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Reviews

4.8

253 reviews
5
(226)
4
(13)
3
(2)
2
(5)
1
(7)
  • Value for Money
    4.6 (73)
  • Cleaning & Maintenance
    4.6 (60)
  • Product Quality
    4.8 (73)
  • Return Claim MadeYes (0) · No (76)
  • Warranty Claim MadeYes (3) · No (72)
  • Purchase Type
    • Spa (77)
    • Pool (6)
  • Customer Service
    4.7 (70)
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Love our swim spa. Thank you Elaine

published

We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional.
We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa
I would highly recommend spa world in particular Elaine.

1 comment
Spa World
Spa W.Spa World

Hi Rich,
Thank you for the fantastic review and the recommendation! We will be sure to pass on your 5 star feedback to Elaine and hope you enjoy your spa for many years to come!
Regards, The Team at Spa World

Robyn

RobynSydney, NSW

2 person Gemini Spa from Spa World is a GEM (no pun intended)!

published

We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!



Karen

KarenCanberra 2600, ACT

Elaine is a superstar

published

Elaine was so helpful right from the beginning. She had extensive product knowledge and made my purchase decision really easy. She followed up with me after delivery and installation, and even helped out a friend with their new spa purchase. 5 stars all the way.

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Charlene

CharlenePerth, WA

Elaine

published

The service I received from Elaine was top of the rage, she’s helpful and honest. I wish there were few people like Elaine in this world, life would be a lot better and the would be no trust issue.

1 comment
Spa World
Spa W.Spa World

Fyshwick Spa World

published

We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)

Col

ColAustralian Capital Territory

Best customer service

published

We organised our spa through Elaine at fyshwick. We had lots of questions and wanted to make the right decision and instead of being pushed into one Elaine simply answered all of them! It had been a great experience!

Service focus

published

Good swimspa product which worked flawlessly. Great after sales service from Elaine. Replacement panel sent out immediately when damaged during delivery. Chemical start up package included. Difficult site installation overcome.

1 comment
Spa World
Spa W.Spa World
Jonno

JonnoIllawarra, NSW

  • 2 reviews
  • 2 likes

A great swim spa sold and supported by a top lady.

published

Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience.
Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner.

We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.

1 comment
Spa World
Spa W.Spa World
Michelle L.

Michelle L.Hackett 2602, ACT

Best purchase to date

published
1 comment
Spa World
Spa W.Spa World
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Vortex Swim Spa

published
1 comment
Spa World
Spa W.Spa World
Cessy

CessySouth West, WA

  • 3 reviews
  • Verified customer

Love my Spectrum Spa!

published
1 comment
Spa World
Spa W.Spa World
J. Belle

J. BelleSydney, NSW

After sales is zero

published
Mj P.

Mj P.South-Eastern Region, NSW

Vortex Spectrum - Great Product, Great Service...

published

We purchased a Vortex Spa through Elaine at Spa World in Fyshwick earlier in the year. The spa is amazing and the service from Elaine and Spa World was wonderful.

1 comment
Spa World
Spa W.Spa World

Hi Mj, thank you for taking the time to share your fabulous feedback regarding your purchase experience with Elaine! We hope you continue to enjoy your spa for many, many years to come! Regards, The Team at SpaWorld!

My husband and I recently purchased a Swim Spa from Spa Word in Fyshwick

published

My husband and I recently purchased a Swim Spa from Spa Word in Fyshwick. We mainly bought it as a hydrotherapy pool for me as I suffer from a join problem. The support and spa knowledge from Elaine was fantastic.The Spa itself is everything that we could have hoped for. We definitely recommend Spa World to everyone.

1 comment
Spa World
Spa W.Spa World

Hi there, Thanks a lot for sharing your feedback! So glad it was 5 star with Elaine in our Fyshwick store! We cannot wait to assist all your friends and families with lovely spas too! Regards, The Team at SpaStore

Michael M

Michael MAustralian Capital Territory

I recently purchased a Swim Spa from Spa Word.

published

I recently purchased a Swim Spa from Spa Word.
From the moment I walked into the Showroom I was impressed by the level of product knowledge shown by Elaine. The Spa itself is everything that I was hoping for and the delivery staff were also very good.. Would recommend Spa World to everyone.

1 comment
Spa World
Spa W.Spa World
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Very Happy .

published

Charlie was very helpful ( Newcastle ) and has been when I call for advice .. Bit of a mix up on delivery but they made up for it by having it delivered by a very professional team on the next available date ( with in 1 days ) . Since delivery we have enjoyed hours of fun and it couldn't be easier to maintain . Thankyou Charlie and Spa world.

1 comment
Spa World
Spa W.Spa World

Hi Marcus
Thank you for your 5 star feedback! So glad to hear your spa was delivered promptly and you have been enjoying it ever since! We will be sure to pass on your feedback to Charlie in our New Castle store! Regards, The Team at SpaWorld

John B

John BGreater Melbourne (Outer), VIC

Great product and excellent service from Elaine Kalache at Spaworld

published

Got it up and running 3 days ago and the grandies were hardly out of it. As for us "oldies", we now have a touch of luxury to enjoy which gives us more options over the pool we discarded. Added value to our property too!! Too early to comment on maintenance as yet but we believe confidently that according to previous owners' reviews this will not be an issue

1 comment
Spa World
Spa W.Spa World
Ben. S

Ben. SSouth Australia

Professional service and a top quality product

published

We use our spa at least 5 times per week.
Maintenance is almost zero. A matter of adding sanitizer after each use and cleaning the filters monthly.
it really is set and forget.

1 comment
Spa World
Spa W.Spa World

Hi Ben
Thank you for placing your positive feedback! We are really happy that you are finding the maintenance of your spa completely effortless! Regards, The Team at SpaWorld

Love our Spa

published
Mark and Ange

Mark and AngeSouth East Queensland, QLD

Vortex Nitro HP

published

Don't delay deciding to purchase a spa any longer. I have been pondering over owning a spa for 10 years, did the rounds of all Brisbane retail stores, checked out all brands and Spa World by far had the best service and offerings. If in Brisbane, ask for Michelle. Her service and product advice was outstanding. Michelle even answered her phone to assist me on her days off. Thanks Spa World, I should have made this purchase years ago. I use my spa every day, no issues and extremely easy to look after.

1 comment
Spa World
Spa W.Spa World
Page 4 of 13
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Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

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