Reviewer Photos & Videos
Faultless service from start to finish
Excellent service from store staff with good advice and great constant communication regarding delivery, which came earlier than expected. Very happy with new mattress and excellent delivery staff too. Would highly recommend and wouldn't hesitate to buy from Snooze Fortitude valley again.
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Julie T
- 2 reviews
Bed and Pillow
Excellent customer service and very happy with purchase. Returned to purchase pillow after initial experience. Will definitely return again. Thank you
1 comment
SnoozeSnooze
Hi Julie T, thanks for taking the time to leave this review. It's great to hear you had such a positive experience with the team at Fortitude Valley, we will be sure to pass that along to them. Regards, Snooze
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Very easy and quick delivery.
Shane from the Fortitude Valley store was excellent. Friendly and easy to deal with. The ensemble was delivered within a week as promised.
1 comment
SnoozeSnooze
Hi Mike, thanks for taking the time to leave a review of your experience with Snooze Fortitude Valley. We're pleased to hear the service and delivery met your expectations, and will be sure to pass th... Read more
e feedback along to Shane and the team. Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
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Excellent product, excellent service
We purchased the furniture 2 months ago and Snooze were very helpful in holding delivery until renovations completed. Of particular note was delivery....the delivery was very professional and very careful. The furniture was assembled and moved into place quickly and with great care...which is rare!! Very happy with the furniture and the end to end experience with Snooze.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review Debra. We're pleased to hear you had a positive experience and will be sure to pass your kind feedback onto the Fortitude Valley team. Regards, Snooze
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Solid service, great price
I recently purchased a mattress from the Valley store and the team was helpful and friendly. They gave me a great price and made delivery easy.
1 comment
SnoozeSnooze
Hi Tony, thank you for sharing the details of your visit to Snooze Fortitude Valley. We're happy to hear that you had a wonderful experience and will be sure to pass your feedback onto the store. Regards, Snooze.
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HanTSouth East Queensland, QLD
Quick delivery for child’s bed
We went into store on Sunday to order our son’s new bed. Knew want we wanted as it needed to match the other bed in room. Bed was delivered early Wednesday morning.
1 comment
SnoozeSnooze
That's great to hear, thanks HanT. We will be sure to pass your feedback along to the Fortitude Valley team. Regards, Snooze
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Best Service Ever
Being an expensive purchase, we had researched several bed/mattress makers for new beds over a 2-3 week period and received so much conflicting information it became very confusing. After a while, every mattress seemed the same. After lots of searching, we walked into Snooze store and was greeted by Nick who gave us the most honest rundown on what to look for in a bed. He was direct and in his approach (without being pushy) so we decided to buy our 2 new QS beds from him. The sheets, pillows and mattress protector are all great quality also. De...Read more
livery was on time as promised (approx 2 weeks) and the particular bedhead we ordered was also delivered with the shipment. (the bedhead was a special make and lead time was about 6 weeks but it came with both beds) so that was a good surprise. We are very happy with the product and service received. I thoroughly recommend Snooze store in Fortitude Valley, especially Nick, for helping us to make a good decision in our purchase. All staff in his store were very friendly and helpful so clearly they follow the lead from Nick who is the Manager. Thanks again.1 comment
SnoozeSnooze
Hi Valter, thanks so much for your feedback. Glad to hear you're loving your new beds too. We will be sure to pass on your feedback to Nick and the team at Fortitude Valley. Regards, Snooze
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Highly Recommended
Friendly, professional and efficient service. Went out of their way to accomodate us. Great price and high quality product. Thanks!
1 comment
SnoozeSnooze
Hi Alex, thank you for providing feedback of your visit to Snooze Fortitude Valley. We're pleased to see that you had a wonderful experience and will pass the details of your review to our team at the store. Regards, Snooze.
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ChrissyBrisbane
My fabulous new mattress story.
Bought in store and had a terrific experience, friendly, knowledgeable and very helpful staff without being pushy. Delivery within 48 hours which was impressive in comparison to other dealers. Best purchase ever made, can't live without and if you need a new mattress or bed do yourself z favour and see Lola and the team at Snooze dr the Valley Homemaker Centre.
1 comment
SnoozeSnooze
Hi Chrissy, thank you for sharing your feedback. We're pleased that you had such a wonderful experience at our Snooze Fortitude Valley store, and will pass on your words to Lola and the team at the store. Regards, Snooze.
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Excellent service
We purchased a mattress and head board in store. Shane, who helped us, was very professional and helpful in the whole process. They were delivered as scheduled with no issues. Thanks for a great experience.
