RSPCA Pet Insurance Questions & Answers (page 2 of 3)

On ultimate cover, is luxating patella covered?

Thinking of cancelling our insurance for our rottweiler & Shepherd. We pay $80+ for 1 dog & $50+ for the other a month. It seems like a lot of money over time, especially if it goes up each year. What if we dont need to make a claim?Is it worth canceling & putting an amount away each month? If something does happen that needs vet care & you cant afford to pay upfront can RSPCA insurance work something out for you?

Hi under what conditions and what policy is luxating patella covered?

Deceased Pet, unsure on how to remove details without calling RSPCA?

I have 3 older dogs.
Rosie Pomeranian female born in 2006

Charlie Pomeranian Male born in 2005

Hodgson XCorgi male born in 2006
All 3 dsexed.
I need a quote for the 3 dogs.
Do get a senior's discount?

Hi there, does anyone know the correct email address to cancel your policy with RSPCA? THey did tell me over the phone but i cannot remember and dont want to send to the general email.

thanks

How do I cancel my policy as I find that the cover I thought I had is not there totally dishonest behaviour on their part.
I can't afford $91.10 a month for nothing my pension is not that generous (thank you Mr Turnbull) I want to cancel can't access site says doesn't recognise my details but does for monthly payments.
How do I cancel please....anyone.....

What cover would be required to cover snake bite?

Do you get anything back if you cancel your policy for personal reason after being with rspca for a little over a year ? Or only the 30 day cooling off period.

I've been looking into getting pet insurance since purchasing my toy poodle puppy two days ago but after reading all these reviews I would seriously have second thoughts about your company. Your television advertising seems so genuine but as usual it's all talk. I am very surprised to your standard replies to these people who trusted you as I would have. Thanks to product review who put it out there for us to see. What can you tell me that would change my mind and choose your company to insure my pet?

I decided to have RSPCA pet insurance because a portion of the premium goes to the RSPCA. (as said in the tv ad). Now I am being told by people that only during my first year of coverage that this happens. So I am into my 2nd year of insurance does that mean that none of my premium goes to the RSPCA. IS this true?

Could someone at RSPCA please explain to me how they can justify a 37.5% increase in my premiums over the last 3 years especially when I have had almost no claims? "NOT HAPPY JAN". My premiums went from $38.32 p/m, to $43.10 p/m, then to $49.62 p/m and now the latest renewal has the premium upped to $52.89 p/m. I am certainly now going to recommend RSPCA to anyone I know.

So please tell me why if I had no idea as I never received any paperwork telling me that my money was not received one fortnight you take it out the next fortnight but double it!!
Now I have no bloody money for my kids food because you guys took my money!! And then I was told it can not be returned are you kidding me this is crap!
I want my policy cancelled now!

What happens if you don't have the money to pay an expensive vet bill. I am on a pension & just have enough to pay my premiums each month for my fur babies. I have no savings??

I've had an 'Ultimate Cover' Policy for a couple of years now for my British Bulldog and today learned that my policy was cancelled, without any notice whatsoever!? We've submitted a claim in February 2016 and got a letter back saying that we no longer have an insurance policy with them and they were essentially wiping their hands of us, loyal customers who have only ever spoken highly of, and recommended, their service.

At what point, do you give up on letting people know where they stand with their policy? We couldn't afford to scrape together enough money to treat our dog and had to beg and borrow from family and friends, with the promise of insurance to help us pay them all back and now we've found out that we won't get ANYTHING back, due to a negligent system that failed to keep us informed of where we stood in regards to our cover. Simply not fair, and a poor, poor way to treat your customers.

Hi, we've cancelled our pet insurance within the cooling off period but a debit was still made from our account. We have not received any confirmation letter for this cancellation but was guaranteed through phone that this will be done. Please advise your accounts to process credit and I have also disputed the amount with my bank ANZ. We hope for your prompt action. This was supposed to be cancelled as from 29 Sep 2015. We just don't understand how this can be overlooked! My reference number is RS03760491.

I am an 83yr old disabled person living on my own, Having insured with RSPCA 14 months ago I am having the same problem re claims. Because of my age and disability I have a vet nurse who deals with any claims I need to make. First claim was for microchip and two injections, she sent sll relative proof but I did not receive any payment,
Two injections again no payment, The only payment I have received has been for desex and small hernia removed. O n trying to claim for a heart worm injection I have been told I have reached my limit of claims so was refused any payment. I now want to cancel my insurance but having read all the above am worried I cannot cope with it. Jut please make it simple for people like me.
Margaret Williams

Well we were looking into getting RSPCA pet insurance but after reading all these complaints there is no way I'll go with RSPCA. When are companies going to become reputable? If you get a good reputation people will swear by your service. What is it about that sentence that you do not understand?

I took out pet insurance with rspca for my dog at 11 months of age, the premium increase for the following year was 20% even though I had no claims! Is this normal, can anyone advise if it increases by this much every year??

Is it true that if you pay your premiums monthly and you make a claim in that year, if you then decide to cancel the policy you have to continue to pay the premiums for that whole year?