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Smeg ECF01 Questions & Answers (page 3 of 9)
ECF01CRAU (Cream), ECF01PBAU (Pale Blue), ECF01RDAU (Red), etc...175 questions from our users
MKBasked
Water constantly comes out of the steamer so I can't steam the milk. Literally had the machine one day - what's the problem or am I doing something wrong?
1 answer
Rodney M.Smeg
Hi MKB,
Thanks for your enquiry. Are you pressing the steam button and waiting for the steam light to remain lit before moving the steam lever down? If you don't press the steam button, the machine will dispense hot water via the steam wand. Please refer to your instruction manual for further information.
Hope this helps
Regards
Smeg
Shivam N.asked
Hi
I bought the machine just under a year ago and it asked me to descale at 6 months which I thought was normal. However, it asked me to descale again 2 months later which I did but the orange blinking steam light hasn't gone away. I even did an extra rinse cycle. I dont make coffee everyday.
What could be the issue?
Thanks
1 answer
Rodney M.Smeg
Hi Shivam N.,
Thank you for your enquiry. Have you adjusted the water hardness to the correct level? For most parts of Australia, we recommend setting the hardness setting for soft water. We would recommend running a 'dummy' descale program with just water to see if it resets the light. If you require any further assistance, please call our Customer Service Team on 02 8667 4888
Regards
Smeg
krisasked
how big are the portafillers?
I want to purchase a tamper the correct size
thank you
kris
1 answer
Rodney M.Smeg
Hi Kris,
Thanks for your enquiry. We have our own tamper set available https://www.kitchenwarehouse.com.au/Smeg-Coffee-Tamper-Mat-Set. The diameter of our tamper is 51 mm.
Hope this helps
Regards
Smeg
wsharpdcasked
I have descaled my Smeg espresso machine 3 times according to the instructions, but the orange flashing steam light refuses to go out. What can I do?
2 answers
I read that changing the setting to soft water might help. It did. The flashing descale indicator turned off. Then I read that I have moderately hard water, so I tried setting the hardness to medium, and the flashing light has stayed off.
I’m having the same problem. I’ve descaled and the orange light won’t turn off
Mandy M.asked
I’ve been a barista at a coffee shop so I know I’ve been keeping up on the maintenance of my machine. I got it a few months ago and have descaled the machine. My steam wand does not have much pressure. The water used to come out in a solid Jet and adequate steaming pressure but now it trickles out and and does not steam well. Any ideas?
1 answer
Rodney M.Smeg
Hi Mandy M,
Thanks for your enquiry. Have you pressed the steam button and waited for it to remain lit. Once lit the thermoblock is at temperature to produce steam. If the steam pressure is inadequate, repeat the process.
Hope this helps
Regards
Smeg
Primoasked
Smeg ECF01
I bought my Smeg ECF01 coffee machine in May 2022. I make 2-3 espressos with it every day. I have experimented and found the right blend, grind, and tamp so the taste and crema are always great for my taste. I try to keep the filters clean by putting water through the filters after every espresso made - like making another cup of espresso without the coffee grinds in the filter. In the past few weeks, I have had problem: The coffee filter handle moves to the left, by itself, when a coffee is being made. On 3 occasions now, the coffee filter handle has gone so far left that it has come off and the pressure has flung coffee, water and coffee grinds all over my benchtop and on the floor. Thankfully, not on me. I can stop this happening by holding the filter holder firmly in place each time I use the machine, while the coffee is being dispensed into the cup. However, I can feel the pressure trying to move the handle to the left and towards another spill.
What is happening here please, and how can it be fixed?
I live in a soft water area, and the orange descaling light has not come on.
3 answers
Rodney M.Smeg
Dear Primo,
We're glad to hear that your coffee machine is making great coffee! Regarding your issue with the group handle, have you tried grinding the coffee a little coarser? This may prevent excess build up in the filter and not allow the handle to undo.
Hope this suggestion helps!
Regards
Smeg
Dear Rodney M @ Smeg.
Thanks for your response.
Yes I have tried grinding the coffee a little coarser. However, the outcome is coffee that tastes like dirty water. No flavour or body. (I have also tried grinding the coffee a little finer and it won't come out of the machine. This grind does, it just twists the handle to the left as well)
The great coffee that you're glad to hear that the coffee the machine is making is in between.
Can you please explain how the "excess" build-up in the filter occurs? As I explained in my initial question, I clean my filter by expressing water through the filter after every espresso made, and indeed before each espresso when I turn the machine on. Wouldn't this keep the filter clean?
Rodney M.Smeg
Dear Primo,
Have you checked the seal under the filter holder? It may have some grind residues which prevents a tight seal.
Regards
Smeg
Karenasked
I have tried to set the coffee temperature to the hottest setting but how do I know if it has stored it as only the one and two coffee cup buttons light up. Should all three be lit when it is ready for use.
1 answer
Rodney M.Smeg
Hi Karen,
Only the one and two cup buttons illuminate when your coffee machine has reached temperature.
Regards
Smeg
mattasked
Hi, When trying to dispense hot water by pulling the steam lever down, the water comes out very slowly and the machine shudders.
Is this normal?
Thanks,
Matt
1 answer
Rodney M.Smeg
Hi matt,
the sound is normal. It's the pump working to flow water through the thermoblock
Regards
Smeg
Adam Casked
Bought as a christmas present a few days ago.
When we press any button it doesnt seem to be pumping water? The water doesnt go down & nothing comes out.