1 comment
SnoozeSnooze
Hi George, thank you for sharing the details of your experience at Snooze Fortitude Valley. We'll be sure to share your feedback with Shane and the team at the store. Regards, Snooze.
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Great service
Attended the Fortitude Valley store and were served quickly and efficiently by very friendly and knowledgeable staff. Received our matress we before expected delivery. Nick and the team were all friendly and helpful, great to get quality service.
1 comment
SnoozeSnooze
Hi Jamoe, thanks for your review. Glad to hear it was such a great experience. We will be sure to pass your feedback on to Nick and the team at Fortitude Valley. Regards, Snooze.
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FitzySouth East Queensland, QLD
- 2 reviews
Awesome price, outstanding service.
Purchased in store in the Fortitude Valley outlet. Team were fantastic, order delivered faster than anticipated and delivered to schedule. Well done team Fortitude Valley. We will be back.
June 20th 2018 Update: 2nd bed purchase in as many months
Service was again superb, well done team, an absolute pleasure to purchase from you. We were in and out in 10 minutes, we knew what we wanted.
1 comment
SnoozeSnooze
Hi Fitzy, thank you for sharing the details of your experience at Snooze Fortitude Valley. We'll be sure to pass your feedback onto the team. Regards, Snooze.
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RebeccaSouth East Queensland, QLD
- 16 reviews
- 2 likes
- QLD, Fortitude Valley
- Verified customer
Love our mattress and snooze experience
Super easy to deal with
Great service
Love our mattress and staff were really friendly and easy to deal with
1 comment
SnoozeSnooze
Hi Rebecca, Thank you for posting the details of your experience in the Snooze Fortitude Valley store. We'll be sure to pass on the details to the team! Regards, Snooze.
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Smooth follow up service
Pain free on time delivery as promised. In store service was good. All together a pain free hassle free purchase. Very happy
1 comment
SnoozeSnooze
Hi Mazza, Thank you for sharing your feedback about Snooze Fortitude Valley. We're so pleased to hear that you are very happy and we'll be sure to pass this along to the team at the store! Regards, Snooze.
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outstanging service
The team at fortitude valley store in Queensland were increasingly helpful and so friendly. Want to say a big thank you to them for making the experience of buying a bed so easy and a great experience.
1 comment
SnoozeSnooze
Hi Rebekah, thanks for sharing that feedback with us, we're glad you had a great experience. We'll make sure to pass this on to the team at the Fortitude Valley store. Regards, Snooze.
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Great customer service
Danny was great at explaining the different mattresses and dealing with my 1 and 3 year old boys distracting us! Will be going back next time we need another mattress.
1 comment
SnoozeSnooze
Hi there DMB, thanks for sharing this great feedback with us. We'll make sure your kind words are passed on to Danny at the Fortitude Valley store! Regards, Snooze.
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Easy and quick
I went to buy a mattress slumberland and I needed it in a week. We put the order on a Sunday arvo and on Sat they delivered the mattress.
I have only slept one night on the mattress so I’m still not sure if I love it or not, but the buying process was farily easy
1 comment
SnoozeSnooze
Hi tefiloca, thank you for your feedback! We're happy to hear of your wonderful experience at the Snooze Fortitude Valley store and will pass onto the team! Regards, Snooze.
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buying a bed? only one place to go - Snooze!
we popped in to the store in Fortitude Valley just to "have a look."
It was so good to meet Nick who was soooo professional and answered all our questions and more.. he had the added ability of making the whole experience a fun time. we are pleased with our purchase!
1 comment
SnoozeSnooze
Hi Anne Marie and Ivan, thank you for taking the time to provide this review. We're so pleased to hear you had a great experience at the Fortitude Valley store. We'll be sure to pass this on to Nick and the team. Regards, Snooze.
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Abbie S
- 2 reviews
EXCEPTIONAL SERVICE
I made my purchase in-store and I was in and out in no time. It was quick, easy and convenient and the service was EXCEPTIONAL.
1 comment
SnoozeSnooze
Hi Abbie, thank you for your review. We'll be sure to pass this on to the team at Fortitude Valley.
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Great customer service - easy purchase!
We purchased a bed for our daughter last week. Very friendly and informative service made the purchase easy. Delivery in the week after was handled by two polite and friendly young men. Thanks!
1 comment
SnoozeSnooze
Hi Catherine, thanks for your review. We'll be sure to pass your feedback on to the team at Fortitude Valley. Regards, Snooze.
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SnoozeSnooze
Hi Sandra, thanks for taking the time to leave a review. Great to hear you had such a positive experience and are enjoying your new bed so much. We have passed your feedback on to the team at Fortitude Valley. Regards, Snooze.