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Reviews

4.8

73 reviews
5
(69)
4
(1)
3
(0)
2
(1)
1
(2)
  • Product Quality
    4.9 (7)
  • Return Claim MadeYes (0) · No (8)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    4.6 (9)
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A P

A PMelbourne

Save grief-stricken straight to Regal Sleep Solutions

published

Kevin from Regal Sleep Solutions was very professional, knowledgeable and helped me make an informed decision to purchase a mattress which is perfect for me. I could have saved myself grief by going straight to Regal Sleep Solutions. Turns out my sister also bought from them several real years ago and she's also happy with her bed. Thank you and I'll happily recommend you Ally ps I have included my docket number so you can be sure this is a verified purchase (sorry but uploading my invoice is too complicated)



Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Thanks Ally,
This is so great to hear that we have not only looked after you so well, that your sister who purchased from us years ago is also a Raving Fan. We can hold our heads up high, thank you for sharing this warms my heart.
Cheers
Tim.

Nice people

published

I shopped at Regal Sleep Frankston, and was taken care of by Kevin.
I was shown mattresses appropriate to my age, physique and budget.
Most other shops I tried appeared to guide me way beyond my budget.
I look forward to receiving it on Thursday.
Thanks Kevin

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal
Tiina

TiinaSeaford

Excellent service

published

Kevin was super helpful. Went through all the mattresses and help us find the right one for us with a suitable price.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Thank you Tiina, Kevin is a superstar so I am not surprised he was SUPER helpful! I am am thrilled you would share this with us.
Thank you.
Cheers
Tim

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Emorphe

EmorpheMelbourne

  • 2 reviews

Two bad backs agree - better than other $10k mattresses at only $1995

published
Shop LocationVIC, Frankston
2 comments
Regal
Tim S.Regal
Emorphe
Emorphe

You're welcome Tim.

Sales and service exemplary!!

published
Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Wow, this is wonderful feed Peter, sounds like Kevin and his team have done everything they can to keep you a Raving Fan for life! This is heartwarming to hear.
Thanks so much for your feedback.
Cheers
Tim.

Lord Pooh Bah

Lord Pooh Bah

  • 2 reviews

Great service as soon as I walked in

published

I had been walking into showrooms on a mission to buy a bed and was disappointed by the lack of service. However when I entered Regal Sleep at Frankston I was immediately greeted, shown a great range of options and prices, and they were more than happy to meet my delivery schedule.
I'm very happy with the quality of the bed and the whole buying experience.
Thank you very much Ben!

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

HAHAHA thanks so much Lord Pooh Bah, (Great name BTW)
Ben is one of our dynamic franchise partners in the Frankston. He will always give every client his full commitment I am thrilled we were able to rise above the pack!
Cheers
Tim.

Great service

published

we purchased 2 mattress from Regal Sleep Solutions Frankston. I would definitely recommend people to go in and see Ben and Regal Sleep Solutions Frankston.

June 22nd 2017 Update: Best mattress and best price

So happy with our mattress we had to go in again and buy another mattress. Once again Ben was very helpful and had it delivered to us for free this time. Thanks again

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Thanks very Muh Maureen! Ben is one of the owners of Frankston Regal and he is so committed to supporting members of the local community. Thanks for your ongoing support. Cheers
Tim

Great Service at Frankston

published

Great service right from the monent we stepped into the store. Ben helped us find the right mattress also adding free delivery and take away of our old mattress. I shall make sure all of my friends and family come to see you at Regal Sleep Solution Frankston.

Shop LocationVIC, Frankston

Best Mattress, Top Service !

published

We recently purchased our third mattress (Healthy Life Firm) and we couldn't be happier. So comfortable and supportive ! They really are the best value mattresses on the market. We got a fantastic deal and the friendly service was top notch. Many thanks to Maurie, Ben and Kevin for taking care of all our needs.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Thank you George and Jen! Nothing makes us more proud than delivering the very best product on the market combined with the very best service. What wonderful words you have shared with everyone. Thank you so much.
Cheers
Tim.

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great service

published
Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

terrific to hear Sandy, Kevin is just wonderful and I am thrilled that he was able to make you feel so well looked after. I hope you love the mattress.
Cheers
Tim.

