??!

178 questions from our users

Victor McGowan

Victor McGowanasked

ECF01CRAU (Cream)

Hi,



The machine works fine when I make a coffee and then press the steamer button to froth the milk. However after I use the steamer for the milk, I am unable to make another coffee as the two espressos frantically blink. I can only make another coffee unless I turn the machine off and on again.

Is this a fault in the machine as I have only had it 4 weeks?

Victor

1 answer
Natalie Ofner
Natalie Ofner

Hi Victor - refer to page 7 of the manual under cleaning and care - how to cool down the boiler - this should answer your query.



Natalie Ofner

Natalie Ofnerasked

ECF01RDAU (Red)

We received this machine for Christmas.2019. We love it, however since we started using it the orange light, indicating that the machine needs descaling has come on 4 times (today is 1 April 2020). I have completed the descaling process 3 times, once with descaling solution about a month ago. The light came on again today. Can someone please tell me if there could be a problem or is this common. We average about 5 coffees a day. Thank you

2 answers
Kelly W.
Kelly W.

I have the same problem and can’t find anything anywhere that may have the answer. Iv only had mine for 4 weeks

Smeg
Rodney M.Smeg

Hi Natalie,
You will need to adjust the water hardness to soft and that will extend the time you will have to descale. Please refer to your instruction manual for further information.
Regards
Smeg

Renee

Reneeasked

ECF01PBAU (Pale Blue)

My milk is always so bubbly when I steam it with the machine. I don’t know what I’m doing wrong I’ve tried all of the hints and tips. I’m after that glossy smooth finish. I’m wondering if the wand is the issue? Is it too short and wide?



No answers
Dmax

Dmaxasked

ECF01

Hi,
I also have the issue of very slow flow through the grouphead. The coffee trickles out taking around 2 mins to fill half an espresso cup. Could the filter be blocked? I have descaled the machine and all the filters. Many thanks

No answers
Bryan Gault

Bryan Gaultasked

ECF01

Where can I get a printable user manual for my coffee machine

1 answer
Melissa
Melissa

https://www.manualsearcher.com/smeg/ecf01creu/manual?p=9

AAG

AAGasked

ECF01

Which ESE coffee pods fit the coffee machine?

No answers
JAS

JASasked

ECF01

Why is the filter arm on my coffee machine so tight? Neither myself or my husband can get it into the machine easily - we have to hold the entire machine down firmly and even then it's hard to get the filter arm attached and the machine moves all over the place in the process.

It's also impossible to attach the filter arm with the 2 cup filter inserted when it's filled with 2 level scoops of coffee. Second machine to have this problem - be honest, is there a batch with a manufacturing fault around?

2 answers
Smeg
Rodney M.Smeg

Hi Jas,
Thanks for your enquiry. Try filling the filter a little less with ground coffee. The coffee should not be filled past the rim.
Hope this helps
Regards
Smeg

JAS
JAS

Thanks for replying. It’s tight even before any coffee goes in and then impossible with coffee filled 3-4mm below the rim.

Markie L

Markie Lasked

ECF01

My Smeg 50's style coffee maker is new, just a week old and this morning as soon as drip started, a small red light began to flash during the brew.
I did forget to add the coffee to the filter, is this why ?

No answers
PavelH

PavelHasked

ECF01

Hi, are there any compatible filter holders available on the market? I mean other then SMEG original one?

No answers
Nicola1983

Nicola1983asked

ECF01CRAU (Cream)

Hi there
My Smeg coffee machine is around 2 years old
The steam button regularly turns orange & I descale accordingly. However this time the steam button is flashing orange? I can’t seem to get past it, for example pressing the steam button for 10 seconds is not activating descaling as it normally does. The steam wand won’t work at all while it’s flashing, however the espresso does still pour.
Thanks in advance Nicola

1 answer
Smeg
Rodney M.Smeg

Hi Nicola1983,
Thank you for your enquiry. Could you please email [email protected] with your name, address and contact number along with a photo of the data plate on the base of the machine. Please mark the email to the attention of Lesley. Once she has this information, she will be in direct contact with you.
Regards
Smeg

May

Mayasked

ECF01

I just bought this machine, but have not been able to use the filter in the wand as the filter does not drop into the wand - just sits above it and then the wand will not slide into place - is there some way I should be putting the wand in place with the filter or is the filter more of a measuring tool...confused?

