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Qichuan GuoSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Nice guy and quality service
With John’s help, all the problems of the house were picked and fixed. Thanks a lot. He was very responsible and patient. I am satisfied with the experience with him.
1 comment
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- NSW, Elara, Marsden Park
- Verified customer
Rawson Homes - Pre-Construction Process
- Communication between the Builder and Client was excellent
- Very Informative and Helpful with technical questions and process queries
- Swift responses to questions or requests
- Very helpful to first-time home owners/builders
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words. We really appreciate you taking the time out to share your experience with us. We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes
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- NSW, Elara, Marsden Park
- Verified customer
Thank you Rawson homes and Kane for a great job
The build was fast and of good quality
The product is really nice
Nothing was a drama every problem was resolved professionally
Thank you rawson homes and Kane for a great job
1 comment
Rawson H.Rawson Homes
Thanks so much for your review. We’re so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes
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Jay BhaiSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Good Plans, Very detailed step by step assistance in Pre - Construction stage
This is our 2nd Home with Rawson Homes. Very good step by step assistance in each & every procedure. The home is in early pre- construction stage right now but till date the the office support is awesome.
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Jay. We really appreciate you taking the time out to share your experience with us. We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes
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PhilSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Good service, some room for improvement in company comms
We are just reaching end of pre-construction stage. We have been very happy with Gina's work in preparing our house plans and designs to be built. She has been very helpful and responsive with information and answering questions along the way.
Unfortunately since buying our house and land package there were delays before the land was registered. Whilst we expected there may be a small delay with all the moving parts of the process we ended up with 10 months delay for settlement. A disappointing aspect of this was the lack of communication recei...Read more
1 comment
Rawson H.Rawson Homes
Thanks so much for your feedback Phil, we do appreciate it and will take this on board.
Kind regards
Rawson Homes
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- NSW, Elara, Marsden Park
- Verified customer
Very Helpful
Rawson Homes have been very helpful to us when constructing our new home. They helped us to go through the steps 1 by 1 and helped us when we needed help. Anabella, Tomas and team were very helpful and kind and helped us to get through this tough phase. They very proactive and helped replied back to our questions quickly and didn't mind taking some of their own time out to help us out in this process.
1 comment
Rawson H.Rawson Homes
Thanks so much for your feedback Boby. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.
We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes
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LindaSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Good Service
John at Rawson was very helpful to us. He explained everything about our house in great detail. He made sure that we are extremely happy with the property. He is a very professional man.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Linda. We’re so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes
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Toby JonesSydney, NSW
- 2 reviews
- 6 likes
- NSW, Elara, Marsden Park
- Verified customer
Great support, nothing was too much trouble!
We picked up this build a little differently by taking over the contract for a fully designed house from someone else and just building it as it was and I have to say that Rawson have been wonderfully accommodating, supportive and patient with us, seeing as we came into the process quite late compared to most people! We had a lot of questions in a short amount of time and they were always more than helpful.
At the beginning there was some shuffling of our pre-construction administrator with staff changes but once Natalie was locked in for us s...Read more
he was fantastic! Very patient with all my questions and nothing was too much trouble. She also regularly followed up to make sure we weren't losing unnecessary time during the finance approval phase. We are now about 1/3 through our build and our site manager Will is just as awesome! He's on top of everything and really proactive, making sure work is progressing as quickly as possible with very little down time on site. He is always quick to reply and accommodate requests to meet or just double check things. Suffice to say we couldn't have asked for a better experience so far! Looking forward to completing our new home with as much ease as we have had to this point. September 23rd 2022 Update: Very happy customers! Even though we had a few changes of site managers over the course of our build, we were finished in 8 months and things kept moving along throughout. Our last site manager was fantastic at fixing things that he just wasn't happy with, even though we wouldn't have noticed them. Our experience with Rawson was nothing short of amazing! Thank you!1 comment
Rawson H.Rawson Homes
Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.
We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes
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Susan kSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
I was satisfied well organised the processing. Especially Jhon, the site manager is responsible and helpful.
Rawson homes is well managed on the processing of the building construction step by step. Whenever i had a questions they response ASAP which was the most pleasant part during the construction was going. As I purchased the Home and land package I was not able to know every single informations on the inclusions but when the building was finished i was so happy.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Susan. We’re so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes
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KFSeeSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Rawson team has been awesome so far!
