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A PMelbourne
Save grief-stricken straight to Regal Sleep Solutions
Kevin from Regal Sleep Solutions was very professional, knowledgeable and helped me make an informed decision to purchase a mattress which is perfect for me. I could have saved myself grief by going straight to Regal Sleep Solutions. Turns out my sister also bought from them several real years ago and she's also happy with her bed. Thank you and I'll happily recommend you Ally ps I have included my docket number so you can be sure this is a verified purchase (sorry but uploading my invoice is too complicated)
1 comment
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Nice people
I shopped at Regal Sleep Frankston, and was taken care of by Kevin.
I was shown mattresses appropriate to my age, physique and budget.
Most other shops I tried appeared to guide me way beyond my budget.
I look forward to receiving it on Thursday.
Thanks Kevin
1 comment
Tim S.Regal
Thank you for sharing Brian, we truly listen to our clients and guide them based on where they feel comfortable investing. We are grateful for any investment in our company and at any price point comp... Read more
letely stand by the products we offer. I am thrilled that Kevin was embodied this philosophy and made you comfortable to work with our family business. Cheers Tim
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TiinaSeaford
Excellent service
Kevin was super helpful. Went through all the mattresses and help us find the right one for us with a suitable price.
1 comment
Tim S.Regal
Thank you Tiina, Kevin is a superstar so I am not surprised he was SUPER helpful! I am am thrilled you would share this with us.
Thank you.
Cheers
Tim
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Find out how Regal Sleep Solutions VIC, Frankston compares to other Furniture Shops
Know better, choose better.
EmorpheMelbourne
- 2 reviews
Two bad backs agree - better than other $10k mattresses at only $1995
My wife and I both have back problems so we're fussy - the right bed is essential. We went during end of financial year sales and compared all the options. We went into Regal first and they took the time to explain the differences between the different types of spring. Very patient and helpful. They showed us a mattress that was $1300 at the time. Then we experienced their top of the line mattress which they had on special for $1995. What we liked - it was obvious right away that it contoured perfectly and for our backs that is now an essential...Read more
, not a luxury. We were suitably impressed but wanted to compare to everything else. We went to Captain Snooze, 40 Winks and Harvey Norman. Snooze had a pretty cool testing system and the sales girl was helpful. But the deal they offered came with the pressure of putting up the price if we walk out the door. We found one for $3400 and to get that price we had to buy right away. Otherwise, the price is $3500. Still not as good as the Regal for $1995. We liked that Regal were confident that after comparing the others we would realise we are saving thousands and come back. They were right. We found out we could spend 10k at Harvey Norman for a lesser mattress. Couldn't find a single mattress there that didn't hurt my back. We tried a zillion mattresses on the day ranging from 1-10k in price. There was only one that I could feel instant comfort without back pain and it was actually cheaper than almost all of them. We don't normally write reviews but in this case, Regal just impressed us and stood out above the rest. We like that they build locally, we like their approach and across the board the service was great. Even the guy who delivered the mattress had obvious pride in the company. They called to confirm the time, showed up when they said they would. We like this company and like to give credit where it is due. We also like the 15 year guarantee!2 comments
Tim S.Regal
Wow Emorphe, this is just an incredible testimony to our entire team. We pride ourselves on having the highest standards in the industry in every area of the business and receiving feedback like this ... Read more
makes all the hard work and commitment worthwhile. I am honoured you would take time out and write this and from the bottom of my heart I thank you. Cheers Tim.You're welcome Tim.
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- VIC, Frankston
- Verified customer
Sales and service exemplary!!
Having conducted several days of research in stores and on line I was more than impressed by Kevin's knowledge and customer service and reassurance that I would be purchasing a quality product, I purchased 2 XD Ultimate Queen Mattresses so that our comfort and that of our guests will not be compromised for years to come. We will sleep easy with the knowledge of having a 15 year warranty and unsurpassable after sales care. Thanks again Kevin.
August 7th 2017 Update: Unbeatable Customer Service
Having purchased 2 XD Ultimate mattresses from...Read more
Kevin at the Frankston store, we were unsure if the plush feel was the comfort level that we would be happy with, absolutely nothing wrong with the product just a little to soft for us. On returning to the store and discussing the issue with Kevin he guided us through the Healthy Life range of mattresses of which we decided the firm option may be a more suitable option for us. Without hesitation Kevin organised delivery of 2 new Healthy Life Mattresses which we have been very comfortable in for the past month and pick up and return of the other 2 mattresses. We can not thank Kevin enough for the friendly, professional service enabling us to reach a more than satisfactory outcome. We would have no hesitation recommending Regal Sleep Solutions to family and friends and wish to thank Kevin again for the enjoyable shopping experience.1 comment
Tim S.Regal
Wow, this is wonderful feed Peter, sounds like Kevin and his team have done everything they can to keep you a Raving Fan for life! This is heartwarming to hear.