2 answers
May
May

I just figured it out - so disregard question...the only thing I am finding frustrating is not be able to do one right after the other without waiting for cool down - if I have guests it will take more time to get their espresso ready then to make a whole pot of coffee and breakfast.

Kate S.
Kate S.

You know how the baristas knock the used coffee out. I use Breville The Knock Box for that. No need to touch the hot wand.In fact a hot wand is a good thing for making better coffee...

Emerald K.

Emerald K.asked

ECF01

What is the internal parts of Smeg espresso machine made of?

4 answers
Kate S.
Kate S.

I have no idea. Have not pulled it apart. Quite heavy though.

Smeg
Steve C.Smeg

The parts that are in contact with the water are made from several different materials . Water tank is a SAN Plastic, The hoses a PTFE Plastic and the thermoblock is Stainless Steel.

Anne-Sophie L.
Anne-Sophie L.

When you talk about the thermonlock do you mean the group head? Is there chrome plating on any internal part? Thanks

Victoria R.

Victoria R.asked

ECF01

Hi there. I've just brought a smeg coffee machine. Sometimes when I've finished making the coffee I take the coffee handle out and the coffee grind is all soggy(not hard) . Whys that please and how do I stop it from happening

1 answer
Smeg
Lesley R.Smeg

Hi Victoria. Thanks for your review. May we suggest that you use a little more coffee and use a coffee tamper. Please let us know how you go after you have done this. Should you have any more queries in regards to this, please contact us direct -Our email address is [email protected] . Kind regards, Smeg Australia.

Andrew S.

Andrew S.asked

ECF01

Hello, I received an ECF01 as a gift. I plugged it in now all three main lights are flashing three times and it does not appear to be working. Any help?

1 answer
Smeg
Lesley R.Smeg

Hi Andrew S - Thank you for reaching out I have spoken to our Technical Team and it would appear that you will require a replacement as only two lights should be flashing. Can you kindly email us direct with your full name, address and a contact telephone number. Could you also include a picture of the coffee machine along with a picture of the sticker on the base of the appliance that shows the serial number on it. Once we receive this information we will be in direct contact with you to discuss this matter and organise the replacement. Our email address is [email protected] and please mark to the attention of Lesley. Regards, Smeg Australia.

Yvonne Barker

Yvonne Barkerasked

ECF01

Hi. My Smeg coffee machine frother isn’t working properly. It froths for 10 seconds if that. The milk is still really cold and not frothed at all. I’ve done the setting thing to adjust the temperature but this has had no effect. Is there anything I can do?

No answers
Chari L.

Chari L.asked

ECF01CRAU (Cream)

Hi there, the two buttons on the left keep flashing. I cannot seem to reset. Cheers,

No answers
Karen Munton

Karen Muntonasked

ECF01RDAU (Red)

The steam button is orange. What does that mean?

1 answer
Melissa
Melissa

It needs descaling. All coffee machines do. Read the manual for what to do

Ev K

Ev Kasked

ECF01

Hi I have done a descale but still have orange light

2 answers
Melissa
Melissa

As the machine gets older you sometimes need to do it more than once. Do it until the light goes off

Ev K
Ev K

Machine is new and this is the second time I have had to descale

Johanna

Johannaasked

ECF01PBAU (Pale Blue)

Hi, my double shot portafilter seems to be blocked. Can I buy spare ones anywhere?

2 answers
Smeg
Lesley R.Smeg

Hi Johanna - thanks for your question. We would love it if you could contact us direct so we can sort this out for you, our email address is [email protected] and please include your full name address and contact telephone number- we will then discuss this with you. Kind regards Smeg Australia

Johanna
Johanna

Ok, not a problem, will send it through now.

Edmundas Š.

Edmundas Š.asked

ECF01BLAU (Black)

Hi,
Igot water tank leak. Must be true a connection with a machine itself. How can it be fixed?
Many thanks
Ed

2 answers
Melissa
Melissa

Contact smeg or if it’s still under warranty contact where it was purchased for replacement

Smeg
Lesley R.Smeg

Hi Edmundas Thanks for reaching out to us in regards to your coffee machine. Have you contacted our office to discuss this matter? we would love to assist you further. Can you kindly email us direct with your full name, address and contact telephone number along with a picture of the coffee machine and the base of the coffee machine showing the serial number. We will then contact you to discuss this matter. Our email address is [email protected] - please mark to the attention of Lesley. Kind Regards, Smeg Australia.

Page 2 of 9

Get an answer from our members and Smeg representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.