This is our first home build so reading all the horror stories online made us wary coming into the build process. So far though, we have to say that the Rawson team is well run. The process is clear and you're guided from beginning to end. Our sales consultant David T was very knowledgeable - he answered a lot of our Qs around est. pricing and upgrades which really helped to manage our expectation around build costs. He also helped to redesign our top floor - we wanted to extend the first floor of our Huntley 30 (5BR) to make the rooms bigger s...Read more
o that helped us to imagine what the house could look like. Once we paid for the tender, we were assigned our PCA - Lauren C. She's very efficient and answers our Qs truthfully. Unfortunately, the contract is very pro-Rawson and we can't make any changes to the contract (be prepared for that!). Ashley K did our plan presentation. People say drafting team tend to miss things or make mistakes, but Ashley did the sketches accurately and the plans we got back was mostly accurate. It prob helped that we had an excel spreadsheet with all our changes to help keep track of them all. We then went on to the fun part of choosing our internal colours with Lauren B and electrical selections with Katherine T. The girls were really great to work with. They're knowledgeable, gave great and practical suggestions/recommendations when we're stuck so we're able to make our choices without too much trouble. Update 21/11/19 We are currently mid-construction stage with Rawson Homes and so far it's been smooth sailing. Want to give a quick shout out to John C and let the Rawson team know how much we appreciate John. We are really grateful to his openness to accept 3rd party inspection through construction progress; willingness and patience to address any concerns; his on time and regular weekly updates that has never missed a beat. We feel like we are in safe hands with John and really look forward to our new home. Thank you John and the entire Rawson team. We'll update this post once we go into construction but so far so good with Rawson.1 comment
Rawson H.Rawson Homes
Thanks for the great feedback KFSee, we really appreciate it. Best of luck with the construction phase.
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Somesh DunaboyinaSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Excellent work done sofar
Staff at Rawson Homes are very professional. Especially our site supervisor Will is so good and understands our needs and he is always helpful in resolving our issues/concerns and updates us every week on status of the construction. On this note I would also like to Thank you Pre construction manager Kellie for sorting out our issues.
One of bricklayer told us that we are lucky to have Will as Site supervisor and expect the house ahead of given time which is true.
I strongly believe the rest of the construction will go ahead in the same way.
1 comment
Rawson H.Rawson Homes
Thanks so much for your kind words Somesh. We wish you all the best with the rest of your build, and hope you enjoy your new home for many years to come.
Kind regards
Rawson Homes
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FionaSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
On our way to our dream house.....!
It all started with a visit to Rawson Elara at Marsden Park, in May 2018, where we first met Tomas at the Sales Office. He was always friendly, approachable and very patient (never pushy) in answering many of our questions over several of our visits there, and was able to help us put together a rough draft on how our dream house would look like.
We were impressed with the whole team, starting with Gerry at the Tender Presentation, Lauren, the Exterior Colour Consultant, Ashleigh on the structural variations, Charlie, the Internal Colour Consul...Read more
tant and Kathryn on the Electrical Selection. Every one of these ladies were friendly and knowledgeable in their field and very pleasant to work with. They were very professional and helpful with our queries but never impatient with us. We enjoyed the whole experience from the Tender stage and the Pre-construction process and are thankful for the team's help and support in our journey towards building our dream house! We have just completed our Pre-Construction stage and we are extremely happy with our experience thus far. We had great support from Rachel (PCA) and then Monika (Workflow Coordinator). Throughout the whole process, these ladies were very patient, professional, prompt, precise and friendly in all our dealings with them. We appreciated of how they managed our file efficiently and swiftly at each stage of the process without delay. At the later stage, there were times when we felt overwhelmed, and Monika made extra effort to explain the situations to us and guided us along. We would definitely love to work with the whole team again in the future if we have the opportunity! Thank you very much to each and everyone. You are our 'Dream Team'! Our site manager, Jeff, has just touched base with us and provided updates on initial works carried out onsite so far and the forthcoming schedule. Hope everything will go smoothly from here on. Fingers crossed!1 comment
Rawson H.Rawson Homes
Hi Fiona,
Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.
We hope you enjoy your Rawson Home for many years to come.... Read more
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Chetan PMarsden Park
- NSW, Elara, Marsden Park
- Verified customer
Dream First Home Perrrrrfect !
Dream House, That’s everyone has dreams to have own house.However, some got spoiled if hasn’t chosen correct builder.
Rawson Homes for us, “ You only need your basic bag packs to take with you when you moving in new home build with Rawson Homes as it's covers all necessary in their inclusions with competitive price.”
