44 questions from our users
Cindyasked
I got a mattress 4 yrs ago what warranty would it still have is from snooze it's now sagging and starting to smell? We've had it vacuumed but it's become that it's uncomfortable to sleep?
3 answers
I would ring snooze but think most have a 10 year warranty. Hope you didn't buy it from Highpoint, Taylor's Lakes or Hoppers Crossing though because the owner is more concerned about making money than customer service!!
No we got it from midland store in Perth Western Australia
SnoozeSnooze
Hi Cindy,
thank you for your message. The majority of mattresses ranged at Snooze come with a 10 year warranty that covers manufacturing faults. Please communicate with the Snooze representative that has responded to your email sent via our website on Saturday.
Regards,
Snooze.
Willellaasked
Three days ago I bought a Slumberland (Somerset) mattress from Snooze. I followed the advice of the salesperson based on the computer generated profile however after three nights of attempting to sleep on it I am suffering very noticeable back pain and each night have woken in a lather of sweat due to over heating. I discussed my concerns with the Snooze outlet and subsequently bought a special mattress protector but it has not helped. The staff told me I would get use to the heat and my back will adjust after 6 weeks. This seems absurd. I have slept on many different beds and NEVER had these problems. Tonight my 8 year old daughter is sleeping in the bed and is drenched in sweat. She has no doonah or blankets and it is winter in Ballarat...it's cold and she is melting in the bed. I am at a loss as to what to do as the bed does not meet our needs but I seem to have no recourse. Staff did not warn me of the overheating issue nor that it would take 6 weeks for my back to adjust. Advice?
8 answers
SnoozeSnooze
Thank you for your message. It is difficult to predict how warm or comfortable people will feel as everyone reacts differently to various materials and have individual preferences when it comes to comfort. There can be an adjustment period that some people experience, while getting used to a new sleeping surface. Should you wish to discuss further please email [email protected] with your contact details and someone will be in touch shortly.
Regards,
Snooze
I guess this is reinforcement of my statement that the "Bed Match System" is a gimmick. The Official Snooze response seems to be that "You will get use to it", and good luck! They seem to stand behind this policy without regard to customer satisfaction.
I find the situation quite pathetic and would recommend anybody considering purchasing from them on the basis of Snooze recommendations, to reconsider. Do not get sucked in to their "High Tech Personal Analysis system". As far as I'm concerned, it's not worth a pinch.
To answer your question, there seems to be nothing we can do. A case of lessons learnt, and go shopping for another bed somewhere else.
Let's hope Snooze get the message through their declining bottom line when prospective customers move elsewhere, because it seems as though this is the only thing they are interested in.
HI Snooze, I have emailed your customer service as you have suggested above but not had a reply or call yet. After another 4 nights on the Somerset Slumberland mattress purchased at Snooze, the issue is still a problem. The bed is not usable due to the heat generated. I have followed all suggestions....new mattress protector, new summer doona, lightweight sheets and there is still an enormous amount of heat being generated. It is winter so I can only imagine how hot it will be in Summer. I have since googled the issue and it seems I am not the only one to have experienced this problem. It really is unacceptable to not advise your customers that there is a chance that the bed will be "too hot" for some (and it seems many), people.
Joyceasked
What is the firmness rating of a snooze memory foam orthapaedic mattress?
1 answer
SnoozeSnooze
Hi Joyce,
thank you for your question. The feel of our mattresses vary between products. You can view the level of firmness on our website by selecting the product you are interested in and scrolling down on the product page. A selection of our mattresses can be viewed here http://www.snooze.com.au/Mattresses-Bases. If there is a specific mattress you are interested in please do not hesitate to email [email protected] for someone to help you directly. Alternatively, a sales person at your local Snooze would be more than happy to help.
Regards,
Snooze.
patriciaasked
My Madison Waldorf "top of the range" burns me when I sleep on it. The salesman in Balgowlah said this had never been reported before with that mattress but I read on this site about the same problem. They managed to sell me another expensive mattress cover to cool it down but no help whatsoever. I would like a refund.
2 answers
The reason it appears to burn is because it builds up heat in the multiple foam layers and there is no way to expel this heat. If you read all the other reviews a lot say the same thing...ie: it's too hot, so the rep was not exactly being honest with you. I think I remember Snooze saying that is made for them so I don't think you will get used to it. Try selling it on Gumtree if it isn't very old and then go to David Jones and get another mattress without a pillow top. I ended up buying a Simmons Beauty rest from Harvey Norman and compared to the previous I bought from Snooze it is a dream to sleep on.
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