Thanks so much for your feedback.
Cheers
Tim.
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Lord Pooh Bah
- 2 reviews
- VIC, Frankston
- Verified customer
Great service as soon as I walked in
I had been walking into showrooms on a mission to buy a bed and was disappointed by the lack of service. However when I entered Regal Sleep at Frankston I was immediately greeted, shown a great range of options and prices, and they were more than happy to meet my delivery schedule.
I'm very happy with the quality of the bed and the whole buying experience.
Thank you very much Ben!
1 comment
Tim S.Regal
HAHAHA thanks so much Lord Pooh Bah, (Great name BTW)
Ben is one of our dynamic franchise partners in the Frankston. He will always give every client his full commitment I am thrilled we were able to rise above the pack!
Cheers
Tim.
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Great service
we purchased 2 mattress from Regal Sleep Solutions Frankston. I would definitely recommend people to go in and see Ben and Regal Sleep Solutions Frankston.
June 22nd 2017 Update: Best mattress and best price
So happy with our mattress we had to go in again and buy another mattress. Once again Ben was very helpful and had it delivered to us for free this time. Thanks again
1 comment
Tim S.Regal
Thanks very Muh Maureen! Ben is one of the owners of Frankston Regal and he is so committed to supporting members of the local community. Thanks for your ongoing support. Cheers
Tim
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Great Service at Frankston
Great service right from the monent we stepped into the store. Ben helped us find the right mattress also adding free delivery and take away of our old mattress. I shall make sure all of my friends and family come to see you at Regal Sleep Solution Frankston.
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George and JennySkye
Best Mattress, Top Service !
We recently purchased our third mattress (Healthy Life Firm) and we couldn't be happier. So comfortable and supportive ! They really are the best value mattresses on the market. We got a fantastic deal and the friendly service was top notch. Many thanks to Maurie, Ben and Kevin for taking care of all our needs.
1 comment
Tim S.Regal
Thank you George and Jen! Nothing makes us more proud than delivering the very best product on the market combined with the very best service. What wonderful words you have shared with everyone. Thank you so much.
Cheers
Tim.
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Find out how Regal Sleep Solutions VIC, Frankston compares to other Furniture Shops
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great service
Went in today after reading about the product on line. Served by Kevin who took me through the benefits and gave me such a great deal I could not refuse!! Now looking forward to receiving the bed and base.
July 5th 2017 Update: Made a real difference in my life
I have reviewed the service I received when purchasing from the Frankston Store from Kevin, now I would like to review what has happened since.
The bed arrived 1 week earlier than expected, I received a call to advise of this and to organize delivery. It was delivered on time an...Read more
1 comment
Tim S.Regal
terrific to hear Sandy, Kevin is just wonderful and I am thrilled that he was able to make you feel so well looked after. I hope you love the mattress.
Cheers
Tim.
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Peaceful nights sleep at last.
I would like to thank Kevin for his excellent service. We were looking for a new mattress but not knowing much about the new technologies with regard to mattresses. Kevin was both professional and genuine as he explained the benefits of the mattress that, with his guidance, we finally choose .The delivery was on time and installed with no hassles whatsoever.I would gladly recommend Kevin and Regal Sleep Solutions, exceptional customer solutions.
1 comment
Tim S.Regal
Amazing to hear Maureen, thank you so much for sharing. This will mean to world to Kevin. He cares so deeply for his clients and to hear of the impact he has had on you will fill him with Joy.
Thanks again, I really appreciate it.
Cheers
Tim
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Fantastic Nights' Sleep at last...
My wife and I called at the store with a view to checking out mattress toppers, and Kevin was extremely helpful and informative without pushing the product in our faces, He gave us a price and was keen that we check out other products at various stores. We did this and found his price to be the best and to our amazement, out of 4 stores visited 3 had regal toppers and no other brand, but were dearer for same item. Needless to say we returned to Kevin's store and made the purchase, and we are extremely satisfied with the product - FANTASTIC.
1 comment
Tim S.Regal
Terrific to hear Bob, Kevin is truly the smiling magician! He makes all problems disappear and makes purchasing from Regal a true pleasure. I am so happy you have chosen to honour Kevin by saying such nice words. Thank you so much.
Cheers
Tim.
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Great service at Frankston store
We recently purchased an Indulgence Plush King size mattress from Murray and Kevin at the Frankston store. They were very informative and so helpful without the pushy salesperson routine that we received elsewhere! Quality and price were important to us but it was a great experience dealing with professionals who know their stuff! The mattress is great and was delivered within a week without fuss. Would recommend Murray and Kevin in Frankston over the 10 other stores we visited!!