It's not like attractive low price that could jump back in every steps movement
Our Journey was began in May 2017 and from then till we moved in property we got supportive staff for each movements.
Natalie Waldron - Sal...Read more
es at Elara - She helped us to learn a lingo in details for construction and legal requirement that other might not explain to get business. Anny Lu - PCA - Took her role very well to make our smooth progress towards construction stage. Leon Raff - Our SS. A person who better understand customer needs, punctual, available at any time and ready to resolve any doubt concern . Because of Leon our House got ready and handed over before expected. Leon personally feels customer’s emotions about their dream house expectation and deliver as much as he can as per their desire.1 comment
Rawson H.Rawson Homes
Hi Chetan,
Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.
We hope you enjoy your Rawson Home for many years to come.... Read more
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- NSW, Elara, Marsden Park
- Verified customer
Everything on track so far!
We haven't started our build just yet (ETA one month or so) but we've just finished all our internal colour selections and tiles which went very smoothly.
The staff at Rawson are very knowledgeable of the products they offer which was a great help. We walked in with a theme and general concept for our home and they were able to work off this to give us a great final result. With our appointments we had External finishes first, then Internal Colours and Electrical, followed by Tiles. It flowed from appointment to appointment quite nicely so we ...Read more
were able to leave each appointment with a better understanding of our house. Really thankful they've been so accommodating so far and hope it continues onto the construction stage! September 11th 2022 Update: Great experience overall with a few minor hiccups We have just recently received handover of our new Rawson Home and could not be more thankful for the effort the Rawson team have given. Pre-constuction stage was well structured and communication was fairly good. There were some portions within this stage where the responses were slightly slower than preferred however still achieved all the necessary checks on time for DA approval. During construction we were first set up with our first site supervisor who was fantastic and got the ball rolling quite quickly. He advised us from the very start it was not typical of him to provide email updates or weekly calls but gave us full confidence that we could contact him at any time for updates (to which we did and always received a phone call or message back if we were unable to reach him). Unfortunately due to reasons beyond his control he was unable to complete our build. This, to our disappointment, resulted in a minor delay in our build of approximately 2 weeks as it required the Rawson team to find a new supervisor for our (and many other) builds. Although we appreciated due to the circumstance this was something we could not avoid. Our second supervisor who continued on all the way to handover was able to pick up exactly where we had left off and fix a few things we didn't see along the way. We realised quite quickly however that our second supervisor was under the pump and essentially working two jobs as his responses were much more limited and less frequent. Initially this gave us a sense of concern for the timing of our build however as we monitored our build towards the end of our construction we noticed that things were still progressing. Due to some difficulties in scheduling trades towards the end we unfortunately were trying to push for a tight handover date after our PCI - however to our amazement our supervisor was able to achieve this as he understood our situation and urgency to move in! We were thoroughly impressed with his efforts given his heavy workload and very thankful it all came together much smoother than we expected. We would recommend Rawson and hope they can continue to achieve improve their quality of service.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Elara, Marsden Park
- Verified customer
Overall happy with the Rawson
Overall, we are happy with the quality build of our home. Our journey was smooth at the beginning and after handover however we had a change of site manager early/mid way which made the process difficult. We experienced great service right from the get go with Nathalie at the sales centre, Tim, Alison and Leah with our tender presentation and selections. Especially Bethany who was our pre-construction admin contact who was so helpful and always answered any questions we had. Our first site manager Joel was fantastic and communicated regularly t...Read more
o let us know the progress of the build. Being first home owners and builders, it was such a great service to have as we felt comfortable that he was doing his best to build us our dream home. Then out of the blue, he advised that he had resigned and that we would have a new site manager. Ray was then appointed our site manager and although we appreciated that being given a project half way was not going to be easy, we felt a lack of communication and we were left in the dark with the rest of the progress of the build. We also felt that we always had to follow up with the build which became frustrating. During time of handover, he didn't explain the process clearly and therefore, we weren't given correct information about when handover was going to happen.We also found that during handover, there were lots of documents pending and was advised he would follow up on these documents for us. However, after handover we did not receive any contact with Ray except when our home alarm system went off in which I had to contact him to advise the code. Even during this contact Ray was unfriendly when asked for the code to stop the alarm. We had an electrician install extra power points when we were advised that the insulation was not completed in our roof. I had then submitted the warranty form which wasn't a long list and found Kirralee so helpful responding to our list and follow up with all the pending documents that Ray advised he would do but never did. She was able to assist us in obtaining an interim occupant certificate and therefore allowed us to also obtain our final occupant certificate. With everything we had listed in our list, it was fixed and Rawson was happy to make sure all our concerns were looked into. We've now been in our home for 8 months and we have been happy with our home. And as stated above, majority of our communication and service with Rawson was a positive one.Similar opinion? Write a review on ieatwords.com.au!