1 answer
Rodney M.Smeg
HI Adam,
Thanks for your enquiry. Have you tried opening the steam value to allow the water to come through the steam nozzle?
Regards
Smeg
Thorsten M.asked
When switching back to making espresso from steaming milk, the lights at the machine flash irregularly for a very long time forcing the user to switch off the machine and restart. How can this be fixed?
3 answers
Steve C.Smeg
Dear Thorsten, The coffee machine boiler has to cool down before you make coffee again, you should prepare the necessary cups of espresso, then steam the milk. If you have further issues please feel free to contact me at [email protected].
Rodney M.Smeg
Dear Thorsten,
If you want to make more coffees after steaming milk, you have to cool down the boiler. To do this take an empty jug and place it under the steam wand, bring the lever down and wait for the machine to expel excess steam. Once it stops, bring the lever back up and you can make more coffees. For further information, please refer to the instruction manual - How to cool down the boiler'.
Regards
Smeg
Thanks for the reply!
Ste1asked
Hi
Just bought a smeg coffee percolator,tried filling the tank and the water has come straight out of the bottom,is there something missing out of the water tank as it looks like an insert is missing,please can someone help?very frustrating
1 answer
Steve C.Smeg
Dear Ste1, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to have the appliance replaced. Regards, Steve Cullen
Paul D.asked
my machine has stopped working seems like theres no pressure and no coffee comes through only bought the machine 1 year ago. Any help?
1 answer
Steve C.Smeg
Dear Paul,I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please try one of the other filter baskets as it may be blocked. If this does not work please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be able to ascertain what to do to fix this problem. Regards, Steve Cullen
Brett S.asked
Hello. The single and double coffee button light is flashing. The only way I can make another coffee is to turn the machine on and off again. Is this normal?
1 answer
Rodney M.Smeg
Hi Brett S.,
Thank you for your enquiry. If you want to make more coffees after steaming milk, you have to cool down the boiler. To do this take an empty jug and place it under the steam wand, bring the lever down and wait for the machine to expel excess steam. Once it stops, bring the lever back up and you can make more coffees. For further information, please refer to the instruction manual - How to cool down the boiler'.
Regards
Smeg
Leeasked
i have misplaced my manual What does the flashing red light mean on my smeg cofeemaker? Located in the front of machine underneath the clock reading
1 answer
Lesley R.Smeg
Hi Lee - Thank you for your question, it is possible that the machine needs descaling when the orange light is lit up. The steps to descale are in the instruction booklet, can you email us direct: [email protected] and we can email you a copy of it Kind Regards, Smeg Australia.
Leahasked
Our double coffee receptor seems to be blocked, any tips for how to unblock, or is it possible to purchase a replacement?
1 answer
Lesley R.Smeg
Hi Leah. Can you please contact us direct to discuss this matter. Our telephone number is 02 8667 4888. Kind Regards, Smeg Australia.
Julesasked
Until recently my machine would go into standby after 10/15 minutes and I would wake it up by pressing the 2 cup button. Its stopped doing this and just stays permanently on. Any ideas? Thanks
No answers
Maryasked
my filter holder will not attach to the machine. It has the correct amount of coffee in it.
No answers
Chen-Tse T.asked
Hi, I feel the steam function suddenly becomes not strong enough today. The resulting foam is not as hard as before. Besides this everything looks normal. Is this some setting issue? Thanks!
1 answer
Lesley R.Smeg
Hi Chen. Thank you for reaching out in regards to your problem. We would love to have the opportunity to assist you - can you kindly email me direct with your full name address and contact telephone number along with a picture of the appliance and a screenshot of this review please email me direct at [email protected] and mark to the attention of Lesley kind regards Smeg Australia
Rob Jasked
Hi,
We've had our machine for 8 months and while very happy with it and the quality of the coffees it dispenses we now have 2 filters that are clogged(I assume) and water does not flow through. I tried cleaning with a pin(VERY laborious) but still doesn't work. Although water WILL flow through when no coffee in filter. I was tempted to buy 2 new filters but at $56.00 and $85.00 respectively there is no chance I'll be doing that.
Am I correct in assuming that the holes are blocked and, if so, can you recommend a solution?
Thanks,
Rob J
3 answers
Rodney M.Smeg
Dear Rob J,
Could you please email [email protected] with your name, address and contact number. Please mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you.
Regards
Smeg
I am having the same problem. Worked fine yesterday, but today it clogs up the filter and stops, then spurts out when i take the filter off. Any help would be greatly appreciated. Ihave also descaled, cleaned the machine as well.
Rodney M.Smeg
HI Brett W.,
Thanks for your enquiry. Have you changed the type of coffee you are using? The grind may be too fine and not allowing the water to flow through. If water flows through the filter with no coffee, then you will need to adjust the grind.
Hope this helps
Regards
Smeg
Catheirne D.asked
My Smeg ECF01 is less than 12 months old. Today I made the espresso and went to steam the milk and nothing happened. Then I noticed water pooling on the bench under the machine. I ran a few test pours through he group head and the same thing happened. No water coming out of the steam wand or group head, instead pouring out of the bottom of the machine onto the bench. I hadn't removed the water tank prior, it happened our of the blue. Can you offer suggestions?
2 answers
Steve C.Smeg
Dear Catheirne, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
Thank you so much for getting back to me. I've actually already contacted customer service who have been really helpful in sorting it out. Thanks again!
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