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WayneSydney Surrounds, NSW
Great customer service
Great experience all the way from walking into Spa World Gregory Hills NSW to choose my spa from Lillian, who offered excellent advice and made the sales process easy, through to delivery from Rachel, where the spa was delivered as expected.
I would recommend buying a Spa from Spa World and particularly dealing with Lillian.
1 comment
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Mike S.Canberra 2600, ACT
- 3 reviews
Customer focus
Went to Spa World at Fyshwick, Canberra to get information to help me choose an outdoor spa. The showroom was roomy and well presented and all the spas one could try (dry!) for size were very clean. The state of cleanliness contrasted with two competitors whose display spas were very dusty and dirty. Elaine was very knowledgable about the range of spas and accessories and over a few visits and numerous emails helped me make a decision on an available spa to meet my needs. Now I look forward to being able to do a review on the product once installed.
1 comment
Spa W.Spa World
Hi Mike
Thank you for taking the time to share your feedback! We are so glad that you have experienced Spa Worlds amazing 5 star service and our spotless store ! We really appreciate you kind words an... Read more
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Jeff S.
- 2 reviews
Excellent product and sale service
Elaine gave us excellent sale service with her knowledge of the product that she was selling. She also provided us with great follow up service checking to see if we were enjoying the spa and if we had any concerns. She is only to willing to help which is great. Great product but outstanding customer service
1 comment
Spa W.Spa World
Hi Jeff
Thank you so much for taking the time to place your feedback! We are always striving for 5-star service and it is fantastic to hear that the Wonderful Elaine has provided nothing less througho... Read more
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Tamarajane1Bruce 2617, ACT
- 2 reviews
Elaine looked after us all the way through. We absolutely love our spa and are so happy with the excellent service.
Very easy even if you haven't done it before. Much easier than a pool. We were a bit nervous testing levels but Elaine gave us advise for our first adjustment.
1 comment
Spa W.Spa World
Hi Tamara
Thank you for taking the time to share with us your review of Spa World and Elaine at the Fyshwick store. We are thrilled to see your experience was 5-Star. We have passed your feedback on t... Read more
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LkhillSouth-Eastern Region, NSW
- 2 reviews
Excellent product and customer service
Elaine has an excellent and professional knowledge of spa's. We started at spa world in Canberra, then researched and inspected many other spas and manufacturers. Came back to where we started and purchased a vortex cerium that we are delighted with. It is so powerful I think it needs a seat belt to hold you down.
1 comment
Spa W.Spa World
Hi Lkhill
We are thrilled that you love your new spa and have had such an amazing experience with Spa World especially with Elaine from the Fyshwick Store. We pride ourselves in our 5 Star Service and... Read more
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RorySouth-Eastern Region, NSW
Beware
We carefully ordered a spa which would suit our purposes. It took a month to get here, and they insist on payment before it's delivered. We were clearly told that there would be no problem in tipping it on its side to fit through a gate way. When it finally arrived, delivery staff clearly said it was impossible. Now we need a crane, have no spa, and no steps we were promised either :(. Go elsewhere
1 comment
Spa W.Spa World
Hi Rory,
We're really sorry about the experience you've had. It is extremely rare to receive this feedback. We would really like to look into the details around these issues, are you able to contact u... Read more
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JennySydney, NSW
Swim spa 4m
We bought our spa 2 years ago thru Elaine, we shopped around but found Spaworld the best value and most professional - Elaine was wonderful, she guided us through the process and was so helpful all the way through including a tricky hoist over the house! I would highly recommend Elaine and Spaworld for your next spa purchase
Jenny - Belrose
1 comment
Spa W.Spa World
Hi Jenny
Thank you for taking the time to share with us your review of Spa World and Elaine at the Fyshwick store. We are thrilled to see your experience was 5-Star. We have passed your feedback on to... Read more
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JasonSouth-Eastern Region, NSW
- Verified customer
Spa world Fyshwick
Elaine at Spa World in Fyshwick was great to deal with.If you are looking for a new spa / swim spa I highly recommend to visit Spa world Fyshwick to help.
1 comment
Spa W.Spa World
Hi Jason
Thank you for taking the time to share with us your review of Spa World and Elaine at the Fyshwick store. We are thrilled to see your experience was 5-Star. We have passed your feedback on t... Read more
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KathrynCentral West, NSW
Lesson - dont pay unless you know the spa is in the warehouse
After paying $30k for a swim spa and being told that delivery is scheduled for 28th Oct and then being told they made a mistake and that the swim spa is due in the warehouse on 28th to now be told that swim spa is due in warehouse next week but they cant be certain. Cant say I feel excited anymore, just let down :(
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PeitaSouth-Eastern Region, NSW
- 2 reviews
- Verified customer
You must go see Elaine from Fyshwick Spa World if you are wanting to buy a spa
Elaine was fantastic. I had been looking for a swim spa for some time now. I went to them all in Narellan and Fyshwick/Canberra leaving Spa World Fyshwich to the end. I wish I had went there first. I couldn't decide between a sectioned swim spa or an all in one swim spa. Elaine asked me a few questions and from my answers, I finally knew which swim spa suited me. No other spa company offered any suggestions or advice on what would suit me better. The customer service by Elaine is outstanding and can not be faulted in anyway. Her knowledge on sp...Read more
a's and being able to compare them to others is very helpful. Prior to installation, myself, my electrician and concreter phoned Elaine for confirmation on what was to occur and she couldn't have been more helpful. The follow on service after the sale is definitely there until you don't want it anymore. Thank you Elaine.1 comment
Spa W.Spa World
Hi Peita
Thank you so much for taking the time to place your feedback! We are always striving for 5-star service and it is fantastic to hear that the Wonderful Elaine has provided nothing less through... Read more
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CarolSydney Surrounds, NSW
Very helpful
I found Elaine very helpful both during and after our purchase. Have not filled the spa yet so will write more when we get to use it. Great price, so hope to make the most of it soon.
