RAC have tried hard but have no real leverage with TM. I'm very disappointed that RAC have aligned with such a ruthless company. I would not recommend using RAC for travel insurance.

RAC insurance does it again. Good insurance that is well priced and so eassy to get online. I plan to continue to use RAC dor all my insurance. Thank you RAC

Copy of a email I received from RAC my GPS was lost or stolen read the terms and condition carefully they are covered when you try make a claim they call it unattached item well for it to be stolen has to be unattached to start with
In my case I left it in hotel room reported it as stolen they state the item wasn’t with you they call it unattached item as in they term and conditions I’m a member with RAC 15 years for a item worth $320 they lost a customer