??!

Reviews

4.5

492 reviews
5
(368)
4
(73)
3
(13)
2
(2)
1
(36)
  • Value for Money
    4.6 (222)
  • Cleaning & Maintenance
    4.6 (215)
  • Product Quality
    4.6 (222)
  • Return Claim MadeYes (8) · No (215)
  • Shipping
    4.5 (79)
  • Warranty Claim MadeYes (34) · No (180)
  • Purchase Type
  • Customer Service
    4.4 (59)
Previous
Next

Reviewer Photos & Videos

  • More
Chris

Chris

  • 2 reviews

Spa’s Direct is Great!! Great Service & Product

published

This was our first time purchasing a spa, I’m from Tasmania so we did it all online & it was so easy. Great friendly service & Great selection of Products :) Thanks so much!!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Our Oasis

Our Oasis South East Queensland, QLD

Our Oasis

published

We purchased the Venus 5 seater. This beauty has been our Saviour after a long week in the meat works, it’ soothes the muscles ready for a new week . We spa twice every weekend. During holidays we practically live in it Our grandson just loves it. We love the low Maintenance of keeping our spa clean, emptying and filling is a breeze. We’ve had our spa for around a year. The Best thing we’ve ever bought Thank you spas direct. Highly recommend this product.



Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Georgia

GeorgiaHobart, TAS

Perfect for us

published

We use our Maui spa 3-4 times a week for about 90 minutes at a time. My husband finds this is already helping with pain management after having a back operation 5 yrs ago

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Bob G

Bob GCentral Highlands and Goldfields, VIC

Excellent addition to our home

published

In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Greatest purchase

published

Best purchase ever, family use the spa nearly every day, the spa is easy to clean and maintain and the overall quality is great, also great customer service very happy

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Rainab

RainabCanberra 2600, ACT

  • 2 reviews

Perfect for a small area

published

I recently downsized and moved to a place with a tiny yard, and had to leave my large spa behind. I purchased the “Solo Deluxe Spa” and couldn’t be happier.
It fits so well into my little yard and is very economical to run.
It’s all the comfort and luxury of a large spa without taking up much room. Heaps of jets, blowers, speaker, lights etc. The hard cover retains heat so well and really copes with the Canberra winters. It really surprised me with how little power it uses.
Although it a “Solo”, and is so luxurious, two people do fit for a nice relax.
I use it every day! Spas direct were really easy to deal with. Thanks so much.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Casey

Casey

  • 2 reviews

We love our spa!

published

We absolutely love our new spa, we us it weekly if not more, hubby and the kids practically live in it! Great value for money and so easy to maintain! :)

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Casey

Casey

  • 2 reviews

We love our spa!

published

We use our spa weekly if not more, we love it, kids pretty much live in it! So easy to maintain too, we just too it up with chemicals weekly and get the water tested month at our local spa shop :)

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Mar

MarSouth East Queensland, QLD

  • 2 reviews

Spas direct is so professional and the spas are great! Highly recommended

published

I love our spa,it is very easy to install and spas direct is very reliable,able to answer all my inqueries and they deliver very fast. Highly recommended. Thank you so much .

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Pool & Spa Shops

Find out how Spas Direct compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Cristy

CristySydney Surrounds, NSW

Maui Deluxe Spa

published

We love our Maui Deluxe Spa from Spa Direct. Easy purchase, fast delivery and amazing quality. We use our spa most evenings!! Would definitely recommend Spa Direct!
Thanks for a top spa.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

Love My Spa

published

Spa is fairly easy to maintain.
It’s used on average once or twice a fortnight.
To keep spa running continuously which is suggested, I haven’t quite worked out the right setting to run it cost effectively.

Cleaning & Maintenance
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Awesome spa, awesome service!

published

We are so happy with our new spa. From the moment I connected with Jon online, the whole process was easy, from removing the old spa to delivering the new. Couldn’t rate this company, products or service high enough. Affordable quality. Looking at a sauna now!!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

David Perry

David PerrySouth East Queensland, QLD

Spa direct made our dreams come true

published
  • +6
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Tamara S.

Tamara S.South East Queensland, QLD

Best Purchase

published

Very Happy with our Pacific Spa.
We use our spa at least 3-4 times a week. Maintenance so far has been quite simple and easy & is Used by the whole family the kids love it.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Lisa

LisaSouth East Queensland, QLD

Great spa and prompt delivery thanks guys

published

We Use our spa most nights and it’s easy to keep clean. Service was good and delivery was easy and fast. We love our new spa thank you spars direct

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Trixy Wells

Trixy WellsTasmania

Excellent in all areas.

published

Use is couple times a week and very very simple with light treatment built in regards up keep of clean sparkly water this chemically cut nasty use and j have a secret natural product to treat water periodically

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Trinadrew

TrinadrewCentral Queensland, QLD

  • 3 reviews

Love my swim spa

published

Our swim spa has been a savour. We have been crazy busy at work as nurses and to come home to our relaxation spa has been wonderful. My husband spends even more time then me unwinding watching Netflix in there. We had some parts missing contacted spas direct and they were sent immediately, no problem

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

My new Spa

published

I purchased my spa from Spas Direct and the quality of product is first class. It's so simple to use and comes with everything you need, just plug it in and fill it up and you are ready to go. Can't recommend them enough.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Kim T.

Kim T.Perth, WA

Great service value for money

published

Quite often easy to clean great value very relaxing after a hard day at work, good for socialising with friends and family, good having a spa to use all year round.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth
See all answers

The reviewer stated that an incentive was offered for this review

Darren M.

Darren M.Goulburn Valley, VIC

Marvelous it is great relaxing time

published

We use it all most every night helping the wife to relax and sleep better with cronic pain from a unfortunately car accident thanks spas direct for this chance of having this spa

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Page 2 of 25
See all Spas Direct reviews

Questions & Answers

Peter C.

Peter C.asked

Spas Direct

Is there a spas direct in ballarat?

2 answers
Shane and Deb
Shane and Deb

No

Spas Direct
AfterSalesSpas Direct

Hello, here is a link to where our showrooms are located https://www.spas.direct/showroom-location you can also call 0411399652 for more info.

Grant R.

Grant R.asked

Spas Direct Online Store

Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 Mayember 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW

2 answers
Tania
Tania

Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..

Spas Direct
AfterSalesSpas Direct

Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at [email protected]. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.

Isha

Ishaasked

Spas Direct

Hi Team,

I am trying to contact Spa direct in regards to my recent purchase. The control panel is locked and i can't operate.
Person who made the sale is not responding to my messages and text. Service person is saying he won't come and fix the spa till he get confirmation from spa direct. Have raised numerous tickets but response to anything.

Can you please let me know what's the best way to expect from customer service from Spa direct ? Or is it how the customers are treated once the sale is made ?

Thanks,
Isha

1 answer
Spas Direct
AfterSalesSpas Direct

Isha, Please let me know your invoice number, sorry but we do not monitor the website, its always best to contact us directly

Get an answer from our members and Spas Direct representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.