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Absolutely thrilled with the spa and service!
Absolutely thrilled with the service!
We bought our swim spa from Spa world Canberra and Elaine was brilliant in helping us choose the right spa. Her professional advice was very helpful and she put us through to the right technical support after we had issues starting the spa post installation. The whole family is loving the spa. A big thanks to Elaine and the spa world team.
Sarmistha
1 comment
Spa W.Spa World
Hi Sarmistha
Thank to for your lovely feedback! We are glad you are getting in some family time and hop you continue to enjoy your spa for many more years to come! Regards, The Team at SpaWorld
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AnnCanberra 2600, ACT
Thrilled with my spa. Ann ACT
I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help
1 comment
Spa W.Spa World
Hi Ann
We really appreciate the time you've taken to share with us your 5-Star experience with Elaine in our Fyshwick store. We will pass your feedback onto Elaine! We hope you enjoy your spa for many years to come!... Read more
The team at Spa WorldSimilar opinion? Write a review on ieatwords.com.au!
SarahCanberra Central 2601, ACT
- 2 reviews
We love it
Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!
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Leanne FCanberra 2600, ACT
- 2 reviews
Love our spa!
We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered
1 comment
Spa W.Spa World
Hi Leanne
Thank you for taking the time to send through your 5-Star review of your recent spa purchase with Spa World. We really appreciate it and it's wonderful to see that Elaine looked after you s... Read more
o well! We will make sure your feedback is passed on to her. We hope you enjoy your spa for many years to come!Similar opinion? Write a review on ieatwords.com.au!
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AnneHunter Region, NSW
- Verified customer
Charlie Xuereb Newcastle
Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.
1 comment
Spa W.Spa World
Hi Anne
Thanks for reviewing your experience with Spa World and Charlie at the Warner's Bay store. We are thrilled to hear your experience was 5-Star! We are very lucky to have Charlie on our team. We hope you enjoy it for many years to come.
... Read more
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Katrina NewittMacArthur 2904, ACT
Excellent Customer Service From Elaine ACT
We purchased the Vortex Xenon Avante spa from Elaine at the Fyshwick store in ACT. Elaine's passion, knowledge and expertise of the Vortex range of spas is phenominal. By asking the right questions, Elaine was able to guide and help me make the correct choice for my family and I couldnt be happier! Her friendly and helpful service is so refreshing to experience, you definately don't feel like a number as she goes to lengths to please her customers.
We have been enjoying our spa now for almost 2 weeks and absolutely love it. The delivery guys we...Read more
1 comment
Spa W.Spa World
Hi Katrina
Thank you for taking the time to share with us your review of Spa World and Elaine at the Fyshwick store. We are thrilled to see your experience was 5-Star. We have passed your feedback on ... Read more
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EmmanualPearce 2607, ACT
Great service and spa
Very happy with all aspects of our recent swim/spa purchase. Elaine has been so knowledgeable, patient and helpful.Good service, very helpful with problems offering friendly advise. We are enjoying our new spa and use it almost every weekend despite the cold Canberra weather. We love our swim spa and its hard hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.
1 comment
Spa W.Spa World
Hi Emmanual
Thanks a lot for sharing your feedback! So glad it was 5 star with Elaine in our Fyshwick store! We cannot wait to assist all your friends and families with lovely spas too! Regards, The Team at Spa World
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JaeSouth East Queensland, QLD
Vortex Swim Spa
We brought our swim spa from Michelle- she was amazing, very helpful, knowledgeable and accomodating to our situation with our backyard issues, the crane people were fantastic, couldn't fault anything and they explained everything they were going to be doing to me and took meticulous details to our difficult driveway so they don't damaged anything, however this is as far as it goes in term of great service. De Wet was meant to do a handover however on the time of delivery he couldn't as we weren't ready, however when we were we called him and ...Read more
asked for assistance, not only was he rude to talk to, he bluntly told us to watch and read the manual. Not easy to set up a swim spa when we have never seen or dealt with one or are we technicians, when we called back again we got the same rudeness and he refused to come out to assist. We ended up calling another pool/spa company for help and OMG was he FANTASTIC!! he was so patient with us, went through the filter system, even talked us through setting up the spa. For a $35,000 swim spa, we would think we would get better post delivery handover/assistance. Shame on you spa world.Similar opinion? Write a review on ieatwords.com.au!
A little oasis in our own backyard
Thank you to Elaine and the Spa World team for ensuring we could create our own little oasis. Greatly appreciate the helpful advice as well as the pre and post sales support. The swim/spa has only been set up for a few weeks but we are already making good use of it and it has been easy to maintain.
1 comment
Spa W.Spa World
Hi Sam
Thanks for the feedback on your recent experience with SpaWorld and in particular with Elaine! We are so glad to hear that you are braving the chilly weather and still enjoying your wonderful new spa! Regards, The Team at SpaWorld
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Questions & Answers
Donasked
Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don
No answers
Cordeliaasked
What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.
2 answers
The number listed in their website
Spa W.Spa World
Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,
Jeannie N.asked
We have a mercury spa how do we turn it off after each use
2 answers
Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.
Spa W.Spa World
Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.
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Spa W.Spa World
Hi Wayne
Thank you for taking the time to share your feedback! We are so glad that you have experienced SpaWorlds amazing 5 star service! We really appreciate you kind words and your recommendation! ... Read more
We hope you continue to enjoy your spa for many, many years to come. Regards, The Team at SpaWorld