Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Chris
- 2 reviews
- Spas Direct Online Store
- Verified customer
Spa’s Direct is Great!! Great Service & Product
This was our first time purchasing a spa, I’m from Tasmania so we did it all online & it was so easy. Great friendly service & Great selection of Products :) Thanks so much!!
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Our Oasis South East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Our Oasis
We purchased the Venus 5 seater. This beauty has been our Saviour after a long week in the meat works, it’ soothes the muscles ready for a new week . We spa twice every weekend. During holidays we practically live in it Our grandson just loves it. We love the low Maintenance of keeping our spa clean, emptying and filling is a breeze. We’ve had our spa for around a year. The Best thing we’ve ever bought Thank you spas direct. Highly recommend this product.
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GeorgiaHobart, TAS
Perfect for us
We use our Maui spa 3-4 times a week for about 90 minutes at a time. My husband finds this is already helping with pain management after having a back operation 5 yrs ago
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Bob GCentral Highlands and Goldfields, VIC
- Spas Direct Online Store
- Verified customer
Excellent addition to our home
In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without
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Greatest purchase
Best purchase ever, family use the spa nearly every day, the spa is easy to clean and maintain and the overall quality is great, also great customer service very happy
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RainabCanberra 2600, ACT
- 2 reviews
Perfect for a small area
I recently downsized and moved to a place with a tiny yard, and had to leave my large spa behind. I purchased the “Solo Deluxe Spa” and couldn’t be happier.
It fits so well into my little yard and is very economical to run.
It’s all the comfort and luxury of a large spa without taking up much room. Heaps of jets, blowers, speaker, lights etc. The hard cover retains heat so well and really copes with the Canberra winters. It really surprised me with how little power it uses.
Although it a “Solo”, and is so luxurious, two people do fit for a nice relax.
I use it every day! Spas direct were really easy to deal with. Thanks so much.
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Casey
- 2 reviews
We love our spa!
We absolutely love our new spa, we us it weekly if not more, hubby and the kids practically live in it! Great value for money and so easy to maintain! :)
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Casey
- 2 reviews
We love our spa!
We use our spa weekly if not more, we love it, kids pretty much live in it! So easy to maintain too, we just too it up with chemicals weekly and get the water tested month at our local spa shop :)
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MarSouth East Queensland, QLD
- 2 reviews
Spas direct is so professional and the spas are great! Highly recommended
I love our spa,it is very easy to install and spas direct is very reliable,able to answer all my inqueries and they deliver very fast. Highly recommended. Thank you so much .
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CristySydney Surrounds, NSW
- Spas Direct Online Store
- Verified customer
Maui Deluxe Spa
We love our Maui Deluxe Spa from Spa Direct. Easy purchase, fast delivery and amazing quality. We use our spa most evenings!! Would definitely recommend Spa Direct!
Thanks for a top spa.
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- Spas Direct Online Store
- Verified customer
Love My Spa
Spa is fairly easy to maintain.
It’s used on average once or twice a fortnight.
To keep spa running continuously which is suggested, I haven’t quite worked out the right setting to run it cost effectively.
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- Spas Direct Online Store
- Verified customer
Awesome spa, awesome service!
We are so happy with our new spa. From the moment I connected with Jon online, the whole process was easy, from removing the old spa to delivering the new. Couldn’t rate this company, products or service high enough. Affordable quality. Looking at a sauna now!!
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David PerrySouth East Queensland, QLD
Spa direct made our dreams come true
We always wanted a spa from spas direct Australia as we had friends who had them and they love them and lasted long time never any issues due to financial reasons we struggled but a few weeks ago we contacted spa direct when we saw there face book page and spa direct team were very quick with response and we assisted by Mark from spas direct who knew we were on a budget and I asked about seconds mark went above and beyond rep assist us and made our dreams come true he found us a brand new Maui spa that had been delivered but customer said was...Read more
not the colour they wanted so we got our Maui spa for 50 percent discount huge savings and a true dream come true and our Maui spa is perfect brand new and we blown away how easy to use comes with kid and stairs and just needed electrical power point we amazed how great it is 40 powerful jets and lights with great selection for mood colouring and to our surprised even when we turn the spa off night the spa still so hot and warm even the next day late in the afternoon after being off all day Spa direct Australia staff went above and beyond to help us five star service within a few days we had our Maui spa delivered we shocked how quickly and how hard the team worked to make our dreams come true Spa direct Australia have great easy payment options too The spa direct Australia spas are of five star quality built to last and from the day we revived our spa we got our moneys worth straight away everyday after a tough day we look forward jumping in the spa and we been saying we don’t need to save for holidays now since we had our spa we feel so relaxed so happy and healthy everyday home in spa feels like a holiday Thank you spa direct Australia for making our dreams come true you are the bestSimilar opinion? Write a review on ieatwords.com.au!
Tamara S.South East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Best Purchase
Very Happy with our Pacific Spa.
We use our spa at least 3-4 times a week. Maintenance so far has been quite simple and easy & is Used by the whole family the kids love it.
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LisaSouth East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Great spa and prompt delivery thanks guys
We Use our spa most nights and it’s easy to keep clean. Service was good and delivery was easy and fast. We love our new spa thank you spars direct
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Trixy WellsTasmania
Excellent in all areas.
Use is couple times a week and very very simple with light treatment built in regards up keep of clean sparkly water this chemically cut nasty use and j have a secret natural product to treat water periodically
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TrinadrewCentral Queensland, QLD
- 3 reviews
- Spas Direct Online Store
- Verified customer
Love my swim spa
Our swim spa has been a savour. We have been crazy busy at work as nurses and to come home to our relaxation spa has been wonderful. My husband spends even more time then me unwinding watching Netflix in there. We had some parts missing contacted spas direct and they were sent immediately, no problem
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My new Spa
I purchased my spa from Spas Direct and the quality of product is first class. It's so simple to use and comes with everything you need, just plug it in and fill it up and you are ready to go. Can't recommend them enough.
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Kim T.Perth, WA
Great service value for money
Quite often easy to clean great value very relaxing after a hard day at work, good for socialising with friends and family, good having a spa to use all year round.
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Darren M.Goulburn Valley, VIC
Marvelous it is great relaxing time
We use it all most every night helping the wife to relax and sleep better with cronic pain from a unfortunately car accident thanks spas direct for this chance of having this spa
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Questions & Answers
Peter C.asked
Is there a spas direct in ballarat?
2 answers
AfterSalesSpas Direct
Hello, here is a link to where our showrooms are located https://www.spas.direct/showroom-location you can also call 0411399652 for more info.
Grant R.asked
Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 Mayember 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW
2 answers
Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..
AfterSalesSpas Direct
Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at [email protected]. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.
Ishaasked
Hi Team,
I am trying to contact Spa direct in regards to my recent purchase. The control panel is locked and i can't operate.
Person who made the sale is not responding to my messages and text. Service person is saying he won't come and fix the spa till he get confirmation from spa direct. Have raised numerous tickets but response to anything.
Can you please let me know what's the best way to expect from customer service from Spa direct ? Or is it how the customers are treated once the sale is made ?
Thanks,
Isha
1 answer
AfterSalesSpas Direct
Isha, Please let me know your invoice number, sorry but we do not monitor the website, its always best to contact us directly
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