1 comment
Tim S.Regal
Fantastic news Helma, I am so honoured that after you visited 10 other mattresses stores in the local area that you decided on Regal Sleep. Murray and Kevin are the perfect combination of knowledge an... Read more
d passion and it is wonderful to hear how much care they gave you in store. This makes our entire team very proud to hear, and we are thrilled you could share it with us. Cheers Tim.Similar opinion? Write a review on ieatwords.com.au!
The best customer service by far.
Great service from Kevin at Frankston store, friendly and personable, he gave me a great deal that beat all competitors. Can't wait for my bed to be delivered. Thanks Kevin
1 comment
Tim S.Regal
Wonderful news Amanda, Kevin gives his all for his store. One of the most passionate and caring team members and Franchisee you could hope for.
Thanks so much for your support.
Cheers
Tim.
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AllisonFARNKSTON
slerping soundly
Sales service was great, even held the price well after the sale ended. Each mattress was delivered separately and took the mattress up stairs. But when the driver arrived with the last king mattresse he was on his own. When I rang to complain about the delivery driver not being able to take the mattress upstairs the owner came out with another and they took it upstairs and also bought pillows and covers to appolgise for the error. The mattresses are great and our whole family love them. They made sure we got what we needed and didn't try to upsell us. Made to feel important no matter when we went into the store and remembered the promise to hold the prices.
1 comment
Tim S.Regal
Hi Allison,
When we make a mistake with delivery we will always put our hand up and take ownership and do everything in our power to make you a raving fan. I am so happy that the team from Frankston h... Read more
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Find out how Regal Sleep Solutions VIC, Frankston compares to other Furniture Shops
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Great night's sleep
We have found that the indulgence range of beds true to their name. Kevin was terrific in carefully explaining the products available. He was extremely courteous. We couldn't be happier with the outcome.
1 comment
Tim S.Regal
That's wonderful Gabby,
We are so proud of our indulgence range, excellent value for an outstanding product.
Kevin is outstanding too and one our shining Franchise owners.... Read more
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Incredible service far beyond my expectations
Several years ago I bought a really comfortable mattress from a very competent salesman at Regal Sleep Solutions in Frankston. It is a family business and he was the father in-law who really knew his technical information about the making of the beds. Last week I went back to them to see about a possible pillow top replacement even though the dates for my guarantee fell outside of the period. I decided to choose a soft pillow top because of my bad back and was told the softer they are the more quickly the pillow top can sag.
I spoke to Kevin ...Read more
2 comments
Tim S.Regal
This is incredible feedback Diana and Neil, thank you so much. Kevin has really chosen to become a leader in our organisation and cares so deeply about our client experiences. I am so thrilled to hear... Read more
of this experience and it makes everything that we do worthwhile. Thanks so much. Cheers TimYou are very welcome Tim, your company deserves the praise. All the best, Diana & Neil
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Best mattress for 2017
Kevin at the Frankston store was very helpful in showing us a variety of models in our price range and gave us as much time we needed to try each one while explaining the features and benefits. I wanted a soft, pillow-top luxury mattress without the highly expensive price tag attached you would see at competitors stores & comes with a great 15 year warranty. As there is no middle man involved they are able to keep costs at an reasonable price and passing benefits onto the customer. Highly durable quality materials are used in this mattress that will last for years. Would compliment the luxury Macro Ultimate XD mattress if you could throw in some memory foam pillows for the ultimate night sleep.
1 comment
Tim S.Regal
Thank you Matt!
Kevin is the smiling magician and he makes all of his clients dreams come true. We are blessed to have Kevin on team regal. After 10 years at carpet call it is magnificent that he now... Read more
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Service was Great from Kevin
Really good service from Kevin, was helpful and friendly, explained the mattresses really well, looking forward to sleeping on the mattress.
1 comment
Tim S.Regal
Thanks so much Lorna, Kevin is our newest franchisee in the group and I know that he would have gone over and above to satisfy! Thanks so much for your feedback. Cheers
Tim.
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Tom F
- 2 reviews
Love my new matress!!!
I firstly want to thank Kevin at the frankston store for his excellent service. He answered all our question & made it so much easier for my partner and I to purchace our new indulgance bed. I haven't slept like a baby in years! Thanks Kevin & Regal
1 comment
Tim S.Regal
Fantastic to hear Tom, Kevin is the smiling magician and I know with his heart and commitment he would have done amazing things to look after you.
Thank you so much for your feedback.
Cheers
Tim.
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Questions & Answers
Wendy M.asked
Do you have Afterpay
1 answer
Tim S.Regal
Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon
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Tim S.Regal
Thanks Ally,
This is so great to hear that we have not only looked after you so well, that your sister who purchased from us years ago is also a Raving Fan. We can hold our heads up high, thank you for sharing this warms my heart.
Cheers
Tim.