Peaceful nights sleep at last.

published

I would like to thank Kevin for his excellent service. We were looking for a new mattress but not knowing much about the new technologies with regard to mattresses. Kevin was both professional and genuine as he explained the benefits of the mattress that, with his guidance, we finally choose .The delivery was on time and installed with no hassles whatsoever.I would gladly recommend Kevin and Regal Sleep Solutions, exceptional customer solutions.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Amazing to hear Maureen, thank you so much for sharing. This will mean to world to Kevin. He cares so deeply for his clients and to hear of the impact he has had on you will fill him with Joy.
Thanks again, I really appreciate it.
Cheers
Tim

Fantastic Nights' Sleep at last...

published

My wife and I called at the store with a view to checking out mattress toppers, and Kevin was extremely helpful and informative without pushing the product in our faces, He gave us a price and was keen that we check out other products at various stores. We did this and found his price to be the best and to our amazement, out of 4 stores visited 3 had regal toppers and no other brand, but were dearer for same item. Needless to say we returned to Kevin's store and made the purchase, and we are extremely satisfied with the product - FANTASTIC.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Terrific to hear Bob, Kevin is truly the smiling magician! He makes all problems disappear and makes purchasing from Regal a true pleasure. I am so happy you have chosen to honour Kevin by saying such nice words. Thank you so much.
Cheers
Tim.

Great service at Frankston store

published

We recently purchased an Indulgence Plush King size mattress from Murray and Kevin at the Frankston store. They were very informative and so helpful without the pushy salesperson routine that we received elsewhere! Quality and price were important to us but it was a great experience dealing with professionals who know their stuff! The mattress is great and was delivered within a week without fuss. Would recommend Murray and Kevin in Frankston over the 10 other stores we visited!!

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

The best customer service by far.

published

Great service from Kevin at Frankston store, friendly and personable, he gave me a great deal that beat all competitors. Can't wait for my bed to be delivered. Thanks Kevin

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Wonderful news Amanda, Kevin gives his all for his store. One of the most passionate and caring team members and Franchisee you could hope for.
Thanks so much for your support.
Cheers
Tim.

Allison

AllisonFARNKSTON

slerping soundly

published

Sales service was great, even held the price well after the sale ended. Each mattress was delivered separately and took the mattress up stairs. But when the driver arrived with the last king mattresse he was on his own. When I rang to complain about the delivery driver not being able to take the mattress upstairs the owner came out with another and they took it upstairs and also bought pillows and covers to appolgise for the error. The mattresses are great and our whole family love them. They made sure we got what we needed and didn't try to upsell us. Made to feel important no matter when we went into the store and remembered the promise to hold the prices.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal
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Great night's sleep

published

We have found that the indulgence range of beds true to their name. Kevin was terrific in carefully explaining the products available. He was extremely courteous. We couldn't be happier with the outcome.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Incredible service far beyond my expectations

published
Shop LocationVIC, Frankston
2 comments
Regal
Tim S.Regal
Diana
Diana

You are very welcome Tim, your company deserves the praise. All the best, Diana & Neil

Best mattress for 2017

published

Kevin at the Frankston store was very helpful in showing us a variety of models in our price range and gave us as much time we needed to try each one while explaining the features and benefits. I wanted a soft, pillow-top luxury mattress without the highly expensive price tag attached you would see at competitors stores & comes with a great 15 year warranty. As there is no middle man involved they are able to keep costs at an reasonable price and passing benefits onto the customer. Highly durable quality materials are used in this mattress that will last for years. Would compliment the luxury Macro Ultimate XD mattress if you could throw in some memory foam pillows for the ultimate night sleep.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Service was Great from Kevin

published

Really good service from Kevin, was helpful and friendly, explained the mattresses really well, looking forward to sleeping on the mattress.

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Thanks so much Lorna, Kevin is our newest franchisee in the group and I know that he would have gone over and above to satisfy! Thanks so much for your feedback. Cheers
Tim.

Tom F

Tom F

  • 2 reviews

Love my new matress!!!

published

I firstly want to thank Kevin at the frankston store for his excellent service. He answered all our question & made it so much easier for my partner and I to purchace our new indulgance bed. I haven't slept like a baby in years! Thanks Kevin & Regal

Shop LocationVIC, Frankston
1 comment
Regal
Tim S.Regal

Fantastic to hear Tom, Kevin is the smiling magician and I know with his heart and commitment he would have done amazing things to look after you.
Thank you so much for your feedback.
Cheers
Tim.

Page 3 of 4
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Questions & Answers

Wendy M.

Wendy M.asked

VIC, Frankston

Do you have Afterpay

1 answer
Regal
Tim S.Regal

Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon

Get an answer from our members and Regal representatives

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