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- NSW, Elara, Marsden Park
- Verified customer
Rawson Homes have been EXCEPTIONAL so far!
Administration process was flawless and efficient
Tender pricing was very competitive and transparent
A lot of flexibility was provided in designing our home
Rawson staff went above and beyond on certain actions which resulted in us saving money
As a big project builder, the attention to detail was pleasing
We were treated as more than "just a number"
All staff we dealt with were an A. Standouts were Melissa and Caterina
Ultimately, it was a pleasure to have dealt with Rawson Homes, they are a fantastic project builder
Of course, this overall review is subject to the construction completion, but we are confident
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ZeekfozMarsden Park
- NSW, Elara, Marsden Park
- Verified customer
To all first time builders... you won't go wrong with Rawson!!!
Being first home buyers, we were very 'green' when it came to anything house related and found that our inexperience led to some builders that we had made enquires with trying to take advantage of our situation. Along came rawson homes who on top of a fantastic selection of homes, were able to clearly display the steps we had to take to achieve our dream home and ensured that they were upfront from the get go so that we didn't run into any unexpected costs. Once we had signed on the dotted line, we were blessed to have been assigned Lauren as o...Read more
ur pre construction administrator who certainly for us has set the benchmark of what excellent customer service should be and what the Australian building industry should strive to achieve. To us, Lauren was perfect at her role and instilled confidence in us that we had made the right choice in Choosing Rawson homes. When it came to our build, the service level didn't drop and we found that the level of service we were used to was still maintained during our build and the same can be said for the service we receive after we have moved in. All in all, we would highly recommend Rawson Homes and would definitely build again with Rawson homes if the opportunity ever arose again in the future.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Elara, Marsden Park
- Verified customer
Professional
Very happy with the service specially project manager Douglas was very professional and helpful. All the queries were answered in detail by Douglas. Keep up the good job.
Hopefully, the construction finish on time and we are excited to move in. The email response and communication were very swift. Would like to thank Racheal and Rachal for there good job.
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SulabhSydney
- NSW, Elara, Marsden Park
- Verified customer
Excellent system and process which would give quality product.
I am building my first home with Rawson Homes. Building a first home is generally a bit difficult as you have to go through lots of selection processes, where you are worried about getting it right. Then comes all the paper works to get council approval and getting the construction certificate. I would like to appreciate and thank Rawson homes for making this process smooth and most efficient.
The site manager of my house from Rawson Homes, is very professional and expert in his field. He is very well planned and well managed. Since the star...Read more
t of construction, without fail, he emails weekly update about the progress as well as next week plan which is very important and helpful for any house owner. He is very vigilant and proactive about the safety. He always picks up my call or return call if busy. He is very cooperative and helpful within his professional limits.Being a Civil Engineer, I am very closely monitoring the progress and quality of construction with my engineering eye and glad to say that I am very happy so far.7 comments
Rawson H.Rawson Homes
Hi Sulabh, thankyou very much for your lovely review! It's a great feeling to read such positive feedback. We will make sure the team is aware of their hard work. Thanks again, Rawson Homes
I am getting a bit frustrated with Rawson homes now. Everything was pretty good and smooth untill the site manager changed. Things are not moving in my house for weeks.
Rawson H.Rawson Homes
Hi Sulabh,
Thanks for bringing this to our attention. Can you please private message the page so we can get in contact with you directly? ... Read more
Kind regards, Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Elara, Marsden Park
- Verified customer
It is a great home!
We are satisfied with our new home including the products provided by Rawson Hom such as the oven, microwave, and the dishwashers.They are good quality and fitted perfectly.
The site supervisor Chris has provided good services and always keeps us informed with the updates in the past half year and keep the team works very hard, even including worked on the weekend sometimes to our house settle as early as they can.
Rawson Home provided good customer services during the constructions time. We are appreciated the staffs are professional and work efficiently.
1 comment
Rawson H.Rawson Homes
Hi Bing,
Thank you so much for your lovely review. This is great feedback and we will happily share with the team. Thank you for choosing to build with us, and we hope you have many wonderful years in your new Rawson Home!
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Rawson H.Rawson Homes
Thanks so much for your feedback on John. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.
We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes